I must admit I was dubious about using an online only insurance company when I signed up a few years ago. I did so however, as their cover was more comprehensive and the price was far more c... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Overall, the claim submission process has been simple enough and the outcomes were positive. Information is easy to access through the portal and email response time is good.
L'azienda ha risposto
We had to say goodbye to our beloved cat recently, which was horrible. We'd only just moved to Whistle & Wag and we didn't have high hopes after really poor service from other pet insurance provid... Leggi di più
L'azienda ha risposto
We have recently completed a claim and were paid roughly what we expected so we are happy. We received a personal email afterwards saying how they hope our cat is now ok. My reason for not giving 5 st... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Informazioni di contatto
100 Bishopsgate, EC2N 4AG, London, Regno Unito
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Eccellente
234 recensioni
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Quick Responce
When I asked a question via email I got a phone call 2 hours later my claim went through and I was paid out a week later so quick and efficient highley recommend
17 aprile 2025
Risposta di Whistle & Wag
Good Morning Nicola, thank you for your lovely review. We always are happy to call if needed and the claims team are proud of their speedy and efficient claims process.
Sam a lovely little fellow
I have had three major problems with my bischon Sam over the past three years and each time you have been of enormous help in settling my claim. Very efficient and extremely helpful service. Thank you. Sam has gone now but you dealt with his demise in a very gentle way thank you.
17 aprile 2025
Risposta di Whistle & Wag
Good Morning Jean, Thank you for your kind review and please accept our sincere condolences for your loss. We will feed this back to the team, they are always happy to help to make the claims journey a stress free experience at a difficult time.
The best company to insure your pets…
The best company to insure your pets with, I would recommend 100% recommend! Totally stress free, and very quick and responsive! Thankyou
8 aprile 2025
Non scritta su invito
Risposta di Whistle & Wag
Good afternoon Lauren, thank you for your kind review. Our team work hard to make the claims process as easy and stress free as possible, with a quick turnaround.
Great pet insurance
Very easy to sign up to this insurer and pick the cover you want. Unfortunately I needed to claim but the process was very easy and they paid out incredibly quickly. I wanted to cancel as my pet passed away, so I sent an email and it was sorted out within 1 day.
Very impressed and I will use them again.
14 aprile 2025
Non scritta su invito
Risposta di Whistle & Wag
Good afternoon Charlotte, thank you for your lovely review and please accept our sincere condolences for your loss. I will feed this back to the team, they work super hard for a speedy turnaround to prevent added stress at a difficult time.
Fast and easy to claim for my cat
Fast and easy to claim for my cat. Simple claims process, quick payout.
1 aprile 2025
Non scritta su invito
Risposta di Whistle & Wag
Good Afternoon Karen, Thank you for your kind review. We will feed this back to the claims team, they work super hard for a speedy turnaround.
Excellent company
Excellent company, no surprises. Highly recommend. Will be renewing for the third year.
24 marzo 2025
Non scritta su invito
Risposta di Whistle & Wag
Thank you for your kind review. We do our best to provide exceptional service, pay claims fast and keep premiums as low as possible year after year.
Awful experience, any excuse not to pay
My pet dog Ruby passed away end of January this year and the insurance company were awful. They have done everything not to pay us claiming pre existing condition even when our vet as they asked wrote a letter explainnit wasnt pre existing and why. They even tried to link the condition of dimemsia with some other illness which was not linked and laughable. They then advised would pay out for that but after the excess we wouldnt be getting anything. No one to speak to, just a faceless company. Wouldnt recommend. Also beware that they say they cover death of pet but so many hoops to jump through i just wouldnt bother. You have to have original purchase receipt. They dont cover pets over certain ages totally laughable
We were alway on time with payments and renewed with them wish i hadnt bothered.
Finally they took a payment for the month then cancelled policy due to passing of Ruby but no refund of that payment they had taken.
1 febbraio 2025
Non scritta su invito
Risposta di Whistle & Wag
Good afternoon Bradley, I'm sorry to hear that you lost your beloved Ruby. Our assessors assess claims with the information provided by you and your vet. I have looked at your specific case. Unfortunately, I can see the problems started prior to the start date of your policy and that your vets were unable to confirm that it wasn't linked to the previous incident. It is common practice across the insurance industry not to cover signs, symptoms or conditions that existed before the policy was purchased. We also appreciate you reaching out regarding the Death Benefit. We understand how disappointing it must be to find that you were unable to make a claim. As outlined in the policy wording and similar to most other pet insurance providers, pets over the age of 8 do not qualify for the Death Benefit if they are put to sleep due to an illness. We are committed to providing high quality insurance services to all our clients. We would like to guide you to our formal complaint's procedure on our website if you remain unsatisfied - www.whistleandwag.co.uk/complaints.
Customer Service is excellent!
Customer Service is excellent!
Empty genuine!
Not rushed or pressured into anything whilst I was grieving the loss of my pet, aka family member!
Kept me up to date with my claim!
I was felt like my Billy meant something and not just another claim, and that my loss was met with sympathy, care and excellent customer service
Thank you as it meant alot during this difficult time x
26 febbraio 2025
Non scritta su invito
Risposta di Whistle & Wag
Thank you for your kind review, please accept our sincere condolences for your loss. We are glad we could be there to support you through a difficult time.
Bills not fully covered
No customer service phone contacts
Bills not fully covered so ended paying huge bills for my cat and my dog
Would not recommend this company
We went to another insurance provider
10 gennaio 2025
Non scritta su invito
Risposta di Whistle & Wag
Thank you for taking the time to share your feedback. We operate an exceptional call back service which has never missed a call. We can see you made use of this in the past and you can easily request a call back again by simply emailing info@whistleandwag.co.uk with your ideal time.
We’re sorry to hear about your disappointment with the deductions on your claim. We want to ensure you fully understand the breakdown and reasoning behind these deductions so please email us at claims@whistleandwag.co.uk and an agent will contact you straight away.
Customer service response time very…very good
Customer service response time very good via internet but prefer speaking on the phone.
Insurance policy wording for an older person very confusing and not friendly. I had to take my policy to the Vets who actually hire someone who deals with Insurance so that I could get piece of mind, that I had everything covered.
31 gennaio 2025
Non scritta su invito
Risposta di Whistle & Wag
Good evening Jacqueline, thank you for your kind review. You can arrange a call back anytime with one of our agents with a time to suit you, this means there is no long call queues to wait in. If you ever need a call back please contact us at info@whistleandwag.co.uk.
Amazing customer service
Sadly, we've needed to make 3 separate claims over recent months, for the 1st time ever. Each of these 3 claims has been processed and approved incredibly quickly. The claim for one of our cats was following her having to be put down suddenly and at a young age which was a huge shock for all of us. W&W were really kind and sensitive in how they handled the claim, and the following closure of her policy. Can't fault this company at all!
31 gennaio 2025
Non scritta su invito
Risposta di Whistle & Wag
Thank you for your kind review Louise and please accept our sincere condolences for your loss. Our claims team work hard for a quick turnaround to prevent stress at an already difficult time.
Annual payment not provided as an option
29 gennaio 2025
Non scritta su invito
Risposta di Whistle & Wag
Thank you for your review. Currently, we are unable to offer annual premium payments. We only offer monthly Direct Debit on our policies. This is at no extra cost and is a subscription, which means you are not entering into a financial agreement that could impact your credit score. If you would like more information please contact us at info@whistleandwag.co.uk.
Excellent service
Excellent service, and compassion shown was just lovely.
10 gennaio 2025
Non scritta su invito
Risposta di Whistle & Wag
Good Evening Clare and thank you for your kind review. Our claims team work hard for a quick turnaround to prevent stress at an already difficult time.
Risposta di Whistle & Wag
Good evening Marta, thank you for your kind review. Our claims team work hard to ensure a smooth and speedy turnaround.
Excellent with options
Excellent, easy & most efficient, with options for level of cover on taking it out.
Very impressed.
29 dicembre 2024
Non scritta su invito
Risposta di Whistle & Wag
Good afternoon Foster, Thank you for your kind review, welcome to Whistle and Wag!
Short but sweet!
The premium for our aging Boxer hit £200 per month with our previous insurers and despite having the utmost confidence in their service delivery it just became too much.
Whistle and Wag came to our attention through a comparison site. Their quote was reasonable and the cover matched our needs. Signing up took a matter of minutes.
Unfortunately our beloved pet passed away on the 20th December, as a consequence of which we had to cancel the policy. I was initially concerned that it could only be done by emailing the company. However, I needn't have worried, my email was answered within minutes and the policy immediately cancelled.
Whilst I cannot rate their service delivery, based solely on my limited experience I would definitely use them again.
23 dicembre 2024
Non scritta su invito
Risposta di Whistle & Wag
Good Afternoon Gary, Thank you for your kind review and please accept our condolences for your loss. Our Customer Success team are proud of their fast response times to prevent stress at a difficult time
Terrible experience!!!!
Joined this so called high rate insurance company in February,my cat got ill , she was 12 had a chest infection,back wards and forwards for over 6 months to the vets were eventually she had to go to the animal hospital diagnosed with lung disease,had to have her put down in September she was really poorly,broke my heart so much, the total cost of all the vets bills was over 3 thousand pounds,to be told the I wasn't covered because it was pre existing!!! Firstly they were not interested in one bit in paying out, secondly there not interested or sympathetic in the least about my cat bailey! Thirdly you can't speak to anybody it's email portal only! So people beware before signing up to this non sympathetic shambolic company, stay clear and lesson learned!!!
5 settembre 2024
Non scritta su invito
Risposta di Whistle & Wag
Good morning Gary, thank you for your review, your feedback is important to us. I'm sorry to hear that you lost your beloved Bailey. It is common practice across the insurance industry to only offer cover within a policy period and not before that policy started. I have looked at your specific case which was a claim in July for a condition that had been going on for some time before your policy start date. Our assessors assess claims with the information provided by you and your vet. If this information is incorrect, we have an appeal process which allows your vet to provide further information if you feel the condition was not pre-existing to your policy. Please contact info@whistleandwag.co.uk for further assistance, an agent would be happy to give you a call back again.
Great price and great service
We initially chose Whistle and Wag for their great value and options for cover for our dog, Archie. Unfortunately we needed to make a claim for Archie this December for an unexpected lumpectomy. Whistle and Wag was fantastic - they responded to my queries swiftly and the claim was reviewed and paid out in less than two weeks of my dog’s procedure.
Highly recommend!
13 dicembre 2024
Non scritta su invito
Risposta di Whistle & Wag
Good afternoon Laura. Thank you for your kind review. Our team work hard to make the claims process as smooth and efficient as possible. We hope Archie is making a quick recovery!
Really responsive and made easy to put…
Really responsive and made easy to put in my claim. No hassle getting claim sorted at all.
5 dicembre 2024
Non scritta su invito
Risposta di Whistle & Wag
Good Morning Vicky, thank you for your kind review. Our team work hard to make the claims process as smooth and efficient as possible.
Insurance
AVOID at all cost didn't get a cent back just take your money really bad company
6 novembre 2024
Non scritta su invito
Risposta di Whistle & Wag
Thank you for your review, your feedback is important to us. I have looked into your specific case and can see that your claim amount was less than your policy excess. Your policy excess is is taken once per policy year, per condition, as stated in your certificate of insurance when the policy was purchased. If you would like more information then please email us at info@whistleandwag.co.uk.
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