Good clear explaining and no pressure selling. That said we went in for a mattress and came out having bought a new bed and headboard. Both store colleagues were very polite and helpful!
Sede
Cambia sede(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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Scopri cosa dicono le persone
From start to finish the company were excellent. The staff in the shop were friendly and not pushy. The delivery was earlier which was brilliant, they were friendly and efficient. Would recommend othe... Leggi di più
L'azienda ha risposto
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... Leggi di più
L'azienda ha risposto
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Aylesford
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, Regno Unito
- 1622478986
4,8
Eccellente
333 recensioni
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Le persone hanno visualizzato anche
Vicky at Bensons in Aylesford was…
Vicky at Bensons in Aylesford was extremely helpful and very patient with my 93 year old mother! Service was exemplary.
Delivery guys turned up on time and did a great job.
28 febbraio 2026
Risposta di Bensons For Beds - Aylesford
Thank you so much for your wonderful review! It’s lovely to hear that Vicky in our Aylesford store was extremely helpful and patient while assisting your 93‑year‑old mother — we’re so glad the service felt exemplary. It’s also great to know the delivery team arrived on time and did a fantastic job.
Megan at Customer Care
Brilliant service all round
Really impressed with the level of service provided from the showroom to the delivery. Delivery personnel were really respectful of my home, the guys were really friendly and professional would fully recommend to anyone looking for a new bed.
3 marzo 2026
Non scritta su invito
Risposta di Bensons For Beds - Aylesford
Henry Notley,
We appreciate your fantastic feedback! It's great to know you were impressed with the service, from the showroom to the respectful and professional delivery team. We're delighted you'd recommend us!
Team Bensons
Risposta di Bensons For Beds - Aylesford
Thank you for your feedback — great to hear our staff were friendly, knew what you were looking for, and showed you the range,
Megan at Customer Care
Very smooth transaction
Very smooth transaction, delivery and collection of old mattress very straight forward.
22 febbraio 2026
Risposta di Bensons For Beds - Aylesford
Thank you for your lovely review Paul! 😊 We’re so pleased to hear everything went smoothly, from the transaction to delivery and the collection of your old mattress. We really appreciate your feedback,
Megan at Customer Care
Helpful aSSISTANT
Helpful aSSISTANT, who was patient, clearly spoken, with a fount of knowledge and explained the different types of mattresses in an easy understandble way.
21 febbraio 2026
Risposta di Bensons For Beds - Aylesford
Thank you for your lovely review Mrs Robinson! We’re so glad to hear our assistant was patient, clear, and full of helpful knowledge. It’s great to know the mattress options were explained in an easy‑to‑understand way. We really appreciate your feedback,
Megan at Customer Care
Risposta di Bensons For Beds - Aylesford
We appreciate you sharing! We are so glad you received excellent service and that professionals completed the installation for you.
Stewart - Team Bensons
Amazing customer service and delivery service.
Really reliable and lovely product. I will always use Bensons for my bedroom furniture.
17 febbraio 2026
Non scritta su invito
Risposta di Bensons For Beds - Aylesford
We're happy to hear that you find our product reliable and lovely. We appreciate your continued trust in us for your bedroom furniture needs.
Purchasing our new bed was an extremely…
Purchasing our new bed was an extremely good experience from our initial visit to the Bensons for Beds Aylesford store through to delivery. Communication through the whole process was excellent.
16 febbraio 2026
Risposta di Bensons For Beds - Aylesford
We're so glad your experience purchasing your new bed, from your initial store visit through to delivery, was extremely good. It's great to hear the communication throughout was excellent. Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service and delivery…
Great customer service and delivery experience no issues at all from start to finish
13 febbraio 2026
Risposta di Bensons For Beds - Aylesford
We appreciate your wonderful review! We're so happy that you had a great customer service and delivery experience from beginning to end. Thank you for your positive review Mr Renouf – Lauryn at Customer Care 💜
New mattress and base
Loving the bed and mattress so far very comfortable, bit pricey but what isn't these days.
The bed is good something different to what we've always had but good space for storage.
Staff at the store were very helpful and friendly, defo would go back for future purchases.
15 gennaio 2026
Risposta di Bensons For Beds - Aylesford
We're happy to hear you're loving the comfortable bed and mattress and find the storage space good! We appreciate your feedback and are glad the staff were helpful and friendly.
I am very happy with the bed and…
I am very happy with the bed and mattress. The whole process from speaking to the sale person to delivery etc was seamless. I recommend Benson for beds.
12 febbraio 2026
Risposta di Bensons For Beds - Aylesford
We're happy to hear that you are very happy with your new bed and mattress. It's great to know that the whole process was seamless. Thank you for recommending us,
Megan at Customer Care
It was simple
It was simple, information clearly provided, talked through the process, no queries and informed & very polite staff members
I look forward to the delivery
7 febbraio 2026
Risposta di Bensons For Beds - Aylesford
We appreciate your feedback! We're happy to hear that the information was clear, the process was well-explained, and our staff members were very polite. We look forward to your delivery!
Risposta di Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad you enjoyed our great service.
Good product and great service highly…
Good product and great service highly recommended .
10 febbraio 2026
Risposta di Bensons For Beds - Aylesford
We appreciate your recommendation and positive feedback! We are so happy you enjoyed our great service and good product.
Awful customer service
Awful customer service, I purchased a bed and did there sleep thing and they recommended my mattress but it’s really hard , I called with in the 40 days and was told to persist with it and my body would get used to it I said I didn’t think it would but they fobbed me of and now I’m out of the 40 days and they will do nothing, awful company all they want is your money would never purchase from them again or recommend them to anyone
19 novembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Aylesford
We’re really sorry to hear about your experience and that your mattress hasn’t been comfortable for you.
This isn’t the level of service we aim to provide, and we understand how frustrating this must feel.
We have already requested your order details so we can look into this for you. Once we have that information, we’ll be able to investigate fully and see what we can do to help.
Thank you for bringing this to our attention — we want to resolve this for you as quickly as possible,
Megan at Customer Care
Great service in shop with good advice…
Great service in shop with good advice particularly with respect to ordering super king size beds and avoiding damaging them as they are pushed upstairs. Solved with a two part zipped together mattress.
2 febbraio 2026
Risposta di Bensons For Beds - Aylesford
We're delighted to hear about the great service you received in our shop! It's wonderful that our advice helped you with your super king-size bed purchase and delivery solution. Thanks for sharing!
Excellent service from shop to delivery
I havnt used Bensons for many years to be honest, but this recent experience is worth a review. The team at point of sale in Aylesford, Kent were all knowledgeable and with a professional and light hearted approach. This was backed up by Garry and Kattinde, the delivery drivers who were so good at getting a heavy mattress into position past our newly decorated stairs, walls and landing without a mark. You are kept informed along the way, and of course the new mattress is spot on.
30 gennaio 2026
Non scritta su invito
Risposta di Bensons For Beds - Aylesford
We're happy to hear about your positive experience with our team's knowledge and approach at the Aylesford store. It's great that the delivery team were so careful and efficient, and that you are enjoying your new mattress.
We truly appreciate your feedback.
Megan at Customer Care
Pleasant purchasing experience
Tom was very helpful and personable while we bounced around various mattresses he suggested to try to suit our needs. We eventually chose one and Tom set about organising the purchase and delivery arrangements in a very efficient manner.
The mattress was delivered in good time by 'Lord' Larry and his assistant Keltinde ...with good humour and energy! An overall pleasant and stress free experience. Would recommend.
3 gennaio 2026
Risposta di Bensons For Beds - Aylesford
We're glad to hear that you found the perfect mattress with helpful and personable assistance. We appreciate your positive feedback regarding the efficient purchase and delivery. We're delighted you had a pleasant, stress-free experience! Thank you for your recommendation.
Risposta di Bensons For Beds - Aylesford
We appreciate you sharing your positive experience! We are so glad to hear that our staff and delivery team were helpful and professional.
Very good customer service
Good customer service - as an elderly person I had lots of help with choosing my purchase from sales staff at Aylesford. Stewart provided lots of advice and there was no sales pressure at all. I just bought a divan base and headboard as none of the mattresses suited me but this wasn’t a problem.
Delivery was very smooth as I had a call so I knew what time they would be arriving - both delivery drivers were very pleasant and polite, took their boots off on my new carpet which was lovely!
Very good service from start to finish and would absolutely recommend.
25 gennaio 2026
Risposta di Bensons For Beds - Aylesford
We appreciate your feedback and are happy to hear that you received excellent assistance at Aylesford. We're glad our team provided helpful advice without sales pressure and that the delivery was smooth and respectful. Thank you for recommending us!
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