Good experience overall. Things that could be better: first, pick up of old refrigerator could be on original ordering. Going through an AI bot was not helpful, and I had to call to make that arrang... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This is hands down the worst customer service experience I have ever received. It took multiple calls to even get a person to talk to. Once I finally did, and ordered a part, they send me the wron... Leggi di più
L'azienda ha risposto
Do not but anything from Wine Enthusiast. They do not service their products. My $3k plus wine cooler stopped cooling still under warranty. They gave me three names none of which would come to service... Leggi di più
L'azienda ha risposto
We ordered this wine refrigerator because we recently returned from France and had a TON of wine being shipped to us in the US. We had a spot in our garage's closet that would work perfect for the re... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We bring wine to life! Wine Enthusiast is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. WineEnthusiast.com is the premiere online destination for wine storage, furniture and accessories.
Informazioni di contatto
200 Summit Lake Drive, 10595, Valhalla, Stati Uniti
- 800-648-6058
- wineenthusiast.com
3,2
Nella media
318 recensioni
Ha risposto al 58% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Nice wine cabinet
The product is nice. I did have som trouble with customer service after delivery.
15 febbraio 2024
Non scritta su invito
Risposta di Wine Enthusiast
Thanks for the feedback, Laurel. We're always looking to improve and look forward to helping you again in the future. - John B (Head of Customer Experience)
Wine rack was exactly as described and…
Wine rack was exactly as described and easy to assemble
16 febbraio 2024
Non scritta su invito
Risposta di Wine Enthusiast
Love to hear it, Cathy! Thanks so much for your review. - John B (Head of Customer Experience)
Great products and wonderful service
16 aprile 2024
Non scritta su invito
Risposta di Wine Enthusiast
Thanks, Michael! We really appreciate it! - John B (Head of Customer Experience)
This is the only place I would get my…
This is the only place I would get my wine cooler. I have
3 and I have had them for a long time. Customer service is great.
3 maggio 2024
Non scritta su invito
Risposta di Wine Enthusiast
Wow, love to hear it. Thanks for your loyalty, Gladys. - John B (Head of Customer Experience)
Risposta di Wine Enthusiast
Thanks so much, Michael! - John B (Head of Customer Experience)
Risposta di Wine Enthusiast
Appreciate the review! - John B (Head of Customer Experience)
High quality products
High quality products. Gadgets that actually work. Prices can be steep but worth it.
15 dicembre 2023
Non scritta su invito
Risposta di Wine Enthusiast
Thanks for the feedback, Jim! We're always working to deliver value and quality to our customers. - John B (Head of Customer Experience)
Beautiful wine glassware
Beautiful wine glassware. Reasonable prices. Great customer service!
1 febbraio 2024
Non scritta su invito
Risposta di Wine Enthusiast
Love to hear it, LKT! Thanks so much for the review. - John B (Head of Customer Experience)
Excellent quality
Thus far, every product that I've ordered from WE has met or exceeded my expectations.
2 maggio 2024
Non scritta su invito
Risposta di Wine Enthusiast
So glad to hear it, Bradley and Maria Elena! - John B (Head of Customer Experience)
Easy to work with
Easy to work with. Excellent customer service, quality products and fast shipping!
2 aprile 2024
Non scritta su invito
Risposta di Wine Enthusiast
Thanks Kathryn! We appreciate your review. - John B (Head of Customer Experience)
Great variety of products fo the wine…
Great variety of products fo the wine and home bar.
2 maggio 2024
Non scritta su invito
Risposta di Wine Enthusiast
Thanks for the review, Harry! - John B (Head of Customer Experience)
Products offered by Wine Enthusiast are…
Products offered by Wine Enthusiast are top notch. The ordering experience is always proficient and teams are professional. Great selection of high-end items as well.
31 agosto 2023
Non scritta su invito
Risposta di Wine Enthusiast
Thanks so much, Denise! We appreciate it! - John B (Head of Customer Experience)
Wine fridge repair assistance.
We have an older Wine Enthusiast Wine Refrigerator and had a noisy fan. I called WE Customer support and they found a suitable replacement at a very reasonable price with prompt shipping. Very helpful staff.
11 febbraio 2024
Non scritta su invito
Risposta di Wine Enthusiast
Glad to hear we were able to get you back up and running, Phil. Thanks for the review! - John (VP of Customer Experience)
Risposta di Wine Enthusiast
Appreciate you taking the time to leave a review, Linda! - John (VP of Customer Experience)
Great buying
Great buying, delivery and cooler functioning experience.
11 marzo 2024
Non scritta su invito
Risposta di Wine Enthusiast
Love to hear it, Fred! Thanks for leaving a review. - John (VP of Customer Experience)
I love the WE magazine and the products…
I love the WE magazine and the products they offer. Everything I have purchased this far has been great quality.
7 settembre 2023
Non scritta su invito
Risposta di Wine Enthusiast
So good to hear, Mary! Thanks so much for taking the time to leave a review. - John (VP of Customer Experience)
Well curated selections
Well curated selections, offering well known and off-the-beaten-track labels. I've been extremely impressed with the Bordeaux 3rd - 5th growths stocked for sale at very reasonable prices. Also, well known critic reviews are included to help guide both the novice and the experienced Bordeaux aficionados. The representation of German Rieslings is also quite impressive.
1 maggio 2024
Non scritta su invito
Risposta di Wine Enthusiast
We appreciate your continued business, Robert! - John (VP of Customer Experience)
WineEnthusiast sells top rated quality…
WineEnthusiast sells top rated quality EuroCave wine cabinets. The sales consultant that I worked with was very professional and patient and did not pressure me on purchasing anything. That's the reason he ended up with 2 EuroCave Pure M units sold the same time.
30 settembre 2023
Non scritta su invito
Risposta di Wine Enthusiast
We greatly appreciate our EuroCave customers, Ronnie! Thanks so much for the review. - John (VP of Customer Experience)
3 Wine Fridges Purchases, 0 Problems!
Have bought three wine fridges from Wine Enthusiast, have loved them all. Great quality, no issues to date in the 7 years I've been a customer.
30 aprile 2024
Non scritta su invito
Risposta di Wine Enthusiast
Thanks for your continued loyalty and business, Justin. We sincerely appreciate it! - John (VP of Customer Experience)
Happy Wino
Super helpful salesman.
LOVE our wine fridge. Looks so beautiful and works fabulously.
29 marzo 2024
Non scritta su invito
Risposta di Wine Enthusiast
Thanks for the review, Annie! We love a happy wino! :) - John (VP of Customer Experience)
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