World Food Shop Recensioni 

294
•
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. T... Leggi di più

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ Fast Shipping and High Quality! I ordered Golden Kili Tea boxes on Wednesday and it was shipped the same day - it was already at my door by Friday! The item arrived in perfect condition, secure... Leggi di più

Valutata 5 stelle su 5

First items arrived damaged in transit ie 2 bottles of briannas dressings. Notified world food store and Jonathan organised replacement items quickly and efficiently. Could have had a refund too if I’... Leggi di più

Valutata 2 stelle su 5

I ordered some ingredients for a special recipe and paid for express delivery leaving plenty of time. The package arrived late and I had to buy a pre-made version of the recipe at the last minute.... Leggi di più

Dettagli dell'azienda

  1. Supermercato

Scritti dall'azienda

World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

294 recensioni

5 stelle
4 stelle
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Solitamente risponde entro 1 settimana

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4,2

Tutte le recensioni

(294)

60 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Super unhappy with this business I sent…

Super unhappy with this business I sent an email about how my items broke in delivery they sent an email back asking for photos. I sent four photos back with no response. The items were in glass jar which in turn damaged and contaminated the rest of the package. Tried to call a number of times and it keeps going to answering machine.

22 ottobre 2024
Non scritta su invito
Logo di World Food Shop

Risposta di World Food Shop

Hello,

Thank you for reaching out and sharing your feedback regarding your recent order. We are genuinely sorry to hear about the damaged item and for any frustration this has caused.

I want to assure you that we did respond to your emails and have taken steps to resolve the issue. Sometimes, email responses can end up in spam or trash folders, so we kindly ask that you check those folders in case our replies were directed there.

Please let us know if there’s anything further we can assist you with. We appreciate your patience and understanding and hope to have the chance to serve you better in the future.

Best Regards,
World Food Shop

Valutata 1 stelle su 5

I ordered three different flavours of…

I ordered three different flavours of Jell O to try some recipes. One of them arrived split and had leaked over everything. I emailed them twice once through the order and the second time through their website. They did not even respond. Wont be using them again.

24 ottobre 2024
Non scritta su invito
Logo di World Food Shop

Risposta di World Food Shop

Hello,

Thank you for reaching out and sharing your feedback regarding your recent order. We are genuinely sorry to hear about the damaged item and for any frustration this has caused.

I want to assure you that we did respond to your emails and have taken steps to resolve the issue. Sometimes, email responses can end up in spam or trash folders, so we kindly ask that you check those folders in case our replies were directed there.

Please let us know if there’s anything further we can assist you with. We appreciate your patience and understanding and hope to have the chance to serve you better in the future.

Best Regards,
World Food Shop

Valutata 5 stelle su 5

Great Customer Service, but Delivery Service Needs Improvement

I recently experienced an issue with a missing delivery, and while the customer service team handled the situation well, there’s room for improvement with their delivery service. After my package was marked as delivered, I couldn’t locate it. The team was quick to respond, providing delivery coordinates and a photo of the location, which I confirmed was correct. Despite this, the package wasn’t found.

The customer service team was helpful and offered a refund or replacement, though some items were out of stock. I opted for a full refund, which was processed without issue. I want to emphasize that the fault lies with the third-party delivery company, not the customer service team, who did their best to assist me.

However, I believe the delivery service needs improvement. Better communication and ensuring that packages are left securely would prevent such issues in the future. Overall, I’m satisfied with the customer support, but the delivery process could be significantly improved.

18 settembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Updated to very good

Thank you World Food. Cleared up the mystery on my missing order. I would give you 5 stars but you use evri as a courier. Ordered item 03 Oct. Amazon notified me that it was dispatched 04 Oct and to be delivered by 8pm on 06 Oct. Evri was the courier - Tracking number T0436A1225160717. They say it is still with the vendor. ????? Vendor (world food) says it is delayed in the courier depot. Evri now won't deliver until 09 October??? I am now told it won't be delivered until 09 October. This is a food item, evri. Don't you care?

7 ottobre 2024
Non scritta su invito
Valutata 4 stelle su 5

Pleased with items, lousy delivery though.

Was very pleased with the products expiry time, plenty of time before the "use by" date. My only gripe and why it's 4* rather than 5* was, I paid for express delivery on Monday morning at about 11.00am, product arrived via Amazon???? on the Friday afternoon. It should have been here no later than Wednesday according to their website.

2 settembre 2024
Non scritta su invito

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