amazon.sa Recensioni 

Every time I have ordered from Amazon I have been 100% satisfied with the delivery and the item and Amazon's rates are very reasonable rates and great deals.

I've purchased three different items on different occasions with Amazon.SA(amazon.co.za). I order in the afternoon and the products arrive before 10 the following morning. They have used the courier guy for delivery whom are very professional and notify you by email and text if the fact that the parcel is out for delivery. I called amazon last week. They all you to fill in a call back on their site. I had barely finished typing when my phone rang. Efficient feedback regarding the product was given. So far all three products came with a free delivery option. I am happy with their service and the products. I would highly recommend them.

If I could give them a zero star I would. They did not include an AirTag loop worth about $10 in an order. Rather than simply refunding the money, they had to do an investigation and call them back. They claim that they could not call me back with the results. After their 72 hour investigation and waiting 20 minutes on the phone a rude associate tells me I will have to sign an affidavit that I did not receive an item. i.e. they don't take my word for it!!! I spent 000's of dollars with them. As far as I am concerned they are a bunch of thieves and do not deserve to be successful. They have stolen my money for the item and effectively are accusing me of trying to deceive them.

Unfortunately, very bad experience.

I bought a product on the site written DEODORANT, when I recieved it, I opened the package to be surprised that it is an ANTI PERSPIRANT as written on the item.

I requested the return of the good three times or more each time the process is cancelled.

I called the customer service who assured that return is accepted just expect a the seller call in 2 working days. after 5 days I called them they told the same. then 10 days later I called Customer Service 20 Nov: they assured to remit my money back this Friday 22 NOV. Yet I haven't gotten the money.

What is wrong with Amazon. This is very strange.

Unacceptable service by Amazon. I bought 4 items including a TV based on the 11.11 sale, 20% discount (all items), & free tv installation combination offer. Unfortunately they only honored the 11.11 sale claiming there was a cap on the 20% and ignoring the installation. Why advertise these discounts and services and apply hidden terms that negate the sale? I have been a customer for 25 years and find this unprofessional and unacceptable. When I called Amazon, both managers Mahmoud and Shorouq made no effort to address my issues. Such a shame.

I am super impressed with Amazon SA's prices, service and turnaround time. I have used them a number of times now and they've been excellent every time.

Prices are generally better than Takealot and they seem to have much more stock readily available. Delivery is free at the moment, which I realize is promotional, but also handy. They have a wonderful variety as well.

I imported books from the US twice and both times the books came in record time and perfect condition.

The one thing I would like to see change is that SA has limited access to international Amazon products. I think everyone was quite excited expecting access to global products, but this has not been the case. It would be great if we could source international Amazon products through Amazon SA, even at an increased lead time.

Overall, very happy.

I would like to share my recent experience with Amazon that has left me deeply frustrated and disappointed.

On September 27, 2024, I placed an order for the Philips coffee machine, model 5400, through Amazon Saudi Arabia and will be shipped from Amazon Germany internationally as stated on the amazon Saudi. The product was listed with an expected delivery date between October 8 and October 11. However, just three days after placing my order, I received an email stating that the delivery date was unknown, and I would receive further updates. Eventually, the expected delivery was pushed back to November 13.

On October 8, I contacted customer service, where a representative assured me that my case would be handled personally, and I would be compensated with a local product, with Amazon covering the price difference. Unfortunately, that was the last I heard from that representative.

After several follow-ups, on October 13, another agent informed me that my shipment was stuck with DHL in Germany for customs clearance. I was told that the tracking information was only visible to customer service agents and would be updated soon.

On October 20, I spoke with a customer service manager named Lama, who shockingly stated that the shipment was unavailable and that I could only cancel my order for a minimal compensation of 70 SAR. I expressed my desire to wait for the expected arrival date of November 13, as I had been eagerly anticipating this product.

To my disbelief, the following day, I received an email canceling my order and refunding my payment without any prior notification or consent. This cancellation was done without my agreement, and I find it unacceptable that a reputable company like Amazon would fail to honor a confirmed order.

Moreover, my funds were held for nearly a month without any benefit, and I believe that a company of Amazon's stature should not struggle to fulfill an order that was readily available. This contradicts the information provided by customer service representatives.
Finally, customer services contacted me and show thier sincere apology for my experience and offered me 100SAR as a compensation.

Ordered a Samsonite Carryon Luggage noting seller was Amazon.sa. placed order on Sunday with delivery on Wednesday (and i had to travel following day). On the date of delivery get a message that delievry rescheduled to 4 days later.....i noted that the item had not been dispatched, likely they never had the inventory and marketing it....i cancelled it. Bad experience.

I havent ordered but i had a look at the items they have on the web. I rather order from USS site and have a variety of products than one or none displaying on website

Very bad service. There is no customer service to contact only troubleshooting for generic issues.
You can't contact anyone only get emails from no reply addresses not sure if I will ever get my refund on a order that they cancelled after waiting for a month and a half for the order

Same as the all rated their experience of 1-star. if negative is available this online should close. actually there were no issue ordering. Issue starts from delivery to customer service.

they are the worst, 10 days with an a-z warranty and i cant even get my money back and the reps speak so bad i can maybe understand every 3rd word. 10 phone calls so far

Poor service

If I could rate Zero stars I would, because Amazon certainly deserves nothing more! My first Amazon order turned into a horrible, dissatisfying and utterly disappointing experience. Amazon failed to deliver and has absolute zero concern for customer satisfaction. Early this morning just after 10am the delivery guy contacted me via WhatsApp requesting my location and more info which would make his job easier. I oblige and provided him with the details. I even informed him that I would be arriving at 4pm if there’s a chance that I may have my delivery time earlier than his proposed 9pm. I contacted him numerous times on WhatsApp but received no reply. There’s no way of even contacting the delivery guy so it makes Zero sense! I even called the customer service line and still had no joy! I had the misfortune of having to deal with people who had little or no desire in customer service or customer satisfaction. Are you doing deliveries on a bicycle that you are in Dammam all day since morning and still can’t reach customers? Unfortunately this experience WAS UTTERLY DEVASTATING AND UNACCEPTABLE! By 11pm I most certainly canceled my first Amazon order and requested a refund. Would rather spend my hard-earned money where they value customers and prioritize customer satisfaction. Amazon you have failed dismally! You have to just do better. There are far too many competitors out there who knows the art of keeping their customers happy that I would have to submit myself to this anguish and being kept awake past my bedtime just to be disappointed. I will never order again. I had better experiences with other platforms. I certainly do not have to subject myself to this ever again. Awful Experience with Amazon!

Purchased ryobi Xbv-18 from Amazon which advertisers battery and charger included.
Like hell only received the blower, been trying to get a response from customer service no success feel scammed with the false advertising

The prices are ridiculous! It's still cheaper to order from U.S

Sold me devices that I cannot use
Amazon have sold me devices, falsely claiming that they allow me access to my music, to call my family, to stream video, etc. and I am unable to ANY of this on the devices at all. Amazon REFUSE (SEVEN attempts so far) to remove 2-factor authentication from my account meaning that I cannot register or access ANY of my devices (Echo, Echo Show, etc.). I have provided proofs of who I am (driving licence, passport, Iqama, etc.) as requested and STILL they refuse to remove this 'feature' despite PROMISING every time to do so. No only is this false advertising, it is also breaking the law under the UK Data Protection Act by denying me access to information that they are holding about me.
I am now taking legal action against Amazon.

The most Useless Amazon in the world!

If you actually receive your item it’s from someone who claims they can’t deliver it to you and you have to go and meet them to collect it.
Legitimate items are being advertised yet you will receive Counterfeit/Fake items made with cheap materials
Orders are being substituted for what the seller thinks is an acceptable alternative instead of what you paid for.
Orders you have waited for are being cancelled on the day you are supposed to receive them.
Returning items somehow ends up being your responsibility because couriers can’t be bothered to collect returns.

Has to be the most useless Amazon their is.

Good service provider on Amazon
That a good opportunity and time saving app.

Incompetent lazy delivery service with useless tracking which tells you nothing, Amazon in other advanced countries actually show you the driver location etc and allow you to plan ahead. Customer service is lazy and drivers tend to expect customers to wait until 11pm or later until they get out of bed or finish their social life before doing what they are paid to do!

Amazon the joke and worse than noon!