Sent me half my order, leaving out £20 of goods. Now they won’t reply to my numerous emails using their customer service email. Very suspicious so will be initiating chargeback if I don’t get a respon... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Leggi di più
L'azienda ha risposto
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Leggi di più
L'azienda ha risposto
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informazioni di contatto
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Regno Unito
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,1
Molto buono
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 8% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Customer service is so good like I was…
Customer service is so good like I was supposed to order which free e liquids I wanted with my order and Ewan answered so fast he was a literally god send and said he was able to still send the liquids despite me forgetting to order them.
I’ve never had a problem with any orders from there.
Alectrofag is just chefs kiss
11 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hi Jimena,
Your kind words mean the world to us. We look forward to serving you again and hope you'll continue to enjoy our products.
Kind regards,
Nick
Ivg 2400
Great help.
I order Ivg 2400 vapes often the most recent one I have used was not the best. When I used the first pod inside the vape it had burnt within an hour where as normally it would last at least 24 hours. Normally good vapes but this time it was a let down.
28 marzo 2024
Risposta di Alectrofag
Hey David,
Thank you for your candid feedback and for being a loyal customer. One of our agents will reach out to you via email shortly to resolve this matter to your satisfaction.
Best regards,
Nick
Faulty overheating ELUX 3500
Ordered 6 elux 3500 puff vapes and 3 of them continue burning whilst sitting on countertop, overheating ! Burnt out themselves within a day and could hardly pick them up for the heat they produced! One of these are going to cause serious harm , ordered last time and one out of 5 did the same! These need taken off shelves immediately and reviewed straight away
3 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hi Darren,
Thank you for taking the time to respond. We are truly sorry for the inconvenience you experienced. After reviewing the details of your order, we can confirm that the issue has been resolved to your satisfaction. We value your patience and understanding as we worked to address the problem.
Rest assured, we're taking steps to ensure that such issues won't occur again. We look forward to serving you in the future and providing you with a seamless experience.
Kind regards,
Nick
Risposta di Alectrofag
Hi Jadon,
I hope you're doing well.
Thank you for sharing your feedback. We truly value your honest review and are sincerely sorry for the inconvenience you experienced with your order. After reviewing the details, I can confirm that one of our agents has successfully processed a refund for the faulty items.
We appreciate your patience and understanding. We look forward to serving you again in the future and will ensure that you do not face any further issues.
Kind regards,
Nick
Very prompt service
Very prompt service. Good choice of vapes with a variety of offers saving you money.
Customer service is very good. A very quick response to resolve any issues.
27 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Hi Jenny,
Thank you for your generous feedback on our products and service. It means a lot to us. We look forward to your next order and will strive to exceed your expectations every time.
Kind regards,
Nick
Always come on time love the ivg…
Always come on time love the ivg disposable vapes, great vape very enjoyable gives me great satisfaction x
28 marzo 2024
Risposta di Alectrofag
Hi Sharon,
Thank you for taking an interest in our products. Your feedback means the world to us.
Best regards,
Nick
excellent service
excellent service
replacement was sent entirely free of charge when i informed them about a faulty item
1 aprile 2024
Non scritta su invito
Risposta di Alectrofag
Hi Sophia,
Thank you for your generous feedback on our products and service. It means a lot to us. We look forward to your next order and will strive to exceed your expectations every time.
Kind regards,
Nick
Superstar Evan
Have been buying from this site for quite a while now and they have always provided excellent service and swift delivery.
Recently I bought a new vape and it was working properly l. I contacted them and they quickly provided me with a returns label and then a replacement product as well as sorting a quick refund of some juices.
Evan was amazing. As someone who works in customer service myself, I was very impressed with Evan's handling of my issue. He was quick to get back to me, the replacement was sent immediately on confirmation that I was to receive it and he was pleasant, helpful and friendly throughout.
Thank you Evan and the whole team x
25 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Hi,
Thank you for your kind words. It’s our pleasure to serve customers like you, and we’re committed to maintaining this high level of service. We look forward to seeing your next order soon.
Best regards,
Nick
Fantastic support
Fantastic support, have helped sort out my order and have been in contact via email.
Brilliant service.
Thank you Evan.
28 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Hey Shaun,
Thank you so much for the kind words. Your reviews are what keeps us working hard to satisfy our customer and we will try our best to not disappoint.
Kind regards
Nick
I had problem with the leakage of the…
I had problem with the leakage of the vapes i ordered.
email was responded efficiently and timely. couldnt falt these guys.
vapes are good too. just waiting for the order to arrive now. definitely buy again (as i have been doingfor the past months.
26 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Dear Will,
We sincerely appreciate your gracious feedback. Your positive reviews serve as a cornerstone of our motivation. We eagerly anticipate the opportunity to serve you once more.
Warm regards,
Nick
I was recommended this place and…
I was recommended this place and definitely pleased with the products received, I use the disposable multi buy deals. Good choice of disposables, fast delivery, I like that there is a rewards scheme and once when I received a faulty product, Evan was swift with resolve. Recommended and trusted company.
24 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Hello Ben,
Your thoughtful response is truly appreciated. Your encouraging reviews serve as a beacon of encouragement for our team. We look forward to the pleasure of serving you again soon.
Best regards,
Nick
Received a faulty item
Received a faulty item. Emailed them, got a reply extremely quick, no issues, new item will be sent.
Fantastic customer service from Ewan will definitely use again.
Thanks
22 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Dear Scott,
We extend our heartfelt gratitude for your kind words. Your positive reviews inspire us to continuously strive for excellence. We eagerly await your next order with us.
Warm regards,
Nick
Best in the game for a reason
Best in the game for a reason , quick clean and decisive 🫡🫡
19 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Hello Peter,
Your gracious response is deeply appreciated. Your positive reviews energize us to exceed expectations. We eagerly anticipate the opportunity to serve you again.
Best regards,
Nick
I had an issue with my vape delivery
I had an issue with my vape delivery, as it hadn’t arrived and it was coming up as delivered. Royal mail insisted they delivered it to the correct place, but then i ask customer support for help on alectrofag website itself. I received emails from Evan, who was very helpful about the whole situation and was able to arrange a replacement for delivery. Overall, i am very happy with this experience. I totally recommend buying from here!
19 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Dear Nissan,
Thank you for your encouraging feedback. Your positive reviews fuel our commitment to delivering exceptional service. We look forward to your future orders with anticipation.
Warm regards,
Nick
Absolutely great customer service
Absolutely great customer service
18 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Hello Donna,
We sincerely value your kind response. Your positive reviews are a testament to our dedication to customer satisfaction. We eagerly await the opportunity to serve you again.
Best regards,
Nick
excellent customer service
Had an issue with a vape so used their live chat service. Was immediately connected to Evan who was extremely helpful, asked what the issue was and assured that once evidence was provided for the faulty vape I would have a replacement sent. Sent video evidence via email where I received a response within 10 minutes to say that a replacement vape had been issued. Cannot fault these guys whatsoever, they are so helpful and do their upmost to ensure your issue is resolved immediately. Another positive experience, thanks guys :)
19 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Dear Freesha,
Your generous feedback is truly appreciated. Your positive reviews motivate us to continually enhance our services. We eagerly await the opportunity to welcome you back.
Warm regards,
Nick
Royal Mail delivered my package to a…
Royal Mail delivered my package to a completley unknown address but alectrofag were amazing an assisted me
Straight away. Replaced my package and assured me that they were there to help. Brilliant customer service
15 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Hello Hannah,
Thank you for your uplifting response. Your positive reviews serve as a source of inspiration for our team. We eagerly anticipate the opportunity to serve you again soon.
Best regards,
Nick
Overall very good
Good choice of flavours and not a bad price. Delivery was quick too😊
26 febbraio 2024
Risposta di Alectrofag
Hello Lorraine,
Your thoughtful response is deeply appreciated. Your encouraging reviews fuel our passion for exceptional service. We eagerly anticipate the pleasure of serving you again.
Best regards,
Nick
Amazing service had an issue with a…
Amazing service had an issue with a product dealt with quickly efficiently and effectively brilliant 10 out of 10 all the way
Professional to the end
4 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Dear Amanda,
Thank you for your kind feedback. Your positive reviews drive us to continuously improve. We eagerly await the opportunity to serve you again.
Warm regards,
Nick
Fantastic customer service from Evan
I received excellent service from Evan. His response was fast and he went above and beyond to support.
This high level customer service has made me a loyal customer to Alectro.
4 marzo 2024
Non scritta su invito
Risposta di Alectrofag
Hello David,
We sincerely appreciate your gracious response. Your positive reviews inspire us to strive for excellence. We look forward to your future orders with anticipation.
Best regards,
Nick
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