I started dealing with West one few weeks ago in. regards to my remortgage, I was dealing with Naz and lestyn. They were both very professional and extremely helpful. They made the whole process so smooth and so quick least than 4 weeks from start to finish. Cnt recommend them enough.they kept in touch with me throughout the whole process and kept me informed about all the stages regularly, they provided me with 5 star plus service. Very hard working individuals. Thank you very much Naz and lestyn and west one . Shyna

FANTASTIC COMMUNICATION 5 STARS ALL THE WAY.

It can be very frustrating not being able to reach your dedicated BDM when you need them.

Seema always picks up and goes that extra mile helping to get our cases over the line.

Seema is fab! She is always there to help when needed and quickly resolves anything we need help with. Deffo recommend!

I have just completed multiple BTL cases with West One. A very smooth process throughout. Gary Melville was excellent and guided me through the process and no-doubt sped it all up! A great asset to the company

Service and communication from West One is straight out of the top drawer.
Peter Maina is exceptional as a BDM - he quickly grasps the essence of a proposition and this always ensures smooth progress.
It's so refreshing to have underwriters pick up the phone and want to chat a deal through. 5 star performance across the West One Team

Ann-Marie was extremely helpful in getting us a mortgage offer for one of our clients last month. The case was a little complex, but she worked the case quickly and efficiently, helping our client secure the funds they needed.

This was my first experience using West One and I take my hat off as it was one of the best experiences I have had. A very very complex BTL remo on an SPV where a director was coming off whilst title plans being split and it was time sensitive due to Dev Finance needing to be paid off. Caitlin from the completions team along with Hayley Giles went above and beyond to help me with this client and to get it completed in the most seamless way. I can honestly say without them it wouldn't have happened. Highly recommend especially for complex cases.

Excellent customer service overall and the star of the moment is Lorraine, thank you!

Awful service. our broker had suggested Westone for our mortgage for moving house. people are commenting on the 48 hour wait, ours was one update a week!! its been 6 weeks and we were nowhere near offer. They also asked us for an arrangement fee of £2k before even telling us if we had an offer or not!

They ask ridiculous and invasive questions and then you don't hear anything for 7 days! their timescales are awful, their rates are very high and their fee's are ridiculous. they refuse to talk to you at all. Even when it came to cancelling my application they wouldn't speak to me! Please please read the reviews from actual customers that are telling the truth! do not have your home or finances secured by this company.

Good luck if ever need to use your contingency

This company does not deserve any star, in my opinion they should be shut down. By all means you should avoid them. But if you are already unfortunate to be dealing with them then all I can say is record every communications and request them to confirm your agreements on emails

The person I dealt with was a guys name I can’t say for privacy reasons who gave me a quote on what my repayments will be on a bridging loan be over our phone call. The quote seemed too good to be true but I accepted and requested him to confirm my repayments amount on email several times but he refused to do so though he agreed to confirm by email over the phone, luckily I recorded our calls and somebody in their team sent an email confirming the quote. after I had paid for surveyor and the loan has proceeded to underwriting then a girl who is from their underwriting team told me my repayments will in fact be over £10,000 the amount I was quoted. When I told her what me and the guy had agreed she insisted it wasn’t true and when I forwarded her the email she said I was wrong and what was said on the email meant something else. They still tried to push for me to move foward with the deal though I had been lied and missold by giving me a discount of £500. While all of them claimed I was lying about what quote I was given, they outright refused to talk to me and was rude and dismissive on the phone. The guy claimed he cannot remember our conversations and no longer wanted to speak to me . so I had no choice but to pull out of the deal and tried to seek justice through the financial ombudsman for my losses. I forwarded them our recorded conversations and the emails and westone was ordered to pay back the money I had spent and an additional £100 compensation for my distress. Westone refused to pay and the case escalated to a senior ombudsman who decided that though westone had given me misleading information I will not be entitled to a full refund because I am a limited company but westone should still pay the £100 compensation for my distress.

While i was not rewarded all my money back I will say it is a win because i managed to avoid there deceiving predatory loan that would have cost me much more and potentially one of my houses if I continued with them. I will include the decision from the financial ombudsman. This is all public information if anyone wants to verify my claims you can find it on the financial ombudsman site. This ordeal was stressful and took almost a year to reach a decision and it was nothing but stress

Avoid avoid avoid.Avoid

Truly unethical and operating in a discourteous and unprofessional manner.
Offering glimmers of hope based upon the evidence you provide, such as 'we need to see your bank statement or business accounts'. West one rides the 48 hour window to the point of exploitation and often wait until close of business on a Friday to 'drip feed' information about the progress of your mortgage.

May it also be noted that the same response to all negative reviews is automated and dates back months and even years, which suggests they continue to operate in the same manner.

When making decisions for you and your family about whether to use West One for your mortgage, I would advise you to find another provider.

Invest your time and energy and emotions in a trustworthy organisation and avoid West One.

West One... use this information to inform your future decision making and turn your business around.

If I could give zero stars I would. The only good reviews on here are from brokers, the rest are from disgruntled applicants or customers. Nearly 6 weeks processing our application, to then be turned down for something that was inaccurately recorded on my husband's credit file which he's had removed and is no longer showing. We even shared a letter from the company with West One saying they had added it in error and apologising. We have been continually back and forth providing more evidence for almost 6 weeks. We have answered every single query they have come back with. We cleared all of our credits cards as they advised at mortgage in principle stage and for what? Absolute waste of time, money and stress. It does not take nearly 6 weeks to say no. Our solicitor is about 2-3 weeks away from exchange and we now have no mortgage and we're out of pocket for the privilege! Invasive questions, it got to a point where I thought they were going to ask for my medical records or my inside leg measurements! Feel like we've dodged a bullet with 2k arrangement fees, £450 valuation fee and 7.6% to still feel like I'd have to hand over my first born child to get this over the line. Nothing but loan sharks.

Avoid at all costs they string you along then at the last minute they change the goal posts after agreeing a morgage in Principle in the first place total sharks .

Great service and prompt response. always good in this line of business

As a mortgage broker, there was a time I could not use West One. However, at present, I can confirm that they are a fast lender. They source competitively, underwriters are communicative and commercially-minded, plus response times are quick. Shoutout to brilliant BDM Nicky Agra.

Gary has been flawless and really helpful with our cases - highly recommend WestOne for products but mainly the personalised service

Isn't it strange that all the "5-star" reviews are "one-liners"? You'd think they are writing the reviews themselves?
My experience helping my sister re-mortgage debt is that they don't want any sort of early settlement whatsoever and ensure their antiquated and unethical processes ensure it's virtually impossible to do so. They are nothing more than branded loan sharks. Avoid at all costs!

If we could give zero stars we would! Had a mortgage approved in principle, completed all of the paperwork, including providing details of current mortgage payments. Had decision refused on the basis that “late payments” had been made on current mortgage. No late payments filed on credit report, provided evidence from current mortgage provider to state they were happy with payment record. West One employee and mortgage broker both shocked by this decision from the underwriter. Direct debits had been missed on 2 occasions in past 2 years, but had called up to make the payments manually, to ensure that the mortgage was paid and not defaulting. And the new mortgage is refused on this basis? It makes no sense! Appealed decision but no change. We went over and above to ensure a clean credit report and all mortgage payments made. I feel like we have been strung along, had our hopes of paying off debt and buying a new house to put us in a better position mentally and financially completely destroyed. The company do not care about people or their circumstances, nor do they make fair decisions. They have lost a great customer in me & my husband!

Dont waste your time with these. Poor comms and service