What I like is the welcoming aspect of the staff that attended to me, good and polite manner of approach. She makes sure I choose what I like, not tired or feel uncomfortable with my request . What I... Leggi di più
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A great experience in store (Kirkcaldy) with Gabriel. He was very helpful and professional and gave us the space to make our own choices without any pressure at all. The delivery team on the day was s... Leggi di più
L'azienda ha risposto
Staff were amazing. Sonia was very friendly, knowledgeable and helpful. The manager was also very helpful and did a great job keeping our children entertained so we could shop with ease. Would definit... Leggi di più
L'azienda ha risposto
We have recently moved home and were long overdue a new bed frame and mattress, but had no idea where to start or what we were looking for. Sonia at the Kirkcaldy Retail Park store was absolutely br... Leggi di più
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- Negozio di mobili per camere da letto
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- Negozio di biancheria da letto
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Informazioni su Bensons For Beds - Kirkcaldy754
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, Regno Unito
- 1592205360
4,9
Eccellente
626 recensioni
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Le persone hanno visualizzato anche
Exceptional customer service from…
Exceptional customer service from Caroline and Gabriel at the Kirkcaldy store. I did speak to another lovely lady by telephone but did not remember her name. I have ordered a few things recently and would highly recommend as nothing seems to be too much for them even when the customer makes a mistake they do everything to resolve it.
10 marzo 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
We really appreciate you choosing us multiple times recently, and it means a lot to hear that you would highly recommend us. Our teams always aim to go above and beyond, and your feedback truly reflects their hard work — especially when it comes to helping resolve things quickly, even if a mistake has been made.
Until next time, thank you,
Megan at Customer Care
Delivered exactly when expected
Delivered exactly when expected. Efficient service all mess removed. Very good service by respectful people.
8 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much for your lovely review! I’m really pleased to hear your delivery arrived exactly when expected and that everything was handled efficiently. It’s great to know the team removed all the packaging and provided such respectful, high‑quality service throughout.
We’d love to serve you again in the future.
Megan at Customer Care
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your lovely review! We’re delighted to hear you received excellent service, and that Charlie was so helpful and patient. We really appreciate your feedback,
Megan at Customer Care
The in store staff were helpful
The in store staff were helpful. The delivery men were very courteous and helpful.
6 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your review! We’re really pleased to hear that our in‑store staff were helpful and that the delivery team were courteous and supportive on the day. We truly appreciate you taking the time to share your experience.
If there’s anything else we can help with, please let us know,
Megan at Customer Care
Brilliant Bensons Beds
The shop was warm! On a cold evening....I was there around the back of 6 till around 7....was glad it was open till 8....that helped my decision to go.
I had just lost my wife so felt a bit vulnerable....but Charlie from the Kirkcaldy store was really good...the shop was clean plenty space plenty stock and I wasn't rushed. Pleasant experience....and I left satisfied.
2 marzo 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much for sharing such a heartfelt review. We’re truly sorry for your loss, and it means a great deal to know you felt comfortable and supported during such a difficult time. We’re glad the store atmosphere helped, and it's wonderful to hear that Charlie in our Kirkcaldy store made you feel at ease and unhurried. We’ll be sure to pass on your kind words to him. We’re grateful you had a pleasant experience and left feeling satisfied.
We're always here if you need anything else,
Megan at Customer Care
Great service.
6 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Chap in shop 🏬 n Kirkcaldy was so…
Chap in shop 🏬 n Kirkcaldy was so helpful and understanding
Bed was a bit of a nightmare to put together definitely a 2 man job
26 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
Suzanne Ritchie,
We're happy to hear that the staff member was helpful. We appreciate your feedback regarding the bed assembly; it's valuable as we improve our products.
Team Bensons
From purchasing the bed in the showroom…
From purchasing the bed in the showroom in Kirkcaldy to the delivery by Chris and Richard the service was excellent. Nothing was too much trouble for Chris and Richard when asking them where to put my bed. The bed frame and the mattress I purchased seems to be quality produces for a very good price and much better than their competitor on Fife Retail Park. We are very pleased with out purchase from start to finish.
28 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
Vikki,
We're happy to hear that you had an excellent experience, from purchasing your bed at our Kirkcaldy showroom to its delivery. We're so pleased that the delivery team were helpful and that you feel the bed frame and mattress are quality products at a great price. Thank you for your positive feedback!
Team Bensons
Excellent
The salesman, Gabriel, was very knowledgeable and a pleasure to deal with. The delivery people were here when they said they were going to be and carried out the removal and delivery efficiently and respectfully
15 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
Ann,
We appreciate your positive feedback! We're happy to hear that the salesman was knowledgeable and a pleasure to work with. It's great to know the delivery team was punctual, efficient, and respectful.
Team Bensons
Bought kids mattress took it home that…
Bought kids mattress took it home that day good price good service in store
24 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
Nichola Gold,
We're happy to hear that you had a good experience and found a mattress at a great price. Thank you for your positive feedback!
Team Bensons
We were given excellent service
We were given excellent service. Polite, knowledgeable and thorough when we explained what we needed.
Delivery was arranged and emails where comprehensive and accurate.
The bed was delivered when we were told by 2 excellent gentlemen.
22 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much for your lovely feedback Cath! We’re delighted to hear you received excellent, polite and knowledgeable service, with everything explained clearly. Great to know the delivery arrangements and email updates were accurate and helpful, and that your bed arrived on time with two excellent delivery gentlemen. Really appreciate you sharing your experience,
Megan at Customer Care 😊
Brilliant customer service
Cant fault the service at bensons for beds. Gabriel at the kirkcaldy branch was brilliant. Went through all options, took his time and was honest and not pushy. Perfect service. A credit to the company.
25 gennaio 2026
Risposta di Bensons For Beds - Kirkcaldy754
Hello Mr Lowe,
We're happy to hear about the perfect service you received at our location. It's great that our colleague was helpful, honest, and took their time to assist you. We appreciate you sharing,
Megan at Customer Care
Took care when the correct mattress was…
Took care when the correct mattress was being sought to ensure we chose the correct one
After sales was good and delivered as promised
22 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your lovely review Alison! 😊 We’re so pleased to hear that care was taken to help you find the correct mattress and that our team made sure you chose the right one for your needs. It’s also great to know that the after‑sales experience was smooth and delivery arrived just as promised. We really appreciate your feedback,
Megan at Customer Care
Great service from start to finish
Great service from start to finish. Very knowledgeable staff in store who allowed us to make our own decisions without any pressure. Delivered on time and delivery staff polite and took great care
17 febbraio 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback! We're happy to hear that our knowledgeable staff provided great service without pressure, and that the delivery was on time with polite and careful staff.
Stewart - Team Bensons
They took all the stress away from me
They took all the stress away from me. When dismantling my old bed they discovered a ring that belonged to my late wife. They are trustworthy employees and an asset to your company.
20 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
We're so glad to hear that we could alleviate stress during this process. We appreciate you acknowledging our team's integrity and are grateful for your positive feedback.
Stewart - Team Bensons
Great advice in store
Great advice in store. The chance to try mattresses to see what suits best.
Good communications about delivery.
Delivery on time and mattress brought to room of my choice. Was able to track delivery on the map for convenience. Old mattress recycled.
20 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
We're happy to hear that you found our in-store advice helpful and appreciated the opportunity to test mattresses. It's great to know our delivery communications, timeliness, and mattress placement met your expectations. We appreciate you choosing our recycling service and providing feedback.
Stewart - Team Bensons
Best experience from Benson for beds
My experience from Bensons for beds was fantastic from the first day that l walked into the shop, retail park Kirkcarldy, the staff are fabulous and very helpful. Upto to the day my bed was delivered. Everything was just on point. Thank you Benson for beds
14 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
We're happy to hear that your experience at our Kirkcaldy store was fantastic, from the helpful staff to the timely delivery of your bed. Thank you for your positive feedback!
Stewart - Bensons Team
Delivery Team
Delivery guys were exceptional they took away the old mattress, laid the new mattress and removed any packaging.👍
8 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
We're happy to hear that our delivery team provided such exceptional service! It's great they took care of everything for you. Thanks for your positive feedback!
Smooth & efficient transaction throughout
The whole process of replacing my old bed went very smoothly. I was particularly pleased with the excellent communication concerning delivery.
6 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
We're so glad the process of replacing your old bed went smoothly. It's great to hear you were particularly pleased with the excellent delivery communication!
Mattress buying made easy
Shop staff excellant
Delivery staff kept me informed before delivery
Delivery and recycling very good
2 febbraio 2026
Risposta di Bensons For Beds - Kirkcaldy754
We appreciate you sharing your positive experience! We're glad to hear that you received excellent service from our shop and delivery teams, and that you were well-informed.
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