I must admit I was dubious about using an online only insurance company when I signed up a few years ago. I did so however, as their cover was more comprehensive and the price was far more c... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Overall, the claim submission process has been simple enough and the outcomes were positive. Information is easy to access through the portal and email response time is good.
L'azienda ha risposto
We had to say goodbye to our beloved cat recently, which was horrible. We'd only just moved to Whistle & Wag and we didn't have high hopes after really poor service from other pet insurance provid... Leggi di più
L'azienda ha risposto
We have recently completed a claim and were paid roughly what we expected so we are happy. We received a personal email afterwards saying how they hope our cat is now ok. My reason for not giving 5 st... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Informazioni di contatto
100 Bishopsgate, EC2N 4AG, London, Regno Unito
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Eccellente
234 recensioni
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Great service
Quick and easy to submit your claim online. Always a quick response by email if you need support within 24 hours. Claims completed as soon as they receive details from your vet practice and paid within 10 days. I would recommend whistle and wag to anyone needing pet insurance.
8 gennaio 2026
Risposta di Whistle & Wag
Thank you for your review Andrea. Our claims team are very proud of their super efficient process and are always happy to help where they can!
Online chat prior to choosing policy…
Online chat prior to choosing policy was quickly responsive with all queries answered and then directed to site to choose different cover levels and add ons.
Professional and efficient service.
9 gennaio 2026
Risposta di Whistle & Wag
Dear Diane,
Thank you for sharing such thoughtful feedback. We're so pleased to hear that our team was able to support you swiftly and clearly while you explored your options, it’s wonderful to know the process felt both professional and efficient.
We're always here if you have any further questions or need assistance down the line.
Warmest regards,
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Dear Zainab,
Thank you so much for your kind words. We're delighted to hear that your claim was settled quickly and seamlessly. exactly the experience we strive to provide.
Warm regards,
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Hi Amanda,
We do offer a unique call back service, should you need to chat to an agent. Just email us at info@whistleandwag.co.uk with a time and a date that suits you and an agent will be in touch. This saves on waiting in long call queues to talk to someone.
Warmest regards,
The Whistle & Wag Pet Insurance Team
Claims processed quickly.
2 gennaio 2026
Risposta di Whistle & Wag
Hi there,
Thank you so much for sharing your experience. We're delighted to hear that your claim was processed quickly, providing a seamless and dependable service is exactly what we aim for at Whistle & Wag.
If you ever need anything else, or have questions about your policy, we're always here to help at info@whistleandwag.co.uk.
The Whistle & Wag Pet Insurance Team.
Communicative team
Communicative, responsive and helpful. Easy to use online service too when submitting claims.
16 dicembre 2025
Risposta di Whistle & Wag
Hi Alice,
Thank you for your kind words! We're so pleased to hear that you've found our team communicative and helpful, and that our online claims service has made things simple. Supporting you with clarity and ease is exactly what we aim for.
We're grateful to have you with us.
The Whistle & Wag Pet Insurance Team.
Fantastic company
Fantastic company
I have been with Whistle and Wag for a few years and can't recommend them enough. We have had to claim a few times for terminal illness and for accidents. They are reasonably priced, especially with elderly animals. The coverage is great and there are options of different levels. Communication is very clear with quick responses. The portal online makes claiming very straight forward and any claim I have made has been processed fairly quickly within a few days. I recommend Whistle and Wag to everyone I know who has pets! Even my vet has said they are fantastic to work with!
18 dicembre 2025
Risposta di Whistle & Wag
Hi there,
Thank you so much for your thoughtful and generous review. It truly means the world to us to have earned your trust over the years, especially through such difficult times with your pets' health. We're glad our cover, pricing, and claims process have supported you when you've needed us most.
Hearing that even your vet finds us fantastic to work with is the ultimate compliment. We’re proud to be part of your pet’s journey and are always here when you need us.
Warmest thanks for recommending us so widely,
The Whistle & Wag Pet Insurance Team.
Very easy and straightforward to follow…
Very easy and straightforward to follow the different policy types and add-9n to the policy, great price for 2 pets.
16 dicembre 2025
Risposta di Whistle & Wag
Hi Jane,
Thank you so much for your kind words! We're delighted to hear that you found it easy to explore our policy options and that our pricing worked well for your two pets. Simplicity, flexibility, and value are exactly what we aim to deliver, so it’s lovely to know that came through in your experience.
Thanks again for choosing Whistle & Wag!
The Whistle & Wag Pet Insurance Team.
Quick and compassionate service at a…
Quick and compassionate service at a difficult time
9 dicembre 2025
Risposta di Whistle & Wag
Dear Tweety,
Thank you for your kind words. We're truly sorry you had reason to claim, but we're glad our team could provide quick and compassionate support during a difficult time. It's moments like these when dependable service matters most, and we're honoured to have been there for you.
With warmest wishes,
The Whistle & Wag Pet Insurance Team
The worst pet insurer
I was with Pet Plan and I was very happy with them, but had to change to a cheaper insurer as the monthly cost had gone up and it was too much for me to afford. I switched to this pet insurer and this was the biggest mistake I have ever made. They have disputed both my claims and seem to look for loop holes to not pay out. I am strongly of the opinion that they coerced my vets into agreeing that stress cystitis is behavioural (On the first claim), where there are many different opinions online and most agree that there is also a physical element, which they completely ignored. I would strongly advise you against using this insurer.
Update: I contacted Whistle and Wagg after they requested I contact them in relation to this post. They basically said their decision still stands. What a waste of time.
3 novembre 2025
Non scritta su invito
Risposta di Whistle & Wag
Hi Mel, I am unable to locate your policy with the details provided. Please contact us at info@whistleandwag.co.uk, an agent will be happy to look into any concerns you may have and advise on next steps available if you are unhappy.
No quibble claims
No quibble claims, despite having needed to make several claims over the past year for my poor elderly ailing furbaby who is now, sadly in furbaby heaven. Thanks so much Whistle & Wag for your support and prompt action in the payment of my claim during this difficult time...
25 novembre 2025
Risposta di Whistle & Wag
Dear Nic,
Thank you so much for your kind words during what must be a very emotional time. We’re deeply sorry to hear of your beloved pets passing, they were clearly very loved, and we’re honoured to have played a small part in supporting their care.
We’re truly grateful for your trust in Whistle & Wag, and it means a great deal to know that our claims process brought you some peace of mind when it mattered most. Please don’t hesitate to reach out if there's anything further we can do.
With heartfelt sympathy,
The Whistle & Wag Pet Insurance Team
Fantastic service
Fantastic service. Very empathetic upon the death of my cat and settled claim quickly.
2 dicembre 2025
Risposta di Whistle & Wag
Hi there,
Thank you for your kind words during such a difficult time. We're truly sorry for the loss of your beloved cat, it’s never easy saying goodbye to a cherished companion. We're glad we could offer support and settle your claim swiftly, so you had one less thing to worry about.
Please know our thoughts are with you, and we’re here if you ever need anything in the future.
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Hi Barbara, thank you for your review and welcome to Whistle & Wag! 🐾
Risposta di Whistle & Wag
Hi Robert,
Thank you so much for your kind words! We're delighted to hear that your claim was handled swiftly and that you were pleased with the service you received. At Whistle & Wag, we pride ourselves on providing a seamless experience that matches the high standards our members expect and it's always lovely to know when we've delivered just that.
If there's ever anything else we can support you with, please don’t hesitate to get in touch.
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Hi Lynne,
Thank you so much for your kind words. We’re delighted to hear that your claim was settled promptly, that’s exactly the level of service we aim to deliver.
The Whistle & Wag Pet Insurance Team
Always
Having had pet insurance for many years, I have never known a company to do a no payment for take home medicine, which would be automatic if your insuring your pet for illness and accident, I found out too late, they change the rules all the time, they don’t give you any guidance, always read all the small print, this was done on a renewal, apart from that they have paid the rest quite quickly
11 novembre 2025
Risposta di Whistle & Wag
Hi Amanda,
Thank you for your feedback.
Just to clarify, our policies are bespoke and tailored to each pet’s needs at the time of purchase or renewal. Cover for take-home medication is available as an optional add-on and has always been this way with clear sign posting and explanation.
We would never change your policy cover without permission from you, even at renewal, this is something you can do at anytime throughout your policy period.
We appreciate your feedback, and we’re glad to hear the rest of your claims have been processed quickly. If you'd like to revisit your cover options or discuss anything further, our team is always here to help at info@whistleandwag.co.uk.
The Whistle & Wag Pet Insurance Team
Very Good Company and Staff Very…
Very Good Company and Staff Very Friendly And Efficient.
4 novembre 2025
Risposta di Whistle & Wag
Dear Mark,
Thank you for your kind words. We're so pleased to know you've had a positive experience with both our company and our team. Friendly and efficient service is exactly what we strive to deliver, every time.
The Whistle & Wag Pet Insurance Team
These guys offer great customer…
These guys offer great customer service. I am really pleased about how they handled our claim that came about after the death of our dog.
31 ottobre 2025
Risposta di Whistle & Wag
Hi Stuart, thank you so much for your lovely review. We work hard to get claims assessed efficiently to ease the financial stress, especially when a pet sadly passes away.
Very simple to take out a policy
Purchase of a policy very straight forward on line, with clear documentation.
Can't comment on claims as obviously only just bought the policy.
30 ottobre 2025
Risposta di Whistle & Wag
Dear Alastair,
Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that you found the process of taking out a policy simple and the documentation clear, that’s exactly the kind of seamless experience we aim to provide.
While we hope you won’t need to use the claims side anytime soon, please rest assured that if you ever do, we’re here to support you and your pet every step of the way.
Warm regards,
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Dear Jodie,
Thank you for taking a moment to share your experience. We're so pleased to hear the online process was smooth and straightforward, simplicity and ease are exactly what we strive for when welcoming new members.
We're delighted to have you (and your pet) with us.
The Whistle & Wag Pet Insurance Team
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