Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Auction Export is a best place to make purchases of any kind of vehicle either clean or salvage cars. Friendly interface with clear pictures of any vehicle that you choose. Their customer support agen... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Zoals al eerder aangegeven, zelfzuchtig en oplichters. I am very disappointed in auction export, so I am glad that I did not buy the car from them. Now I still have to get the $600~ back. Amine sends... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Auction Export is one of the best auction websites I have come across. Details given on vehicle is what you see when vehicle arrives at destination port. Duration of delivery is on point but if anythi... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Their terms and conditions is designed to help then stay safe from police, auctionexport.com is a scam, they have time to reply reviews here but too busy to solve problems on their platform. If you... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Veicoli e trasporti

Scritti dall'azienda

Export, Import & car shipping from USA. New Car exporter, sales & used auto auction - Insurance, Salvage & Clean Car Auction.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

140 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Broad daylight Scam

Broad daylight Scam, what's late payment fee? If one decides to cancel order, why would he pay fee for delay and fee for cancellations. Auctionexport.com is a scam, avoid them, they help ypu to make mistakes and then take all your money

15 settembre 2024
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello sir, As we have explained to you multiple times, the the system is adding late fees daily in case you change your mind again and decide to pay for the car and proceed with the transaction. On a day 5-7 the transaction is being fully cancelled and only the cancellation fee is being charged. Please contact me directly at sales@auctionexport.com so I can assist you further

Valutata 1 stelle su 5

Stay Away from this company

Their terms and conditions is designed to help then stay safe from police, auctionexport.com is a scam, they have time to reply reviews here but too busy to solve problems on their platform.
If you have account with them, just pray you don't fall Victim of unnecessary fees or when you request for refund.
Tell me why i will pay fee to deposit and if I'm no longer interested in buying and want to get my money back i will still pay additional fee. Please stay away from this scam

13 settembre 2024
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello and thank you for your review. Please provide your full name or dealer number so I can properly describe your situation. Like in any other transactions, the payment solution is collecting a fee. Every time you initiate a transaction through the bank, you are being charges, same with credit cards. The fee is not coming from us, but from the payment solution. As a part of the registration process you have fully read our Terms and Conditions are were fully aware on all conditions. Auction Export has been proudly serving client from all over the world for over 17 years now and have thousands of happy customers.

Valutata 4 stelle su 5

My mistake - it was a day off

I was just contacted by the team and it turned out that the company was off on weekend and Monday was off.

1 settembre 2024
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Thank you very much for leaving a review. Your refund has been processed. Hello sir, You have placed a deposit on Sunday September 1, 2024. The office was closed and no payments are being applied. Monday was a long weekend and we had a banner on our website to inform you of such. Your funds have been applied first this in the morning o Tuesday as soon as the office opened. Our hours of operations are available on our website as well. If you still have any questions, feel free to contact us at sales@auctionexport.com

Valutata 5 stelle su 5

Dodge durango

I recently received a car purchased through Auctionexport, I am delighted. This is not the first time I work with the company and I am completely satisfied with the cooperation. I would like to express my special thanks to David Green, he always responds quickly to letters and after the first bid on the website calculates the exact cost of the delivery of the car, it really helps to navigate the budget of the car. I recommend Auctionexport to everyone, it is a team of professionals

1 febbraio 2024
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Dear Сергій, We are happy to do business with you and we highly appreciate your review! AuctionExport is always at your service to satisfy all your export needs. We will be expecting to hear from you again!

Valutata 5 stelle su 5

Fatima continues your good job.

Hello everyone , Fatima will give me the chance and privilege to say thank to auction export, I purchased a vehicle from auction export on 19th of April RX 350 2019, I had dollars issue and I was unable to use my credit card, I message Fatima she just appear to me like an angel, she said I should calm down when I was frustrated bcos of dollars issue, she left her department followed me up till I was totally succeeded, she did shipping job , she did collections job , oh my God I don’t know how to thank you enough Fatima that will express how much I appreciate your generosity.

19 aprile 2024
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello and thank you very much for such a review! We appreciate your business and will be of help anytime you need us! We've been proudly serving customers from all over the world for more than 16 years.

Valutata 1 stelle su 5

Éviter surtout cette société d arnaques

Éviter surtout cette société d arnaques
J ai eu à acheter par l intermédiaire d un ami qui a un compte auctiontion export
Malheureusement on a acheté la voiture par "BUY NOW d une valeur de 10500$ et par magie le véhicule nous revient à presque 17000$après les frais
Écoutez bien puisque on a eu quelques jours de retard il nous ont fait payer les pénalités( ce qui est normal jusque la)
Par la suite ils nous informe après avoir reçu l argent que la voiture était vendue sur un autre site vous vous rendez compte?
Ensuite pour nous rembourser notre argent (le restant) à notre grande surprise auction nous fait encore subire 3,8%de charges pour nous rembourser le reliquat :qu'elle malhonnêtes !
De 17000$je me retrouve avec 13500 dollar qu ils ne m ont jusqu'à présent pas remboursé cela fait 3 semaines qu'ils ont notre aargent je pense prendre un avocat pour récupérer mon argent
Jamais plus jamais auction export
Vous faite HONTE A LA VENTE EN LIGNE

11 aprile 2024
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello and thank you for your review. As you are NOT our client, I am not sure what exact car are you referring to. Please let me provide you with the general information according to your statement. Each client is being assigned with the sales agent who is more than happy to provide the full price BEFORE the purchase. The invoice includes the price of the vehicle, auction buyer fee, Auction Export fee, documentation fee, ground transportation, and ocean transportation fee. All this is available on our website. It is also IMPORTANT to pay on time. And there is a penalty if you do not pay on time. Depending on the amount of days you were late, the selling auction will cancel the vehicle and charge the cancellation fee. All this information is available in our Terms&Conditions. Each and every client of Auction Export has to read and agree to out Terms&Conditions in order to register. Also 3.8% is a transaction fee that is being charged by the credit card merchant. All this information is available in our Terms and Conditions. I am very sorry that your friend never explained to you any of this.

Valutata 1 stelle su 5

im very diasppointed

im very diasppointed, im waiting for months for the refund of my deposits, emails are being ignored, i want my money back!!!

23 ottobre 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello, I apologize for the delay, please provide me with your dealer# or the email address, so I can investigate your request.

Valutata 5 stelle su 5

Purchased car.

This was my first time using this company. My brother recommended them to me. We just bough a car to Poland and very happy with the purchase.

6 novembre 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Dear Katrin, thank you for taking your time and leaving such a comment! We hope you will be satisfied with your future purchases with AuctionExport.

Valutata 1 stelle su 5

Selfish, Greedy and Ruthless Company

If there is a negative star, I will not hesitate to give one. I was told about this company by my brother who has never done business with them before which later I found out after it was too late. I bought a 2008 Toyota Camry (hybrid) car from auction-expo for $1175.00, Before I bought this car, I tried to make sure that this car qualifies for roro that is, run and drive and the driver door must be intact by reading their terms and conditions. I also tried to contact their customer service which someone will pick up and refusing to help and give his name and send my call to an agent who would not pick up the phone and she later respond to my voicemail after like 24 hours at least through an email never bother to call. Later, someone contacted to tell me that the car does not qualify for roro because it is a hybrid which they never mentioned in their terms and conditions. After they added all other hiidding fees and the total came up to $5058.00 what a huge amount for such a car and the worst part is that auction export went and reported this amount aginst the $1175.00 that I paid for the car to the Nigerian custom as was told by their assigned clearing and forwarding agent yeah right, as if he does not already know that that is what auction export normally do and I was billed an additional $3200.00 making a total of $8258.00 while a similar car in Nigeria is sold for between $3000.00 and $4000.00 that is, if you are even lucky enough to sell it for $4000.00. Now, I am stuck with the car while not able to sell it. Very selfish, greedy and ruthless company, they will prosper while they make you face big loss and cry. I Will never do business with this company again and never recommend. Stay away!

Oh I forgot, they will even try to steal your money while you ask for refund and it also took almost 90 days to receive the car and they do not never offer RORO service. They only use it to lure customer to think that they would they would pay less and receive
their vehicle on time. Thank you

20 aprile 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello and Thank you for your review. In order for me to investigate further, please provide me with the email address or any names that were involved in not assisting you properly. Regarding the method of shipping your car, this is a new rule that came from a shipping line and not us, therefore, you were provided with this information as soon as it was available. Regarding your complain of us reporting the real amount to the customs is not very clear to me. We are a Canadian company and follow Canadian Laws, so everything was done correctly from our side. We always recommend to work with our sales agents, it is free of charge. Our sales agent is able to provide you with the Total before you purchase a car, so there will be no surprises for you. Please send me more information to sales@auctionexport.com and I will do my best to assist you.

Valutata 1 stelle su 5

Extremely Disappointing service

I feel compelled to share my extremely disappointing experience with my Experience with prestige shipping Inc of 501 New County Road, Unit A, Secaucus, NJ USA 07094. In order to help others avoid falling victim to their subpar services.

My recent encounter with this company was nothing short of a nightmare from start to finish.

From the moment I engaged their services through a third party AuctionExport - which has not been helpful as well, I encountered a series of issues that showcased a complete lack of professionalism and customer care. Communication was abysmal - I had to constantly follow up for updates on my shipment, and even then, their responses were vague and unhelpful.

The real trouble began when my shipment was finally in their hands.

It was clear that they had no regard for the condition of the items I entrusted to them. Upon receiving my package, I was horrified to find that the car was damaged due to careless handling and inadequate due care. It was evident that proper care was not taken to ensure the safety of my car.

To add insult to injury, their customer service proved to be unresponsive and unapologetic when I reached out to report that am yet to receive the bill of lading. Instead of taking responsibility and working towards a solution, they seemed disinterested and dismissive of my concerns. Which made me paid for a 7 days demurrage costs in Lagos which is avoidable if they had given me the bill of lading on time before ship arrives destination in lagos - Nigeria.

This felt like a deliberate attempt to take advantage of customers' trust and lack of information.

In conclusion, my experience with prestige shipping inc was a complete nightmare that I wouldn't wish upon anyone. Their lack of professionalism, care for customers' belongings, and transparency in service delivery were truly disheartening. I strongly advise anyone considering their services to look elsewhere for a shipper that values their customers and their possessions.

Please note that this review is based on my personal experience, and others' experiences may vary.

7 luglio 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello. You have not reported any vehicle damage to us. Please advise the details so we can look into the matter. Thank you!

It is true that the shipping line delayed the documents however they did offer to compensate you for a part of the demurrage. We are still following up with them regarding a full $60 refund. As soon as we have an update, we will let you know. We thank you for your trust and appreciate your patience.

Valutata 1 stelle su 5

I purchased a 2012 Toyota Camry for…

I purchased a 2012 Toyota Camry for $4500, the maximum bid, using phone bidding. However, I was faced with unexpectedly expensive hidden charges from Auction Export. These charges included a buyer's/auction fee of $1453 and an exorbitant inland fee of $1000 which the agent on the phone did not disclose to me. These fees were only disclosed to me after I had won the bid, resulting in a significantly higher landing cost. As a result, it has become challenging for me to sell the car at the current market price for the same model in Nigeria. I feel that Auction Export took advantage of me, and this experience has left me with serious doubts about participating in any future auctions with them. It was an unfortunate and disappointing waste of time and money.

10 maggio 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Dear Ime, Thank you so much for taking the time to provide feedback. I'm sorry to hear that you have faced some inconveniences.

Let me explain to you that all we charge from our side is a fee for brokering service that is $195/$295. And $80 documentation fee for the postage service. Additional fees were applied by the auction (selling source) and unfortunately we are unable to regulate auction charges. Estimated amounts are ALWAYS displayed on the car's page, they are not hidden.

As for the Inland Transportation cost of $1000, our agents always choose the cheapest methods of delivery. Inland shipping cost was based on vehicle's pick up location, dimensions, and traffic on the route. Estimated shipping cost can be ALWAYS checked on the car' page, Shipping calculator. We are constantly advising our clients to check all the charges BEFORE making purchase. Please feel free to contact our Shipping Department via shipping@auctionexport.com if you have any questions about the shipping process of your car.

Undoubtedly, we were glad to do business with you and hope the 2012 Toyota Camry you purchased will serve you well for many years or help you gain a good profit.

Valutata 1 stelle su 5

I do not recommend anyone to buy here.

I do not recommend anyone to buy here.
a bunch of hustlers.
they give you the possibility of making a purchase without the commercial agents without warning that the transport of the vehicle is obligatory by containers and after when you ask for the transport by roro they say that it is no longer possible.
however the calculator tells you that it is possible to do it with an amount of $2100 in roro.
but per container 4500$
and at the same time he takes your deposit of $1000 and refuses any dialogue.
they are dishonest and scammers I advise against all transactions with them.
beware beware scam

25 maggio 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

We are sorry you feel unhappy although you just bought a car yesterday and it has not been shipped yet. The vehicle you bought is damaged, the rear has been hit and the front of the hood is dented in. Grimaldi does not accept cars with such damage by RORO. In our calculator we clearly state that you can check with us before making a purchase to get an exact shipping quote. You did not check with us prior to your purchase to confirm. In addition the calculator clearly advises our clients that all prices are estimates. A full email with available options has been sent to you. The deposit of $1000 has been applied to your purchase. Auction Export have been proudly servicing clients Worldwide for over 16 years.

Valutata 5 stelle su 5

My friend recommended the site to me

My friend recommended the site to me. He had already bought a car with this company, but it was a long time ago. There were no particular problems, except for the fact that the website quoted one price for delivery to France, but the price turned out to be much higher. It was a surprise for me, but they explained to me that the calculator does not give the exact amount of delivery. Be careful with prices and check everything in advance.

2 maggio 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello Мария! Thank you for taking the time to leave a feedback. We hope to deal with you again.

Valutata 1 stelle su 5

If there is anything like zero star.

If there is anything like zero star.

Auction export, run from it. I paid $200 extra in charges and the blame is passed to world pay, how do you receive money as a business and transfer all the charges to the customer?

It is a very greedy company and they hid under the famous terms and condition which is totally flawed.

Shipping charges are claimed as estimate then the real quote comes as twice the price or 50% more than estimate.

I would never transact with Auction export ever again, I will make sure to take my business elsewhere.

I didnt wait for the auction, I choose the buy now to avoid all the stories I read but I have learnt either way you never win with Auction export.

14 aprile 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello and thank you for your review. We are very sorry about your unfortunate experience. Be advised that clients are informed about all the charges prior to the purchase. Once you’re interested in buying a specific car, you should check all the charges with your sales agent and only after that to proceed with the purchase.

During the registration process on the website you’ve acknowledged and agreed with our Terms and Conditions. To be fully aware and more informed of the rules of purchasing a car and using the website, please let me advise you to check all the statements once again here: https://www.auctionexport.com/en/Home/Terms_And_Conditions

We’re unable to control or influence shipping charges, receiving them from the shipping lines we work with. Shipping Calculator is solely to inform you about the estimated charges. Please feel free to contact our Shipping Department via shipping@auctionexport.com to check the shipping charges prior to purchasing.

The AuctionExport team always works on improving our services and we'll try to do all our best to make your buying experience more satisfactory for your next purchase. We do hope to partner up with you in the future.

Valutata 1 stelle su 5

I bid for a car and won it at $6000.

I bid for a car and won it at $6000.
The shipping calculator states that it will cost $2000 to ship the car to cote d'ivoire.
I know received an invoice stating that I should pay $2900.
I call the customer service and they've told me that I have been correctly invoiced.
They took my deposit.
I'm highly disappointed with the service.

6 marzo 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello and thank you for your review. Please note that in order to get an exact shipping price you need to contact shipping@auctionexport.com. This information is clearly indicated under the shipping calculator. Unfortunately, there are many factors that influence the price if the ground transportation as well as ocean. For your convenience, we have indicated contact information under every car listing on our website. Please email us to shipping@auctionexport.com to see if there is anything that can be done.

Valutata 4 stelle su 5

A business you can trust

Great customer support. No undue delays in shipment. Information is provided during every stage of the shipping process. Vehicles are delivered exactly as it is. Been buying cars from Auction Export for over 7 yrs and I have no regrets

10 settembre 2022
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello Simon and thank you for your feedback. We appreciate your loyalty and we are always happy to assist you with your next purchase.

Valutata 5 stelle su 5

Delightful experience

I've been working in the automotive industry for some time now. Importing cars with Auctionexport since 2019 (and since the first touch was such a remarkable experience) it has been a delightful experience, my sales representative (Lisa) has been relentless in finding cars that meet all my needs, and the rest the team also does the work related to the legalization and export of the vehicle to the ports of countries that do not have an embargo from the USA, they charge an extra fee outside the value of the car for these services, but it ends up compensating, I save and it is not necessary to travel and take care of shipments, I solve everything at the distance of a click! in general I recommend AuctionExport to anyone who resells or is looking for the car of their dreams (PS we can even negotiate prices)

27 febbraio 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello Dário! Thank you for the kind and detailed feedback. We hope to work with you again the soonest and satisfy all your export needs.

Valutata 5 stelle su 5

I am reselling cars for more than 5…

I am reselling cars for more than 5 years and already 2 years am working with AuctionExport. This simplifies the process for me, I have one assigned sales agent for these 2 years, so I always work with the same person, who knows me and my needs. I usually buy old classic models, which I can not find here in Europe. As of now, don't remember anything bad about this service, cars are sent in time (I receive them after around 6 weeks) at the same condition, as on the photos. I hope everything will go like this further.

21 febbraio 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello and thank you very much for your review. We appreciate your business and are always happy to assist you with your next purchase.

Valutata 5 stelle su 5

Very happy with purchase

Very happy with purchase! Fast delivery too.
Highly recommend. Would buy again.
Thanx.

16 febbraio 2023
Non scritta su invito
Logo di Auction Export

Risposta di Auction Export

Hello and thank you for your review. We appropriate your business and always happy to assist you with your next purchase.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più