Beck Evans Recensioni 

112
TrustScore 3 su 5

3,1

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Valutata 1 stelle su 5

Avoid Beck Evans. Put a £1,000 holding deposit down on a Discovery 5 because it was supposedly being sold with a valid Land Rover warranty. After doing some digging myself, I found out the... Leggi di più

Valutata 4 stelle su 5

I picked up my car 2 days ago and so far everything seems great! Matthew was extremely kind and pleasant and throughout. during our encounter, he explained the whole process to me as the car was sourc... Leggi di più

Valutata 3 stelle su 5

Arranged a test drive for 13:00 and after initial contact was left waiting around outside for 25 mins. Part exchange offered was between £12k - £15k. I know trade for my vehicle is at least £... Leggi di più

Valutata 5 stelle su 5

I bought a Mercedes from Andrew who's service was impeccable. Not a single request for information about the vehicle was missed and he totally put me at ease when spending a considerable amount of mo... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di auto
  2. Negozio di accessori per auto

Informazioni fornite da varie fonti esterne

Used cars for sale in Sidcup & Kent: Beck Evans: Competitive finance deals, part exchanges welcome, call now!


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

112 recensioni

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3,1

Tutte le recensioni

(112)

10 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Booked a 'test drive' of a car by…

Booked a 'test drive' of a car by phone. Arrived at their site (NB nowhere to park) on time only for the salesman to spend 20 mins on the phone and keep us waiting. Car hadn't been prepared and then was told we couldn't actually test drive it as their insurance didn't cover it during Covid-19! Was then given a hint that if we bought the car that day we might be able to get a test drive!! Avoid like the plague....

22 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

A happy second-time customer

I don’t think I would have been quite so trusting of Beck Evans if I hadn’t bought another fairly old car from them five years ago which was brilliant. Unfortunately, my old car was written off just before lockdown. I wanted another fairly well-appointed old car and turned to them again. Due to restrictions at the time of purchase I wasn’t abIe to test drive my choice. They offered a live demo but I thought – what the hell – I’ll go for it anyway. In terms of the sale everything was handled professionally. I picked up the car and have been pleased ever since. Thank you people – nice car - good job!

21 agosto 2020
Non scritta su invito
Valutata 2 stelle su 5

Disappointing post sales service

Very impressed with Beck Evans. Smooth sales process, very efficient up until the vehicle was handed over to us. Due to COVID-19 restrictions, we hadn't inspected the vehicle completely and noticed a minor chip on the windscreen, that wasn't disclosed to us. This wasn't a deal breaker in any shape or form, we got it fixed within couple of days. What was disappointing was the fact the our texts and emails were completely ignored by Chris Yaxley after the car left the forecourt.
A simple email or call would have been sufficient. All we wanted was some advice. Very disappointing!!

14 agosto 2020
Non scritta su invito
Valutata 1 stelle su 5

A truly awful experience from start to finish…!

A truly awful experience from start to finish.....

I should have read the warning signs when I had to call (and speak to a real person) three times, leaving a message each time as well as sending an email, before someone called me back about a vehicle that I was interested in.

I then arranged a time to come and look at the car and when I got there waited for 45 minutes for the car to be brought to the site. I was then informed that I couldn't test drive the car 'because of COVID'. I left having agreed that the salesman would later that day send me a valuation for my car as I was considering part exchange, that was almost two weeks ago and surprise, surprise....I haven't yet received it. Since this very disappointing experience almost two weeks ago my wife and I have both test driven and bought new cars. If you're thinking of visiting this business, don't.

14 agosto 2020
Non scritta su invito
Logo di Beck Evans

Risposta di Beck Evans

Hi Paul, I'm very sorry to read that you have had a bad experience with us. Clearly we've dropped the ball here in terms of the phone system and poor communication. Due to our competitive prices and the incredibly buoyant market we are inundated at the moment. Unfortunately that means that we are occasionally missing calls. We have plans in place to manage the situation so things will improve with time.
I'd like to thank you for your constructive feedback and once again apologise for your experience.
If i can help redeem Beck Evans then please do let me know, my email is neil.relph@beckevans.co.uk
Kind regards

Neil Relph
Sales Manager

Valutata 1 stelle su 5

Want to charge you for everything.

Disappointing contact and come across as very expensive. Was interested in a car and looked good. Went to their website to see that they charge an extortionate admin fee and then want to charge you if you get finance elsewhere! This is where the name Stealers comes from. Wouldn’t touch them.

13 luglio 2020
Non scritta su invito
Logo di Beck Evans

Risposta di Beck Evans

Firstly thanks for your feedback. I'm sorry that you felt that our administration charge for using a third part finance company is ' extortionate'. We charge £250 for the additional administration involved. We have to supply third party finance companies lots of information which is very time consuming. Our finance offers are amongst the most competitive available, using our finance avoids the additional costs and will often save substantial amounts of money. Our cars are also amongst the best value on the market, as you'll see from the autotrader price markers. In response to your comments about contact times, we're inundated with enquiries due to our reasonable prices. I'm sorry that we took some time in coming back to you. I'd be happy to discuss in more detail if you'd like to. Please feel free to email me directly - neil.relph@beckevans.co.uk. I wish you good luck for the future. Best wishes, Neil.

Valutata 1 stelle su 5

Absolutely dreadful !!!

Absolutely dreadful! After we had driven 2 hours to view a car agreed on it put everything in place the car was supposedly sold over night !!! No one even contacted us absolutely disgusting!!! Sean vile customer service!! Don’t touch these Typical deceitful car dealers !!!!

22 giugno 2020
Non scritta su invito
Valutata 1 stelle su 5

Absolutely shocking customer service

Absolutely shocking customer service
After making enquires about a car on a Saturday morning and completing a credit application (which was excepted) I was kept waiting for 2 days apparently for there underwriter to confirm a part exchange valuation.
Only to be told after txts and phone calls the car WAS ALREADY SOLD
Shocking I will never use this company again
BEWARE!!!

1 giugno 2020
Non scritta su invito
Logo di Beck Evans

Risposta di Beck Evans

Dear Mr Smith, I can only apologise that you feel the level of service was not up to standard. As you can see from our thousands of reviews it's most unlike us. Unfortunately we've been working remotely until today and as such part exchange values have been a little slower at times. We tried to maximise the value in your PX but unfortunately we were unable to. I wish you luck in finding a suitable car and once again I'm sorry that we did not get back to you sooner. Kind regards, Neil

Valutata 5 stelle su 5

EXCELLENT PERSONAL SERVICE

I recently purchased a Mini Cooper from Beck Evans and Neil from the sales team was outstanding. These days it is nice to deal with a salesperson that offers such a high level of personal service. It made buying the car so straightforward. On receiving the car it was perfect and I have no hesitation in recommending Beck Evans. Thank you.

19 marzo 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service from the whole team at Beck Evans from start to finish, including finance arrangements, car preparation and after-sales follow up.

18 febbraio 2020
Non scritta su invito
Valutata 2 stelle su 5

There was no inspection on the car

There was no inspection on the car. Yesterday I had the car serviced at a Mitsubishi dealer and was advised of front discs and pads will very soon need replacing also fan belts as they are slipping,I am having work done next Thursday. This will cost me £1300.
Colin Smith.

12 febbraio 2020
Non scritta su invito
Logo di Beck Evans

Risposta di Beck Evans

Dear Mr Smith, I'm very sorry to hear that a Mitsubishi dealer has informed you of some work needed to your car. I have checked our records and the vehicle was serviced and inspected prior to sale. Do you have a report that you could forward from the Mitsubishi dealer so that i can investigate with our service team. Thanks, Neil ( sales@beckevans.co.uk)

Valutata 4 stelle su 5

Great service and a friendly attitude!

A pleasure to buy my Mercedes CLS from Beck Evans! This was made easy as i had to export the car in France; and the sales team prepared all the paperwork promptly and showed a friendly, family kind of approach down to earth!! even a little question about one of the front tyres was dealt with great professionalism and straight away.

11 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

Very knowledgeable salesman and very…

Very knowledgeable salesman and very helpful, dealt with all issues professionally and quickly, even arranging a visit to my local Porsche dealer to correct wheel alignment at Beck Evans expense.Would recommend them to anyone.

11 febbraio 2020
Non scritta su invito

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