AGA Recensioni 

Skip was NOT rubbish! Positive, helpful, informative and respectful to the property - as was Zen! A top team and highly recommend

A positive experience from ordering our Aga to delivery. Skip & Zen did an excellent job.

Excellent communication and flexibility about delivery
Wonderful installation .

My daughter has recently become the proud owner of an Aga and for her birthday my wife and I wanted to get some Aga cookware. We eventually found out what she would like in the way of cookware, but had only a few days to arrange delivery in time. Aga Cookshop Web Site indicated a delivery window of 5-7 days, which would have been too late. So we phoned the Cookshop. and luckily spoke to ALEX who ran us through the process of ordering online, and then speaking to Alex again, she arranged an Express Delivery and Hooray!!, we received our order Yesterday!!, in plenty of time👍 . Thank You Very Much and Well Done ALEX and Aga 😀

Our old 60s Aga was removed smoothly. Skip and Zen made it look easy! Thank you

Communication was good regarding delivery. But it was the delivery and installation I was most impressed with. The access to the house was limited and the installation space tight. Everything was ‘possible’ and the two men that installed it couldn’t be more polite, knowledgable or helpful. It made what could have been a really stressful morning just really easy. Thank you.

Excellent service from the men that delivered my new Aga - crossing a building site to access the kitchen and explaining everything to me on how to operate this beautiful new Aga - thank you Lak and Mark

A fantastic experience today from Loren
Consumer Care Advisor NOVY UK. Have been searching online for a replacement part for our NOVY extractor with no success. NOVY put me in touch with Loren who, working for the UK distributors AGA, knew exactly what we were looking for. After checking availability and organising a simple payment the illusive part is on its way! Super communication, immediate email response and terrific customer support, thank you Loren!

There seems to be a complete lack of Rayburn / Aga stockists in Brittany, France. I expect this is fallout from Brexit.

My first phone contact provided a visit the same day and Darius actually turned up early.
He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though they have become something of a rarity. He explained which parts were required and gave us an idea of how much longer our old stove would remain viable.
Within a very short time after his departure we had a statement from Aga's office with the price of the parts and a date for the repair work.
A very impressive operation from all, particularly Abby and your office staff and Darius.

Excellent customer service

Lak and Mark delivered our new Aga and they were brilliant! We had a difficult day because I had to take my husband into hospital so I couldn’t be around. My grandson stayed do at least there was someone here! So I was very grateful when Lak phoned me in the evening to check all was ok and to see if I needed help understanding everything. They were both helpful, professional and went the extra mile.

Great company to deal with. Ordered an Aga Signature 150. Removal of old unit and new unit installed within about 6 weeks. Good communication. Great removal and install teams. World highly recommend.

Arrived punctually, nice guys were helpful with showing me the controls etc !! Aga looks great

Our new cooker was delivered on 5th June. A fault was identified with 2 of the doors by the delivery guys and the fittings for the plinth were missing. Over the last 3 months we have had nearly a dozen appointments with Pacifica, Aga's repair company, to sort this out. On the first occasion they arrived at our house without any doors, we then had numerous appointments cancelled because there were no parts. Then they cancelled because the new doors were also damaged, then more cancellations because there were no parts. Then they came with a door but the holes for the handle were in the wrong place, then they came with the wrong colour door. Today's appoinment was cancelled within about an hour of the arrival time because yet again they did not have the parts. We have wasted countless hours waiting in for repair visits and hours on the phone to Aga staff. We have spoken to 3 different people at Aga customer service, none of whom seem to have the willingness and/or the authority to take the bull by the horns to get this farcical situation resolved. We paid a lot of money for this cooker and thought we would get a quality item backed up by excellent customer service. This has not been the case and I have lost all faith in my cooker and Aga as a brand. I would not recommend buying from Aga.

Fast, friendly, informed support about my Aga.

Communication was great from the outset, delivery on time, and installation done by two very friendly engineers Lak and Mark. Thanks to you guys for making the whole process so easy and pleasant!

An incredibly disappointing and frustrating experience. Two faulty AGA Masterchef Deluxe 110 Induction ovens. One with a twisted chassis and the second, which was supposed to be checked before supply, was drawing power constantly meaning the ovens were on permanently.
I had thought I could rely on this brand and was badly let down. I had various visits from technicians and several weeks waiting for the second replacement oven to be delivered with no functioning hob. AGA paid for the purchase a temporary two ring hob in the interim nevertheless the whole experience, which started in March 26 with an immediate issue following delivery of the first oven, has finally nearly finished in September 2026 with the removal of the second oven and a refund request from the supplier which I am still waiting for.
Overall an unmitigated disaster.

The UK leg of the customer service is always brilliant. However, NO ONE EVER replies from the foreign stores, and I am wanting to get an AGA ordered to Estonia. My closest dealers are Sweden and Norway, but they never reply to emails.

Quick and efficient after sales assistance