Right from ordering the new Rayburn at the Cirencester shop to the delivery I have received nothing but help and support. Dates given for delivery were met and when the top plate was found to be damag... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Do not buy if you live in wales!!!! Spent over £10000 on a cooker to only use the grill once and tried to access help and an engineer and no one has got back to me under warrantee as they cannot get... Leggi di più
L'azienda ha risposto
My first phone contact provided a visit the same day and Darius actually turned up early. He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though th... Leggi di più
Really great service and support from AGA, especially Alex, who turned a difficult situation into a great outcome. Thank you Alex. A replacement part was delivered swiftly!
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Informazioni di contatto
Station Road , TF1 5AQ, Telford, Regno Unito
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
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3K recensioni
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Excellent service
Excellent service, very knowledgable and helpful staff, thank you to all at Aga Kidderminster and the delivery team who were very considerate and helpful.
14 agosto 2026
Risposta di AGA
Good morning Jennie,
Thank you so much for your lovely feedback regarding the Kidderminster team!
Kind regards,
AGA Rangemaster
The communication was good
The communication was good, it arived when expected. Luk was very informative leaving detail for me to get in touch with any queries.
13 agosto 2026
Risposta di AGA
Good morning Catherine,
Thank you so much for your review and for providing such positive feedback regarding Lak's service.
Best wishes,
AGA Rangemaster
There were no answer to my question
There were no answer to my question. Only a answer where i have to find the resolution by my self.
12 agosto 2026
Risposta di AGA
Good morning Olivier,
Thank you so much for your review, though we are sorry to read of your comments.
We have located your contact with our team and understand that they provided the relevant guide, in which the details are available.
We have also supplied the necessary part number and how this can be obtained.
Kind regards,
AGA Rangemaster
Quick and efficient.
11 agosto 2026
Risposta di AGA
Hi Denis,
Thank you so much for your review!
Kind regards,
AGA Rangemaster
Fantastic customer service
Fantastic customer service - had an issue with the plug on my Rangemaster sink no longer sealing the water in so contacted Rangemaster. Alex was brilliant in helping me as I had no receipts from the kitchen fitters, worktop installers or the plumbers that worked on my kitchen back in 2017, he sorted me out with a couple of replacements as I couldn't find a retailer online that had the right fitting (square plug) Thanks Alex, great to see good customer service is still a thing these days.
6 agosto 2026
Non scritta su invito
Risposta di AGA
Good morning Phil,
Thank you so much for taking the team to leave such a detailed and positive review for the service Alex has provided.
We will be sure to make Alex aware of your kind comments.
Best wishes,
AGA Rangemaster
Today my tyre burst coming out of…
Today my tyre burst coming out of Daventry two of your team stopped and helped me Lak and Nelson thank you so much for stopping it was a very kind gesture x
7 agosto 2026
Non scritta su invito
Risposta di AGA
Good morning Sharon,
Thank you so much for sharing this experience with us! It is lovely feedback to received and we will be sure to make Lak and Nelson aware 😊
Kindest regards,
AGA Rangemaster
Skip and Zen Rangemaster installation
Skip and Zen turned up on time and worked together very efficiently to remove our old range cooker and install our new Aga Rangemaster. They were very personable and tidy workers. We were delighted with the service they provided.
5 agosto 2026
Non scritta su invito
Risposta di AGA
Good morning Sheila,
Thank you so much for taking the time to leave such fantastic feedback for our Home Deliveries team Skip and Zen!
We will be sure to share your lovely comments with them 😊
Best wishes,
AGA Rangemaster
Prompt and efficient service
Delivery came on time . Men were efficient when delivering the Aga
29 luglio 2026
Risposta di AGA
Good afternoon Susan,
Thank you so much for your wonderful review!
Kind regards,
AGA Rangemaster
Oil Rayburn technical adviser ce
I emailed for advice on July 23rd but did not receive a response so phoned Technical Support on 31st July
I was given some information but asked if a more technical response could be emailed across
I haven’t received that yet and am disappointed
31 luglio 2026
Risposta di AGA
Good afternoon Carol,
We are so sorry to read that you are disappointed with the support that has been provided by our team.
We have located the communication referenced and understand that you have kindly confirmed additional details for us to review. We will be sure to advise further as soon as possible.
Kind regards,
AGA Rangemaster
AGA range cooker best service
Great service installed by experts all very clean and tidy, kept well informed at all levels of the delivery
27 luglio 2026
Risposta di AGA
Good morning Peter,
Thank you so much for your positive review; We are so pleased with your comments!
Kind regards,
AGA Rangemaster
Great Co
Great Co , super people listening and providing to individual needs , day of installation and change over was professional and hassle free . Would highly recommend AGA @ Oundle .
26 giugno 2026
Risposta di AGA
Good morning,
Thank you so much for taking the time to leave our team such a positive review. We are so pleased to read your feedback regarding the Oundle shop!
Best wishes,
AGA Rangemaster
Very helpful staff on your call centre.
24 luglio 2026
Risposta di AGA
Good morning John,
Thank you so much for your review. We are so pleased to read that you are happy with the service provided by our team.
Best wishes,
AGA Rangemaster
Sadly we are very disappointed
We have had a terrible experience. We bought our Aga earlier this year. Firstly we had to cancel the purchase completely because we could not have a later delivery date than the last one offered. We have had to have a faulty induction top replaced. The nob on the top plate is currently broken and waiting repair now too so we can’t use that now. After adding a hood to our Aga the delivery date was canceled last minute after me taking a days annual leave to be in to receive it, then on the actual delivery date specified it never turned up. The day after which was my actual day off work, it turned up in a random van with just one man who told me he couldn’t get it off the van because it was too heavy, To add I noticed before it even came off the van the box was heavily damaged. I persuaded work men working on my neighbors house to help him get it off his van and up to my house and he left. Luckily it was not damaged but the delivery was terrible and very expensive too…… sadly we are very disappointed!
24 luglio 2026
Risposta di AGA
Good morning Hayley,
Thank you so much for taking the time to leave us a review, though we are truly sorry to read of the disappointment it is regarding.
For us to review this experience further and ensure the relevant feedback is shared with the teams involved, please do contact our team using the email address below.
tpsupport@agarangemaster.co.uk
Kind regards,
AGA Rangemaster
Top class delivery
Lak and Nelson delivered our new Rayburn Heatranger with cheerful professionalism, care and expert manoeuvrings, always mindful of our garden and property. Thank you both.
They had arrived on time and also removed the old Rayburn. Excellent service.
22 luglio 2026
Non scritta su invito
Risposta di AGA
Good morning Katrina,
Thank you so much for your review! We are so pleased to read of the level of service provided by our Home Deliveries crew. We will be sure to share this feedback with them 😊
Kind regards,
AGA Rangemaster
Very happy with service received
Lak and Nelson came today to change the front of my Aga as we wanted a different colour. They were outstanding from start to finish - thank you! Great customer service and job well done.
23 luglio 2026
Non scritta su invito
Risposta di AGA
Dear Nina,
We're happy to hear that our team provided such excellent service and that you're pleased with the new look of your Aga. Thank you for sharing your positive experience!
Warm wishes,
The AGA Rangemaster Team
La Cornue
Skip and Zen were magnificent on the install of La Cornue products. Faultless from start to finish.
22 luglio 2026
Non scritta su invito
Risposta di AGA
Dear Elizabeth,
We are so happy to hear about your excellent experience with the installation of your products. We appreciate your wonderful feedback!
Warm wishes,
The AGA Rangemaster Team
Two missed scheduled deliveries no…
Two missed scheduled deliveries no comunnication regarding the second missed date, one person staying in all day but no delivery, wasting our time. Two emails saying the item was successfully delivered, which it was not, its still not delivered. Poor communications, I still have no confirmation of when the item will be delivered. Can't contact anyone unless you stay on the phone waiting for an hour. All round very unsatisfactory
21 luglio 2026
Risposta di AGA
Dear Mr Russell,
Thank you very much for your time today, for your honest feedback, and for bringing this to our attention. Thank you also for speaking with me on the phone this afternoon, and for your patience while we worked to resolve this for you.
As promised and discussed, your delivery has now been prioritised and is scheduled to take place tomorrow.
We remain here to support you. If there is anything further we can help with following delivery, please feel free to call us or email tpsupport@agarangemaster.co.uk.
Wishing you a great rest of your day.
Kind regards,
Alex and the AGA Rangemaster Team
AGA - total lack of support for loyal customers
We bought a 30amp electric AGA 38 years ago. It has since been completely updated electrically. The cooker was problematic initially with elements constantly failing. On one occasion we were without the AGA for 6 weeks. AGA then changed element supplier and the cooker worked faultlessly thereafter for many years.
BUT . .. In the past 10 years dealing with AGA has become a nightmare. Gone are the days when you could rely on the company for good service. They got rid of all their AGA engineers so it was up to the customer to hunt around to find someone - something I spent weeks doing. Basically, once a cooker is out of warranty the customer is on their own.
Over the last 10 or more years, 30amp AGA engineers have disappeared. We live in Leicestershire and finding someone to do the annual service became a nightmare. One man came from Skegness, another from Derby and the last from Sheffield. We are now unable to find anyone to look after our cooker (which is our only form of cooking).
Our cooker is in perfect working order and in immaculate condition for its age. Because of AGA's lack of support, we have been forced to get rid of our beloved AGA and are now installing an Everhot cooker - made in Gloucestershire and with brilliant customer service. The whole exercise is costing £17,000 and our AGA will be scrapped because it has no resale value.
Our message to all those considering buying an AGA - do thorough research before committing to what might, further down the line, become a "white elephant".
Shame on you, AGA management, for diminishing what was a brilliant heritage British brand.
2 marzo 2026
Non scritta su invito
Risposta di AGA
Dear JFS,
Thank you for taking the time to share your experience, and I’m genuinely sorry to read how difficult the last few years have been for you, particularly given your long history with the appliance and the effort you’ve had to put in to find support.
We absolutely recognise the commitment it takes to keep an appliance running for 38 years, and we’re pleased to hear your AGA has served you well for so long. At the same time, we do understand your frustration regarding the availability of suitably qualified engineers for older 30amp models. As businesses and service networks evolve over time, and with an appliance approaching four decades in service, we unfortunately have limited control over engineer availability in the wider market.
As with any appliance (and similarly with vehicles), once outside of warranty, ongoing servicing and maintenance remains the owner’s responsibility, and we appreciate how challenging that becomes when local support is difficult to source.
This is also why we’ve worked to provide clearer support routes and useful contacts through our resources, including the “Find an Engineer” page on the AGA Living website, to help customers locate independent service support where available in their area.
Thank you again for your feedback, it has been noted. We’re sorry to see you go, and we wish you all the very best with your new cooker.
Warm wishes,
The AGA Rangemaster Team
Love the Aga Masterchef Delux 90 DF
Love the Aga Masterchef Delux 90 DF
But find the telescopic shelves in the multi functional oven a nightmare, totally impractical for a cook who likes to change positions of shelves while cooking in progress .
16 luglio 2026
Risposta di AGA
Dear Susan,
We're glad you love your Aga Masterchef Deluxe 90 DF. We understand your frustration with the telescopic shelves in the multi-functional oven, especially when adjusting them during cooking. We appreciate your valuable feedback on this design aspect and we will ensure that this is taken into account and brought to the attention of our product development team. Thank you!
Warm wishes,
The AGA Rangemaster Team
Brilliant
Painless installation. First class team. Couldn’t fault them. Efficient, tidy, safe, quick.
Delighted with the service.
15 luglio 2026
Risposta di AGA
Dear Linda,
We are glad to hear our team provided a painless installation and excellent service. Your kind words mean a lot to us!
Warm regards,
The AGA Rangemaster Team
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