I must admit I was dubious about using an online only insurance company when I signed up a few years ago. I did so however, as their cover was more comprehensive and the price was far more c... Leggi di più
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Overall, the claim submission process has been simple enough and the outcomes were positive. Information is easy to access through the portal and email response time is good.
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We had to say goodbye to our beloved cat recently, which was horrible. We'd only just moved to Whistle & Wag and we didn't have high hopes after really poor service from other pet insurance provid... Leggi di più
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We have recently completed a claim and were paid roughly what we expected so we are happy. We received a personal email afterwards saying how they hope our cat is now ok. My reason for not giving 5 st... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Informazioni di contatto
100 Bishopsgate, EC2N 4AG, London, Regno Unito
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Eccellente
234 recensioni
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Recommended pet insurance provider
Easy to set up the policy, and W&W provided a painless and quick experience when making a claim following our cat's surgery.
10 luglio 2025
Risposta di Whistle & Wag
Thank you for your feedback Saxon. We are very proud of our speedy claims process! At the moment we are assessing claims within a week once we receive all relevant information from your vet.
Very poor customer experience
When I submitted my claim you requested further details from the vet however when their response was delayed you do not appear to have called them to follow up, or contact myself to explain the reason for delay in processing my claim.
I had to make the effort to contact you to gain an update to my claim, and had to e-mail as contacting you by phone is impossible. Not only that you took 1 week to respond to my e-mail, and once I had the reason for the delay, that was resolved within 36 working hours after I contacted the vet!!! A terrible first experience of having to use you adding further stress to an already challenging time. We shall not be renewing our insurance with you.
The response from Whistle and Wagg is incorrect . Feel free to reach out Whistle and Wagg and I will happily share all correspondence with you that we have received, which will confirm 7 days response and not 7 minutes. Screenshots of e-mails sent and responded are available.
17 luglio 2025
Risposta di Whistle & Wag
Thank you for your review. I’ve reviewed your specific case, and below is a timeline of your claim’s progress:
Claim Timeline
• 26/06/2025 – Your claim was submitted. At this point, a digital claim link was automatically generated and sent to you, with instructions to forward this link to your veterinary practice.
• 02/07/2025 at 13:29 – You contacted our Customer Success team via email to request an update on your claim.
• 02/07/2025 at 13:36 – We responded promptly (within 7 minutes) to explain that we had not yet received the completed claim form from your vet. In this email, we also confirmed that the claim link had been sent to you.
• 03/07/2025 – As your vet had still not responded, we proactively forwarded the claim link to them on your behalf.
• 10/07/2025 – With no response from your vet by this date, we reached out to you directly to advise that we were still awaiting the completed claim link.
• 14/07/2025 – The completed vet link was received, and your claim was marked ready for assessment.
• 17/07/2025 – Your claim was assessed and the outcome was sent to you – just 3 days after we received the necessary information from your vet.
Additional Information
We’ve observed that delays are increasingly common on the veterinary side, largely due to how busy many practices are at the moment. However, please rest assured that once we receive all required information from vets, we typically assess claims within just a few days.
Your enquiry on 02/07/2025 was answered in only 7 minutes – a response time that is significantly faster than industry norms. At Whistle & Wag, we take pride in our efficient customer service, including our unique Call Back Service: simply email us your preferred contact time and we’ll arrange for one of our agents to call you directly – avoiding call queues and ensuring you speak to a real person straight away.
If you’d like to discuss anything in more detail, please don’t hesitate to reach out to us at info@whistleandwag.co.uk. One of our agents will be happy to assist with any further questions or concerns you may have.
Great Communication and Easy to Manage
This is my second year in a row with Whistle & Wag and I don’t usually stick with the same insurer, but I’ve been really happy with them so far.
I haven’t had to make a claim yet, so I can’t comment on that side of things, but everything else has been great. The renewal process was clear, and I recently submitted a Body Condition Score, which was easy to do and even reduced my monthly premium.
The whole process has been simple and the communication has been really helpful.
16 luglio 2025
Risposta di Whistle & Wag
Hi there,
Thank you for such a thoughtful review and for choosing to stay with us for a second year! We're delighted to hear that our communication and renewal process have made things simple and straightforward for you.
We're especially glad the Body Condition Score submission went smoothly and that you saw a benefit in your premium. It's great to know these features are making a real difference.
Should you ever need to make a claim, rest assured our team will be here to support you every step of the way.
Warmest regards,
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Hi Mary,
Thank you for your kind words! We're so pleased to hear that the application process felt straightforward — simplicity and clarity are exactly what we strive for.
If you have any questions as you consider your options, we're always here to help.
The Whistle & Wag Pet Insurance Team
Terrible company
Terrible company. Happy for you to tick boxes adding extras but have so many clauses it's impossible to actually claim.
8 luglio 2025
Non scritta su invito
Risposta di Whistle & Wag
Dear Lisa,
Thank you for sharing your feedback, we’re genuinely sorry to hear that you were disappointed with your recent claims experience.
Unlike most other providers, we look to cover dental illnesses and not only in case of accidents.
The Dental Booster cover requires that pets have a dental check-up within the 12 months prior to any dental claim.
The dental check at your usual annual vet visit is more than adequate, and is to ensure ongoing preventative care, which helps catch issues early and avoid more serious complications.
If you’d like us to review your claim again or speak further about your concerns, please don’t hesitate to get in touch at claims@whistleandwag.co.uk, we’d be happy to help.
Warm regards,
The Whistle & Wag Pet Insurance Team
Professional, hassle free claim experience.
Having moved from Petplan, I was a little anxious about having to make a claim for my Labrador who had eaten rat poison!
I was so relieved to find that the process was incredibly easy and efficient. My claim was processed almost immediately, with an email link for the vet to provide information sent within minutes of submitting the claim.
Help and advice always quickly available if required.
I hope I don’t have to claim again but if I do I know I am assured of an effective professional response.
9 giugno 2025
Risposta di Whistle & Wag
Dear Susan,
Thank you so much for taking the time to share your experience. We’re truly relieved to hear that your Labrador is okay, that must have been an incredibly stressful situation.
It means a great deal to know that our claims process provided the support and efficiency you needed during such a worrying time. Our team works hard to ensure claims are as straightforward and hassle-free as possible, and we’re delighted this was reflected in your experience.
Should you ever need us again, please don’t hesitate to reach out, we’ll always be here to help.
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Good Morning Neil.
Thank you for taking a moment to share your experience. We’re so pleased to hear that you found the quote journey easy and quick, that’s exactly what we aim for. Should you have any questions or need further support as you explore our cover options, we’re always here to help.
The Whistle & Wag Pet Insurance Team.
Easy to set up
Very easy to set up fast quote and a very reasonable price and the cover for my dog is perfect.
21 giugno 2025
Risposta di Whistle & Wag
Good Morning Catherine.
Thank you for your kind words. We're so pleased to hear that setting up your policy was straightforward and that you're happy with the cover and pricing for your dog. It's our priority to offer protection that feels right for both pets and their people. If you ever need us, we’re just an email away.
The Whistle & Wag Pet Insurance Team
I asked for a call back and got one…
I asked for a call back and got one back within a few minutes yesterday! Was very impressed. A lovely lady called Dawn called me back and helped me with how to make a claim online, and went over my limits and made everything clear for me. My previous insurance company took ages to get back to me so I wasn’t expecting much, but very impressed with whistle and wag so far!
17 giugno 2025
Non scritta su invito
Risposta di Whistle & Wag
Hi Mark.
Thank you so much for your lovely review, we’re truly delighted to hear how promptly you were helped and how impressed you are with our service so far. It's wonderful to know that Dawn was able to guide you clearly through the claims process and take the time to walk through your policy details. We'll be sure to pass along your kind words to her!
At Whistle & Wag, we pride ourselves on being responsive, transparent, and here when you need us, so it means a lot that this stood out to you, especially in contrast with past experiences.
Should you ever have any other questions, feel free to contact us.
Warm regards,
The Whistle & Wag Pet Insurance Team
I don’t usually write reviews in anger
UPDATE: Your reply misrepresents the truth. The confusion between my dog and another has never been addressed. “Bite incidents” were historic, aand this was Arya who had brain damage so the information is misattributed, or based on stress responses from years ago. You approved the policy without asking about historic vet notes, and now you're voiding it after a costly claim. That’s not risk management—that’s dodging a payout.
I have now lost cover permanently due to this misrepresentation. I am pursuing a formal complaint and seeking advice from the Financial Ombudsman and my MP. You’ve left me thousands out of pocket, and I’ll ensure others are fully informed of the risks of insuring with Whistle & Wag.
I don’t usually write reviews in anger, but Whistle & Wag have left me no choice; i am fuming.
Following a recent vet visit, I submitted a claim under my pet insurance policy, procedure to remove a wart from my dog's eye only to have it rejected and the entire policy voided. The reason? Historic vet notes, some dating as far back as 2016, which they are now using to label my dog as aggressive.
Let me be clear: my dog has never been diagnosed with a behavioural disorder, never been declared dangerous, and has never been the subject of any formal incident. Like many dogs, he reacts to pain and discomfort, particularly during intrusive procedures, but this is not aggression, and it is absolutley wrong to claim otherwise.
Even more disturbing, the company used the fact that I muzzle my dog at vet appointments (as advised by professionals, for safety) against me. Responsible precautions are now being treated as admissions of guilt.
At no point during the application process was I asked to declare incidents from nearly a decade ago. These notes were not flagged as material at inception, and I was not given an opportunity to explain or contest them. Now, they are being retroactively used to deny coverage and cancel the policy altogether.
This is not only unethical — it's grounds for a regulatory complaint under FCA fair treatment principles. I am now escalating the matter to the Financial Ombudsman Service.
If you’re thinking of insuring your pet with Whistle & Wag, ask yourself: do you want to find out, when you need them most, after 3 years and never claiming that they’ve quietly rewritten the rules?
5 giugno 2025
Non scritta su invito
Risposta di Whistle & Wag
Hi Shelley-anne, Thank you for taking the time to share your concerns. We're genuinely sorry that this experience has been so distressing, and we appreciate the chance to provide further clarity.
While we understand your recent claim — for the removal of a wart near your dog’s eye — was unrelated to any behavioural concerns, the decision to void the policy followed a detailed review of your pet’s full veterinary history.
This review revealed multiple historical references to behavioural issues, including confirmed bite incidents.
To clarify, if biting had been disclosed at quote stage, we would not have been able to offer a policy. As such, when this type of information comes to light retrospectively, we are required to assess whether the policy was set up correctly, and whether it can remain valid.
We completely understand that many dogs may react under stress, especially in clinical environments, and using a muzzle is often a sign of responsible ownership and this is taken into account in any decision.
We’re truly sorry that this situation has left you feeling let down. I can see you have raised a complaint, the Complaints Team will be in touch with you in due course and will fully investigate your concerns to ensure the correct outcome has been reached.
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Good afternoon Patricia, thank you so much for your lovely feedback. We’re delighted to hear that the quote journey was easy to navigate and clear from start to finish — it’s exactly what we aim for. Making sure you feel confident and supported in choosing cover for your pet is incredibly important to us.
If you have any questions down the line, we’re always here when you need us.
The Whistle & Wag Pet Insurance Team
Everything is just so easy
Everything is just so easy. When I did have a query relating to the breed of my dog the matter was solved promptly. This is how a service provider should act so well done to you guys
3 giugno 2025
Risposta di Whistle & Wag
Good morning Philip, Thank you so much for your lovely feedback! We're thrilled to hear that you found everything so easy and that our team was able to promptly assist with your query about your dog's breed. Providing helpful, efficient service is exactly what we aim for.
All the best,
The Whistle and Wag Pet Insurance Team
Can’t fault Whistle and Wag
Can’t fault Whistle and Wag. The claim was handled in good time and paid fairly. Any deductions were clearly explained and not excessive.
I’ve had to claim before sadly but W&W have been great every time.
3 giugno 2025
Risposta di Whistle & Wag
Good Afternoon. Thank you so much for your kind words! We're really pleased to hear that you've had consistently positive experiences with Whistle and Wag, even during the more difficult times when a claim is needed.
It’s great to know the claims process has been clear and timely for you, and that our explanations around deductions were helpful. We always aim to be transparent and fair, so your feedback really means a lot.
Warm regards,
The Whistle and Wag Pet Insurance Team 🐾
Risposta di Whistle & Wag
Hi Arijana,
Thanks so much for the great feedback! We're really pleased to hear you found everything excellent, simple, and easy to set up — that's exactly the experience we aim to deliver.
If you ever need any help or have questions, we’re always happy to assist.
Best regards,
The Whistle & Wag Pet Insurance Team 🐾
Thanks, Whistle and Wag
We were sad and emotional after losing our cat and really appreciate the approach that Whistle and Wag took. Sensitive and efficient – just what was needed in the situation. Thanks, Whistle and Wag. I have already recommended you to a few of my pet owner friends.
23 maggio 2025
Non scritta su invito
Risposta di Whistle & Wag
Good Afternoon Samantha. Thank you for your review. We’re truly sorry for the loss of your cat and send our deepest sympathies during what we know is a very emotional time.
It means so much to hear that our approach provided some comfort. Sensitivity and care are at the heart of everything we do, and we're grateful to know that it made a difference to you.
The Whistle and Wag Pet Insurance Team
Quick and efficient settlement
My cat took ill suddenly and unfortunately had to be euthanised. The bill came to £1300. I put a claim in and Whistle and Wag handled it quickly and efficiently with it settled and in my bank account within 10 days.
9 maggio 2025
Non scritta su invito
Risposta di Whistle & Wag
Good Afternoon Chris. Thank you so much for taking the time to share your experience during such a difficult time. We're incredibly sorry to hear about the loss of your beloved cat — our thoughts are with you.
We understand how distressing unexpected illness can be, and it's reassuring to know that our claims team could offer some support by handling your claim swiftly and smoothly. Making things as stress-free as possible during such moments is something we truly care about.
Warmest regards,
The Whistle and Wag Pet Insurance Team
Excellent and thoughtful service
We had to say goodbye to our beloved cat recently, which was horrible. We'd only just moved to Whistle & Wag and we didn't have high hopes after really poor service from other pet insurance providers.
They dealt with our claims really quickly, and they also reached out with a thoughtful message and to cancel our premium so we wouldn't get charged again.
Would recommend highly and would definitely use again.
22 maggio 2025
Non scritta su invito
Risposta di Whistle & Wag
Good Afternoon Dave, Thank you so much for your thoughtful review, especially during such a difficult time. We’re truly sorry to hear about the loss of your beloved cat — our hearts go out to you.
It means a great deal to us that, even in such a painful moment, you felt supported and cared for by the Whistle & Wag team. We know how important it is to make things as easy and stress-free as possible when you're grieving, and we’re glad we could be there for you when you needed it most.
Thank you for your kind words and recommendation — it really does mean a lot to us.
The Whistle & Wag Pet Insurance Team
I just find that whistle and wag pay…
I just find that whistle and wag pay your claims straight away and I’ve had no brother with them whatsoever
22 maggio 2025
Risposta di Whistle & Wag
Good Afternoon Pat. Thank you so much for your lovely review! We’re really pleased to hear that you’ve had such a smooth experience with Whistle and Wag, and that claims have been paid promptly with no bother at all — that’s exactly the kind of hassle-free service we aim to provide.
We truly appreciate your trust and are delighted to have you and your pet with us.
Warmest thanks,
The Whistle and Wag Pet Insurance Team
Risposta di Whistle & Wag
Good Morning Brogan, thank you for your review. We like to keep our quote process simple to use and easy to read. We are delighted you chose Whistle & Wag.
Very easy and straight forward
Very easy and straight forward i had a look at many other insurance companies and felt this one was right for me
14 maggio 2025
Risposta di Whistle & Wag
Good Afternoon Dom, Thank you for your kind review. We are happy to have you here with us at Whistle & Wag!
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