Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... Leggi di più
L'azienda ha risposto
The lady who served us at the Bensons for beds Cardiff store was very friendly and helpful. Mattress was a good price, and the bed arrived on the date that was originally stated no delays
L'azienda ha risposto
We went into Benson for Beds store in Pontprennau where Andy met us - he was brilliant - he got us to lie on a bed which measured what mattress was suitable for us (which by the way was spot on) He s... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili per camere da letto
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Informazioni su Bensons For Beds - Cardiff Gate
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, Regno Unito
- 2920541950
4,8
Eccellente
471 recensioni
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Excellent experience
The lady that helped us to make adecision was called Summer. She was able to answer all our questions, and was friendly and helpful.
25 aprile 2025
Risposta di Bensons For Beds - Cardiff Gate
Thank you for your kind words about Summer! We strive to provide exceptional customer service and we are glad she was able to assist you. We look forward to seeing you again soon!
Sleep well, Team Bensons💜
Andy at Pontprennau Store
Andy served me in your Pontprennau, Cardiff store. He was extremely helpful and informative without being pushy regarding my purchase. I would highly recommend your store to family and friends and would have no hesitation in buying from you in the future.
20 aprile 2025
Risposta di Bensons For Beds - Cardiff Gate
Thank you for taking the time to share your positive experience with us! We are delighted to hear that Andy provided such excellent service in our Pontprennau store. We appreciate your recommendation and look forward to serving you again in the future.
knowledgeable and patient
Andy was very knowledgeable about the mattress, explained carefully. He was patient as dad is blind and was tad confused at times
20 aprile 2025
Risposta di Bensons For Beds - Cardiff Gate
Thank you for the kind words about Andy! We're glad he was able to provide a thorough and patient explanation for your dad, even with his visual impairment. Our team is always happy to assist in any way we can. Have a great day!
Hats off to Andy(Best Customer Service)
I’m especially mentioning Andy who welcomed me and my Partner with a big smile on his face and introduced us to the best bed and mattresses available in the shop. Andy was very friendly and polite and helped us to make sure we get a best product (Mattress) and we think, we made a good decision by visiting Bensons in Cardiff Gate.
Keep up the good work Andy 👍
2 aprile 2025
Non scritta su invito
Risposta di Bensons For Beds - Cardiff Gate
Thank you for your kind words! We're thrilled to hear that Andy provided you with exceptional service and helped you find the perfect mattress for you and your partner. We appreciate your business and hope you'll continue to think of us for all your bedding needs. Thanks for choosing Bensons! 👍
Summer at the Cardiff Gate store was…
Summer at the Cardiff Gate store was our bed specialist and she was awesome. She was patient informative and worked to find us the best mattresses within our budget. Thank you Sunmer.
15 aprile 2025
Risposta di Bensons For Beds - Cardiff Gate
Thank you for the kind words! Our team at the Cardiff Gate store takes pride in providing top-notch service, and we're glad Summer was able to help you find the perfect mattresses for your budget. We appreciate your business and hope to see you again soon! #CustomerSatisfaction #HappyCustomers.
Very attentive patient lady called LIZ…
Very attentive patient lady called LIZ in the Cardiff Pentwyn branch was informative about all the many choices , that they offer and when we finally agreed on all the components, we were very relieved to hear that they do an exchange if we can’t cope with the new mattress
15 aprile 2025
Risposta di Bensons For Beds - Cardiff Gate
Thank you so much for your kind words about our employee Liz at our Cardiff Pentwyn branch! We are thrilled to hear that she was able to provide informative and patient service to help you make the best decision for your mattress. And don't forget, our exchange policy is always available if needed! Thank you for choosing our business.
Will always be my first choice for any bed needs
Helpful staff and quality products as always
2 aprile 2025
Risposta di Bensons For Beds - Cardiff Gate
We appreciate your kind words! Our team is glad you find our staff helpful and our products of high quality. Thank you for your feedback, Megan at Customer Care
Risposta di Bensons For Beds - Cardiff Gate
Thank you for your positive review, we are thrilled to hear that Graham was able to assist you! Our team strives to provide excellent customer service at all times. Thank you for choosing our business!
Excellent service from staff member Liz…
Excellent service from staff member Liz in the Cardiff Gate store. She spent plenty of time with us allowing me to try the bed we had come in to look at and to try several mattresses whilst providing us with all the information we required. The store was clean and tidy and had a lovely calm feel to it especially with the lovely relaxing 70's music playing.
29 marzo 2025
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear about the excellent service you received at our Cardiff Gate store. We appreciate your comments regarding the time spent helping you find the right bed and mattresses, and that you enjoyed the store's atmosphere. Thank you, Megan at Customer Care
Great service from Bensons Beds
Great service from Bensons Beds. The delivery and assembly of our new bed was performed perfectly by Luke & Callum. They contacted me 30 minutes before arrival, arrived on time, took off their shoes when entering the house, were very careful in moving the bed parts into the house and up the stairs and assembled the bed exactly where we wanted it. They took away all the packing and left the bedroom perfect. Many thanks to Bensons Beds, Luke and Callum. Most impressed 👍
31 marzo 2025
Non scritta su invito
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that you received great service from our team! We appreciate your positive feedback regarding the careful delivery and assembly of your new bed. Thank you for sharing your experience, Megan at Customer Care
Excellent Service with an excellent…
Excellent Service with a good variety of beds and mattresses. Keep it up.
25 marzo 2025
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Risposta di Bensons For Beds - Cardiff Gate
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service excellent and enjoyed our selection. Take care, Megan at Customer Care
Been to several different similar…
Been to several different similar stores and don't like it when you get pounced on as soon as you enter. It intimidates some people or they end up accepting being followed and harranged while they try and browse. That being said, when I asked for assistance, it was helpful. No wonder these stores on the most part are empty.
16 marzo 2025
Risposta di Bensons For Beds - Cardiff Gate
We appreciate your feedback and time. We're sorry to hear that our approach made you uncomfortable. We'll address our team's interaction with customers so everyone feels welcome to browse comfortably while ensuring help is available when needed. Thank you, Megan at Customer Care
Salesman very helpful very…
Salesman very helpful very knowledgeable but left us to browse . When decided what I wanted explained the next steps no pushy sales.
11 marzo 2025
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that the salesperson was helpful and knowledgeable, and that you appreciated the no-pressure experience. Thank you for your positive feedback, Megan at Customer care
Very happy with the whole buying…
Very happy with the whole buying experience, from viewing in store with Summer who was very courteous and knowledgeable to the gentleman delivering our goods.
Very happy customer, thank you
8 febbraio 2025
Non scritta su invito
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that you had a positive buying experience. We appreciate your kind words regarding our team's service and the delivery of your goods. Thank you for your feedback, Megan at Customer Care
From the store to delivery - Excellent!
From the store to delivery, all were very helpful and efficient! Cai and Steve delivered our bed very quickly and couldn't have asked for more from them!
25 febbraio 2025
Non scritta su invito
Risposta di Bensons For Beds - Cardiff Gate
We are so happy to hear that everyone, from the store to delivery, was helpful and efficient! It's great to know the delivery was quick and met your expectations. Thanks, Megan at Customer Care
The staff member,Laura/lauren who…
The staff member,Laura/lauren who helped us was so nice, didn't try to rush us with our choice, left us alone to decide and came back when we were ready to purchase,
26 febbraio 2025
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that our staff provided you with a relaxed shopping experience. It's great to know that you appreciated the space to decide on your purchase. Thank you for your feedback, Megan at Customer Care
What a great team!
Our bed was delivered and put together in situ by Luke and Callum. What a great team they were: punctual, polite, professional and positive! They are a credit to the company and should be congratulated for a job well done 👏
Very many thanks👏
19 febbraio 2025
Non scritta su invito
Risposta di Bensons For Beds - Cardiff Gate
We appreciate you sharing your delivery experience! We are so glad to hear that our delivery team was punctual, polite, professional, and positive. We'll be sure to pass along your compliments. Thank you for your kind words, Megan at Customer Care
Completely satisfied with all aspects.
6 febbraio 2025
Non scritta su invito
Risposta di Bensons For Beds - Cardiff Gate
We're happy to hear that you're completely satisfied with your experience. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
Good experience plenty of choice & helpful staff.
Good experience. Knowledgeable and helpful staff. Plenty of stock to choose from.Happy to remove delivery charge as we were able to collect in store.
4 febbraio 2025
Risposta di Bensons For Beds - Cardiff Gate
We appreciate you sharing your positive experience! We're glad to hear that our knowledgeable staff were helpful and that you were happy with the available stock and waived delivery charge.
Take care,
Megan at Customer Care
Perfect and knowledgeable service in…
Perfect and knowledgeable service in the shop and a fantastic delivery team.
5 febbraio 2025
Non scritta su invito
Risposta di Bensons For Beds - Cardiff Gate
We appreciate you sharing your positive experience! We're so glad you were happy with our team's knowledge and delivery service.
Take care,
Megan at Customer Care
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