West One Loans Recensioni 

222
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Nico was extremely helpful throughout the underwriting and completion of my application with West One Loans. He was professional, efficient, and kept me informed at every stage of the process. His sup... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Seema at West One is fantastic to deal with on new enquiries. She is always friendly and quick to respond. She is always proactive in looking at ways to make cases work. Even on more complex scenarios... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've had to place some difficult cases with West One and Kishon Chandralingam had always been there available to answer any enquiries and literally here to see how he can help to place the case unlike... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went above and beyond and made exceptions outside their normal criteria, to get the deal done. Exactly how it should be with a bridging transaction..... "Why can't we?" and not "Why we cant!" Thank yo... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Erogatore di crediti ipotecari
  2. Servizi finanziari alternativi
  3. Servizi finanziari non bancari
  4. Investimenti immobiliari

Informazioni su West One Loans

Scritti dall'azienda

About Us

The home of specialist lending

West One are a leading provider of specialist mortgages and property finance, helping homeowners, landlords and property investors achieve their financial goals.

A track record of growth

Established in 2005, West One have grown extensively to now offer a complementary portfolio of specialist lending products including bridging finance, development finance, second and first charge mortgages and Buy-to-Let mortgages.

Comprehensive lending solutions

As one of the largest non-bank specialist lenders in the market, West One is proud to be able to offer a comprehensive range of specialist lending products to support property investment professionals, landlords and homeowners alike. West One specialise in creating integrated lending solutions across the property investment lifecycle, encompassing acquisition, planning, development and sale.

The West One Way

  • Integrated product portfolio - consistency throughout the property finance lifecycle
  • A unique approach to credit risk
  • A personal approach - treating every customer and case individually
  • Advanced technology
  • Over 15 years of experience in specialist finance markets
  • A quick and easy application process with fast approval processes.

Find out more


Our Membership

bdla SMP
FIBA FLA
IMLA NACFB

Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

222 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(222)

78 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Avoid this company at all costs.

Avoid this company at all costs.
I'm a few months behind with my mortgage payments, totalling a few thousand pounds only..my house is up for sale, im disabled and I have a disabled 14 Yr old autistic son.
Despite all this they are trying to get a repossession order against me.

They are rude, aggressive in their approach and try to drive up costs to inflict more pain ,not help the situation like a larger lender has done, they have been wonderful.

There are many financial products on the market and many good people and good companies.

This bunch I'm sure are ex timeshare sharks.

AVOID AVOID AVOID

18 luglio 2024
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Risposta di West One Loans

Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience with West One Loans. Our mission is to provide service excellence to every customer. We have taken your feedback into consideration but if you want to make a further complaint, please contact our complaints team at: compliance@westoneloans.co.uk and they will proceed your complaint. – The West One Loans Team

Valutata 5 stelle su 5

Seema on West One's Broker Support Team…

Seema on West One's Broker Support Team is always super helpful!

9 luglio 2024
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Risposta di West One Loans

Thank you for taking the time to leave such great feedback about Seema! We will ensure to pass on the good news to her and the team. Many thanks, The West One Team.

Valutata 5 stelle su 5

Thanks Gary Melville!

Had a really complex and tough case that needed to be placed urgently.

I spoke to my BDM there - Gary Melville. Gary was fantastic. His level of knowledge and eager to assist convinced me to place the case with West One.

Now, just waiting for the valuation report to come back!

Thanks Gary!

30 maggio 2024
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Risposta di West One Loans

Thank you for leaving such great feedback for Gary. We will ensure this is passed onto him. At West One, we take great pride in handling even the most difficult and complex cases quickly and effectively. Many thanks, The West One Team.

Valutata 5 stelle su 5

Impeccable Service

We had a very good experience with this company. Following from my review for Loan.co.uk so we dealt with during the application process, the final stages were taken over by West One Loans directly and I could not have asked for an easier or more transparent process.

We dealt with Tianna and I felt valued and respected in every message. I would highly recommend the company to anybody who comes to ask me for advice.

23 maggio 2024
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Risposta di West One Loans

Thank you for sharing your positive feedback. At West One we pride ourselves in being able to assist with even the most complex cases. Any company must value respect, and at West One, we ensure that this is a non-negotiable. Many thanks, The West One Team.

Valutata 5 stelle su 5

Spoke to someone who knew what they…

Spoke to someone who knew what they were doing

23 maggio 2024
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Risposta di West One Loans

Thank you for your positive feedback! We're thrilled to hear that you had a delightful experience with our knowledgeable team at West One. Many thanks, The West One Team

Valutata 5 stelle su 5

We deal with West One daily and they…

We deal with West One daily and they are second to none. Particular mention to Aisha for a recent case where we received a day 1 offer in record time. A credit to a very well oiled business.

15 maggio 2024
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Risposta di West One Loans

Thank you for taking the time to leave us a review. Speed is of the essence in lots of deals, and we are delighted your service was first class. Many thanks, The West One Team.

Valutata 5 stelle su 5

very quick and thorough

very quick and thorough. excellent service from Sales and underwriting

13 maggio 2024
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Risposta di West One Loans

Thank you for your feedback regarding our registration process. We are pleased you had a positive experience! Many thanks, The West One team.

Valutata 5 stelle su 5

The underwriters are fab at West One

The underwriters are fab at West One - they go above and beyond to try to help and assist and aren't afraid of chatting through any concerns or issues to help get to the bottom of any problems and help get the cases through! Special thanks to Ann-Marie on this case in particular, very speedy.

10 maggio 2024
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Risposta di West One Loans

Thank you for the feedback. We are committed to ensuring an excellent service from sales, to underwriting and beyond, we are pleased this was the case, we will ensure Ann-Marie gets the good news! Many thanks, The West One team.

Valutata 5 stelle su 5

I want to extend my gratitude to WestOne

I want to extend my gratitude to Jez and Iram for their dedicated efforts in successfully handling this case. Their deep expertise and assistance were instrumental in finalising a second charge Bridge loan, enabling the client to complete their project and prepare it for sale on the open market. Their professionalism throughout the process was greatly valued and appreciated. Eskrow.Fund

30 aprile 2024
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Risposta di West One Loans

Thank you for taking the time to leave such great feedback. We are committed to excellent customer service throughout the case journey, and we are pleased your experience was a good one. Many thanks, the West One team.

Valutata 5 stelle su 5

Excellent Service

I really appreciate Jez and Ali for always getting back to me so quickly when I ask for potential deals.

18 aprile 2024
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Risposta di West One Loans

Thank you for leaving the team such great feedback. Speed is critical in many cases and our sales teams ensure 100% effort on every deal. Many thanks, The West One team.

Valutata 5 stelle su 5

Superb lender and great back office…

Superb lender and great back office service for bridging.

Many thanks Nicky Agra and Sandy Persaud for the most recent case.

29 aprile 2024
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Risposta di West One Loans

Thank you for the feedback. We are committed to ensuring an excellent service from sales, to underwriting and beyond, we are pleased this was the case. Many thanks, The West One team.

Valutata 5 stelle su 5

Great BDM

Our West One BDM, Jez, is brilliant always responds to messages and answers calls. He is very knowledgeable and always friendly and happy to help. Great experience with West One when I’ve used them.

26 aprile 2024
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Risposta di West One Loans

Thank you for taking the time to leave a review. We are delighted to hear your experience with our sales team was a good one! We will pass the feedback on. Many thanks, the West One team.

Valutata 5 stelle su 5

I had a case where it had been declined…

I had a case where it had been declined by two lenders for ridiculous reasons so the clients were slightly nervous . I contacted Jez and he has been so amazing guiding me through the application process !! So far so good and I am confident the offer will be issued any day ! Great result for my clients and another solid relationship between lender BDM and broker
Thank you Jez and team

1 maggio 2024
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Risposta di West One Loans

Thank you for taking the time to leave such a positive review. We pride ourselves on being able to support even the most complex cases with speed and expertise. Many thanks, The West One team.

Valutata 5 stelle su 5

Just when I thought I had nowhere else…

Just when I thought I had nowhere else to turn West One delivered the goods. Many thanks to Steve Mannakee, Georgia Varley & Nicky Imberg in particular for their efforts!

30 aprile 2024
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Risposta di West One Loans

This is the the type of feedback we love to hear! Thank you for taking the time to leave such a great review. Many thanks, The West One team.

Valutata 5 stelle su 5

Thank you so much for all your help always.

I can’t thank Steve Mannakee enough for always being quick to respond and for all the support he has given us. Steve has been super efficient in all areas and helpful in pushing cases through the Successful end. Thank you so much, Steve.

9 aprile 2024
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Risposta di West One Loans

Thank you for your feedback on Steve and his excellent service. I'll ensure the review is passed on. Many thanks, The West One team.

Valutata 5 stelle su 5

Big thank you to Matt Watson and…

Big thank you to Matt Watson and Darnell in completions for getting a messy deal over the line for us last week for completion. Thank you all so much.

26 aprile 2024
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Risposta di West One Loans

Thank you for your feedback on Matt & Darnell, we will pass on the good review! Many thanks, The West One team.

Valutata 5 stelle su 5

The Completions team were very…

The Completions team were very proactive and helped bring about a speedy completion.

26 aprile 2024
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Risposta di West One Loans

Thank you for taking the time to leave us your feedback. it's great to hear how our completions team have helped the case succeed! We will pass the feedback on. Many thanks, The West One team.

Valutata 5 stelle su 5

The team was extremely knowledgeable

The team was extremely knowledgeable, and the service quality was truly exceptional. I was supported by Nicky who was delightfully helpful all the way from ‘decision in principle’ to the mortgage offer’ to completion, which was done within a couple weeks. It was beyond expectation. My client is very happy and surely, he will bring more business for me.

26 aprile 2024
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Risposta di West One Loans

Thank you for taking the time to leave us a review, I'll ensure Nicky gets the positive feedback! We pride ourselves on service, so this is great to hear. Many thanks, The West One team.

Valutata 5 stelle su 5

Fast and efficient service of…

Fast and efficient service of registering with you

26 aprile 2024
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Risposta di West One Loans

Thank you for your feedback regarding our registration process. We are pleased you had a positive experience! Many thanks, The West One team.

Valutata 5 stelle su 5

Broker Registration

Registration was very straight forward and easy to complete.

25 aprile 2024
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Risposta di West One Loans

Thank you for your feedback on our registration process. The team work hard to ensure an excellent onboarding experience. Many thanks, The West One team.

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