Wine Enthusiast Recensioni 318

There’s been no delivery as of yet. The wine cooler has been in a warehouse 45 minutes from my property since 12 days ago. As of today I do not have certainty about delivery date. Nobody knows

Tried to call customer service. They don't answer. You go into a 45-minute hold and when you press one for a chat it doesn't work and when you press two for a call back that does not work. Every time you call them they say they're experiencing a high volume. To me. That means that's their new norm and they just don't know how to handle things. They obviously do not know how to handle their customer service.

Easy to order, product delivered on time, and I feel like the price point was great for what we ordered. We bought the dual zone wine fridge and it works as advertised. After shopping around, this model seemed like the most bang for the buck and we were not disappointed.

Customer service after initial order was out of stock. The new order was personalized and was completed and shipped in no time at all! Very impressive

I bought several items and I am in love with the crossbody bags. I bought every color just in case and ended up gifting all but one. I had to keep one for myself. Definitely will be my go to gift for girlfriends as long as they are available. Thank you

The white glove delivery dropped the glass for the top and broke it. When I first reported the damage to Wine Enthusiast they told me that they could not replace the glass but would reimburse me if I could buy one. This particular piece of tempered glass is 2 ft by 6 feet. It was only after telling them they could pick up the one furniture that they authorized a total replacement. What kind of customer experience is this?

Bought this as a gift for a friend and they loved it! Very high-end and perfect for bringing wine over to a friends house!

These Vienna wine glasses are well priced. We ordered two different styles. They arrived quickly, & they were carefully & attractively packaged. We’re very pleased.

I was able to secure the item and it shipped almost immediately.

I saw something I liked, so I called customers service. I asked for a staff member who had assisted me before. And he made it happen.

The item was not as advertised RT used and there was no means of returning it

Your shipping/packing is horrendous. I’m shocked nothing broke or was damaged!! I purchased an expensive gift and am embarrassed to present it the way it was boxed, all disheveled and torn - styrofoam looks like it was played with by a dog! VERY poor coming from a company I expect to be as polished and quality conscious through delivery to your customers.

When I received my package, it was badly damaged with exposed packing material and it appeared that FedEx had wrapped tape around over half of the package to hold it together. I wrote to Wine Enthusiast three times so far without any response regarding the damage and a desire to return for a full refund. Two weeks later and I'm still waiting...

Delivery partner is terrible. Cancellations 2 weeks in a row. Terrible sms platform for confirmation. 5x daily calls for confirmation after confirming !

I placed an order and received it. Unfortunately, I need to return, and getting someone to answer a phone call or even use the chat feature is impossible. I have called my bank and disputed the charge, so I am sure that will get some results!!

John B; since you are the head of customer service, maybe you can reach out to me directly to get my situation fixed. I have purchased 3 Eurocave Revelation L units. I started having humidity issues almost immediately. When I reach out to WE, I was told how to recalibrate and reset on three different occasions. None of that worked and so one of the technicians that I spoke with put in a service order to replace the controller board and sensor cable. All three were replaced by a contracted technician but that didn't solve the problem. I've been in contact with WE now for at least five calls along with the technician to get this resolved. I was told that they were going to replace the units, but that management would have to reach out to me. No one has ever called and calling into WE is a losing battle since you have to wait at least an hour or longer before anyone will answer.

These units are suppose to be the best you can buy or at least highly rated. I just want to get this situation resolved as I have just over 400 bottles that are moulding or have label damage / labels falling off. I've tried to be patient, but just want to get a resolution or get rid of these things.

Rescheduled late delivery. Non helpful customer service. This may be last time I order from them.

Received replacement door for my Eurocave Pure cooler and the seal surface has a spot where it will not seal. Cooler is working would just like the rubber seal to be better and more uniform. Maybe was packed too tightly and created a small indentation. Overall door was easy to replace

I ordered a EuroCave Revelation L double unit on October 30, 2025. I was told by the sales rep that ordering it then would ensure it arrived before Thanksgiving. I was having construction done for the units and had floor and wall protection down for the delivery. The first issues was they shipped the units separately so I had to coordinate with two delivery companies. I paid for White Glove Delivery. The first unit arrived before Thanksgiving as intended. The delivery company unboxed it and put it near where I wanted it, no measuring to insure proper placement. They then didnt take any of the protective elements out of the unit and told me not to plug it in for 48 hours so I dont know if it works. The second delivery company has had the unit for 2 weeks and has yet to schedule the delivery, whenever I reach out to them they reply "thanking me for my patience." I have told them multiple times I am out of patience. When I reach out to Wine Enthusiast customer service I get no response. I would NEVER do business with these people again and wish I could unwind this transaction.

UPDATE DECEMBER 22, 2025
I finally got a hold of Liz a Supervisor in their Transit and Delivery Team. She apologized for the challenges in coordinating both deliveries and the fact that the units were shipped separately. She got on the phone with the second delivery company and scheduled the delivery and then hired a technician to come to our house to setup the units and get them operational. As of Saturday this work is all done and the units are ready to go. I commend Liz and her team for recognizing our experience was less than optimal and for taking charge and making it right. Based on their their response I am upgrading their rating to 4 stars.

The product was defective, however, WE was very responsive and a new one is on the way. Assuming everything goes as planned we are satisfied. We do feel the product should have been. inspected before it was delivered