Sent me half my order, leaving out £20 of goods. Now they won’t reply to my numerous emails using their customer service email. Very suspicious so will be initiating chargeback if I don’t get a respon... Leggi di più
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Scopri cosa dicono le persone
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Leggi di più
L'azienda ha risposto
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Leggi di più
L'azienda ha risposto
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informazioni di contatto
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Regno Unito
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,1
Molto buono
3K recensioni
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Ha risposto al 8% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
It started off well
It started off well, but this has been a very disappointing experience.
I placed an order and was later contacted by the company offering a refund or an alternative. I chose an alternative and specifically asked that certain flavours not be sent. Despite this, I received flavours I explicitly said I didn’t want, along with vape liquid that I don’t even use.
After several emails back and forth, I was told I’d be sent a return label so the incorrect items could be sent back. Since then — complete silence.
What makes this worse is that I’ve spent a lot of money with this company in the past, so I expected far better customer service. Mistakes happen, but being ignored after acknowledging the issue is unacceptable.
Very disappointed, and it’s made me rethink ordering again.
5 gennaio 2026
Non scritta su invito
Avoid
Placed a large order for 20 bottles of liquid, Wrong items sent. Have sent multiple emails to the address listed on their website but received no reply
12 gennaio 2026
Non scritta su invito
very bad company
very bad company, selling fake products, and refuse to refund when questioned about the products. They do everything possible to get away with refunding when called out on the product quality. Be very careful buying from this company, and make sure you check the date.
31 dicembre 2025
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I absolutely love this company
I absolutely love this company, soo much choice, & great value for money. Ive just given 2 friends there website.
Promt delivery too 👍🏼
Highly recommend 🤩
18 dicembre 2025
Non scritta su invito
Risposta di Alectrofag
Thank you so much for your amazing review! 🤩
We’re absolutely thrilled to hear that you love our company, our range of products, and the value we offer. It really means a lot to us that you’ve also recommended our website to your friends that kind of support is truly appreciated 💙
We’re glad your delivery was prompt and that you had a great experience overall. Thank you again for your kind words and recommendation, and we look forward to serving you again soon! 👍🏼✨
Missing items
Never had a problem with past orders, but last one missing 2 items,got in touch and answer was add them to next order, asked them to send out but now no response to email!!!
Now 12 days and items still not received!!
1 dicembre 2025
Non scritta su invito
Risposta di Alectrofag
Hi there,
We’re truly sorry to hear about the inconvenience you experienced with your recent order. This is not the level of service we aim to provide, and we sincerely apologise for the frustration caused.
To help us resolve this for you as quickly as possible, kindly reach out to us at Support@Alectrofag.co.uk
so we can look into your missing items and assist you right away.
Thank you for bringing this to our attention we’re here to make it right. 💛
First class service and first class…
First class service and first class product....l know where l will buying from next time. Thank you......
27 novembre 2025
Non scritta su invito
Best Vape company bar none
This is one of the best company’s out there for Vapes etc. Great prices and fantastic delivery and the customer service is fantastic, Colin.
14 novembre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Colin,
Thank you so much for the fantastic 5-star review! We’re really glad to hear that you’re happy with our prices, delivery, and customer service. Feedback like yours truly means a lot to the whole team.
We appreciate your support and look forward to serving you again soon!
Best regards,
Team Alectrofag
Pods
Thank you for my order. Just the job and very quick delivery to. Many thanks all.
15 novembre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Alan,
Thank you so much for your wonderful 5-star review!
We're really glad to hear that your order was just what you needed and that it arrived quickly. We truly appreciate your support — many thanks from our whole team!
Best Regards,
Team Alectrofag
Alectrofag actually have my favourite…
Alectrofag actually have my favourite vape flavour that I have been unable to find for a couple of months, cheaper price too, quick delivery and great offers, have recommended to my sister.
5 novembre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Tracey,
Thank you so much for your wonderful review! We’re delighted to hear that you found your favourite vape flavour with us — and at a better price too! 😊
We really appreciate your kind words and the recommendation to your sister. It means a lot to us.
Thanks again for choosing Alectrofag, and we look forward to serving you both again soon!
Kind regards,
The Alectrofag Team
First time buyer and all good
First time buyer and all good, and no fuss, as it should be. Keep it up!
27 ottobre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Steve Renshall,
Thank you so much for your 4-star review! 🌟
We’re really glad to hear your first experience with us was smooth and hassle-free — just the way it should be! We appreciate your feedback and look forward to welcoming you back again soon.
Best regards,
Team Alectrofag
Vapes
Always order, Shop. It’s absolutely amazing xx always get a confirmation I’ll always on time always tracked fully to my door
27 ottobre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Caz Winyard,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with our service and that your orders always arrive on time and fully tracked. Your continued support truly means a lot to us — we look forward to serving you again soon! 🌟
Warm regards,
Team Alectrofag
Great staff
Great staff, great knowledge, great service all round
21 ottobre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Macstump,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that you were happy with our staff, knowledge, and overall service — it truly means a lot to the whole team.
We really appreciate your support and look forward to serving you again soon!
Best regards,
The Alectrofag Team
The was the second time of ordering…
The was the second time of ordering from this company and what a super speedy delivery product JNR P4 stellarc
It’s fantastic value for money at £19.99 the box was full
Happy days
I’m impressed shall make this a my new website so Thank you so much
20 ottobre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Debbie,
Thank you so much for your fantastic review! 🌟
We’re thrilled to hear your second order went just as smoothly and that you're loving the JNR P4 Stellarc — it really is great value for money! We're so glad the speedy delivery and product quality impressed you.
It means a lot to know you'll be making us your go-to website. Thank you again for your support — we look forward to serving you again soon!
Best regards,
The Alectrofag Team
The company has got different deals…
The company has got different deals with disposable vapes and lots of different flavours that I wanted to try
20 ottobre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Donna Louise Kelly,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear you’re enjoying our range of disposable vapes and flavour options. It’s great to know you’ve found plenty of new flavours to try — we’re always adding more to keep things exciting!
We really appreciate your support and look forward to serving you again soon.
Best regards,
The Alectrofag Team
Excellent products
Excellent products. Never had a problem with anything. Always delivered on time
16 ottobre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Mrs Nicola Graham,
Thank you so much for your wonderful 5-star review! 🌟
We’re delighted to hear that you’re happy with our products and service, and that your orders always arrive on time. Your continued trust and support mean a lot to us!
Kind regards,
The Alectrofag Team
couldn't be happier with the level of…
couldn't be happier with the level of service I received. the time it took from ordering to delivering was surprisingly quicker than I expected and I couldn't be more satisfied.
6 ottobre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Damien Lloyd,
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you’re happy with the service and that your order arrived quicker than expected. Your satisfaction means a lot to us, and feedback like this truly makes our day.
We look forward to serving you again soon!
Best regards,
Team Alectrofag
As always fantastic service
As always fantastic service, quality products and the ones I actually ordered! Haven’t used any other company since finding Alectrofag.
Keep up the good work. It makes a difference
25 settembre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Nee Nas,
Thank you so much for your kind words and continued support — it truly means a lot to us!
We’re thrilled to hear that you’ve been happy with both our service and product quality, and it’s even better to know we’ve earned your trust as your go-to vape store.
We’ll definitely keep doing our best — your feedback reminds us why we do what we do!
Thanks again, and we look forward to serving you again soon.
Best regards,
The Alectrofag Team
Tip top service as always
Tip top service as always. Having been a smoker for too many years I am cutting back on the cigarettes and changing to vapes. The Hayati range have superb flavours that continue to the very last puff.
23 settembre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Val Bonsey,
Thank you so much for the fantastic review!
We’re really glad to hear you’re enjoying the Hayati range — their flavours are definitely a favourite among our customers, and it’s great to know they’ve been a helpful part of your transition away from cigarettes.
Well done on making the switch — we’re here to support you every step of the way! And as always, we truly appreciate your continued support and kind words about our service.
Looking forward to serving you again soon!
Best regards,
Ewan Stewart
Najwyższa jakosc
11 settembre 2025
Non scritta su invito
Risposta di Alectrofag
Hi Sebastian,
Thank you so much for your wonderful 5-star review! We’re thrilled that you’re happy with the quality of our products.
Dziękujemy za Twoją opinię i zaufanie! 🙏
Best Regards,
Team Alectrofag
Risposta di Alectrofag
Dear Elaine Roberts,
Thank you for your kind review!
We’re delighted everything reached you safely and that you’re happy with your order. Enjoy your order and looking forward to serving you again soon!
Best Regards,
Team Alectrofag
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