amazon.sa Recensioni 

I am an Amazon Prime Member.
I ordered a couple of items which, according to the amazon.sa email notification, will be received on Nov. 25 - it was not delivered. There was not even a heads-up whatsoever that it wont be delivered.

Next day I received a message from the delivery guy asking for my pinned location. Replied accordingly and told him that I need it to be delivered after 6:00 PM because I was still at the office. He rudely replied and said: "That's your problem".

Called customer service and reported this incident. They said they will raise a complain and assured me my items will be delivered after 6 PM but it did not.

Day after that, I called again, they promised the same thing but nothing happened.

Today November 29, I received a message that my order was cancelled without my consent.

Is this what I get for being an Amazon Prime Member?

I have been using Amazon for past 5 years. and not single time it disappointed me. hassle free returns and refunds, on time deliveries

Amazon.sa used to be very reliable until a few weeks ago, when they suddenly raised their minimum free shipping amount to 150SR. Now you are paying for poor service at a higher threshold. Orders containing the wrong items are delivered to the wrong building. Tracking information gets stuck in the system. It takes ages to talk to a manager-some thing that I never even had to do before. I might go back to just buying what I need at the store…

WORST SHIPPING + LIER SHIPPING PEOPLE BAD PROGRAM AND IM NEVER BUYING FROM HERE AGAIN ITS THE WORST PROGRAM TO EVER BUY FROM EVERY THING ON THIS PROGRAM IS SOO BAD AND NOT HELPFUL AT ALL

I've been using Amazon. sa for a few years now and my experience with them buying different items and dealing with customer service staff was satisfactory until recently when I started purchasing sunglasses ever since I had a cataract operation a few months ago.

The items I've received either didn't match the listed specifications on their page or came in beaten-up boxes that had been opened, making them appear to be returned or used goods.

Regarding my most recent interactions with their customer service representatives, I would say that they are all still friendly and helpful, however not all of them were knowledgeable on the items. If they are unfamiliar with a certain product, just be honest and say they don't know or are not sure. I would accept that more than telling me wrong information and a few I talked to even went as far as making a 100% guarantee, only for me to find out they were wrong. Sometimes I wonder if they did this just to make a sale or if they just wanted to create a good impression so that I would give them high ratings at the end of the conversation. And yeah, how they would always tell you they will raise a complaint about this to the team, they will make sure this will not happen anymore, or they will take note of your complaints and submit to the team so it is not repeated, all these robotic-like template replies that would eventually all amount to nothing. I would suggest to other buyers not to rate them immediately, not until you've proven that they were telling you the correct information, or try to find the stuff somewhere else.

Amazon. sa should also have more detailed descriptions of products on sale if they're NEW, USED, PRE-OWNED, etc., apart from the usual information necessary like dimensions, which country of manufacturing (one thing that a lot of buyers would like to know about) maybe sample pictures of fit so that buyers would have a clearer idea of the quality of what they are buying.

The return and refund policy is very satisfactory but even though this works well for me, being let down on not having the items I want can still be frustrating. Not to mention the time and effort I have to spend going to the carrier company office to pick up or return an item.

My amazon account was temporarily locked from 10th of august and many of times i called and chat with costumer service but still now they are making excuse and answering like they forwarded the information and wait for 24 hours whenever i will talk with amazon they answer in same way each and every day and unable to solve the problem. Very much irritating and frustating because of using amazon and calling costumer service centre

Placed an order with Amazon on the. 23rd June which was to be delivered on 14 July, the date came & passsed. Still no delivery, the tracking number is non-existent on Aramex. I will never order from Amazon ever again 🚮

Love that the options are very wide, with things that can be imported from US even. It specially saves the hassle of searching uncommon stuff in physical stores

The return policy is awesome, as i got a defective toy, and they took it back from my door next day, and refunded immediately, no questions asked

Also, the promotions and deals off and on really do offer great bargains.

Amazon sent me a survey on my Facebook, advertising that should I complete the survey I could win an apple iphone. Survey completed next choose a wrapped box 3 chances. On my second chance out popped an IPhone with congratulations. Then continue to give your address and pay shipping fee Bam fake address.
This is a clever way of gaining private data from Amazon not sure if legal.

Bad service at its best. rude drivers. incomplete orders. orders cancelled without explanation. order delivery date are far from accurate. and to sweeten the deal customer service takes it to a new level by screaming, talking over you and trying to dictate the one sided conversation. all they will do is tell you how you don't understand the amazon system. they don't even care that their practices are against local regulations.

terrible service, deceivers, the courier calls and every day promises to deliver nothing, I call the office, they also promise to deliver every day and do not deliver anything, a month has passed, nothing has been delivered

Affordable items. I like to buy things from them. Competitive pricing and good quality! Amazon prime offers are the best. But the only problem is if they shipped your items through aramex. Either the box will be smashed or the glass will be in smithereens.

The website was easy to use. The delivery was fast and no hassle. However, I must say that some products received may not always look similar to the items featured in the advertised site. There is a need for better quality control from Amazon.sa. Some sellers are not properly declaring the actual details of the products being sold. It is unacceptable.

الموقع جيد بشكل عام يتميز في أوقات العروض

لكن في غيرها تجد أرخص منه غالبًا

خدمة العملاء مستوها قل بمقارنة بأول ما فتحوا الموقع
لكن إحقاقًا للحق لايزالون فوق المتوسط من حيث التجاوب والتعويضات

ومن الملاحظات سياسة الضمان في الموقع غريبه جداً (غير واضحه) هل تخضع للنظام وزارة التجارة أم لهم نظام مستقل؟

Guys beware that Amazon SA guys don't know how to get their orders tracked and expedite the stuck deliveries (especially for items shipped from other countries). They just wait and keep watching for the dealers to ship the items to them at the cost of customer's time, money and patience.

For a laptop order on Amazon.sa website, I had opted and paid for global priority delivery which is 2-4 business days as I had some very important work to be done using the laptop. Order was placed on 22nd Jan 2022, expected to reach in 2-4 business days as per global priority delivery. The delivery dates kept changing from 27th Jan to 1st Feb, 10th Feb and then to 13th Feb. I kept chasing the customer support over chat n no. of times but after listening to whole story, they won't have any answer except for apologies and their support connection keeps dropping when they see customer is irate and new executive will connect and you have to repeat whole story (although they can check previous chat). My order hasn't reached me yet as of 03rd Feb 2022 and I had experienced terrible loss of my work for which I had ordered the laptop. The Amazon SA guys still are chill and I dont see any action from their side. Its the customer who has to chase them everyday. My money has also gone for laptop order, as they said, if I cancel the order now, then only after laptop has reached me and I refuse to take it, they will initiate return back process with the dealer which would take sweet month's time and then only the refund process will get initiated. So, at this stage I am not able to cancel the order too and just get annoyed and wait for the order to get delivered as my money will be stuck if I cancel the order now (I am saying this as I am still waiting for refund of my other order). After this terrible experience with Amazon SA, I won't be ordering any more items with them.

Amazon SA - please don't display items that you cannot deliver as per the information that you post in your site and later cause problem to customers. Dont push the customers to deal/contact the shipping company as I have placed order with you and not the shipment company. Its your responsibility to get the items cleared with govt/shipment company and deliver to customer.

With this daily chasing and poor service, I got so much stressed that I dont want any item from Amazon now. I cannot take my money back and buy new item as Amazon informed me that only after the order returns US, they will initiate refund. My money is stuck with Amazon until then as the guys are not cancelling the order now. For my other order of a mouse also, they haven't refunded me yet though I kept chasing their support many time. Its a loss of my money, time n energy to have shopped on Amazon. Pissed off!

**I want to give a zero/minus rating, since I can't post review without a rating, I am forcefully selecting rating.

Fraud & Very Bad Website in the Saudi Arabia (Amazon.sa)
We are a very disappointed to deal with Amazon.sa Website, and we highly recommended to be careful before buy or make any deal with them, and they will send you on your email address discount coupons which doesn’t works, and when contact them by phone you will find a very bad and horrible representatives and they will makes your order much complicated, and you will get nothing. In the end, do not wasted your money and time with them and get nothing!

تم شراء لعبة الصبار من موقع امازون ولها الان اكثر من عدة اشهر لم تصل وعندما طلبت اعادة المبلغ قالو بعد اسبوعين
اخر مرة اطلب منهم

They didn't bring my money back from 2 months >> I complain them many times but no benefit
It's worst company for serving them customers