Bensons For Beds - Cardiff Gate Recensioni 

Delivery of bed was incomplete, picking/loading error. Item missing will be 3 weeks delivery apparently. Phone call to customer service brought it down to a week.

I dismantled our old bed for them to take away at a cost of £50, so now we have no bed!!!

Why they could not sort a courier to do next day to sort this out, as I suggested, I don’t know, but not something they can’t do apparently!!!

People are nice enough to deal with, but putting things right that is atrocious.

We did get £50 delivery refunded as a good will gesture.

Not great.

We were helped by Summer, who was very knowledgeable and quickly got to grips with what we were after, and showed us really suitable options. We got exactly what we needed and it was all great value and very straightforward. Would definitely recommend!

Summer was the lady who helped us when we went to get a bed and mattress. She was really friendly and helpful and nothing was too much trouble. She was very knowledgeable about the beds and mattress we were looking at.

I was greeted with a smile from Summer who was extremely helpful throughout the whole process

Excellent service, from sales team to delivery team and assembly team. The products we bought were of outstanding quality.
A very happy customer in ourselves.

My experience with Bensons was very accommodating, they were very patient with my purchase considering the fact I took 9 months to have it delivered due to having a failed property purchase. Joe was brilliant, she found me great discount deals, and was always helpful and supportive of my circumstances. I also should mention the quality of the products I purchased. Top quality mattress, totally loving the sound quality coming from my TV bed. I would recommend bensons to anyone.
Thanks
Derwent.

I spoke to Andy at Cardiff Gate branch. I found him extremely knowledgeable and helpful. He spent time explaining the products and guided me to the best products for my needs to enable me to make my purchase. Would highly recommend.

Julia

Great service from the Cardiff gate store. Was served by a lovely lady called Laura, she helped us choose the right bed for us.

Excellent service and variety of products didn’t feel pressurised to buy

Very good company from purchase to delivery and erecting bed. Quality is excellent. Everyone was polite, professional and informative. Have purchased another bed since.

Friendly staff member and Dogs allowed great thanks 🐶

The customer service was fantastic and Liz helped us with all the information we needed and if she didn’t know something she found out for us.

Sales rep wasn't to pushy Left us alone until we wanted help.was very helpful. Got us to try very firm mattress against firm.which helped us decide which we wanted

Both my wife and I visited the Cardiff gate store on 2 occasions and we were given very good information on both the different mattresses and bed frames available we were assisted by Jo who is the manager who was very knowledgable and more importantly to us there was no pressure selling just answers to any questions we had ,
We have now ordered a temper mattress and bed frame and are satisfied with our choice…. We wouldnt hesitate in recommending this store

Sales person very informative and helpful
Process of sales was quick and easy but adding delivery for a £2000+ mattress was not good
£50 for disposal was too high local council was £20!
After sales avalanche of emails from Bensons is excessive

Summer was very knowledge and helpfull. After few question, shefound the right mattress and made it easier for us to choose the right one. Thanks

Helpful advice and guidance from in-house staff enabled a bespoke solution that we would not have found on our own from an extensive range of in-house options. Patient, professional and well informed assistance from Andy throughout. Excellent experience from browsing to purchase. All admin very efficient to date with delivery set well within the forecast range. No reservations in recommending Bensons to others.

Bed I looked at was checked for availability within a few minutes.
Sat down for a few more minutes to fill out paperwork and my bed was ordered.
Sales person was knowledgable and encouraged me to test the mattress for comfort.
Everything about the bed was discussed with me and what would happen on the day of delivery.

Two top boys who delivered excellent service

In store I cannot fault, the delivery however was a shambles.
One of the delivery guys dropped a heavy piece of a tv bed on my doorframe and broke it, I his delivery guy was wearing crocs, I also cannot believe the absolute disregard for health and safety.
This was witnessed by the 2 painters I had in the house as well as me. His words were that’s not my issue it’s a bensons issue.
He took a photo and said customer services will contact you tomorrow, they didn’t.
I contacted after a few days wait and they said “he said he didn’t do it so we have to believe him”
They offered me £100 when I said I will be taking legal action for the damaged door frame. I declined and will be taking legal action as the painters have already sent in a written statement whilst I am left with a broken door frame.