Beginning Boutique Recensioni 

I absolutely LOVE beginning Boutique the customer service here is UNMATCHED. I had an issue with my order& they way that the lovely Michelle delt with it has made me a life long customer. Michelle fixed it efficiently with no stress I have never loved a clothing brand more. The quality of the dress we perfect& got delivered in 1 day!

I had a terrible experience ordering from Beggining Boutique and want to warn others. Their returns policy is ridiculous and completely unreasonable. Please read it carefully before purchasing!! When speaking to their customer service team regarding their returns policy, they were condescending and rude. Customer service is everything for brand reputation and consumer loyalty and these guys have it all wrong! If they only met me half way with my enquiry and made me feel like a valued customer, I would have not felt the need to deter family and friends and spread my negative experience resulting in a huge loss of potential customers for them!
If you are reading this Beggining Boutique, please do yourself a favour and review your returns policy to be more realistic and achievable for your customers!! Some customer service training wouldn’t go astray either.

The dress sizes are massive and the email response I received after asking for an exchange was really condescending for no reason. I’m a size 12 usually, and a size 10 mini dress I ordered (hoping for a tighter fit) was like a parachute on me. It was so big it was almost funny, but then I had to spend $60 getting it tailored and nothing was really that funny anymore. I understand if you can’t provide exchanges on outlet products, even if they are unfit for purpose, but what I don’t expect is to be belittled and treated as stupid for daring to ask. Please avoid, they will make you sorry for shopping there.

Literally worst experience with their company and customer service. If I could give zero stars, I would.

I purchased clothing from their company to be shipped to London. Easy enough right? One month later- never arrived. No tracking details, no confirmed purchase emails, nothing. I reached out to them to ask and they said don’t worry it’s coming. A week later still nothing. I email back saying the link they provided me shows it was returned back to them. They said customs returned it and they tried to contact me. They absolutely did not and when I asked for proof of this, they couldn’t provide that. So they said they’d charge me $83 for a customs fee (which wouldn’t even be applied because it didn’t pass through customs, it was sent back) and $25 to return it back to them. I got charged a return fee as if I received the clothing and decided nope I don’t like them, I’ll return them. But I never even received anything!! So essentially they want to deduct $108 from my refunded amount when they receive the clothing, for a package I never received after waiting over a month for it. They said when you purchase from our company it’s in our terms and conditions. They also stated once the clothing leaves their warehouse, they’re not responsible. So I guess if your products get lost on the way to you- good luck guys cause Beginning Boutique isn’t responsible for your purchase!

I mean…. come on what in the world.

Honestly, shopping with Beginning Boutique has been my fave online shopping experience in a long time. From great quality of products, amazing size inclusiveness, a super easy exchange/ return system and a lovely team of people that deal with customers in a friendly and professional way. 20/10 company xxx

Phenomenal cystomer service, only took a few hours within sending an enquiry for a response and resolution!

Michelle from customer service team was absolutely fantastic! She went above and beyond to fix an issue for me and I am very grateful. 🙏❤ Can't wait to wear their beautiful pieces in Europe!

Purchased 6 items (including this item) because they had a sale going (3 items for $99) and now I understand why they were trying to get rid of everything. The quality on almost every item I purchased was extremely thin, cheap and not worth the money at all. Of course the returns policy is that all sales are final and I understand why now, my fault for not checking the policy beforehand. Just want everyone to know how poorly made their items are. Seams breaking, threads loose, thin material that would probably fall apart in the washing machine, items poorly fitted to the body, loose/tight in strange areas, need I go on? The only nice thing I can say was shipping was quite fast. But even though I purchased almost $200 in items I still had to pay for express. Lame.

Update: I phoned BB's Australian number and was told that my emails were going to spam. I was told that I did not make a refund request but the amount was still refunded. It makes no sense why you have to email to request a refund ahead of time, seems unnecessarily complex.

I returned almost $500.00 worth of clothes from Beginning Boutique but despite requesting a refund, the balance was loaded onto a gift card. I have tried contacting Beginning Boutique to reverse this balance and refund the amount to my method of payment, but have not had any response from Beginning Boutique for 3 days. I followed all of BB's policies, including the items being in resalable condition and returning the items within the specified timeframe, but I have had NO CONTACT from BB to process this return as a refund. This is in breach of the Consumer Guarantees Act 1993, where businesses must refund you in the same method of payment that you used to pay for the order when you make a return. I will be willing to change this review if this is resolved within 48 hours.

Items looked nothing like they did online
The fit, and material looked so cheap in real life
False advertising

Really helpful customer service. Great team you can tell they value communication and customer support

The customer service at beginning boutique is amazing! They helped me settle my package! They got to me fast and had so much patience! I will forever be a customer!

found them on social media and ordered 2 dresses for my graduation. Import duties came by and i contacted the customer service how i should act, because i have never done that. They are fast and helpfull, nice and understanding. A great company with great products. They only want the best for the customer!!!

Buyer Beware: Beginning Boutique or (beginningboutique.com) et al, is a scam company.

On, May 16th, I purchased $593.70 worth of products and selected 4-6 day rush DHL shipping for a birthday present for my sister.

On May 17th, the company reached out to me in breach of Australian privacy laws, and attempted to phish my personal banking account information, including asking me for a screenshot of my bank.

Their exact words in their email said:

"Can you please access your online banking history and quickly provide the following...?"

Then they asked for a "Screenshot."

The reason I ordered online was because of the Secure SSL in the browser that protects my personal data.

I refused to send them a screenshot of my bank (as they requested) and now they are refusing to send my sister her birthday present.

This company is morally reprehensible and potentially engaged in fraud. Buyer Beware. All statements are my opinions based on my personal experience.

UPDATE:

Beginning Boutique and it's founder Sarah Timmerman's team lied again. After I sent them my entire credit card statement, validating my purchase was authentic. They cancelled my order wasting hours of my time and ruining a personal gift.

Beginning Boutique and it's founder Sarah Timmerman should be ashamed of themselves. In my personal opinion their entire operation is a phishing scam. They might potentially be operating only to steal your personal data and commit fraud. Beware.

You should have a clearer note on your home page warning overseas customers of the potential additional hidden charges that may occur in addition to your particularly high delivery charge. The website does state that anyone buying from outside of Australia is responsible for tax/import duties, I had no idea this would amount to nearly over 50% of the total cost of my order. That is ridiculous. I have never paid that much in tax/duties before and I’ve ordered clothes from other boutiques in Australia previously. Beginning boutique should make these high charges clearer on their website rather than stating check with local customs office or hiding it in free shipping for $50 part of their website. Their clothes were cute, but I paid 100$ in tax/import alone for 3 pieces of clothing. That is not worth it. I will not be buying from them again. And I can see that several people have said the same thing in their reviews but they still haven’t done anything about it. Very disappointing.

Customer service was amazing! Such lovely girls who helped me sort out an expedited exchange for the weekend. Super grateful - Thanks Girls

I've recently purchased the Cecila Bodycon Midi Dress US Size 4. For your reference, I live in Canada ($CAD). After trying it on, I realized not only the size was wrong, but the material of the dress also wasn't what I wanted. Therefore, I wanted to request a refund. Then I noticed the dress on the website is USD 49.99, but the refund slip states the dress costs USD 38.25. I then tried to match the tax amount to my original receipt, but none of them matches. I paid CAD 73.63 for the dress, but the refund slip cost breakdown only gives me back USD 19.85. So, where did the CAD 47 go?

I am disheartened by the actual refund amount that I am potentially getting. Before buying, I did check the refund and exchange policy. The website states that I would need to pay $13 as a refund processing fee. But after all the deductions, the company takes $47? The math doesn't add up. The refund processing fee is $47, which is 63% of the original price that I paid for the dress.

THIS IS INSANE! TERRIBLE CUSTOMER SERVICE. DO NOT BUY FROM THEM.

I bought a dress recently and on the model it looks perfectly fine the right length and everything beautiful. Once I put it on myself it was way too short. Extremely short. It felt like I was wearing a child’s dress. It never said anything about shortness in the description.I decided I should exchange it maybe for a bigger size hoping it would be longer but I see there is a return fee. That isn’t really an exchange then if I am paying for it…??? It’s frustration also because to just do a return in for my money back it is $13.99. I payed a total of $91 for this one dress hoping it was going to be my birthday dress and now I have to return it and only get $67 back of my money….. this sucks. I wish something could be different. I was praying this dressed works because I waited so long for it to come back in stock.

My daughter bought two dresses from here and we've been trying to return them. When following the steps to do so online, we get notified that the original payment method used is not an available credit option. We DO NOT want store credit! I've tried numerous times calling during busness hours and it goes right to an automated voice mail. Incredibly frustrating!