Sent me half my order, leaving out £20 of goods. Now they won’t reply to my numerous emails using their customer service email. Very suspicious so will be initiating chargeback if I don’t get a respon... Leggi di più
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Scopri cosa dicono le persone
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Leggi di più
L'azienda ha risposto
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Leggi di più
L'azienda ha risposto
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informazioni di contatto
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Regno Unito
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,1
Molto buono
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 8% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very happy with my vape delivery
Very happy with my vape delivery
Thanks very much
5 settembre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Mrs Andrea,
Thank you so much for the 5-star review! 🎉
We're really glad to hear you're happy with your vape delivery. Your support means a lot to us!
If you ever need anything or have questions, we're always here to help. Enjoy your vape!
Best regards,
Team Alectrofag
fast delivery
fast delivery, good prices with deals and convenient
1 settembre 2025
Non scritta su invito
Risposta di Alectrofag
Dear Benjy Dezza,
Thank you so much for your 5-star review!
We're glad you’re happy with our fast delivery, great deals, and convenience. Your support means a lot, and we look forward to serving you again soon!
Kind regards,
Team Alectrofag
I have made many purchases from this…
I have made many purchases from this site... good quality vapes at low prices. Delivery is always fast.
There is only one thing I would say is, you should reward your customers with vouchers, codes or loyalty stamps.
23 agosto 2025
Non scritta su invito
Risposta di Alectrofag
Hi Tracy Clifton,
Thank you so much for your continued trust and support!
We’re delighted to hear you’re happy with our quality products and fast delivery. 😊 Your feedback about customer rewards is very valuable—we truly appreciate the suggestion and will share it with our team. We look forward to serving you again soon!
Best Regards,
Ewan Stewart
Alectrofag is the best vape supplier in UK…
Alectrofag was the vape supplier I chose when I decided to give up smoking genuine quality cigars, never smoked cigarettes.
I knew nothing about vaping or would it work for me. I read through everything in Alectrofag, decided to give vaping a go.
I ordered different types and brands, also different flavors, in an effort to find the right one for me
Alectrofag delivered everything ordered, in quick time, at good prices and their products were exactly as described on their website.
Very difficult to go from rich mature Cuban and Dominican Republic cigars, the flavor, amount of smoke and the draw required.
Finally settled on a strong recommendation by Alectrofag.
That was 3 years ago and I have not smoked a single cigar to date.
Alectrofag provide the flavors I want and the different vape types required.
Alectrofag are really right up there, for anything to do with Vaping, supply and price.
Highly recommended supplier 5*****.
17 agosto 2025
Non scritta su invito
Risposta di Alectrofag
Dear Russ,
Thank you so much for sharing your incredible journey with us! 🌟
We’re truly honored that you chose Alectrofag to support you in making the switch from cigars to vaping, and even more delighted to hear that you’ve been smoke-free for 3 years. That’s such an amazing achievement, and we’re proud to have played a part in it.
It’s wonderful to know you’ve found the right devices and flavours with us, and we’ll continue working hard to provide the quality, variety, and service you deserve.
Your recommendation means the world to us—thank you again for your trust and loyalty! 💙
Best Regards,
The Alectrofag Team
I had ordered about £28 work of things…
I had ordered about £28 work of things including 1-2 day shopping but it's been nearly over a week. I missed one time it was meant to be delivered but what is going on it's just been sat at a warehouse for the past few days
4 agosto 2025
Non scritta su invito
Risposta di Alectrofag
Hi Chrie,
We're really sorry to hear about the delay with your order — we understand how frustrating that must be.
Please reach out to us at Support@alectrofag.co.uk with your order number, and we'll be more than happy to look into this for you. If your delivery has exceeded the promised timeframe, we will definitely compensate you for the postage.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards,
The Alectrofag Team
My order arrived with no damage
My order arrived with no damage, well packaged, and as always arrived within 2 days of ordering, thank you.
5 agosto 2025
Non scritta su invito
Risposta di Alectrofag
Dear Mrs Theresa,
Thank you so much for your kind words! 😊
We're delighted to hear your order arrived safely and on time. Your continued support means a lot to us, and we’re always here to make sure your experience is smooth and reliable every time.
Looking forward to serving you again soon!
Best Regards,
Team Alectrofag
Good service
Easy to order and giving information when ordered and sent.
26 luglio 2025
Non scritta su invito
Risposta di Alectrofag
Dear Liss,
Thank you so much for the 5-star review! 🌟
We’re glad to hear you found the ordering process easy and informative. Your feedback means a lot to us, and we’re happy to know everything went smoothly with your order.
If there’s anything you ever need or any way we can improve further, don’t hesitate to reach out. Thanks again for choosing us!
Warm regards,
Team Alectrofag
I'm very happy with the different…
I'm very happy with the different flavoured pods for the hayati pro ultra + the vapes and pods are delivered in 1 to 2 days excellent service
1 agosto 2025
Non scritta su invito
Risposta di Alectrofag
Dear Julie,
Thank you so much for the wonderful review!
We're delighted to hear you're enjoying the variety of flavors for the Hayati Pro Ultra+ and that our fast delivery is meeting your expectations. Your satisfaction means everything to us—thanks again for choosing us! 😊
Best Regards,
Team Alectrofag
Easy to order good price and speedy…
Easy to order good price and speedy delivery. Will definitely re order again thank you 😊
25 luglio 2025
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Risposta di Alectrofag
Dear Karen,
Thank you so much for the great review!
We're glad to hear you found the ordering process easy, the prices fair, and the delivery quick. We truly appreciate your support and look forward to your next order—thank you! 😊
Kind regards,
Team Alectrofag
Always good service
Always good service, good prices and fast delivery.
22 luglio 2025
Non scritta su invito
Risposta di Alectrofag
Dear Nigel,
Thank you so much for the fantastic review!
We're thrilled to hear you're happy with our service, prices, and speedy delivery. We truly appreciate your support and look forward to serving you again soon! 💨😊
Best regards,
Team Alectrofag
Fast and efficient
Fast and efficient, great quality flavour vape liquid. First time ordering here after recommendation from my brother. Didn't disappoint me. I even got a free car freshener which i didn't expect lol 👌
12 luglio 2025
Non scritta su invito
Risposta di Alectrofag
Dear Dave,
Thank you so much for the fantastic review!
We’re so glad to hear your first order with us didn’t disappoint—and huge thanks to your brother for the recommendation! 😊 It's great to know you're enjoying the vape liquid and the little surprise car freshener too—glad it gave you a smile!
We really appreciate your support and look forward to serving you again soon.
Best regards,
Team Alectrofag
Vapes are great lovely flavours
Vapes are great lovely flavours
The hayati pro ultra + is brilliant
Easy to refill
Ordering process is fine
Delivered within 2 days
Very happy
1 luglio 2025
Non scritta su invito
Risposta di Alectrofag
Hi Julie,
Thank you so much for the fantastic review! 😊
We're thrilled to hear you're enjoying the Hayati Pro Ultra+ and its great flavours. It's great to know the refill process was smooth and that your order arrived promptly.
We really appreciate your support and look forward to serving you again soon!
Best regards,
The Alectrofag Team
Innokin endura T22.
I ordered some Nic salt liquid and was emailed with recommendations of vapes that work well with Nic salt.
I purchased the Innokin endura T22, it’s a very slick and nice looking vape but does not work well with nicsalts, no flavour comes through with this vape, even after priming the coil and leaving it an hour before using. The coil is 1.5ohm, the recommended coils for nicsalts are 0.4-1.2. You can not buy any smaller ohm for this vape.
25 giugno 2025
Non scritta su invito
Risposta di Alectrofag
Hi Annette,
Thanks for your review. The Innokin Endura T22 is designed for mouth-to-lung (MTL) vaping, and its 1.5 ohm coil is compatible with nicotine salts—offering a smoother, more controlled draw suited to this style.
That said, flavour intensity can vary depending on factors like coil resistance, airflow, and personal preference. Lower-ohm devices like XROS 4 MINI do tend to produce warmer vapor and stronger flavour, which might explain the difference you’re noticing.
We appreciate your feedback and are happy to help if you're looking for a setup with a more intense flavour profile.
Best regards,
Ewan Stewart
Excellent Customer Service
I had an issue with a recent order where the Crystal Bars I received were unfortunately faulty. Naturally, I was frustrated at first, but I reached out to Alectrofag and was really impressed with how they handled everything.
Their team responded promptly, took my concerns seriously, and requested images to escalate the issue properly. After reviewing the case, they issued a full refund without any hassle, which I really appreciated. They were understanding and professional throughout the process.
While the faulty items put me off vaping for now, the way Alectrofag dealt with the situation showed genuine care for their customers. It’s rare to see this level of customer service these days, and I wouldn't hesitate to shop with them again in the future based on this experience.
Highly recommend them for their integrity and responsiveness.
4 giugno 2025
Non scritta su invito
Risposta di Alectrofag
Hi Dave Galindo,
Thank you so much for taking the time to leave such a thoughtful 5-star review.
We're truly sorry again for the inconvenience caused by the faulty items, but we're very glad to hear that our team was able to resolve the issue to your satisfaction. Providing genuine, attentive customer service is something we take great pride in, and your kind words mean a lot to us.
Even though this experience may have put you off vaping for now, we're grateful for your understanding and incredibly appreciative of your trust in how we handled things. You're always welcome back whenever you're ready.
Thanks again for your recommendation — it truly means the world to our team.
Warm regards,
The Alectrofag Team
Well I ordered this morning and I’ve…
Well I ordered this morning and I’ve just looked at my emails and it said delivered but no one at my door or it hasn’t been left so no vapes £55 down the drain
29 maggio 2025
Non scritta su invito
Risposta di Alectrofag
Hi Caitlin Culley,
We're really sorry to hear about the confusion and the frustration this has caused. It sounds like there may have been an error in the delivery confirmation email you received.
Please be assured that your amount is completely secure, and we will make sure that every single penny is accounted for and resolved to your satisfaction. Kindly reach out to our support team at support@alectrofag.co.uk with your order number, and our team will investigate this as a priority.
Thank you for bringing this to our attention — we're here to help and will ensure the issue is sorted promptly.
Kind regards,
Team Alectrofag
Recommend ✅
Ordered Wednesday afternoon , arrived Thursday morning . Less than 24 hours , correct product that I ordered , I ordered a multi buy deal pack - decent price . Would buy again , recommend this company .
21 maggio 2025
Non scritta su invito
Risposta di Alectrofag
Hi Mj,
Thank you so much for your fantastic review!
We’re thrilled to hear your order arrived so quickly and that you were happy with the product, price, and service. It’s great to know the multi-buy deal worked well for you. We truly appreciate your recommendation and look forward to serving you again soon!
Kind regards,
Team Alectrofag
Next day vapes
The vapes were the cheapest going and were delivered in under 24 hours. Would definitely use Alectrofag again
19 maggio 2025
Non scritta su invito
Risposta di Alectrofag
Dear Grant,
Thank you so much for your 5-star review!
We're thrilled to hear you found great value and fast delivery with us. We look forward to serving you again soon at Alectrofag!
Best Regards,
Team Alectrofag
Excellent
Excellent!
Arrived really quickly.
Got some great offers on at the moment. Happily buy from them again. Thank you
10 maggio 2025
Non scritta su invito
Risposta di Alectrofag
Hi Ecurwen,
Thank you so much for the wonderful 5-star review! We're glad to hear your order arrived quickly and that you enjoyed the offers we have available. Your support truly means a lot to us, and we’d be thrilled to have you shop with us again anytime.
Thanks again!
Best regards,
Team Alectrofag
Thank you definitely be ordering again
Thank you definitely be ordering again
8 maggio 2025
Non scritta su invito
Risposta di Alectrofag
Hi Elle,
Thank you so much for your lovely review!
We're thrilled to hear you've had a great experience with us. We're glad to hear you'll be ordering again—looking forward to serving you next time! 😊
Best Regards,
Team Alectrofag
Great service and delivery is great…
Great service and delivery is great never had any issues
1 maggio 2025
Non scritta su invito
Risposta di Alectrofag
Hi Paul
Thank you so much for your kind 5-star review!
We’re thrilled to hear you’ve consistently had a great experience with our service and delivery. It’s always our goal to make things smooth and hassle-free for you. We truly appreciate your support!
Best regards,
The Alectrofag Team
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