From initially speaking with Tom in the sales team and the the installation engineer together with the lady in Customer Service. The service they all gave was phenomenal. So much better than using... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Arrived on time,fitter was friendly and helpful. He kept me updated all along and gave me confidence (as an older lady) that his work was carried out in a professional manner.
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The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Leggi di più
L'azienda ha risposto
Your call is answered straight away no lengthy recorded speil or loads of menu options, they are friendly and effiecient and you don't wait long either for an installation. Unlike the big providers w... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Scritti dall'azienda
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Informazioni di contatto
Communications House, 56 Love Ln, PO31 7EU, Cowes, Regno Unito
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Eccellente
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Le persone hanno visualizzato anche
Great engineer team and an efficient…
Great engineer team and an efficient installation.
Unfortunately when I contacted my old provider, the handover process didnt seem to have been been set up... hopefully I won't have to pay for both, for the months notice period.😒
2 luglio 2026
Non scritta su invito
Risposta di WightFibre
Thank you for your review and for choosing WightFibre.
We're delighted to hear that our engineering team provided an efficient installation and delivered a positive experience.
We're sorry to hear there may have been an issue with the handover from your previous provider. If you haven't already been in touch with us about this, please feel free to contact our Customer Service team and we'll be happy to look into the situation and offer any guidance we can.
Thank you again for your feedback, and we hope you enjoy your new WightFibre service!
No problem with service up to yet and…
No problem with service up to yet and nice to speak to local people when you need to.
3 aprile 2026
Risposta di WightFibre
Thank you for your 5-star review! We're pleased to hear everything has been running smoothly and that you're happy with the service.
As a local Isle of Wight provider, we know how important it is to be able to speak to someone nearby when you need help, so it's great to hear that our local customer service team has made a positive impression.
Thank you for choosing WightFibre and for taking the time to share your feedback.
Very happy we have changed to WightFibre
After about 15 years with TalkTalk we recently had problems with very slow Internet, more than once. Although we were long standing customers they didn’t want to help or resolve our problem. We have now returned their Router & have to pay them £80 for cancelling our contract with them. We decided to go with WightFibre. So pleased we did. Very fast Internet connection. The installers, Lenny & Sam (I think) were very nice. So pleased we have changed. Thankyou
24 giugno 2026
Non scritta su invito
Risposta di WightFibre
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you've made the switch to WightFibre and are already enjoying the benefits of a faster and more reliable connection. We're pleased our team could help make the transition a positive one. It's great to hear that Lenny and Sam made a good impression during the installation.
Thank you for choosing WightFibre and for giving us the opportunity to serve you. We hope you enjoy your new full-fibre service for many years to come!
Very helpful and great Customer service!
1 luglio 2025
Risposta di WightFibre
Thank you for your 5-star review! We're delighted to hear that you found our team helpful and that you received great customer service. Providing friendly, reliable support is something we take great pride in, so it's wonderful to know we've made a positive impression. Thank you for choosing WightFibre and for taking the time to share your feedback
Some teething problems but excellent…
Some teething problems but excellent customer service resolved this
Speed as advertised
2 aprile 2026
Risposta di WightFibre
Thank you for your 5-star review! We're pleased to hear that, although there were a few teething problems along the way, our customer service team was able to get everything resolved for you. Thank you for choosing WightFibre and for taking the time to share your experience.
My daughter and son got a much better…
My daughter and son got a much better deal at their house than mine . And mine is very basic with no add ons ! I have emailed as you replied still waiting to hear . 18th July still no reply to email after asking me to do so !
1 aprile 2026
Risposta di WightFibre
Thank you for your review.
In many cases, different customers can have different packages, promotions, add-ons, or services included in their bundle, so it's not always a like-for-like comparison. The cost can vary depending on exactly what's included. We also offer some bundles on 30-day rolling agreements, and deals can change from month to month depending on the services and promotional discounts applied.
I've had a look and can't see that you've contacted us directly about this yet. We'd be happy to investigate further and review your account to make sure everything is correct. Please email us at Help@wightfibre.com with your account details, and we'll be happy to take a closer look.
Kind regards,
WightFibre
I heard your star rating was very good
I heard your star rating was very good. Witch made me decide to come with you .
31 marzo 2026
Risposta di WightFibre
We're delighted to hear that our excellent rating helped you choose WightFibre. It's great to know that the positive experiences of our customers gave you the confidence to join us!
Thanks for choosing WightFibre, and welcome aboard!
Excellent service at a great price
Excellent service at a great price. If you need to speak to customer service, they are brilliant.
31 marzo 2026
Risposta di WightFibre
We're delighted to hear you're enjoying both our service and our pricing. It's especially great to know that our customer service team made such a positive impression – providing friendly, helpful support is something we take great pride in.
Thank you for choosing WightFibre and for taking the time to share your experience.
Home
It was straight forward. Extremely efficient, great professional service. And completely reliable, the team at head office very efficient so we're the engineers.
30 marzo 2026
Risposta di WightFibre
We’re really pleased to hear everything was straightforward and that you found the service efficient and professional from start to finish. It’s great to know both our head office team and engineers delivered the level of reliability we aim for. Kind regards.
Great friendly installation team amd…
Great friendly installation team amd helpful customer service ( Matthew)
No problems at all very smooth changeover
30 marzo 2026
Risposta di WightFibre
We’re delighted to hear you had such a smooth changeover and that both our installation team and customer service were friendly and helpful throughout. I’ll be sure to pass your kind comments on to Matthew and the team. Kind regards
Customer service is amazing, service awful
Customer service is amazing.
The WiFi service is awful.
I pay for 300mbps, and can confirm it's never hits and never stays above 150, the latency is also terrible.
The price is the only thing that is appealing but if you are looking for consistency then don't waste your time
30 marzo 2026
Risposta di WightFibre
Thank you for your feedback – we really appreciate you highlighting the positive experience you’ve had with our customer service. We’re sorry to hear that your WiFi performance hasn’t been meeting expectations. Speeds and latency like you’ve described aren’t what we’d want for our customers, and it’s something we’d absolutely like to investigate for you.
We can see that you haven’t been in touch with our support team regarding this issue yet, and we’d really welcome the opportunity to get this looked into and resolved.
Please do reach out to our customer support team at your convenience so we can run through some diagnostics with you and work towards getting a more consistent experience.
We’re here to help and would really like the chance to get this sorted for you. Kind regards.
Brilliant install team and accessible…
Brilliant install team and accessible fast follow up support
29 marzo 2026
Risposta di WightFibre
Thanks so much for your kind words!
We’re really pleased to hear you had a great experience with both our install team and follow-up support. We’ll be sure to pass your feedback on to the team—they’ll really appreciate it.
If you ever need anything else, we’re always here to help! Kind regards.
The team of young men that came to do…
The team of young men that came to do the insulation, were very polite and friendly Freddy Sam & Leister.
They did their very best to run the cable where we preferred it to be.
The wiring was attached to the building in a very considerate manner.
Leister carried out the installation in the house and complied very cheerfully and happily to our requests.
He was especially helpful setting up our devices for us.
Great team of guys!
26 giugno 2026
Non scritta su invito
Risposta di WightFibre
Thank you for your fantastic feedback. We are delighted to hear that Freddy, Sam and Leister made such a positive impression during your installation.
It is great to know the team took the time to run the cable exactly where you preferred and ensured everything was fitted neatly and considerately. We are especially pleased that Leister was able to help inside the home and support you with setting up your devices.
We will be sure to pass your kind comments on to the team. They will really appreciate your recognition.
Thank you again for choosing WightFibre. Kind regards.
Has done what it says it will do
27 marzo 2026
Risposta di WightFibre
It’s great to hear everything’s working as expected and doing exactly what you need. Thank you for the review. Kind regards.
Not cool empugjToo hot for you to handle
Too hot for you to handle?
Next time you can not provide a service
Do not charge me for it..
Is the minimal
24 giugno 2026
Non scritta su invito
Risposta di WightFibre
Unfortunately, the information automatically attached to your Trustpilot review does not match any account details we hold on file, which has made it difficult for us to investigate your concerns. We previously requested additional information so that we could identify your account and look into the issues you've raised, but we have not received a response.
Without being able to verify the account or understand the specific circumstances, there is very little we can do to investigate further or provide a resolution. We would genuinely like the opportunity to look into this properly, so if you contact us directly with your account details, we'll be happy to review the matter and discuss your concerns in more detail. Kind regards WightFibre Team
Still waiting for box to be fixed…
Still waiting for box to be fixed probably to wall and one cable to another flat to be left tidy
24 febbraio 2026
Risposta di WightFibre
Hi there,
Thank you for your review. We’re sorry to hear you’re still unhappy with how this has been left.
Our records show that during the installation, the cabling route was agreed on-site with your assistance. The cable was taken via the roof space through the existing window opening, and it was confirmed at the time that a small amount of external cable along the flat roof area was acceptable.
We can also see that on 12/03/2026 further work was completed to properly secure the external box to the building, including replacing screws and adding washers.
Based on this, the installation was completed as agreed at the time. However, if the current setup now presents a safety concern or has changed since the visit, we would absolutely want to review this.
Please email us at help@wightfibre.com with images and details of areas of concern so we can assess things further. If this is identified as a health and safety issue, we will of course take appropriate action.
Kind regards,
WightFibre
Great team ,professional workforce
25 febbraio 2026
Risposta di WightFibre
Thank you for your kind words! We're really pleased to hear you found the team professional and helpful. We always aim to deliver a high standard of service, so your feedback means a lot. Kind regards.
Local company at a very good price!!!
25 febbraio 2026
Risposta di WightFibre
Thank you so much for the kind words! We’re really proud to be a local company and it means a lot to hear you’re happy with both the service and the value. If there’s ever anything you need, we’re always here to help. Best regards.
The order and installation were great
The order and installation were great. Friendly efficient service end to end. No problems with setting up everything. Very pleased
24 marzo 2026
Risposta di WightFibre
Thank you for your fantastic review! We’re really pleased to hear everything went smoothly from order right through to installation, and that the team provided a friendly and efficient service throughout. It’s great to know you’re so happy with everything – we really appreciate your feedback
I had a few teething problems
I had a few teething problems , but through WightFibres attentions all was sorted so satisfaction . 6
24 marzo 2026
Risposta di WightFibre
Thank you for your 5-star review! We really appreciate your patience while we worked through those initial teething problems, and we’re so pleased everything is now sorted for you. If you ever need anything further, the WightFibre team is always here to help. Best regards.
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