Overall, the claim submission process has been simple enough and the outcomes were positive. Information is easy to access through the portal and email response time is good.
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We had to say goodbye to our beloved cat recently, which was horrible. We'd only just moved to Whistle & Wag and we didn't have high hopes after really poor service from other pet insurance provid... Leggi di più
L'azienda ha risposto
Quick and easy to submit your claim online. Always a quick response by email if you need support within 24 hours. Claims completed as soon as they receive details from your vet practice and paid withi... Leggi di più
L'azienda ha risposto
I’ve had a very positive experience with Whistle & Wag pet insurance. When I made a claim, it was paid out quickly and without any hassle. They were incredibly sensitive and compassionate when my cat... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.
Informazioni di contatto
100 Bishopsgate, EC2N 4AG, London, Regno Unito
- info@whistleandwag.co.uk
- whistleandwag.co.uk
4,6
Eccellente
231 recensioni
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Excellent customer service
Prompt phonecall back
Friendly and helpful staff
Clear instructions
5 maggio 2026
Risposta di Whistle & Wag
Hi Nicola,
Thank you for your wonderful feedback. We’re delighted to hear our team were friendly, helpful, and quick to call you back.
Clear guidance and dependable service are exactly what we aim for, so we really appreciate you sharing this.
The Whistle & Wag Pet Insurance Team.
Risposta di Whistle & Wag
Hi Maura,
Thank you for your lovely feedback. We’re so pleased to hear our communication was helpful, as clear and dependable support is exactly what we aim to provide.
We really appreciate you taking the time to share your experience.
The Whistle & Wag Pet Insurance Team.
All round good service
1 maggio 2026
Risposta di Whistle & Wag
Hi Joy,
Thanks so much for your review. We’re really pleased to hear you received all round good service from our team. We work hard to provide a smooth, dependable experience, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
Risposta di Whistle & Wag
Hi there,
Thanks so much for your review. We’re really pleased to hear you found us responsive and supportive. We work hard to provide dependable service and clear help when it’s needed most, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
Great fast response to an email sent…
Great fast response to an email sent this morning. Great help.
30 aprile 2026
Risposta di Whistle & Wag
Hi Lewis,
Thanks so much for your review. We’re really pleased to hear you received a fast response to your email and that our team was able to help. Our Customer success team work hard to provide prompt, dependable support, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
Great communication
Great communication
Easy website
Great prices/cover
Efficient service
29 aprile 2026
Risposta di Whistle & Wag
Hi Karen,
Thanks so much for your review. We’re really pleased to hear you found our communication great, the website easy to use, and the cover good value. We work hard to deliver efficient service with a smooth online experience, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
We didn't need to use the insurance and…
We didn't need to use the insurance and therefore cannot make an informed comment.
Admin are quick to respond.
23 aprile 2026
Risposta di Whistle & Wag
Hi there,
Thanks for your review.
We appreciate you highlighting your experience with our Customer Success team. We’re really pleased to hear they were quick to respond and helpful when needed.
The Whistle & Wag Pet Insurance Team.
Risposta di Whistle & Wag
Hi there,
Thanks so much for your review. We’re really pleased to hear you found us very quick and easy to deal with. We work hard to keep things smooth, clear and efficient, so it’s great to know that came through in your experience.
The Whistle & Wag Pet Insurance Team.
good service quick response times
my email enquiry was answered swiftly with information give that was needed
23 marzo 2026
Risposta di Whistle & Wag
Hi James, thank you for taking the time to leave a review.
Our response times are very fast and we are always happy to help! 🐾
Making a claim was easy.
First time making a claim and it was a very straightforward on line claims process.
26 marzo 2026
Risposta di Whistle & Wag
Hi Tom,
Thank you for your review. We’re so pleased to hear your first claim was easy to make and that you found the online process straightforward.
Making things simple and stress-free is exactly what we aim for, so it’s lovely to know that was your experience.
The Whistle & Wag Pet Insurance Team.
Fast response and did exactly what I…
Fast response and did exactly what I needed quickly and efficiently. Very pleased, thank you.
24 marzo 2026
Risposta di Whistle & Wag
Hi Corinne,
Thank you for your lovely feedback. We’re so pleased to hear everything was handled quickly and efficiently, and that we could provide exactly the support you needed. It’s great to know you were so pleased with the service, and we really appreciate you taking the time to share your experience.
The Whistle & Wag Pet Insurance Team.
Very smooth process
Smooth process of making a claim. Staff were also very friendly when contacting via email with questions and for customer support.
Pre-approval for claims would be a great option to explore in the future.
12 marzo 2026
Risposta di Whistle & Wag
Hi Kate,
Thanks for taking the time to leave a review. We’re delighted to hear the claims process felt smooth and that our team was friendly and helpful when you got in touch by email. Making things straightforward and supportive is exactly what we aim for.
We also really appreciate your suggestion around pre-approval for claims, and we’ll make sure that feedback is passed on to the relevant team.
The Whistle & Wag Pet Insurance Team.
Risposta di Whistle & Wag
Hi Marta.
Thank you for your great review! We’re so pleased to hear that you found the claim submission easy and that you received a speedy response, that’s exactly the level of service we aim to deliver.
If there’s ever anything else you need, our team is always here to help.
The Whistle & Wag Pet Insurance Team.
Read carefully all the policies.
CT scan for our dog, we carefully reviewed our policy and contacted Whistle and Wag directly to confirm that the procedure would be covered. We were reassured that it was.
Despite this, our claim was later refused on the basis that the issue was supposedly “dental,” something that was only raised after the fact. This left us blindsided and stuck with a significant bill we never would have agreed to without prior confirmation of coverage.
The lack of clarity, inconsistency in advice, and complete disregard for the position this put us in made us feel poorly treated and misled. Overall, a deeply frustrating and disappointing experience
25 ottobre 2025
Non scritta su invito
Risposta di Whistle & Wag
Hi there,
Thanks for your feedback.
Dental or gum treatment for dental illness isn’t covered under the core policy unless it’s caused by an injury or the optional Dental Booster is in place.
That said, we absolutely want to review what you were told and make sure everything was handled clearly and fairly. We do offer an appeals process if you believe the decision is incorrect, please contact us at claims@whistleandwag.co.uk, and a member of the team will be happy to help.
The Whistle & Wag Pet Insurance Team.
Really easy to deal with through their…
Really easy to deal with through their portal. Claim was paid straight away with no issues
27 gennaio 2026
Risposta di Whistle & Wag
Hi Rob,
Thank you for taking the time to share your experience, we're so pleased to hear that everything went smoothly and that our portal made things easy for you.
We’ve designed our claims process to be as seamless and efficient as possible, so it’s wonderful to know it worked just as it should for you. If there's ever anything else we can support you with, we’re just a message away.
Thanks again for being part of the Whistle & Wag family.
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Hi Mark,
Thanks so much for your lovely feedback! We’re delighted to hear you’re enjoying the policy and that the price feels spot on. We work hard to keep our cover both dependable and great value, so it’s brilliant to know it’s come through for you.
If you ever have any questions about your plan or need a hand with anything at all, just drop us a message at info@whistleandwag.co.uk, we’ll be happy to help.
The Whistle & Wag Pet Insurance Team.
Risposta di Whistle & Wag
Hi there,
Thank you for your kind words. We're so pleased to hear you found Whistle & Wag easy to use and competitively priced. Offering comprehensive cover with a smooth experience is exactly what we aim for because peace of mind should never be complicated.
We're delighted to have you with us.
The Whistle & Wag Pet Insurance Team
Great service
Quick and easy to submit your claim online. Always a quick response by email if you need support within 24 hours. Claims completed as soon as they receive details from your vet practice and paid within 10 days. I would recommend whistle and wag to anyone needing pet insurance.
8 gennaio 2026
Risposta di Whistle & Wag
Thank you for your review Andrea. Our claims team are very proud of their super efficient process and are always happy to help where they can!
Online chat prior to choosing policy…
Online chat prior to choosing policy was quickly responsive with all queries answered and then directed to site to choose different cover levels and add ons.
Professional and efficient service.
9 gennaio 2026
Risposta di Whistle & Wag
Dear Diane,
Thank you for sharing such thoughtful feedback. We're so pleased to hear that our team was able to support you swiftly and clearly while you explored your options, it’s wonderful to know the process felt both professional and efficient.
We're always here if you have any further questions or need assistance down the line.
Warmest regards,
The Whistle & Wag Pet Insurance Team
Risposta di Whistle & Wag
Dear Zainab,
Thank you so much for your kind words. We're delighted to hear that your claim was settled quickly and seamlessly. exactly the experience we strive to provide.
Warm regards,
The Whistle & Wag Pet Insurance Team
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