Allenmotorgroup Recensioni 57

Very disappointing experience with Allen Motor Group Bath Kia due to what appears to have been a serious breakdown in communication, booking procedures, and operational checks.

A tow bar fitting appointment was booked weeks in advance for 7th May 2026. The appointment was confirmed the day before, and the dealership’s own online check-in process was completed prior to arrival.

The vehicle was then brought to the dealership after a journey of well over an hour, only for staff to eventually advise — after multiple trips back and forth to investigate — that the required tow bar part had not arrived and the work could not be carried out at all.

Management later explained there had been an internal booking system issue and that the booking had apparently not come through correctly. I later also received a follow-up call from William in the service department advising that the tow bar part is currently on back order and not presently available within the UK or Europe, with supply needing to come from Kia in South Korea.

While I appreciate the later communication and the efforts now being made to rearrange the work and collect/return the vehicle, this only raises a bigger question:

Why was the appointment ever confirmed in the first place if the required part was not actually available?

If the component was already on back order, proper checks should have identified this before confirming a customer booking and before sending appointment confirmation communications.

Instead, the booking remained active, confirmation communications were sent, and an unnecessary long-distance journey was made for an appointment that could never actually proceed.

I also contacted Kia Customer Services directly, and George from Kia Customer Services was professional and helpful throughout. He remained on the phone while speaking directly with Bath Kia regarding the situation. However, even Kia Customer Services acknowledged that internal booking system failures should not become the customer’s inconvenience.

Mistakes can happen, but this situation reflects very poor organisation and communication from the dealership. A simple phone call beforehand could have prevented the entire situation.

Terrible service, Terrible attitude
Just a Terrible around company.
NEVER ANSWER THE PHONE & love to use the Ai platform. “So never reply”
Please go elsewhere they do not deserve you custom.

Overall v poor experience from Rayleigh Kia Essex. I was a distance buyer and the car arrive with damage that wasn't shown in the walkthrough video. After a lot of back and forth they did make it right.
Then 2 months after purchase the car failed MOT due to 2 worn tyres costing me £350. When I contacted Kia to complain they didn't even respond.
I would not use them again.

I've seen a few negative reviews on here about Allen Motor Group but you can only go off your own experiences. And mine was 100 per cent positive.
I bought my car from them a year ago and didn't give it much more thought - until I got a puncture and found the supplied alloy wheel key didn't fit. As I live 200 miles away going back wasn't really an option but thanks to the efforts of David Calvey in sales, the company readily agreed to foot the bill for a local Volvo specialist to remove all the locking wheel nuts with their master key and repair the puncture. No hassle and great customer service.

Poorly treat staff,worked 7.5 hrs without a break,breaking the working acts regulations 1998 act,told lies on a transition take over meeting In general avoid working for this company full stop

I wouldn’t even give this garage 1 star. They are rip off people. Tell you it’s your fault how you drive when the car is under warranty and they want you to pay. Couldn’t look at it for 2 months as too busy! Terrible communication.
Moved car to startins in redditch who were fabulous!

This company will take your money and rip you off with a car that is unsafe and will refuse to check the car, wont even talk to you to help you. I bought a omoda e5 noble, paid cash, big mistake, the love that as they can just ignore you. It was malfunctioning I told them they ignored me. It caused an accident almost killed me. They have ignored me over a month they have demanded I go via insurance. When they are responsible, I’ve been left wit no money and no car, brand new faulty car no one in uk will fix or deal with, went direct to cherry who ow omoda brand was told to go away. Worse companies ever to be in uk. They lie saying it’s under warranty that don’t exist. Now sorting legal action. Please don’t deal with Allen motor group I’ve been ignored by the ceo nail hopper and the so called Kenny who runs the omoda brand is just using ignoring tactics. Please go anywhere else than Allen motors an Omodas are unsafe to drive hand them back do not buy, request a full safety check don’t believe the dealers. Money taking robbers.

Wow what bad reviews Allen Ford have, and no wonder as mine is no better. We have several vehicles under the 3 year warranty so we get them serviced at Allen Ford in Essex at the Dunton Branch. Nice people but poor service/care. Just had a nearly 3 year old Ford Raptor serviced and yet again they insist on opening the rear bed cover not sure why, then park it outside in the pouring rain (2nd time, this has happened). So everything in the rear bed is soaked, clothing tool boxes etc. I told the service receptionist when I dropped it off to make sure the rear bed cover is closed, she even wrote it down on the works sheet, but no one took any notice. When I went back into complain she did not seem surprised although very polite all she said was that perhaps the engineer did not know what the buttons on the remote did, really!!!! Whilst there another person was complaining about something also. They basically did not care that we have to spend a good 45 to 60 mins drying and cleaning everything in the rear bed. Then when I was walking back to the vehicle in the top car park I had to walk past the garages which were had the doors open only to hear a couple if engineers moaning and swearing about the management at Dunton Ford.
Bad experience yet again and very bad service not happy as indeed the mechanics appear not to be also working there. Avoid if possible unless you have to have work carried out to keep your warranty intact. Frustratingly awful. I thought the Rayleigh branch (that have just recently closed) was bad but this branch is no better.

My car had a recall so I took it to Allen ford.so pick it up and the thing they replaced broke and the vehicle was undrinkable. So I phoned to tell them about it basically they told me it was my problem to get it to them.and then I phoned up to book it in the date they give me was 3 weeks after the breakdown in the end I had to wait 4 weeks to get the work done.so I had no car for 4 weeks.

The Hyundai we got from their Stoney Stratford branch has been useless since day 1. It cuts out when driving, even on roundabouts doing 20mph. The vehicle is extremely dangerous and risks the life of our child, but after trying and failing to fix it (and not logging details properly), they've now just washed their hands of the situation.

The previous dealership we used was incredible, family owned and customer centric. Then Allenmotorgroup bought it out, and service dropped. These problems have been unresolved for over 2 years now. I'll not never deal with these criminals again, and thanks to their hopeless behaviour i'll never deal with Hyundai either

I phoned their Gillingham branch for a simple quote for brake pads/discs with fitting, nearly two weeks later no quote received, even though I phoned after a week to chase up the quote! 🤦‍♂️🤡

Avoid Kia Solihull if you can. Purchased a nearly new Kia Sportage from them in October 2022 with a three year service package. My first two services were covered but when I took the car in for my third service I was told the service package had expired as three services had been carried out. Turned out they were counting a service they had done on the car before I even purchased it!! Took some persuasion for them to see what they had done was wrong and they graciously agreed to cover the cost of the service themselves. I had to explain I had paid for the service package covering three services so it was in fact me paying the service not them. Car came back dirty with finger prints all over the inside of it even though it had its courtesy wash and vac. Couldn’t initially find the paperwork or service book when I collected it. Terrible dealership!

I purchased brand new Hyundai Kona N line from Allenmotorgroup based in Bletchley, Milton Keynes. The car showed engine fault and went into retailer for investigation in December 2024 and since then my car has not been fixed. I am driving curtesy car since Jan 2025 till Sep 2025, total 8 months with no repair. I am extremely disappointed and stressed with this poor service and feels that I wasted my money in purchasing car from this retailer.

Went into Allen Ford on 31st May 2025. No service slots available until 30th July
That's a two month wait to get a service
Trying to book in interim service
After waiting 2 months, the day before my service, 29th July, Allen Ford phoned me to say they can't service my car
Rearranged for the following Wednesday 6th August
Bought my car in on 6th August. No record of my booking. Unbelievable.
Booked for following Wednesday 13th August
Because of my mileage major service carried out so I missed a service
Major service carried out and recall problem
No inspection video made
No update to my Ford Pass app
Ford Pass App still says recall pending and no update in service history to show latest service
Allen Ford are super incompetent and I won’t be returning

Avoid getting your MOT and servicing done here. It took a week longer than promised when we took it in. This was for replacement discs and pads which are basic parts for a Sportage. Still waiting to get my car back a week after it was taken in.

Ordered a brand new car. It arrived with a damaged bumper. Like a mug, I gave them a chance to fix it even though I did immediately reject it. The car came back with a shoddy respray job, visible ripples in the paint, and additional interior damage. Weeks later, they fixed the interior, then told me “three pairs of eyes” couldn’t see any paintwork issues. Fast forward nearly two months, I go to collect he car again and spot the paint ripple instantly — and finally get a “yeah, it’s there, but it’s so minor you should just take it.”

Meanwhile, because they never correctly completed the paperwork, no payment was taken for over 30 days, the finance fell through, Ford Credit set up a second agreement, and my credit score took a hit.

How about… no?

I got my money back, but what a complete shambles. They lie, they gaslight, and they’re grossly incompetent. This car should’ve been replaced for me properly, and instead they’re now going to have to try try to flog it used — because I’m apparently not allowed to have it that way when I asked. Disgusting. Avoid these people like the plague.

Avoid this group like the plague! Service is absolutely disgusting

Dunton transit centre.

Regrettably had my van in for very very expensive works. Wet belt. 100k service. And faults.

They couldn’t work out the faults and told me to keep driving it till the faults got worse and basically took me off the road.

And then. Serious major bodywork damage was done to my van in their care. And they couldn’t care less of the impact on me.

At first it was shrugged off. Like I was making a meal out of nothing. And then the ONLY solution I was allowed. Was to shut my business down. Book my van in for a whole day at least. For a MOBILE BODYWORK COMPANY. To come to the dealership to “polish it out”
Well.
1, Nothing but a fill and re spray will solve it
2. If he’s mobile he can come to me. But NO…
3, I will loose more per day off work than the repair wood cost.
They refused any other option .wont pay if I find a mobile person. Nothing. No weekend options. Basically as awkward as possible.

Bear in mind this isn’t a car dealership who doesn’t understand. This is the actual transit centre. That’s supposed to be there for business. He knows full well I’ll never return. And never shoot myself in the foot and loose more in earnings than the repair will cost.

So they tools £1000s for me for the work. Damaged my van. And get to walk away.

Well I warm ANY AND ALL TRANSIT DRIVERS TO LISTEN. Do not “TRUSTFORD” their not trust worthy. They will damage ur van and do what they can to hide from it .

I’m now faced with living with the damage. Or paying for it myself.

I would rather set my van on fire than ever return to dunton fords.

And I can tell main fords. After the experiences I’ve had. I’ll NEVER own a Ford vehicle again. Oh and see my Google review on this for the Images of just how much damage they did!!!

Unbelievably poor, problem after problem. Take your money for a van (transit custom) and don’t want to deal with any of the defects that follow within a few months. Still has a noise which I’m being told is a turbo, can’t be done under warranty until complete failure. What a joke

Review for Allen Ford Coventry (London Road Branch Dealership):

I’m extremely disappointed with my recent experience. Someone at this dealership has amended my service plan contract on or after 16th July 2024 without my knowledge or consent, resulting in unauthorised overpayments being taken from my bank account. This is a serious breach of trust and professionalism and by definition is fraud. I have submitted a formal complaint via email and online enquiry and emailed the aftersales Manager in addition to this, dated 23rd April 2025 . I have given them seven days to respond via email. I’m currently awaiting their reply and hope this issue is addressed promptly and appropriately.