Beginning Boutique Recensioni 

I contacted Beginning Boutique about a top that was unworn and had the tags still attached, though one of the birch eyelets was faulty, thus the top was unwearable due to the backing being loop through string, which would have ripped through the faulty hole, making it unwearable. After back and forth emails with the company for over a month, I received hostile and cold replies, stating that I should have known the item was faulty earlier, and that I was not being truthful about the top not being worn. To top it off, Beginning Boutique flat out refused to provide a refund for the faulty item. After escalating the matter to Consumer Affairs who advised of the breaches of section 54 and 55 of the Australian Consumer Law Competition and Consumer Act of 2010, Beginning Boutique have "ghosted" me and will not reply. I have never had such a negative experience with a brand, and warn other fellow consumers that Beginning Boutique does not abide by or respect consumer laws.

Excellent customer service!

I placed two orders last week trying to find some new date dresses. The orders arrived 2-3 days later (to WA) and it was a huge relief to know I could return or exchange the ones that didn't fit right or that I didn't feel confident in - and receive a refund, not just store credit!

I landed up sending some back the following day for a full refund, but also exchanged some for other items. The options and process available for items you don't love was super easy and stress free!

Shopping online when you already don't feel confident and having things not fit right is a big mood killer - I really appreciate that BB supports us to change our minds and not be at a financial loss! ❤️

Beware of this sales group. My daughter bought a dress on here and we canceled the order within five minutes. Although it reads they have a 14 day moneyback return, they wanted to give us a store credit because we had not received the items. I explained it’s within the 14 day window, and unless I allow them to ship me the dress, I could not have my money back. Pretty unprofessional and actually ridiculous. It’s all semantics. I am now waiting on a dress to return it to get my money back. I’m not sure who owns this company, but they may want to review their policy. With that said, we canceled because my daughter didn’t realize she purchased a dress last year from the same company and it literally fell apart the first time she wore it. Is it’s extremely cheap, yet expensive. Run as this is not a good option and especially for kids that are on a limited income.

Since I am unable to respond to the vendor that has sent the email below, I will go ahead and respond here. I made multiple attempts to resolve the situation, and quite frankly it is easier than actually shipping the item to me since the individual confirmed it had not been shipped (again, I cancelled within minutes of the purchase). The bottom line is this company seeks to make it extremely difficult for a return in hopes that one does not choose to return the item. I am now having to approve this company to go ahead and ship me the item, knowing I will turn around and return the item in search of a full refund. It is not different as noted. It is simply poor customer service. I have multiple email exchanges, and I strongly suggest management evaluate those as I made multiple attempts to resolve such a simple situation to avoid airing my poor experience. The “gotcha moment” is where you were told you can return the item upon receipt within 14 days. Since I had not actually received the item, I was told I could only get a store credit. Seriously people! I’m a business woman, and when I saw that my daughter had purchased this and received the responses we’ve received, I was infuriated. I’ll make sure I post this on every website I can possibly find as these kids don’t have $107 sitting around when they’re only 16 years old! Horrible service and the post below is an attempt at being open to working with the customer, yet i have 5 emails from what is “customer Service” declining anything other than a store credit because the item had not reached my residence. The power of referrals is pretty great and it’s hard to believe ripping off teens is worth an organizations reputation. Business 101. Customer service is paramount!

Exceptional customer service! They went above and beyond expectations, provided very fast replies and genuine help with an ordering error made at my end. Every interaction was easy.

I made a mistake on one of my orders and TRISHA came to the rescue on the online chat and helped me! Amazing customer service and super fast!!

The quality of clothing can vary in material. However, I am very impressed with their customer service. They replied email within 2 hours and was actually really helpful in assisting my requests.

Their returns policy is 14 days, but this is 14 days for them receiving the item back. So if you live in a different state or there is a delay with Australia post then good luck, they won’t honour it

Very helpful with all my needs and helped me find the perfect dress

5/5 stars for sure!! I received numerous dresses that fitted my bridesmaids perfectly so I can say with confidence their sizing charts are accurate. The best part is their customer service. I don’t think I’ve ever dealt with such great customer service before. They have gone out of their way to help me with a pickle I had with returns and I am so thankful to them for it! Thank you so much for the great dresses, pricing & service. Couldn’t have asked for more.

Love Love Love !!!
Fast shipping, quality clothing and such good customer service. Highly recommend

The customer service staff are so lovely! I had submitted a return request and made a second instant order, however didn't realise that they go out with standard shipping (1-6 business days). I was hoping to get the order before going overseas and that delivery timeframe meant that I might not have received it on time. I sent a message via the chat enquiring into it and received a quick reply with the staff (shout out to Max!) being very understanding and upgrading my delivery to express shipping with no added cost! Would definitely recommend BB, they've always been incredible! x

I am so impressed with Beginning Boutiques customer service!
I accidentally ordered the wrong thing online and asked whether it could be cancelled and reordered. They replied and refunded me my money straight away even though it was out of office hours. Bridget was so lovely and easy to chat to. Everytime I’ve purchased items from this store I’ve never been disappointed! I highly recommend Beginning Boutique!

Great experience. Excellent customer service

I cannot begin to express how positive my experience was with this company. I’m truly in awe of them. I ordered the wrong size of pants and they went above and beyond to ensure I got the right size before a photoshoot. They liaised with me out of office hours and continued the following days to ensure I got the product needed. I spoke to multiple different staff members and they were all so friendly, kind and professional. This was the first time I have bought from beginning boutique and I can ensure you I will be purchasing from them again. You guys are awesome and restored my faith in humanity. Thank you again!

Horrible Experience! First they tried to charge me an additional $30 for "customs" fees, then when I refused to pay/tried to cancel my order the customer service was horrible - the girls were rude and the cherry on top is that they tried to refund me via gift card! as if i'd ever shop there again.
As well they only returned me half my money ($55 out of $118)
Don't shop here unless you want to be treated as subclass and ripped off.

I ordered 2 dresses from this site and waited few days for it to be shipped only for me to receive poor quality dresses with their measurements off. I ordered a size 2 US and got size 6 dresses which is correct but when I tired both dresses on it’s equivalent to size L (I’m size S or XS) so their sizing on website is wayyy off than what they deliver out to customers. I paid $40CAD for international shipping which already costed me a lot for nothing and when I called customer they won’t atleast offer any deal for the inconvenience and dissatisfaction. I’m still paying the return fee $23CAD. So now I’m left with no dress to use for my event and still costed me $63CAD for nothing. I’ll never order from this site again. Most disappointing Australian site.

Posting this review on the behalf of a friend - “If I could give them no star I would. I paid an extra $10 for express shipping and my clothes took over a week to get to me when the website and email said 3-4 days. So disappointed in this company as this is the second time this has happened. Gave them a second chance but again was dissatisfied with the service and apparent express shipping. Half the clothes on the website you can find at other popular stores for cheaper and those stores will actually get it to you on time with no issues. Don’t waste your money.”

I love this store and the quality of the clothing. Wish they had a store in the US. Yesterday I was experiencing an issue with the return portal. Trisha was incredible sending me the correct link as well as getting the issue resolved. Trisha answer quickly which make the support incredible.

DO NOT PURCHASE FROM THIS COMPANY!!!
I ordered a dress for my daughter, flimsy and size off.
Took almost a month for return.
The dress was $74, shipping $15 and a NY charge of $3.
They REFUNDED ME TODAY, $64!!!

BUYER BEWARE - THIS IS AN ASIAN COMPANY!!!! TERRIBLE

they put your items in a reusable bag!! quality is amazing & customer care is awesome. never been so happy about a purchase