Wine Enthusiast Recensioni 318

This company is probably ok to buy a bottle of wine from but if you’re looking for a larger purchase like wine storage or furniture you should look for a different retailer. I’ve now waited 9 months for a wine rack that I was told would take 3 months to get. I’ve called the company 6 times and spoke with 5 different people all very nice all equally perplexed where my wine rack could be and all never called or emailed me back. No one from WE has ever responded. When it comes to WE it’s definitely BUYER BEWARE!

I ordered a wine rack with display that I had to put together. I am handy so I didn't think it should be a problem. I placed the order, followed it on the shippers tracking site, and then it arrived. FANTASTIC! I opened it up, read the directions and started checking the included pieces to the instructions. OOPS! There were 7 pieces missing. I called Wine Enthusiest and spoke to Adam. He could not have been more helpful. FANTASTIC! He had a new rack sent and it arrived even quicker than the first. WOW! I checked the pieces again and they all were there. I started assembling the wine rack and was done in about an hour with my electric screwdriver. Stood it up, loaded my wine and smiled 😃. My wife and kids looked at the rack the following day and said why didn't you get this sooner. LOVE IT and highly recommend the Wine Rack with Display.

Phone reps were very helpful
My 14 year old wine cooler died so needed a new one
I ordered one and the following day changed to larger one
The rep cancelled the first one and waived re stocking charges
Very happy with service

He was easy to understand and my order was placed quickly.

Wine Enthusiast kept me updated and informed on the progress of the order and when to expect delivery. What a help for planning on this end!
The delivery men were extremely courteous and neat. They picked up all packaging leaving no work for us.

We were told the item was in stock and it was not. We had to wait an extremely long time for our product. Then the shipping company was horrible to work with.

Very easy transition as I bought a 155 bottle wine refrigerator. The white glove delivery was prompt and easy.

I had an ordering issue and communicated using the text option. Issue resolved completely, quickly and very professionally. Thank you very much!

Diana was super!! Very attentive and her first suggestion solved the problem!! Thanks so much!!
Hal and Jill McSwain

Shane and the Customer Service team did an outstanding job to resolve my inquiry.

If I could give zero stars I would.
As poor an experience as you’d ever get.
Poor product, worse communication and zero customer care or support.
We ordered a replacement wine cooler, for one that crapped out after just 5 years. After 5 weeks, all I had was a charge on my card. Nothing else.
A series of emails, offering credits for inconvenience, expediting the delivery and other promises only lead to - nothing. Promises made and not delivered on, seems to be the company motto.
Spend a little more and get a better product and a company that gives a damn. Wine Enthusiast- clearly doesn’t.

What an amazing company to deal with !
They stood behind their product without a blink. Easiest customer service experience ever!

You absolutely cannot get hold of their tech support when your $5,000 Wine Cellar craps out! Have been leaving VM's and text messages for a week! NO RESPONSE!!

Once again we had a poor experience. On this occasion the door that was delivered had the wrong color glass.

Ordered a broken handle replacement for my countertop wine opener. The representative stated he wasn’t sure they carry just the handle but he would check and call me back. He did and was able to order replacement. Thanks!🤗❤️

I confirmed the replacement door that I —twice (over email). I spent over $500 (including shipping and installation) and then waited 8 weeks for delivery. Then they said there would be another $100 for installation (which I already paid for), fortunately they waived that after I pointed them to my original order info.

Then the door was the wrong part. When I contacted them on the same email thread, the rep (who confirmed the part) said that’s not a customer service issue, that’s a sales issue.

I asked to speak with a manager. Some rep called me and helped order the right door. 3 weeks later I received it but it didn’t have a handle.

I asked about getting a partial refund a rep said a manager would call me. Never got a call or email.

Great product—I just hope the service doesn’t happen to anyone else.

Nobody ever called me back!

I bought two Eurocave wine coolers from Wine Enthusiast. In March 2025 one of the units developed a high humidity problem which caused water to pool at the bottom of the unit and leak out onto the floor and caused all of the wine bottles and labels to mold. These were all very expensive bottles of wine that now can not be served to guests because of the condition of the bottles. The first thing Wine Enthusiast did was troubleshoot it with me to make sure it was nothing that could easily be resolved. I checked to make sure the unit was level, and I checked to make sure the door gasket was in place. After I confirmed these two things, they agreed to service unit under warranty. They said someone would call me to schedule a service call, but never did. When I called them back, they acted as if I was calling them for the first time. I had to start over and explain everything to them again. They then gave me the name of three companies in my city that do repairs under warranty for them. I called and the first number was disconnected, the second number never would answer their phone, and the third number was a company that said they have never done warranty work before for Wine Enthusiast, so they really did not know what the process would be to handle a claim. I called them back and told them that these phone numbers were all incorrect service companies. They then said a company called AIT does warranty work for them and would call me to schedule a repair. I did not hear back from the company so had to call them again. After a lot of back and forth phone calls, the company AIT emailed me with an appointment that was three weeks out. When the man finally came, he had instructions to see if the wine cooler was level and to see if the door gaskets were sealed. I told him I had already done the troubleshooting with Wine Enthusiast and he said that’s all that he was told he had to do. He said he did not have any tools with him to diagnose the problem. He then called Wine Enthusiast and told them the situation and they said they would call me to reschedule another appointment. I did not hear from them and have made multiple calls back to them and have not ever received another service repair appointment. We are now in June 2025 and I have made at least 15 phone calls to Wine Enthusiast and the company called AIT that they said would service the unit under warranty. I am so frustrated and have finally given up and called a local repair company to come service the unit that I will pay for out of my pocket. After many years of being a customer, I will never buy another thing from Wine Enthusiast again. This was the first time I have ever needed warranty service and all I can say is they gave me the supreme runaround to the point of making me a nervous wreck with their lies. Their service warranty means ABSOLUTELY NOTHING.

Reached out about something I expected to take a week more more to land on the right desk and resolve and their digital team had it sorted within a few hours. Impressive!