Sent me half my order, leaving out £20 of goods. Now they won’t reply to my numerous emails using their customer service email. Very suspicious so will be initiating chargeback if I don’t get a respon... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Leggi di più
L'azienda ha risposto
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Leggi di più
L'azienda ha risposto
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informazioni di contatto
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Regno Unito
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,1
Molto buono
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 8% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent nothing to much trouble will…
Excellent nothing to much trouble will definitely use them in the future
4 giugno 2024
Non scritta su invito
Risposta di Alectrofag
Hi Sue,
Thank you for your kind words. We truly appreciate your feedback, as it motivates us to continually strive to satisfy our customers.
Best regards,
Nick
had an issue with my delivery but…
had an issue with my delivery but sorted very quickly would highly recommened this company thanks
6 giugno 2024
Non scritta su invito
Risposta di Alectrofag
Hi Andy,
We are grateful for your kind words. Your positive feedback encourages us to keep working hard to meet and exceed our customers' expectations. And we hope to see you order from us again soon.
Best regards,
Nic
Amazing customer service from Evan
Amazing customer service from Evan, quick replying to emails. Had a faulty product and this was replaced with no delays! 100% would shop again
4 giugno 2024
Non scritta su invito
Risposta di Alectrofag
Hi Matt,
Thank you for your kind words. Feedback like yours inspires us to maintain our commitment to delivering excellent service to our customers.
Best regards,
Nick
Great company
Great company. Arrives quickly. Had an issue with one of the disposable vapes and they sorted it out swiftly and professionally.
28 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Hi Mrs B Davies,
Thank you for your insightful feedback. Your encouraging words fuel our dedication to constant enhancement. We're looking forward to the opportunity to serve you again soon.
Warm regards,
Team Alectrofag
Very tiny issue not of Alectrofag…
Very tiny issue not of Alectrofag making - final delivery only. Ewan and his Team members all went out of their way to resolve and rectify without hesitation. Would highly recommend both the customer service team and Alectrofag as a company. Web site is clear, concise, products are displayed & can easily see what is in stock. Discounted deals are plentiful and payment checkout process is quick and easy.
24 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Dear Darren,
We're truly grateful for your valuable feedback. Your affirmations motivate us to strive for excellence. We're excited about the chance to support you once more soon.
Sincerely,
Team Alectrofag
Delivery company did not deliver my…
Delivery company did not deliver my order but alectrofag have been very helpful in sending a replacement to me
23 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Hi John,
Your feedback means the world to us. Your constructive comments drive us to enhance our services continually. We can't wait to assist you again soon.
Best regards,
Team Alectrofag
great customer service
i sent an email about a faulty vape and the alectrofag customer service replied straight away and they have now sent me another vape, i’m very pleased with how friendly and fast they are when sorting an issue!
22 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Hi there,
Thank you for your kind feedback. Your positive reviews motivate us to push our boundaries. We're eagerly awaiting the chance to assist you again soon.
Warm regards,
Team Alectrofag
Well priced and quick delivery
Well priced and quick delivery. Excellent communication with the customer service representatives. I would highly recommend buying from this company!
22 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Hello Leanda,
We're deeply thankful for your thoughtful feedback. Your encouraging words inspire us to keep evolving. We're eagerly looking forward to assisting you again soon.
Best regards,
Team Alectrofag
Brilliant customer service
Excellent customer service had an issue and was resolved so quick will definitely be ordering again
15 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Hello Chrissie,
We're deeply thankful for your thoughtful feedback. Your encouraging words inspire us to keep evolving. We're eagerly looking forward to assisting you again soon.
Best regards,
Team Alectrofag
I received spam emails again 1 year on!
I've received spam emails from this company again one year on. I don't smoke and have never signed up with you. Where did you get my details from???
Your marketing email address bounced when I requested again my removal from your database. What's more it even said I was unsubscribed but wanted me to consider re-subscribing!
WHERE DID YOU GET MY EMAIL ADDRESS FROM?
15 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Dear Chris,
Apologies for the inconvenience caused by the promotional emails. We've stopped them and removed your email from our database.
We have launched some new promotions. I believe that's why your email subscription was activated again. Sorry for the inconvenience you have faced.
Your feedback matters greatly to us. Would you reconsider updating your review?
Best regards,
Team Alectrofag
Regular customer
I purchase from here regularly. I have no complaints. Especially with their customer services. Spot on : )
14 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Dear Lainey,
We're sincerely grateful for your valuable feedback. Your affirmations drive us to strive for excellence every day. We're excited about the chance to support you once more soon.
Sincerely,
Team Alectrofag
A company worth ordering vapes from
Have been very good with two orders now. Excellent customer service and delivery timeframes.
2 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Hi,
Thank you for your kind words. We strive to provide our customers with exceptional service and top-quality products. We look forward to seeing you order with us again.
Best regards,
Nick
I ordered a vape the other day and it…
I ordered a vape the other day and it delivered to my address yesterday only lasted me today as it just litterly burned out the battery and they is no way I could of used all the juice up especially when they is 400 puffs in the vape I would like a refund and my money back I will never use this website again kind regards
chloe English
1 maggio 2024
Non scritta su invito
Risposta di Alectrofag
Hi Chloe,
Thank you for your review. We genuinely appreciate your feedback and are sincerely sorry that you've encountered an issue with one of our devices. Rest assured, one of our agents will reach out to you shortly to address your concern and offer the best possible solution.
Your satisfaction is important to us, and we will do everything we can to resolve this matter.
Kind regards,
Nick
Risposta di Alectrofag
Hi Cody,
We deeply appreciate your Kind words. Your feedback is invaluable to us, and it inspires us to maintain our commitment to delivering outstanding service. We eagerly anticipate the opportunity to serve you once more in the near future.
Warm regards,
Nick
Excellent customer services
Had issues with something I ordered. Company made contact almost immediately, replaced items, posted straight out to me. Really pleased and will use again for sure
19 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hi David,
Thank you for your encouraging words. We truly appreciate your feedback, and it motivates us to continue providing exceptional service and quality products. We look forward to serving you again soon.
Best regards,
Nick
Impressed as always
It's been 3 years I'm connected with alectrofag ....quick service 10/10
Excellent flavours 100/10
Behaviour 10000/10
Really you guys deserve it ......I talked with Evan today with one of my orders ....boss seems very very very nice and friendly with me ....I'm impressed as always ....thank you Evan and alectrofag team for giving us such a wonderful service
18 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hi Asraful,
Your words mean a great deal to us. We're committed to supporting you every step of the way and hope to receive many more orders from you in the future.
Best regards,
Evan
I had a issue with delivery (Courier…
I had a issue with delivery (Courier problem not the shop) and they sorted my order out and fixed it with very little hassle.
Staff where quick with their response and very helpful.
18 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hi Murray,
Thank you for your kind words. We're dedicated to supporting our customers through any issues they face, and we will continue to do so with the utmost care.
Best regards,
Evan
I had a issue with my vapes but after…
I had a issue with my vapes but after sending an complaint by email they sent me out replacements
16 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hey Michael,
Thanks for your kind words. We're committed to providing you with top-notch service, and we'll work hard to earn that five-star review. Looking forward to seeing your next order soon.
Best regards,
Nick
Great Company to deal with
Great Company to deal with customer services is spot on if you have a problem and happy to help fix any issues. I will carry on using them for all my orders
16 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hi Chris,
Thank you so much for your kind words. Your feedback is what drives us to work tirelessly to satisfy our customers, and we promise to keep up our efforts to exceed your expectations.
Kind regards,
Nick
Faulty vape - replaced
I received a faulty vape, emailed yesterday and received a response today saying that they will send a replacement. Excellent service!
15 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hi Ruth,
Thank you for being such a loyal customer. Your feedback means a great deal to us, and we're committed to providing you with the support you need whenever you face any issues.
Best regards,
Nick
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