Allen Ford UK Recensioni 

I feel terrible writing this review re Allen Ford Dunton but as a regular customer for the at 10 years I feel I must as this is such disappointing service.

The vehicle in question is a Nov. 2022 Ford Stormtrak.

We use this vehicle a survey/ small service vehicle with an electric bed cover to hide and secure the tool boxes when on the road. The electric shutter has failed to work and is stuck in a locked open position!!

I have just rang Ford Dunton to book this in as urgent as we cannot use the vehicle for its intended purposes.

They have just told me that the earliest time the they can even look at this for me is 27th April. 11 weeks away. What am I supposed to do in then meantime!!!!!
Awful service. They told me they have to book it out for a whole day under Ford warranty whereas a full major service for this vehicle is booked out for 2 hours. It does beggar belief. Where is the common sense in these companies in looking after their regular customers.

No care or concern to my urgent needs with this product fault, just trying to justify why they cannot give the service that is required under Ford's warranty.

They told me the reason is that they apparently only have one engineer to deal with this warranty work as the others have recently left to join the AA for better hours and more money after finishing their apprenticeships.

Astounding to find this out. I was told to approach another local Ford dealership as I may get better service from someone else.

So I contacted an independant local garage who told me its probably because the shutter has gone out of synch and it should be a quick fix to reset if this is the case but they would help ASAP as they realise the importance of this particular vehicle being able to be used for its intended purpose.

In this instance 1 star is too high but you are not allowed to leave a zero score on the trust pilot system.

Classic case of big companies not looking after their regular customers. Whereas little companies value their customers business and realise the need to give good service.

FS.

I recently completed the purchase of a new Ford Kuga Black Package edition from Allen Ford, Wayne was brilliant throughout the whole process. I ordered the car a month ago and had to wait for funds to come in before paying the deposit, I explained the situation to Wayne and he was very understanding and wasn’t pushy in any way shape or form. Just waiting on delivery of the vehicle now, would recommend anyone to speak to Wayne when purchasing a new car.

I have been using Allen Ford for servicing and car purchase since 2005. After a service including air-filter change some time ago. I thought I would just clean the air filter as it is an easy thing to do. When I removed the top of the filter box I found that they had screwed the filter up so that it dropped inside the box easily rather than taking the minimal amount of time and effort needed to fit it properly, clipping it into the housing. The filter was ruined so I bought a new one and fitted it myself. It was easy and quick and I'm not a mechanic. You expect a Ford dealer to do things properly. My car has been running with a faulty air filter for several 1000 miles.

A 5 star review for the sales service - even though i didn't buy a car.

I wouldn't normally be bothered with a review from a company i hadn't bought from - unless of course the experience was terrible.

But I felt i had to leave a review for Oli at Allen Ford UK.

I was interested in a Ford Puma for my wife , I had been looking at T ROCs and XC40s. And - i have to say the service I got from Oli for the Puma was outstanding.

The car and the price was fair (and was a good negotiation) but ultimately it was dependent on my wife - and we went for an XC 40 .

What i liked about Oli at Allen Ford - was that he listened to what my preferences were, when to ring, when not to ring - and he did what he said he was going to do. He wasn't too pushy (I would instantly have lost interest) and he came back to me with quotes or revised costs quickly.

So - sadly for Allen Ford - I didn't proceed - but i have to say their pre sales service was exemplary.

From start to finish, buying a new Focus ST-Line X from Allen Ford Kettering was seamless. No pushy sales pitch, just exactly what I wanted. I was Alfie's first sale, great communication, so hats off to him and here's to the first of many. Thank you.

I was not happy that my car was not looked at in a timely manner and I had to pick it up without the wrok having been done.
I am sure none of the staff did this deliberately, and that may be they are over worked. However, the delay did upset me.

Miles at the Swindon Transit centre is fantastic.
Spent alot of time finding the vans we wanted, and making the deal to suit our budget.
I would highly recommend Miles

Bought our new Focus from Allen Ford. We knew it would be a 6 month wait, during which time staff kept us informed of progress. Delivery went very well and we are extremely pleased with the car and the dealer. All the staff we came into contact with were good but a particular shout out to Dylan Chuter.

Ordered a brand new mach e was. Told delivery would be 10 days it's now been over a month and they are not giving any credible info.

Avoid rayleigh and southend branches staff are total morons

Ford Focus, 2019, serviced with Allen Ford since new, went in for a service a few weeks ago, all fine. Gearbox has now failed, only done 35K miles. Ford says min 2 weeks to strip it to see what needs to be done as their garage is full of gearboxes being replaced, likely cost thousands, no courtesy car in the mean time. Awful customer service.

UPDATE 20/12/2023

Allen Ford Kettering carried out a gearbox change without any consent and then sent a bill for £2.5K. Said if I don't pay they'll take it out and put the unsafe one back in and drive away in that. I collected my car and started complaints process with Ford, awaiting a resolution of a fair settlement price. In the meantime, Danny Vaughan the Regional Service Manager has emailed me saying, 'Notes will be put on our systems against your records, and you will not be welcome to use any of our facilities at any location. This is the company's final stance and is non-negotiable'.

Use RUSHDEN FORD for a proper, friendly and helpful approach.

Allen Ford are not trustworthy. Avoid where possible.

Great deal and service when buying my new car online. The car is fabulous!
Special thanks to Wayne and Alex who were highly efficient and so very helpful throughout the process.

Just picked our car up this morning, brilliant sales man warren collington.
I would recommend him to anyone.
First class service, now looking forward to driving my ford Puma St

I enquired about buying a new Puma, and received a very competitive quotation. When I called, the information I was given was very helpful, and Wayne followed quickly up with a comparison chart showing the specification of the two model variants we were interested in. We didn't end up buying a car, but the service quality was excellent.

All in all a very good experience from first contact from Alex Stylianou at Dunton Ford to actual collection of my new car, regular updates and informative handover. Even though this is my third vehicle from Allen Ford over the years, Alex still treated it like it was my first experience and made every effort to make it special and exciting.

I lost my remote for my Ford Cougar and couldn't open or drive the car. Luckily, my wife also has a remote so we could use the car. Allen Ford of Daventry came to my rescue and programmed 2 new remotes for me. They took the car way and provided me with 2 new remotes so I can now use the car again. Super service and a good price.

My car been with ford since may it’s now November I had new engine fitted had car for 3 days back and engine went again and now needs new one again been waiting 2 more months and still no car back they don’t care
Also, Allen Ford complaints department takes complaints but will never ever give you feedback or reply. It’s an internal private complaint service which helps customers zero

Excellent customer service from Craig at Leamington spa. He really went out of his way to find me the Ford Ranger I was looking for. Really helpful from start to finish.

Just collected my third Kuga Vignale from Allen Ford Bath and once again the car is a dream to drive, the flowers are lovely and the service received was brilliant. Thanks Tim will be back again.

Use Allen Ford Crayford for service and MOT and my car was retrurned with front right headlights not plugged in, This gave me impression that bulbs were blown etc. Pointed this out to them and never got an appology or explanation.
Got an email from Ford Allen group asking me to do a survey but it said that if you cannot give us a 5 star review let us know, I did and still no response back. They only want you to complete survey if you give a 5 star review so their results are not a true reflection of the service.

Van turned up at my address 6 hrs later than planned so when I got the van all the office had gone home. Had external sticker damage that wasn’t described, lots of scratches + marks. If I would have seen this in a forecourt I would have walked away. Also the van hadn’t been mot’d like they said it was going to came with less than 2 months on the van. Apparently the company policy is not to the sold with less than 6 months. Communication is very poor ……… I’ll call you back!
Avoid online Allan Ford online!!!!!