Wine Enthusiast Recensioni 318

We bought a significant piece of furniture sight unseen just from our previous experiences with Wine Enthusiasts and could not be happier.

Ease of ordering. Good selection. Great service.

I bought a wine luggage. Your site provided very good information on the pieces of luggage. Using your website was easy. The item was delivered quickly with no problems.

Great product choices, competitive pricing and strong customer support.

This is the wine fridge I have been looking for. It holds the larger bottles, and is the first one I have seen that actually holds as many as it claims. I like the display of the shelving units and by it being sideways the way it puts the wine on display. I opted for the single temp rather than dual, as I have far more red than white wine. I have a smaller one to store the whites.Service was great start to finish, shortly after placing my order I received a confirmation call, I received both an email and another call from the carrier when it shipped informing me of ETA and to clarity any questions I might have. I was provided a three hour window on delivery day, and received a call when they were ten minutes out. I have noticed the actual temp tends to run two to three degrees colder than the setting. Easy fix, I increased my desired setting a couple of degrees.
I have referred Wine Enthusiast to a neighbor who I know is also looking for a larger fridge.

They had what I needed and ordering was relatively easy.

Call three times to speak with someone in tech support for a Wine Enthusiast refrigerator. Each time, after an extended periodon hold, the line simply went dead. I emailed. Two days later, Mikee C. emailed back. I asked to speak via phone as I had multple questions. He called, but again, we got cut off while I was on hold. He followed up with an email 30 min later partially answering one of my questions (that they only had stock of two parts for my frig), but clearly showed he had no interest in calling back or in answering other questions. All-in-all, it was a TERRIBLE experience, and I cannot ever imagine wanting anything to do with this company going forward.

I agree wholeheartedly with the other negative reviews. I purchased a $2,500 wine credenza that was advertised as “in stock - will ship from our warehouse in 24-48 hours”. I purchased the item on March 19th for my husband’s birthday (which in late April) and to date the item has been packed but not shipped and the estimated “delivery date” is well over a month after my order date. Every time I call customer service the agents keep telling me the item is in transit (and give me different delivery dates) but can’t explain how the item hasn’t yet been picked up by shipper. I’ve called customer service, emailed FragilePak (with no response) and submitted a support ticket with Wine Enthusiast (also with no response). At this point I’m quite certain the item just will not ship. So much for “in stock - will ship in 24-48 hours”. So frustrating and honestly wildly unprofessional.

Would definitely recommend WE because of the great customer service. I received a number of (slightly) damaged items, which was disappointing as those were intended as gifts. The customer support reps were super helpful in arranging a return with a pickup, and a prompt replacement. They were very friendly, personable and professional. Will not hesitate to place more orders in the future.

Do not use this company. I just ordered some racks from them after receiving a 10% off discount code as a thank you for going to their site after visiting to view their racks. That discount link took me to their site, where I ordered and applied the promotional code we’d been sent. However the discount was not applied. So I called their customer service and was first told that the discount had been discontinued. When u then explained that we’d just now received it, I was then told that it clearly stated that certain items were excluded. I then asked why then when we were viewing their racks we were sent the promo….and why that link took us to their entire inventory (and clearly stated on the link that the discount applied to “our store”, I was asked to forward the email. After forwarding and a few minutes of researching by their rep, he pointed out that at the very bottom……if you scroll ALL THE WAY to the end of the email….there if very small fine print (so small I had to zoom in to read), it does state the exclusion. Clearly this is a tactic that I do not appreciate and I will not rest until I make sure to call them out on every social media site I can possibly do so on. It’s not at all about the $…..it’s about the principle and unfair retail marketing of this company that I take exception to.

horrible product! I received a round charcuterie board and the board came chipped. Getting ready for the Super Bowl and didn’t want to come to this point. Not only chipped but drawer with the little utensils would not come out. Would not recommend.

We ordered a few items and one of them was broken.
I called and got assistance right away! Rose was amazing and walked me through he process to get another item. SHe was super friendly, knowledgable ,and she was able to ship me a replacement item right away!

This is a review of one of the customer support representatives only, nothing else (all else was good, but this is a limited review). I contacted WE to request a refund based on their 30 day price guaranty. By the luck of the draw, i was connected to Rose Del Rio, who handled my request. She was very helpful, very efficient and very professional. We had some problems with her sending me emails and me sending her emails (computer problems, not her or my fault) and she was very patient with this. She is a very good representative of the company and should be complimented.

Love their products! They're always super helpful if there's a problem.

Ordered some gifts for my employees and everything went very smoothly. One arrived damaged (looked like the box got crushed during the transit) and Wine Enthusiast quickly got a replacement out without an issue. Will definitely come back for future orders!

I had made a mistake during the ordering process for a new wine fridge. I reached out to Customer Service and was lucky enough to be connected with Scott Norman. Not only did Scott research and resolve my issue, with multiple emails he kept me updated and informed of everything he was doing until the problem was totally resolved.

I am updating and replacing my initial post because Wine Enthusiast reached out to me directly and explained the policy around posting product reviews. I don't want to accuse anyone of wrongdoing if there is a valid rationale. They even manually pushed my review through ahead of the 7 day window to demonstrate transparency. They also extended an offer to discuss in more detail the shortcomings I presented in my review. I don't think anyone could ask an organization to do much more than that.

It's been now more than 2 weeks of calling, emailing, chatting, all due to an order that supposed to be delivered Dec 29 but nobody ever gets back to actually give me an update. Emails are not responded to; if i was lucky to get someone online after almost an hour wait, it was in vain anyway because all i heard was "will email you with an update". Forget about following their automatic phone response and ask for a call back - tried that, calling me back never happened either. This used to be a good company, i have ordered thousands of dollars in gifts but this is the last straw and last order i have ever made. Very disappointed but mostly frustrated.

We received a 24 bottle wine cooler by Wine Enthusiast as a gift. Although the product works well so far and looks nice, one of the slide in bottle racks was out of shape and doesn't seat properly in the rack channels. Contacting customer service was of no value. They told me that they do not have replacement racks and to send it back to Amazon for replacement. WHAT? Send back a 60# refrigerator instead of getting a $10 replacement rack. Believe what you read here about the customer service.