The “Ask Wordtune”/AI text creation feature on IOS suddenly stopped working for me. Every prompt gives me “Something went wrong. Try again in a few minutes.” I tested it on three different devices, an... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Every day, I use this tool For a long time, I have been using Wordtune regularly, and it has become an integral part of my daily work. The Rewrite feature has been particularly helpful in impro... Leggi di più
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I've been using Wordtune regularly for a long time, and it's become one of those tools I genuinely rely on in my day-to-day work. I especially use Rewrite to quickly improve phrasing, tone, and c... Leggi di più
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Definitely satisfied, but... I love the web-based version. In the future, I will rate the app 5 stars once it becomes more stable (sometimes it doesn't recognize the selected text) as well... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Wordtune is a Generative AI powered platform designed to enhance productivity and creativity in writing. It offers features like content rewriting, AI-driven suggestions, content creation, and summarization. Millions of professionals use Wordtune every day. Try it for free and get things done faster.
Informazioni di contatto
Shlomo Ibn Gabirol St 124, 451523, Tel Aviv-Yafo, Israele
- help@wordtune.com
- wordtune.com
4,2
Molto buono
581 recensioni
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Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
I love this product
I love this product. I've been using it for about 3 years, and every year, it gets better and better. The customer service team is fantastic, too.
9 marzo 2025
Non scritta su invito
Risposta di Wordtune
Hi Laura!
Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.
Please know that we are always here to assist you and address any concerns or questions you may have. Our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.
Once again, thank you for your positive feedback. Have a great day!
Wordtune to the Rescue!
I recently had a technical issue with Wordtune when I couldn't log in. The reason this was frustrating is I use Wordtune for hours each day. Within hours, they responded, and the issue was quickly dissolved. They have since followed up to make sure everything is working. The reason I was frustrated when it wasn't working is that Wordtune is a great resource, it's like having an editor on call 24/7!
24 febbraio 2025
Non scritta su invito
Risposta di Wordtune
Hi Jeb,
Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.
Please know that we are always here to assist you and address any concerns or questions you may have. Our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.
Once again, thank you for your positive feedback. Have a great day!
Professional, Prompt, Friendly & Reassuring!
Professional, Prompt, Friendly & Reassuring!
Wordtune has been an invaluable companion in elevating the clearness and speed of my writing.
The intuitive suggestions and seamless user experience have truly set this tool apart.
Despite choosing to cancel my subscription to streamline expenses, the level of customer service was outstanding, with a swift and thoughtful response to my needs. The team handled my cancellation and refund efficiently. I am truly impressed and grateful for the positive experience and generous future discount offer. Though I'm leaving for now, Wordtune's impact on my work has been profound. Highly recommended to anyone looking to elevate their writing.
17 febbraio 2025
Non scritta su invito
Risposta di Wordtune
Hi Marina!
Thank you for taking the time to write us a feedback. We take pride in providing exceptional quality and ensuring that our customers have a seamless and enjoyable experience. It is through feedback like yours that we are able to continuously improve our product. Your input is invaluable, and we are grateful for your support.
Please know that we are always here to assist you and address any concerns or questions you may have. Our dedicated team is committed to providing excellent service and ensuring that you have a positive experience with us.
Once again, thank you for your positive feedback. Have a great day!
Super quick to respond
Super quick to respond. Reached out in person (via email) to make sure what I needed and wanted was met. Highly recommended.
12 febbraio 2025
Non scritta su invito
Risposta di Wordtune
Hi there,
Thanks so much for your positive feedback. We love hearing from our users on how Wordtune helps them with their writing. Thank you for putting a smile on our faces.
Happy writing!
Do NOT subscribe to Wordtune
Similar to recent posts, though I cancelled my subscription in advance of renewal, I am receiving emails about further payments. Seeking clarification is pointless; they will try everything to lure you to continue payments. Their responses avoid answering a direct question regarding cancelled subscriptions. Regardless of the usefulness of this product, Do NOT subscribe to it.
4 febbraio 2025
Non scritta su invito
Risposta di Wordtune
Hi Pat,
Thank you for sharing your feedback, and I’m really sorry to hear about the confusion surrounding your cancellation. We completely understand how frustrating this must be. Our goal is to provide clear and transparent service, so I apologize if our communication fell short.
Upon checking, I see that your ticket is already being handled by one of our Support Experts. We’ll reach out to you within 12-24 hours to assist with resolving this issue.
We appreciate your patience and understanding, and we’re here to help make things right.
Charged even though I cancelled and…
Charged even though I cancelled and refused to refund. I have disputed the charge with my bank and hope they will fix it. I will never use WordTune again! Now I am out almost $120 for something I did not even want!
27 gennaio 2025
Non scritta su invito
Risposta di Wordtune
Hi Ashley,
We're truly sorry for any inconvenience you've experienced. Our aim is to provide excellent customer service, and we're committed to resolving this issue promptly.
In line with that, we're requesting a few details from you to locate and confirm your Wordtune account. Once we have this information, we'll contact you via email. If you've already contacted us, please keep an eye out for our response from help@wordtune.com.
Thank you for your patience. We hope to resolve this soon. 🙏🏼
100% Scam - WordTune relies on fraudulent practices.
This company is a pure scam. Save your time and money. There is no way this company should be allowed to continue its operations today.
I started on a three day trial and cancelled the subscription with them on the FIRST day of my free trial. Despite that I was charged with USD 119.88 for yearly membership. The company gives you an option to cancel your subscription, however your billing remains active regardless of your ‘cancellation’ (YES, you read that right !!!)
Useless chat Bot and customer service and by the way the majority of the 5-star reviews are fake. Even 1-star rating is too much for these fraudsters.
I will be disputing this with my bank and all the negative reviews here is to serve as a proof that so many people got trapped in the same way. Need to find who the regulator is so they can shut this business ASAP.
PLEASE DO NOT EVER SHARE YOUR CARD DETAILS WITH THESE GUYS!!! THEY WILL CONTINUE CHARGING YOU FOR LIFE…
21 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Maria,
Please accept our sincere apologies for any inconvenience. Our goal is to deliver great customer service and as part of that goal, we want to make sure this will be resolved as soon as possible.
In line with that, we're requesting few details from you to locate and confirm your Wordtune account. Once we have this, we'll reach out via email. If you have already reached out prior to this, kindly keep an eye for our response from help@wordtune.com.
Hoping to have this resolved soon. 🙏🏼
Outstanding Writing Support Tool – Highly Recommend!
Wordtune has been an invaluable companion in enhancing my writing clarity and efficiency. The intuitive suggestions and seamless user experience have truly set this tool apart.
I’m only leaving because my new position no longer requires extensive writing support, but I am incredibly grateful for how Wordtune helped elevate my work.
Thank you, Wordtune team, for such a fantastic product! Highly recommended to anyone looking to improve their writing! 5 stars!
30 dicembre 2024
Non scritta su invito
Risposta di Wordtune
Hi,
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day! Happy writing.
Risposta di Wordtune
Hi Mo,
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day! Happy writing.
I signed up on Black Friday for 40% off…
I signed up on Black Friday for 40% off a yearly subscription. The subscription came out of my account after the automatic three-day trial so I was billed after Black Friday, which meant that I was charged the full price. This is false advertising. I have tried to contact Wordtune but I am still waiting for their support team to respond. I await a refund for the discounted amount.
Since I wrote this review, Wordtune has resolved the issue, and I had a positive experience with their team.
29 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Christine,
Thank you so much for bringing this to our attention. We're sorry that you came across this issue while using our product. We understand that this situation can be frustrating, and we apologize for that.
We hope you will allow us to make things right with you, and to help you have a smoother Wordtune experience. Please let us help you by sending us an email at: help@wordtune.com or you may provide your email address here so that we can take a look at your email request and help resolve your issue right away.
Our team would gladly look into it. We hope to hear from you soon!
Wordtune has been an amazing tool.
4 dicembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Nancy!
Thank you for your positive feedback! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our product/service. Your satisfaction is our top priority, and it is truly rewarding to know that we were able to meet your expectations.
Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have. We're always here.
Happy writing!
J'ai eu le plaisir de parler à Justine…
J'ai eu le plaisir de parler à Justine qui m'aidé a avoir un remboursement de 40% suite à un renouvellement sans autorisation. Justine était rapide a resolu mon problème. J'apprécie vraiment leur professionnalisme et leur dévouement pour m'aider.
2 dicembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Ghizlane!
Thank you for your positive feedback! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with one of our support expert, Justine. Your satisfaction is our top priority, and it is truly rewarding to know that we were able to meet your expectations.
Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have. We're always here.
Happy writing!
Very helpful application
26 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Pinhast!
Your feedback is greatly appreciated. It’s our pleasure to hear that Wordtune was able to assist you and help you achieve your goals. That's what we're here for!
If you have any further questions or feedback please feel free to reach out at help@wordtune.com
Happy writing!
Effortless experience
15 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Jessie!
Thank you for the time you took to write such great feedback! We are glad you're enjoying your app experience!
We appreciate you, and we're so glad to have you around. Please know that you can always reach out to us (through help@wordtune.com) with any questions or concerns you may have.
Happy writing!
I had the pleasure of talking to Niki
I had the pleasure of talking to Niki, and I couldn’t be more impressed with the level of support I received. Niki was not only incredibly knowledgeable but also patient and attentive throughout the entire process. Niki took the time to understand my issue, provided clear and effective solutions, and followed up to ensure everything was resolved to my satisfaction. I truly appreciate their professionalism and dedication to helping me.
15 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Krenare,
We really appreciate the time you took to write such great feedback! All feedback is highly appreciated, as it enables us here at Wordtune to further develop our products and services.
We’re very grateful for customers like you and hope you stick with us for years to come!
Have a great day!
My niece was on my laptop an…
My niece was on my laptop an accidentally subscribed to this tool. I’ve tried contacting their chat and emailed them but have received no response all I’m getting is that it cannot be refunded. I tried multiple times to cancel this subscription and the website kept crashing next thing I know there’s £92 taken from my account that it doesn’t look like I’m going to get back!! I’ve lost my job and explained that multiple times and there’s no response at all!
10 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Cloe!
Thank you so much for bringing this to our attention. We're sorry to hear you had trouble cancelling your account.
We take our users' concerns with the utmost importance and urgency, and we hope you would allow us to make things right with you, and hopefully turn this into a smoother Wordtune experience.
Keeping that in mind, we're requesting a few information from you to verify the details we have on file and have this resolved as soon as possible.
We hope to hear from you soon!
Unauthorized Subscription Renewal without any Refund
I was accidantally charged last year for unauthorized subscription renewal and immediately cancelled my renewal. This year AGAIN they charged me for subscription renewal. I don't know why they keep stealing from poor people but there should be a way to cancel the subscription without any tricks. They don't let me cancel my subscription and charge me every year. They don't respond to emails/chats/and there is no customer service. There is only one but saying we don't have any refunds. But they don't respond to unauthorized subscription renewal!
7 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi there!
Thank you for taking the time to share your thoughts with us. We apologize for any frustration caused by this situation.
Please note that our plans are recurring, which means they will automatically renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed. In addition, users have the option to cancel their subscription through their account page if they do not wish to have their subscription automatically renewed. Please refer to this article for detailed instructions: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription
We hope you will allow us to investigate this further, and to help you have a smoother Wordtune experience. Please let us help you by sending us an email at: help@wordtune.com
Our team would gladly look into it. We hope to hear from you soon!
Great Application
7 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Issa!
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day! Happy writing.
Powerful accurate re-writing site
This site helped tremendously when it came to rewording sentences and paragraphs we were stuck on. Site rewrites quickly and accurately. Highly recommend to anyone looking for the extra little push to get them through.
2 novembre 2024
Non scritta su invito
Risposta di Wordtune
Hi Brandon!
Thank you for your positive feedback. Wordtune appreciates your kind words and is glad to hear you had a positive experience.
Your feedback serves as a motivation for our team to continue delivering excellent service and maintaining the quality that our customers expect from us.
Hope you have a great day! Happy writing.
If you cancel your subscription
If you cancel your subscription, please screenshot it and save it. If you are charged $119.88 for a recurring subscription you will NOT be able to get your money back. Please check BBB reviews. Also, if you try to contact their customer service, good luck. They operate by chat and it can take 24 hours to respond back to you, if they respond. I did try sending emails, they never responded! I had to reach out to their parent company, AI21 labs. Seems like I finally got a response via chat the next day. So if you like poor customer service this is the company for you.
31 ottobre 2024
Non scritta su invito
Risposta di Wordtune
Hi Chris,
Thank you for sharing with us your experience. We understand that this situation can be frustrating, and we apologize for that.
Kindly note that our plans are recurring, which means they auto-renew at the end of each billing cycle. This is also stated in our Terms of Use (https://www.wordtune.com/terms-of-use) to ensure our users are informed. In addition to this, users always have the to option to cancel their subscription through their account page to stop the auto-renewal of their subscription. You may check out this article to know how: https://support.wordtune.com/en/articles/5304438-how-to-cancel-my-wordtune-plus-or-unlimited-subscription
We hope you would allow us to make things right with you, and to help you have a smoother Wordtune experience. Please let us help you by sending us an email at: help@wordtune.com
Our team would gladly look into it. We hope to hear from you soon!
We are here for you.
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