Good clear explaining and no pressure selling. That said we went in for a mattress and came out having bought a new bed and headboard. Both store colleagues were very polite and helpful!
Sede
Cambia sede(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From start to finish the company were excellent. The staff in the shop were friendly and not pushy. The delivery was earlier which was brilliant, they were friendly and efficient. Would recommend othe... Leggi di più
L'azienda ha risposto
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... Leggi di più
L'azienda ha risposto
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Aylesford
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, Regno Unito
- 1622478986
4,8
Eccellente
333 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Skilled salesman with the right balance
The salesman was unobtrusive so we didn’t feel pressured. He was helpful and guided us skilfully to the best options for us, giving us pros and cons of each product we showed interest in. We had intended it to be a research trip and not to actually buy that day. However we left very happily having bought a new bed mattress and headboard so full marks to a skillful salesman. He got the balance just right
18 maggio 2025
Risposta di Bensons For Beds - Aylesford
We're happy to hear that the salesperson provided such helpful guidance without pressure. It's great to know that the information shared helped you find the perfect bed and headboard. Thank you for your positive feedback, Megan at Customer Care
Risposta di Bensons For Beds - Aylesford
We appreciate you sharing that our staff was helpful and friendly! We are happy to know we assisted you well. Take care, Megan at Customer Care
The Salesperson knew her stuff
The Salesperson knew her stuff. Was very helpful and made it easy to make a choice.
16 maggio 2025
Risposta di Bensons For Beds - Aylesford
We are thrilled that our salesperson was knowledgeable and helpful in your decision-making process. We pride ourselves on making your experience a seamless one. Thank you for the positive feedback!
The sales advisor was kindly towards my…
The sales advisor was kindly towards my children who were a bit rowdy!
25 aprile 2025
Risposta di Bensons For Beds - Aylesford
We are so thrilled to hear that our sales advisor showed kindness towards your rowdy children! We strive to make all of our customers feel welcome and comfortable. Thank you for your review! #happykids #happycustomers
Risposta di Bensons For Beds - Aylesford
Thank you for taking the time to share your positive experience with us! We are glad to know that our service was helpful to you. It was a pleasure assisting you.
Sleep well, Team Bensons💜
Very responsive staff
26 aprile 2025
Risposta di Bensons For Beds - Aylesford
Thank you for the kind words about our staff! We pride ourselves on providing prompt and attentive service to all of our customers. We hope to see you again soon!
Sleep well, Team Bensons💜
Very good customer service
Very good customer service, lots of choices of beds went to buy my daughter beds she had fun choosing her bed.
18 aprile 2025
Risposta di Bensons For Beds - Aylesford
Thank you for your amazing review! We're thrilled to hear that you and your daughter had a great experience choosing her bed at our store. Our top priority is always providing excellent customer service and a wide variety of options. Thank you for choosing us for your bed needs! - Team Bensons 💜
"I recently purchased a bed from this…
"I recently purchased a bed from this store and I couldn't be happier with my experience! The selection of beds was fantastic, with a wide variety of styles and comfort levels to choose from. The staff were incredibly helpful and knowledgeable, patiently answering all of my questions and guiding me towards the perfect bed for my needs. The quality of the bed I chose is outstanding – it's incredibly comfortable and has made a huge difference in my sleep quality. The delivery was smooth and efficient, and the bed was set up quickly. Overall, I highly recommend this store "To anyone looking for a new bed. Excellent products and exceptional customer service!"
English translation (for your reference): "I recently purchased a mattress from this store and was very pleased with my experience! The mattress selection was great, with a wide variety of styles and comfort levels to choose from. The staff were incredibly helpful and knowledgeable, patiently answering all my questions and guiding me to the best mattress for my needs. The quality of the mattress I chose was outstanding – incredibly comfortable and made a huge difference in the quality of my sleep. Delivery was smooth and efficient, and the bed was installed quickly. Overall, I would highly recommend this store to anyone looking for a new mattress. Great products and exceptional customer service!"
8 aprile 2025
Non scritta su invito
Risposta di Bensons For Beds - Aylesford
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience at our store while purchasing your new bed. Our team takes pride in providing excellent products and exceptional customer service. It's wonderful to know that you are satisfied with your choice and enjoying a better quality of sleep. Thank you again for choosing us, we appreciate your recommendation to others!
Good experience
Tom was helpful and not pushy which was nice. Explained everything at length.
6 aprile 2025
Risposta di Bensons For Beds - Aylesford
Thank you for your kind words, we pride ourselves on providing helpful and informative service without being pushy. We appreciate your positive feedback and hope to continue providing excellent service in the future!
I received excellent customer service.
30 marzo 2025
Risposta di Bensons For Beds - Aylesford
We appreciate you sharing your great customer service experience! We are happy to hear that you were very satisfied with our service. Take care, Megan at Customer Care
So helpful and friendly both on line…
So helpful and friendly both on line and in store. Time wasn’t an issue and wanted to get us get discounts. Great long guarantee better than competitors. Will definitely be shopping here again.
26 marzo 2025
Risposta di Bensons For Beds - Aylesford
We're happy to hear that our team was helpful and friendly, both online and in-store! We appreciate you mentioning our guarantee and discounts. Thank you for your positive feedback; we look forward to your next visit! Take care, Megan at Customer Care
Staff member was great
Staff member was great, clearly understood what we wanted and gave good advice
24 marzo 2025
Risposta di Bensons For Beds - Aylesford
We're happy to hear that our staff member provided excellent service and advice tailored to your needs. Thank you for sharing your positive experience, Megan at Customer Care
Risposta di Bensons For Beds - Aylesford
We're happy to hear that you found our team member helpful at Aylesford. We appreciate your positive feedback and your time. Take care, Megan at Customer Care
Review
Very good communication throughout. Good mattress. Recommend.
16 marzo 2025
Non scritta su invito
Risposta di Bensons For Beds - Aylesford
We're happy to hear that you had very good communication and enjoyed the mattress. Thank you for your recommendation and positive feedback, Megan at Customer Care
Great service
Great service, Vicki was very knowledgeable and personable, she made the whole transaction very easy
4 marzo 2025
Risposta di Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad to hear that you received great service and that the transaction was easy due to our team member.
Take care,
Megan at Customer Care
Very helpful but not intrusive sales…
Very helpful but not intrusive sales person, information supplied as needed. We weren’t rushed into making a decision
11 febbraio 2025
Risposta di Bensons For Beds - Aylesford
We're happy to hear that our sales approach was helpful and informative without being pushy. Thank you for acknowledging that we respect your decision-making process.
Take care,
Megan at Customer Care
Risposta di Bensons For Beds - Aylesford
We're happy to hear that the team member's knowledge was excellent. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Vikki who we dealt with was very…
Vikki who we dealt with was very knowledgeable, friendly and helpful. She was a pleasure to deal with.
29 gennaio 2025
Risposta di Bensons For Beds - Aylesford
We're happy to hear that you found our team member to be knowledgeable, friendly, and helpful. We appreciate you taking the time to share your positive experience!
Take care,
Megan at Customer Care
Stewart walked us through the various…products
Stewart walked us through the various products and made it simple to make an informed choice on our purchase.
25 gennaio 2025
Non scritta su invito
Risposta di Bensons For Beds - Aylesford
We're happy to hear that our team helped you navigate our products and simplify your decision-making process. Thank you for sharing your positive experience with us, Megan at Customer Care
Do not impulse buy in the shop. Go away look into it & check online 1st before purchasing
Website is fine. I had originally gone into your shop where I was told I could not use blue light discount in conjunction with any other offer & because they were running a offer the blue light could not be used. The information they gave me on beds was very very good. I went home as not to impulse buy & to research my intended purchase. I went on Bensons website to purchase the intended beds & found I COULD use blue light! So I got further discount which is the opposite of what I was informed by your employee. When we went back to the shop, the employee recognised us & looked happy to see us, we wanted to check the bed we had purchased. When we told them that we had already ordered online they did not even get out of their chair. They had a face like thunder & all customer service immediately evaporated into thin air. I am not made of money & as much as I would like to purchase in store I will do what is best for me. I will not spend extra if I do not have to. You should make the price the same in the shop so that you get more footfall in your shops which are completely dead!
28 gennaio 2025
Risposta di Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent information regarding the blue light discount and the change in service you experienced in our store. We will address this internally to ensure our policies are clear and our service is consistent, whether a purchase is made in-store or online.
Thank you,
Megan at Customer Care
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.