Ayvens in the UK Recensioni 209

Slow to reply, gave wrong information, misunderstood simple request. It's like they don't want the extra business that I'm trying to put their way - crazy!

Finally did get an update through and the calculations were completely wrong, pointed this out and have still heard nothing more... The saga continues

Quick and efficient response by telephone, followed up by timely email confirmations from the call handler. Really happy with the service, thank you!

We have a case in progress with Ayvens France.
They have had to reimburse a sum of almost €5,000 for weeks.
But there is always a computer problem, and the transfer is never made.
The customer service on the phone cannot help us. No manager is helpful, they just say that we have to wait.
It is not professional, it is shameful.
everywhere, I will tell this story, because I know that there are many customers who are in the same situation.
I am trying to be contacted by a real manager in this company.

news:
I had to speak to Mr. Ayvens France's director, so that the relevant services finally do the work and refund. We are waiting to check the refund on the account.
This does not change my opinion, because the time for the appraisal after returning the car was too long (2 months) and the refund too (6 weeks) and we had to call the sales departments almost every day, a big waste of time.

Affy very helpful and efficient. Repeated my details and was able to book my 1st choice collection time. Email confirmation came through quickly.

Very friendly service and all my questions were answered. Affy was absolutely amazing!

Affey was really helpful answered all my question to his best knowledge.

I have been dealing with Jason Chaplin,

It is easy for me to contact him, and he responds quickly and professionally to all my queries. Our interaction has been easy and very transparent.

The communication between receiving vans has improved over the past few years, to start this communication was poor, but is now very good.

Any questions that are outside the ‘normal’ lease are answered very quickly, or answers are returned to me within a very appropriate time frame.

I have been very pleased with the service that you have given me and am a very happy customer.

Resolved queries quickly and provided great service

Affy quickly understood what I need relating to the service history of my car and resolved the query at the first attempt.

Ordering a car through the work Leaseplan with Barclays, it can be quite tricky to navigate especially with how it was connected to the rewards system.

Upon ordering, a glitch had happened within Myrewards and Ayven advised me to speak to Myrewards to resolve, however after raising this with Myrewards there were not able to fix the issue in the backend and i then rang through to Ayven again where i Spoke to Sara Byrne, i explained to Sara i was advised to reach out to Ayven to get the order cancelled and start again however Sara was familiar with the issue and reassured me that this could be rectified quickly and effectively on the phone there and then, given the time sensitivity i was a little nervous to proceed but Trusted Sara and it was the best choice as Sarah was very polite, understanding, fixed the issue for me quickly and although i had no issues with Previous communications with Ayven this was one of those moments where i felt valued, in competent hands and received an above and beyond moment which in customer service seems rare these days. Big thanks to Sara for resolving this issue for me

They tell me I need to drop my car off at Halfords MOT garage in neighbouring town for 8am only for them to ask why I’ve come so early when it’s not even scheduled until 2pm. Complete waste of a day. Halfords actually advised I should always ring them to confirm time but this has never been communicated to me by lease company. Not like it’s convenient to just go home & return later.

Excellent communication keeping informed of all points

Hi just to say thank you for the excellent help given today. Every question I had was answered and clarified.
Thanks to Mohammed Aftab. Regards Stephen

My Account had some issues during the changeover from my old vehicle to my new vehicle where there was a contract extension required due to supply chain issues. It led to some very scary invoices landing in my inbox where clear Finance Dept errors had been made. As always though Jas Bhogal was on hand in her effective and professional capacity as my Account Manager. It is always such a pleasure to deal with her and I genuinely look forward to Lease-Renewal time. I hope that you're paying her adequately??!!

Megan Reeves, thanks for been Fast efficient and very understanding on this case.

Excellent service from start to finish today from Mo Mahmood.
Really appreciate your help with everything.
Friendly, efficient and professional
Thank you,
Kirsty

Hi Jason,

I wanted to take a moment to personally thank you for the outstanding service you have provided as our account manager. Over the four years I’ve worked with LeasePlan, you’ve truly been the best Key Account Manager we’ve had. Your ability to consistently respond promptly, your proactive approach, and your commitment to getting things done has been exceptional.

What I particularly appreciate is the way you go above and beyond to make sure our needs are met, often pre-empting issues and resolving them before they become a problem. Your attention to detail and dedication have made me feel like a valued and important customer. This level of service has had a significant impact on our business relationship with LeasePlan/Ayvens.

Your hard work does not go unnoticed, and I want you to know how much it is appreciated. I have every confidence in your ability to continue delivering at this high standard, and I look forward to our ongoing collaboration.

Thanks again for everything you do! You are truly a SUPER STAR !!!!

Best regards,
Leon

Always a great service from Mo Mahmood. Quick responses and very helpful!

Najma was really helpful on the phone and then followed up on email to make sure the dealer contacted me. Perfect thanks!

Quick response, Affy was really helpful, thank you!