Bensons For Beds - Metro Centre279 Recensioni 

Tony was extremely helpful and very patient going over the details again any time we needed to have things explained again or needed to check details. He was clear with what we needed and understood what we were asking. When I asked for a breakdown of all the costings he was able to show me this which was really helpful as I needed to check it on behalf of my nan. We were able to sort the delivery date whilst there in store which was extremely helpful. We also organised the removal of the old bed and mattress which was something my nan was worried about so that was a relief to know all of that was taken care of. After a previous bad experience with another company it is also great to know the mattress comes with an 8 year warranty so that gives peace of mind. I will be getting my own bed from there next year because I was genuinely very happy with the service.

From entering the showroom to purchase and delivery outstanding and kept up to date with order.

Jamie in store

From entering the showroom to delivery everyone has been amazing friendly and confident very knowledgeable of the products too

Excellent service, excellent helpful staff

Angela was so helpful, showing us all the matresses she thought would suit our needs. As we tested each one and gave an opinion she then selected a different one to allow us to choose. Not pushy at all and allowed us the time to choose

Great advice from Paul in store, answering all questions clearly with no hard sell to buy.

the delivery guys were very friendly,arrived on time, removed their shoes, without being asked.
very good service

From walking in the Gateshead (Metrocentre) branch on Thursday 20th August, we were greeted by a lovely gent called Paul. I informed him I was looking for my 5 year old girls first big girl bed. He pointed out a few that were in stock as I said I was looking for a bed with a pull out trundle/guest bed. After speaking over my options and discussing measurements & seeing my little girl test out all different mattress/bed types, it was my daughter who went over to a Midsleeper bed with ample storage, pull out desk and removable storage unit to create a space below the bed which my daughter already said she’d use as a den lol! Paul went out of his way to get me prices for the frame and perfect mattress, printed out details for me to take away - there was no sales pressure whatsoever, he left us to have a little look around and answered any questions I had. Fast forward 24 hours and we went back to purchase the Midsleeper bed, dealt with Paul again himself who was happy to see us back. He was very friendly and professional, great with my little girl. He spoke through all the details of the delivery of the bed etc. Could get delivery as soon as 27th August but had to push back until 10th September for personal circumstances but thought the efficiency was amazing! Cannot fault the customer service, attention to detail. I look forward to shopping at Bensons again. Nowhere else provides this level of customer service! Paul is an asset to the company.

No pressure and no hard sales. However, very knowledgeable and instructive to guide through options available to me the buyer.
Very pleasant and professional experience.
Well laid out floor plan with additional product information at each bed.
Angela gave great customer service.

Very helpful and knowledgeable

Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs.
Before we finalised the sale Angela went though the extra mattress protection options, delivery information and ensured that we were totally happy.
Highly recommended and extremely happy with the service provided.

Great experience from shop purchase to delivery

Paul was great throughout, happy to spend time with us, didn’t feel rushed and made us feel relaxed. Explained everything clearly and explained all the options available to us for purchasing and care of the bed also. Highly recommend

Delivery on time,driver Colin and collegue very helpful and bedroom left ready to use.At 85 years of age very much appreciated.

Efficient. Helpful staff. Easy delivery and set up. Very communicative and value for money with our choices.

I was very happy with the service from going to the shop and selecting my bed to the the delivery and assembly. The staff were helpful and friendly.

From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarantee as well as helping us decided what items would be best for us based on our needs and budget. Nothing felt forced or pushy and we were delighted to come out having bought everything that we needed. He is a credit to the bensons for bed company

I was let down by a another reputable bed company, so had to find another bed with quick delivery time.
Louise was so knowledgeable and spent time going over different options with me, giving me advice on what was best for my needs. I really appreciated her help.

Your delivery/installation team were outstanding, diligent, worked-clean, explained everything related to the bed!

I cannot praise them highly enough Michael and Paul were great and worked as an team

They were spot-on, from the initial telephone call on the road until the left!

Delivered when said. Was built in the room staff polite snd efficient