Sent me half my order, leaving out £20 of goods. Now they won’t reply to my numerous emails using their customer service email. Very suspicious so will be initiating chargeback if I don’t get a respon... Leggi di più
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Scopri cosa dicono le persone
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Leggi di più
L'azienda ha risposto
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Leggi di più
L'azienda ha risposto
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informazioni di contatto
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Regno Unito
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
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Ha risposto al 8% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Sent me half my order and now un contactable
Sent me half my order, leaving out £20 of goods. Now they won’t reply to my numerous emails using their customer service email. Very suspicious so will be initiating chargeback if I don’t get a response within 24 hours.
App so easy to use
App so easy to use. Delivered extremely quickly and excellently packs. Well done.
Don't Use This Company Send half an order go silent and don't refund
Really hope this stops others purchasing from this company.Made an order totaling 20 disposable devices full payment was taken straight away shortly after confirmation of despatch. When the package arrived 11 devices missing with a scruffy note stating "part 2 of your order will be delivered refund" Despite sending two seperate emails asking why they took full payment if they hadn't sufficient stock as all other companies you aware in your basket it's been radio silence ,no refund no reply called directly this afternoon no answer the first two attempts then on the 3rd all I could hear was another language and the occasional F word. What's really driving this review is with the week my inbox received 6 emails promoting new deals and crazy prices including the chase emails when you have looked on the website.
Previous reviews it's clear this is normal practise I urge anyone thinking of using them to consider washington vapes who not only track current stock levels but have the decency to respond.
I don't expect a reply they only do that with the positives comments which is probably why they have one of the lowest ratings in this particular segment
Piss Poor company
I order on line and I receive my order …
I order on line and I receive my order in just a day or two everything is always perfect
Lots of brands and flavours to choose from
Lots of brands and flavours to choose from. Good deals on multi buys and fast and reliable delivery.
Great price and quick delivery.
My past two orders have been partially…
My past two orders have been partially refunded after ordering on line stating products are in stock no emails with any info just one saying a refund has been issued
Excellent service
Excellent service. Great products, easy to order and there’s always a saving to be had, items delivered within 2-3 days.
Only received part of my order and had…
Only received part of my order and had no information on when the rest of my order is coming and its been over 2 weeks.
Great company
Great company fast delivery as always spot on team who care and products great too keep up the good work guys.
Only had part of my order delivered…
Only had part of my order delivered still waiting for the rest, have NOT been advised how long it will take just have to wait(5 days so far).
Very fast delivery.Always exactly the…
Very fast delivery.Always exactly the right vapes requested.Amazing prices so far on all my requests.I now only use this site.
Easy app to order from quick delivery…
Easy app to order from quick delivery and wide range and flavours of products hy
Dissapointed with this order
Dissapointed with this order. One item was missing from the package, despite being included in my purchase. I’ve contacted customer service and hope this issue will be resolved quickly.
Ive been buying from this company for…
Ive been buying from this company for years, but in the past 4 mths or so they have become very unreliable, orders not arriving and having to contact them myself , no communication from them , just recently I put an order in and waited almost a week and received nothing , I emailed and thry said they had problems with supplier, thrn offered a refund, which now ive waited 8 days !! Emailed thrm a number of times with no reply. I definitely won't be using thrm again
Reliable company with excellent customer service
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond.
My order was incomplete at first I ordered 4 vapes and only 3 arrived. But they included a leaflet explaining the missing item would be delivered separately, and a few days later it arrived exactly as promised.
Very reliable company, I must say. Great customer service and communication throughout 👍

Risposta di Alectrofag
Absolutely a joke of a company
Absolutely a joke of a company. Order come pod for my vape paid for delivery 1-2days and am still waiting 4 days later. Not getting a reply from the company either. Absolutely joke.
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