abbotFox Recensioni 

133
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Charlie and Colin have been amazing since we contacted Abbot Fox. The property in question was dual listed and we actually contacted Abbot Fox second. The level of service and care has been worlds... Leggi di più

Valutata 5 stelle su 5

Charlie and Dawn have both been phenomenal in all ways in my property search. Dawn was so patient at showing me properties and was understanding. Charlie has been so good from a sales perspective flex... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Charlie was efficient and professional when arranging to view a property, and followed up quickly when our offer was accepted. Many thanks for your help!

L'azienda ha risposto

Valutata 5 stelle su 5

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. Sh... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenti immobiliari

Scritti dall'azienda

abbotFox is not your typical estate agency. Based in Norwich and covering Norfolk and north Suffolk, we’ve built a reputation for doing things differently. Since 2012, we’ve combined modern, design-led marketing with traditional values to offer a smarter, more personal way to move. Whether you are a buyer, seller, landlord or tenant, our aim is simple: to give you the very best experience possible. Our award-winning team is dedicated to clear communication, honest advice and outstanding results. With professional photography, engaging video tours and creative marketing, we ensure every property, whether for sale or to let, stands out. Within our main agency, abbotFox also offers a private bespoke office dedicated to the sale and acquisition of unique, period, modern and country homes. This specialist service combines market expertise, creativity and discretion to deliver exceptional outcomes for properties that demand a more tailored approach. What truly sets abbotFox apart is how we treat people. Clients tell us that working with abbotFox feels refreshingly different, less corporate, more human, and always focused on results.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

133 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,6

Tutte le recensioni

(133)

42 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Buying a bungalow

Great experience buying a bungalow from abbotFox
Everything explained, and keeping me informed what was happening with the solicitors.
Got there eventually!
Thanks Emma

20 dicembre 2025
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Risposta di abbotFox

Thank you for your lovely feedback. We’re so pleased to hear you had a great experience buying your bungalow with abbotFox and that everything was clearly explained along the way.

The process can certainly take a little time, but we’re glad we got there in the end. Emma will be delighted to read your kind words.

Wishing you every happiness in your new home and thank you again for choosing abbotFox.

Valutata 5 stelle su 5

Charlie was very helpful in any…

Charlie was very helpful in any questions i had and also the follow up after the viewing was done would highly recommend

12 gennaio 2026
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Risposta di abbotFox

Thanks Matt for taking the time to leave a review. Charlie will be delighted to hear your comments, and we’re pleased to know you found both the support and follow up after your viewing helpful. Thank you for the recommendation it’s greatly appreciated.

Valutata 5 stelle su 5

Really efficient

Really impressed with how quickly everything was handled. Jennifer kept the process moving quickly and efficiently the whole time. Thanks to Jennifer and the team at abbotFox for a well-run service overall. Would definitely recommend.

31 dicembre 2025
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Risposta di abbotFox

Thank you so much for your kind words we really appreciate you taking the time to leave such positive feedback. Jennifer will be delighted to hear your comments, and we’re pleased we could keep everything moving smoothly for you. Thanks again for choosing abbotFox, and for the recommendation.

Valutata 5 stelle su 5

Prompt response to my request

Charlie was very helpful and focused on meeting the needs of our searching.

30 dicembre 2025
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Risposta di abbotFox

Thank you for taking the time to leave a review. We’re really pleased to hear that Charlie was helpful and focused on understanding your needs during your search. If there’s anything else we can help with, please don’t hesitate to get in touch.

Valutata 5 stelle su 5

Excellent customer service

Called to enquire about a plot of land and was very pleased to be helped by Charlie, who went out of his way to provide advice and guidance, to an extent I really wasn't expecting. I look forward to engaging with him more, and hope we can transact before long!

16 dicembre 2025
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Risposta di abbotFox

Thank you for such a thoughtful review. We’re really pleased to hear that Charlie went above and beyond to provide advice and guidance, that’s exactly the level of service we strive to offer. It’s great to know your experience exceeded expectations, and we’ll be sure to share your kind feedback with him.

Valutata 5 stelle su 5

Abbot fox and Emma Rahman

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich
Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. She was very calm and reassuring when she spoke to me throughout the process. She was good at keeping both myself and the buyer happy throughout and managed to keep both sides calm when unexpected delays occurred. Emma managed the sale process from the estate agent’s side very well and I am very grateful for all her work.
I wish her all the best.

18 dicembre 2025
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Risposta di abbotFox

Thank you very much for taking the time to leave such a detailed and kind review. We’re delighted to hear that Emma supported you so well throughout the sale of your flat in Norwich. Her calm, reassuring approach and clear communication are real strengths, especially when navigating unexpected delays, and it’s lovely to know how much you appreciated her efforts. We’ll be sure to pass on your kind words to her. Thank you for choosing abbotFox, and we wish you all the very best moving forward.

Valutata 5 stelle su 5

Amazing staff especially Emma!

All the staff I came in contact with at Abbotfox were extremely helpful and supportive but I must single out Emma (Sales Progressor) for the highest praise. Emma went above and beyond with making my purchase as smooth as it could be. She was indomitable, structured, always smiling and positive which is what you need during a really stressful time. Having had a bad experience earlier in the year it was wonderful to be assisted by Abbotfox to secure my dream home.

19 dicembre 2025
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Risposta di abbotFox

Thank you so much for such a wonderful and thoughtful review. We’re really pleased to hear that the whole team at abbotFox were helpful and supportive, and especially grateful for your kind words about Emma. She truly does go above and beyond for her clients, and her positivity, structure and determination make a real difference during what can be a very stressful process. We’ll be sure to share your feedback with her. It’s fantastic to hear that we were able to help you secure your dream home after a difficult earlier experience. Congratulations, and we wish you every happiness in your new home.

Valutata 5 stelle su 5

The most excellent customer service, and care!

Rob was my initial contact, and we stayed in touch during the process. Emma Rahman was the Sales progressor, who saw our home move through, right up until completion.
Emma was so positive throughout, helping to keep me on track! I could call as many times as I needed to, or email, and Emma was right there. Even when out of the office, Emma kept up to date with things.
Within the entire chain, Emma was the one to get things done, and moving! From chasing each side, to making sure Solicitor’s were on the ball. Everything Emma done, made the process of moving home (and relocating to a new area!) so much smoother.
When I viewed the property, the service, and feel I had from everyone I spoke with at Abbot Fox, was a game changer. It really did give me confidence to move forward, and put my offer in. The property was listed with multiple agents, but it was Abbot Fox that I wanted to work with.
Thank you Emma. Thank you to Rob, and to you both for being such a dream team. I really don’t think things would have moved the way they did without you both.

28 novembre 2025
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Risposta di abbotFox

Thank you so much for taking the time to leave such a kind and thoughtful review. It genuinely means a lot to us.

Rob and Emma will be absolutely delighted to read this. Emma really does go above and beyond for her clients, and your words reflect that perfectly.

We’re also so pleased that your experience with the team gave you the confidence to move forward with your offer, that’s exactly the level of service we strive to deliver.

Wishing you every happiness in your new home!

Valutata 5 stelle su 5

Thank you to Charlie, Rob and Colin

Throughout the entire process, from my initial appointment with Colin, to Charlie and Rob taking over the sale, I have received nothing short of outstanding customer service. Their professionalism, clear communication and honest advice has made everything feel straightforward and stress-free. They consistently reassured me at every stage and truly understood the deadlines I was working to, especially with my job taking me away from home.

I’m genuinely grateful for their support and would highly recommend Abbotfox to anyone looking for a reliable and dedicated estate agency. Thank you.

10 dicembre 2025
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Risposta di abbotFox

Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Colin, Charlie and Rob were able to support you so well throughout the sale. Their professionalism and communication are something we’re really proud of, and it’s great to know they helped make the process feel clear and stress-free for you especially with the added pressure of your work commitments.

We truly appreciate your recommendation and are grateful for the trust you placed in abbotFox.

Valutata 5 stelle su 5

Just what we needed!

Sam was friendly, professional and knowledgeable throughout the whole process and I would happily recommend this agency to anyone looking to buy or sell a property in the Norfolk area. Thank you AbbottFox!

3 novembre 2025
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Risposta di abbotFox

Thank you so much for the lovely review. It means a lot that you'd recommend us, and we're delighted we could help with your move. If you ever need anything in the future, we’re always here to help.

Valutata 5 stelle su 5

Excellent service

Emma Rahman has been exceptional in the purchase of this property, going above and beyond customer service.
She is constantly available to answer questions and push for progress, not only for this purchase but also for the sale of my existing property. I only wish that I had used Abbott Fox for my sale from the start as I am quite sure it would have been finalised by now!

22 ottobre 2025
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Risposta di abbotFox

Thank you so much for your positive feedback. We're delighted to hear that Emma has provided such exceptional support throughout both your purchase and sale. She always strives to go the extra mile for her clients, and it’s great to see her efforts recognised. We truly appreciate your kind words and are so pleased to have been part of your property journey.

Valutata 5 stelle su 5

After sales support by Emma has been incredible from start to finish

Emma Rehman in After Sales Support has made my experience with Abbot Fox. She is an asset to Abbot Fox and an absolute star. She combines professionalism with genuine warmth and friendliness. You can tell she truly cares about helping and getting things right.

Due to some really challenging circumstances, I don’t think my purchase would have happened if it wasn’t for Emma, she’s tenacious and never gives up until a problem is solved. She’s gone above and beyond for me to make sure everything has turned out successful. It’s clear that she takes great pride in her work and in making customers happy.

Simply put, Emma is a wonderful person, a huge asset to Abbot Fox and it’s been a pleasure dealing with her throughout a stressful process. Thank you for keeping me sane the past few months and providing such incredible support.

20 ottobre 2025
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Risposta di abbotFox

Thank you so much Lauren for taking the time to share such a heartfelt review. We’re absolutely delighted to hear how much Emma’s support has meant to you throughout your purchase. She truly embodies our commitment to combining professionalism with genuine care, and we couldn’t agree more that she’s a real asset to the team. We’re so pleased she helped make a challenging process a positive and successful experience for you.

Valutata 5 stelle su 5

Emma has guided me through two house…

Emma has guided me through two house sales in recent months and I cannot thank her enough: her service, attention to detail and sense of humour has made the entire process an enjoyable and stress-free experience. If only there were more Emma’s out there! Thank you so much. Highly recommend!

21 ottobre 2025
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Risposta di abbotFox

Thanks Lily, thank you so much for your kind words and recommendation. We're delighted to hear that Emma has made your selling experience smooth and enjoyable. Her attention to detail and friendly approach make her a real asset to our team, and it’s wonderful to see her recognised for it.

Valutata 5 stelle su 5

I feel understood and kept in touch with…

I feel cared for and kept in touch with what's coming in. I feel understood and listen to by Charlie. Charlie is aware of exactly what I need and seems to be doing his very best to find me my next home.

21 ottobre 2025
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Risposta di abbotFox

Thanks Paula, we're really pleased to hear that Charlie has made you feel listened to and supported throughout your search. He takes great pride in understanding his clients’ needs and helping them find the right home, so it’s fantastic to know his efforts are making a difference.

Valutata 5 stelle su 5

Emma Rahman made it great

Emma Rahman made it great, we wouldn’t have completed the sale without her hard work dogged determination.

21 agosto 2025
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Risposta di abbotFox

Thank you for your kind words. We’re delighted to hear that Emma’s dedication and hard work made such a positive difference to your sale.

Valutata 5 stelle su 5

Emma at abbotFox

Emma at abbotFox has been amazing. She was always on the other end of the phone as soon as you needed her and was always keeping us up to date with the latest. A massive thanks to Emma and the team at abbotFox!

20 ottobre 2025
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Risposta di abbotFox

Thank you for your lovely feedback. We’re so pleased to hear that Emma and the team were able to support you throughout the process. Your kind words and thanks mean a great deal to us!

Valutata 5 stelle su 5

A businesslike and discrete level of…

A businesslike and discrete level of service, and consequential high level of personal satisfaction with the focus provided by abbotFox, and in particular by Samuel Le Good during the sale of our property. From the outset, Sam’s professionalism, market knowledge, and direction reflected a clear understanding of both the local and regional property markets and provided a firm foundation for our decision making. The advice provided was consistently well-judged, and the transaction was managed with notable efficiency. Communication throughout was clear, timely, and reassuring, ensuring the process remained smooth and stress-free. I would not hesitate to recommend abbotFox and the team to anyone seeking expert representation in the sale or purchase of a home.

11 ottobre 2025
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Risposta di abbotFox

Thank you so much for your kind words. We’re delighted to hear that you were pleased with the service and guidance provided by Sam and the team. It’s great to know the process felt smooth and well-managed, your recommendation means a lot to us.

Valutata 1 stelle su 5

Huge thumbs down

Viewings conducted by 3rd party agent who knew nothing about the property and appeared under the influence.

Property marketed with incorrect information. Staff making up info. How do you value a property without knowing basic details of it? I had to pay land registry for accurate details, myself!

Waiting days for responses when making offers.

Weeks with no contact during purchasing

Extremely poor communicators.

Zero acknowledgment of my withdrawal from a purchase having been incredibly patient for months to no avail. Zero sales mindset as I’m in the market to BUY! Very silly.

I wouldn’t even consider viewing a property with this lot in the future and definitely wouldn’t sell, or let a property through them.

Avoid, avoid.

16 ottobre 2025
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Risposta di abbotFox

We’re genuinely sorry to hear that you feel this way and that your experience didn’t meet expectations.

To clarify, the viewing representatives who accompany viewings are there to show the property and facilitate initial enquiries, but more detailed questions are always handled by the main point of contact the member of staff who arranged the viewing.

In this particular case, the apartment had a complex lease situation, and even the seller was not familiar with all the details. We worked hard to gather accurate information, including speaking directly with other leaseholders in the building.

We completely understand your frustration with delays and the seller’s limited knowledge, and we did our best to provide updates and respond promptly throughout. Our communication records show consistent updates and responses, and at no point were you left without information we had access to.

We appreciate how frustrating it can be when certain details depend on the seller’s side, but it would be unfair to suggest we were unresponsive or misleading when we were transparent about these challenges.

We’re sorry that, despite these efforts, you felt disappointed.

We always strive to deliver the highest level of service and will take your comments on board to improve further.

Valutata 5 stelle su 5

AbbotFox have been brilliant...

AbbotFox have been brilliant when dealing with both our purchase and sale.
Sam Le Good has been very clear in his communication and has done everything he said he would do.
He was able to secure our dream home and successfully market our current house within a matter of days.
Colin went above and beyond to conduct a viewing in his own time on a Sunday - great service.
We can't thank Sam and the team at AbbotFox enough.

10 ottobre 2025
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Risposta di abbotFox

Thank you so much Chris for your wonderful feedback. We’re thrilled to hear that Sam, Colin, and the team have helped make both your sale and purchase such a positive experience.

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