What I like is the welcoming aspect of the staff that attended to me, good and polite manner of approach. She makes sure I choose what I like, not tired or feel uncomfortable with my request . What I... Leggi di più
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A great experience in store (Kirkcaldy) with Gabriel. He was very helpful and professional and gave us the space to make our own choices without any pressure at all. The delivery team on the day was s... Leggi di più
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Staff were amazing. Sonia was very friendly, knowledgeable and helpful. The manager was also very helpful and did a great job keeping our children entertained so we could shop with ease. Would definit... Leggi di più
L'azienda ha risposto
We have recently moved home and were long overdue a new bed frame and mattress, but had no idea where to start or what we were looking for. Sonia at the Kirkcaldy Retail Park store was absolutely br... Leggi di più
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Informazioni su Bensons For Beds - Kirkcaldy754
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, Regno Unito
- 1592205360
4,9
Eccellente
626 recensioni
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Lovely bed
From start to finish the service was extremely good. From the salesman to the delivery drivers it was a painless experience. Delivery arrived when they said they would and the delivery and set up was very quick. Very pleased.
30 aprile 2026
Risposta di Bensons For Beds - Kirkcaldy754
We're pleased to hear the service was extremely good from beginning to end! It's great that the delivery and setup were quick and arrived as scheduled. Thank you for your positive feedback!
Team Bensons
Amazing service from Sarah when I went…
Amazing service from Sarah when I went to pick my new mattress. Nothing was too much bother and she explained everything I wanted to know
27 aprile 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you! 😊 We’re delighted to hear Sarah made your mattress‑picking experience such a positive one—nothing bothers her when it comes to helping customers! We’ll be sure to pass on your kind words. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Excellent service
Was kept well informed of progress re order plus arrangements for delivery. Very happy with service in store. (Husband not so happy with cost!)
13 aprile 2026
Risposta di Bensons For Beds - Kirkcaldy754
We're happy to hear that you were well-informed and satisfied with our in-store service. We acknowledge the cost might not have pleased everyone! Thanks for your feedback.
Team Bensons
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your kind words! 😊 We’re proud to be a tried and tested company and really appreciate your trust in us.
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Amazing and welcoming staff
Lovely guy called Gabriel put aside a mattress protector which my husband collected in Monday 6th April from an equally lovely lady. I don't think she believed that it was also my husbands birthday as well as the Gabriel I spoke to a few days before on the phone. Wonderful service in store. Thank them please in our behalf.
I simply wanted an extra deep (45cm) mattress protector for my new ottoman divan (purchased elsewhere) and they couldn't have been more helpful both on the phone and instore.
Only gripe is that the delivery cost was £10..... ouch!!!!! On a £39.99 product that is a 25% increase. However, the store is only 9 miles away, and Gabriel kept one aside for me, for collection by hubby as he was passing.
6 aprile 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much for your lovely feedback.
We’re delighted to hear you received such great service both over the phone and in store. Gabriel will be thrilled to hear your kind words, and we’ll also pass them on to the colleague who helped with the collection 😊
We’re so pleased we could help you find the extra‑deep mattress protector and make collection convenient. Thank you as well for your honest feedback regarding the delivery charge — we really appreciate you sharing it.
Your thanks will be passed on to the team, and we hope you enjoy your new ottoman divan setup,
Megan | Customer Care Specialist💜
SINGLE BED PURCHASE
Gabriel at the Kirkcaldy branch sold me my new bed. He was lovely and very knowledgable. I didn’t feel pressured to buy anything. 10 out of 10!!
4 aprile 2026
Risposta di Bensons For Beds - Kirkcaldy754
10 out of 10 feedback — thank you! We’re so glad Gabriel made your experience such a great one 😊
We really appreciate you,
Megan at Customer Care!
Gabriel listened to what I wanted and…
Gabriel listened to what I wanted and made appropriate suggestions. Nothing was too much trouble when I kept changing my mind!
1 aprile 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your feedback! 😊 We’re delighted to hear Gabriel really listened, made helpful suggestions, and supported you patiently—even when you changed your mind. That’s exactly the kind of service we aim to give!
Thank you for choosing us,
Megan | Customer Care Specialist
Mattress has dipped by almost 2 inches…
Mattress has dipped by almost 2 inches in 2 years been told the slats on bed frame are 2cm too wide and I have not been caring or using it properly. 10 year guarantee is worthless
3 aprile 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
We're sorry to hear about the mattress dipping and guarantee experience. We appreciate your feedback and will review your situation to see how we can improve.
Risposta di Bensons For Beds - Kirkcaldy754
Thank you! 😊 We’re really pleased to hear the staff were very helpful and that everything went smoothly. Your feedback is much appreciated,
Megan | Customer Care Specialist
highly recommend Bensons
highly recommend Bensons, especially Sarah who served us her customer service is second to none. I was completely impressed with Sarah's professionalism and customer service
Beverley Simpkins
10 marzo 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much, Beverley! 😊 We’re delighted to hear about your experience and especially your kind words for Sarah. Her professionalism and outstanding customer service truly mean a lot to us. Thank you for the recommendation—we really appreciate it,
Megan | Customer Care Specialist ⭐
Good service in the shop
Good service in the shop. Regular updates on progress and swift and efficient changeover of mattresses.
28 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your feedback! 😊 We’re glad to hear you received good service in store, were kept regularly updated, and that the mattress changeover was swift and efficient. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Most impressed
From showroom to delivery I was most impressed with the staff. Everyone involved was friendly and helpful. I would certainly recommend Bensons to friends and family.
31 marzo 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your kind words! 😊 We’re delighted to hear you were impressed from showroom to delivery and that our team were friendly and helpful throughout. Thanks so much for recommending Bensons to your friends and family—we really appreciate it,
Megan | Customer Care Specialist💜
Quick and easy and a good product.
28 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for the feedback! We’re glad everything was quick and easy and that you’re happy with the product.
Your satisfaction means the world to us,
Megan | Customer Care Specialist✨
Gabriel was very helpful as we had no…
Gabriel was very helpful as we had no idea of what mattress to choose and very professional throughout our visit.
29 marzo 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for the lovely feedback! We’re so glad Gabriel could guide you through choosing the right mattress and make your visit smooth and professional. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist✨
Best customer service in store and…
Best customer service in store and amazing communication via emails and delivery texts and calls on the day.
Wouldn’t go anywhere else now for a bad or mattress
30 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for the fantastic feedback! 😊 We’re delighted to hear you received the best in‑store service and such great communication right through to delivery. It means a lot to know we’ll be your first choice for beds and mattresses going forward. Enjoy your new purchase,
See you next time! Megan at Customer Care
Sealy Bronte
We purchased a Sealy Bronte mattress in medium firmness and found the whole process friendly and professional. The sales woman was helpful, talking us a through a few different options. Managed to save a couple hundred pounds in sale too. The delivery men accidentally broke our hall blind, they acknowledged this and Bensons’ customer service team phoned later that day. We got a quote from a local blind company for like for like and we were refunded the full amount on receipt of a copy of the quote. First week on the new mattress and my back and hips are feeling much better already. The missus likes it too. Superb!
22 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Wow — what a fantastic review! 😊 We’re delighted to hear the whole experience was friendly, professional, and great value (and that your back and hips are already feeling the benefits!). Huge thanks for your understanding and for highlighting our customer service team — we’re glad we could put things right quickly. Enjoy your Sealy Bronte mattress… sounds like it’s a hit with both of you,
Megan | Customer Care Specialist 🛏️✨
Good quality beds very comfortable
Very well made beds and mattress Very comfortable great night's sleep no more sore backs will definitely be back to buy another bed and mattress
23 marzo 2026
Non scritta su invito
Risposta di Bensons For Beds - Kirkcaldy754
Thank you! We’re so glad you’re loving your new, well‑made bed and mattress. Great to hear you’re getting comfortable, pain‑free sleep — we’d be delighted to help you again when you’re ready for the next one,
Megan at Customer Care🌟
Very satisfied
The staff member in the shop that we dealt with was very helpful and informative. She was very courteous.
The delivery was prompt and the men were polite and helpful.
We are very satisfied with the overall service.
19 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thanks for the lovely review Jacqueline! So glad our in‑store team and delivery crew were courteous, helpful, and made the whole experience smooth from start to finish. We’re thrilled you’re so satisfied and hope to see you again in the future,
Megan at Customer Care
Great service
Delivered on day and time as arranged. Delivery and assembly done with care and attention. Time taken after assembly to explain workings of bed and advice given on care of the item.
14 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for the lovely feedback! So glad to hear everything was delivered right on time and assembled with such care. 😊 It’s great that the team took the time to walk you through the bed’s features and care tips too. If you need anything else, I’m always here to help!
Sleep well,
Megan at Customer Care
Professional and Very Helpful Staff
Bought our bed over a year ago and Bensons were brilliant at keeping it for us until required. Very comfortable bed.
Staff were amazing, very helpful, very knowledgeable and a pleasure to deal with.
The young gentleman (apologies I have forgotten your name) but thank you so much, you were a joy to deal with. Bensons are lucky to have you.
12 marzo 2026
Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much for sharing your lovely feedback!
I’m delighted to hear that you’ve been enjoying your bed and that it’s proved to be so comfortable. It’s also wonderful to know that our team were able to store it for you until you needed it — we’re always happy to help make things as smooth as possible.
Thank you again — feedback like this truly makes our day,
Megan at Customer Care🌟
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