From initially speaking with Tom in the sales team and the the installation engineer together with the lady in Customer Service. The service they all gave was phenomenal. So much better than using... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Arrived on time,fitter was friendly and helpful. He kept me updated all along and gave me confidence (as an older lady) that his work was carried out in a professional manner.
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The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Leggi di più
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Your call is answered straight away no lengthy recorded speil or loads of menu options, they are friendly and effiecient and you don't wait long either for an installation. Unlike the big providers w... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Scritti dall'azienda
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Informazioni di contatto
Communications House, 56 Love Ln, PO31 7EU, Cowes, Regno Unito
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Eccellente
4K recensioni
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Risposta di WightFibre
Thank you for the 5 Stars! Glad to hear everything was seamless. Best regards.
Great - eventually
Very fast and easy to use once the connection was made- it took a very long time from the first conversation
22 febbraio 2026
Risposta di WightFibre
Hello Martin,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear that once you were up and running, you found the service fast and easy to use.
We do appreciate your patience during the setup process, and we’re sorry it took longer than expected to get everything connected.
Your feedback is really valuable and helps us continue improving the journey from first contact through to installation.
If there’s anything more we can do for you, please don’t hesitate to get in touch – we’re always here to help! 💙
The whole process from enquiry to…
The whole process from enquiry to instalation was very easy. Staff were very helpful at all times i had contact with WightFibre
22 febbraio 2026
Risposta di WightFibre
Hello,
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you found the whole process from enquiry through to installation smooth and easy.
It’s especially great to know our team made a positive impression – we’ll be sure to pass your kind comments on to them.
Providing helpful and supportive service at every stage is really important to us.
Thanks again for choosing WightFibre, and if you ever need anything, we’re always here to help! 💙
Being able to speak to someone quick…
Being able to speak to someone quick and effectively
15 marzo 2026
Risposta di WightFibre
Hello Elizabeth,
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear you were able to get through to someone quickly and get the help you needed.
Providing fast and effective support is something we take pride in, so it’s great to know we’re getting it right.
Thanks again for choosing WightFibre – we’re always here if you need us! 💙
Seamless process from order to going…
Seamless process from order to going live. Excellent Installers. Professional job
20 marzo 2026
Risposta di WightFibre
Hello Bob,
Thank you so much for your 5-star review! ⭐
We’re delighted to hear everything went smoothly from order through to going live.
It’s fantastic to know our installers made such a positive impression – we’ll be sure to share your kind feedback with the team.
Providing a professional, seamless experience is exactly what we aim for.
Thanks again for choosing WightFibre, and we hope you continue to enjoy the service! 💙
Firstly the price and using a island…
Firstly the price and using a island company have been with sky for 15yrs + using there broadband and a young salesman came round and i signed up with you.
I still have to re-do my settings at least twice a week as it doesn't seem to link with my TV could be where it is placed and to move would be £50.
But other than that very happy with it and the Customer Service people have helped me with my problem and are nice and friendly
18 marzo 2026
Risposta di WightFibre
Hello Lynda,
Thank you for taking the time to leave us a review and for choosing a local Island provider – we really appreciate your support!
We’re so pleased to hear you’re happy with the service overall and that our Customer Service team have been helpful and friendly when you’ve needed support – we’ll be sure to pass your kind feedback on to them.
We’re sorry to hear about the ongoing issue with your settings needing to be reset, as that’s certainly not the experience we want for you.
It may well be related to equipment placement, but we’d really like the opportunity to look into this further with you and see if there’s anything we can do to improve things without inconvenience.
If you haven’t already, please feel free to get back in touch with us so we can take a closer look and help get this resolved for you.
Thanks again for your feedback and for being part of WightFibre! 💙
Very pleased with everything the…
Very pleased with everything the installation was quick nice people to deal with and works perfectly ok thanks would recomend and have two of my freinds are signing up
20 marzo 2026
Risposta di WightFibre
Thank you so much for your kind review! We're really pleased to hear that you had a smooth installation and found the team friendly and helpful. It’s great to know everything is working perfectly for you.
We really appreciate your recommendation too, it means a lot that you’ve already referred your friends, and we look forward to welcoming them to WightFibre! Kind regards.
All the men were very helpful,and left…
All the men were very helpful,and left everything lovely and clean. Thank you.
15 febbraio 2026
Risposta di WightFibre
Thank you for your lovely feedback! We’re really glad to hear the team were helpful and took care to leave everything clean and tidy.
Kind regards, The WightFibre Team.
Great customer service
Clear information, great customer service and everything works really well.
19 febbraio 2026
Risposta di WightFibre
Thank you so much for your kind words! We’re really pleased to hear everything is working well and that you found our service clear and helpful. The team will appreciate your feedback.
kind regards, The WightFibre Team.
Risposta di WightFibre
Thanks for the great review—it means a lot!
Reliable service, fair pricing and great customer care are exactly what we aim for. We’ll share your kind words with the team.
Kind regards,
The WightFibre Team
A 50 metre hand dig across our garden…
A 50 metre hand dig across our garden to install the cable was completed within a day with the complex install into our house completed the following day. An excellent service and the speed of the internet is exceptional.
18 febbraio 2026
Risposta di WightFibre
We’re really pleased to hear how smoothly your installation went—thank you for taking the time to share such a brilliant review.
A 50‑metre hand dig and a complex install is no small task, so it’s fantastic to know the team delivered it efficiently and kept everything on track across both days. We’ll make sure your kind words are passed on to everyone involved.
It’s great to hear you’re already enjoying the exceptional speeds too—that’s exactly what we aim for.
Thank you again for your feedback and welcome to WightFibre!
Kind regards,
The WightFibre Team
wightfibre good communication but won't recommend to anyone elseto join…
recommended my neighbour to join wightfibre which he did. his monthly bill is nearly ten pounds cheaper than mine for the same product. am not happy about that but lucky him
16 febbraio 2026
Risposta di WightFibre
Thanks for your review. We do understand why this feels frustrating.
We aren’t able to discuss a neighbour’s account, but pricing can vary depending on when someone joined, the specific offer at the time, differences in packages and benefits received by individuals. If you need anything else please get in touch. Kind regards.
Great service
15 marzo 2026
Risposta di WightFibre
Thank you so much for your 5-star review – it really means a lot to us. Kind regards.
Connection to WightFibre
I was given support, understanding and lots of patience from the start of my request with help to connect my new laptop to the internet. It was not possible by remote, despite help from 2 technicians to connect to the internet. Within less than 24 hours, a splendid, competent and efficient technician was able to connect to the internet. I am very pleased with the service given by WightFibre staff.
Kind regards - PO332DL
10 giugno 2026
Risposta di WightFibre
Thank you so much for your kind words and for taking the time to share your experience.
We are really pleased to hear that our team was able to support you with patience and understanding throughout. While it was disappointing that we could not resolve things remotely straight away, it is great to know that a visit from one of our technicians quickly got everything up and running for you.
Providing helpful and reliable service is very important to us, so your feedback means a lot to the whole WightFibre team. Kind regards.
Risposta di WightFibre
Thank you so much for the 5 star review. It really does means a lot to us. Kind regards.
My landline keeps failing
My landline keeps failing, I can’t receive calls . I’ve got to ring you again today as it’s about the 6th time it’s happened . Problem is rectified same day and operators are always helpful .
25 gennaio 2026
Risposta di WightFibre
Hi there, thanks for your feedback.
We’re really sorry to hear your landline issue has been recurring. we understand how frustrating that must be. While we’re glad the team has been able to resolve it quickly and been helpful.
We are actively working on a long-term fix, as this has affected a small number of customers, and making sure you don’t need to call in repeatedly is a priority for us.
Thanks again for your patience and for recognising our team’s support — we really appreciate it.
Risposta di WightFibre
Thank you for your kind words and the 5 star review. Best regards the WightFibre team.
Everything went as planned
12 febbraio 2026
Risposta di WightFibre
Hello Tim,
Thanks so much for your 5⭐ review! 🌟
We’re really glad to hear everything went smoothly and as expected – that’s exactly what we aim for.
If you ever need anything in the future, we’re here to help! 💙
As far as I’m aware my children only…
As far as I’m aware my children only occasionally moan about the broadband signal lol.
My landline needed to be rebooted today and as always whoever I speak to is always helpful and polite and explains the whole process.
10 febbraio 2026
Risposta di WightFibre
Hello Marcus,
Thanks so much for your review! 😊
We’re glad to hear the broadband is keeping the complaints to a minimum (always a good sign! 😄), and it’s great to know our team was helpful and clear when getting your landline back up and running. We really appreciate your feedback and we’re always here if you need us. 💙
Incredibly easy to change over customer…
Incredibly easy to change over customer service quick and easy staff friendly and helpful
11 marzo 2026
Risposta di WightFibre
Hello Anita,
Thanks so much for your fantastic review! ⭐
We’re really pleased to hear that the switch was smooth and straightforward for you, and that our team made a positive impression.
Providing quick, friendly, and helpful service is exactly what we aim for, so it’s great to know we got it right.
If you ever need anything, we’re always here to help 💙
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