Gustin Recensioni 137

I've been a loyal customer to Gustin for at least 10 years now- starting with only a pair of raw jeans- to a pair of beautifully faded raw selvedge jeans and a closet full of other extremely high quality shirts, jeans, chinos, wool clothing, leather bags, jackets, and shoes, and much more.

It's very apparent that as a customer, quality is the most important element of each of their products. Additionally, the Gustin team is small and personable, with each experience being consistently pleasant, caring, thoughtful, and extremely supportive.

I've had a lot of trouble with men's clothing retailers like J. Crew or similar in the past and those retailers have made it very clear that their focus is strictly only on their bottom line, resulting in a god awful support experience and continuously degrading quality.

It is so unbelievably refreshing to know that I can put my trust & faith into their team and rely on them to ALWAYS prioritizing their products, quality, and the customer experience. It really is not a challenge to remain loyal when every product is high quality, cost effective, and you can feel the love & passion for the product exuding from them.

A note to first buyers, purchasing from Gustin is definitely a different experience than you'll see at most other places and can be unnerving to wait for your products to be made. However, it is absolutely, esceedingly worth it once you receive products with exceptional quality and construction for a fraction of what other retailers would sell it for (though it's unlikely you'd get the same quality from anybody else).

I would encourage anybody to thoughtfully read the sizing guides on their first purchase as the true sizing can be new to many. Also, I've gotten into the habit of buying clothing in advance of when I need it. When I start on a new pair of jeans, I'll buy one or two pairs then. When I ruin a button down with a stain, I start looking for a new shirt on Gustin, etc.

-GB

Sizing was off by a large margin. I realize that each company has individual differences when it comes to waist sizes. However, but the length and the waist were off by 3+ inches, which makes it impossible to recommend them to anyone.

No quality control. You aren’t saving money when the products are too shoddy to even want to wear. Just buy something for more money from a quality company and know you’ll get lots of use out of it. Tried these guys because they’ve had some really cool fabrics but the pants I ordered are total trash. Not worth the money and certainly not worth ordering fall clothes in fall just to get it the next spring. Interesting business model and would be cool if they could face managed to turn out quality products for the price doing it this way.

If only I had read the reviews (both here and elsewhere) before ordering a pair of jeans from Gustin! I ordered a pair of 1968 selvedge jeans during a "campaign" (where you pre-order at a set price and wait until it's "funded" for your order to ship). After a first-time buyer discount, shipping and sales tax, my total was $106. After about 7 weeks, my order shipped. Even though I had read and followed Gustin's instructions about their sizing, the jeans were way too small. I usually wear a waist 33; I measured a pair that fit well and the waist measured 33 1/4, so I ordered a size 34 (which, according to Gustin's web site, measures 34.5 inches). When I measured the jeans I received, the waist measured 32.5 inches. I reported the problem to Gustin, who told me my only option was to return the jeans (at my cost) for a store credit. While that return policy is posted, it shouldn't apply to jeans that are manufactured 2 inches smaller than the listed size. After I mailed back the defective jeans (at my own cost of $16.65), Gustin did process the return quickly and (after I had complained about the mis-sized jeans), did refund $106 to my credit card (along with a useless $5 store credit). At the end of the day, I'm out $16.65 and a whole lot of wasted time and aggravation.

If, after reading the scores of negative reviews, you are still foolish enough to order jeans from Gustin, I'd recommend ordering at least two sizes up from your normal size. But even then it's a crapshoot due to their poor quality control. Best off to avoid them altogether. Shop locally where you can try on the jeans to make sure they fit. Less hassle for you and better for your community.

Frankenshirt. Not a single measurement on this shirt conforms to Gustin’s “Fit Guide” for an XS Regular fit. Chest and waist measurements are inches smaller than listed. While shoulders, center back length, and sleeve length closer to a size LARGE.

They sent the wrong sized pant. They refused to accept the return since it was outside the return policy….looking elsewhere it appears this is the name of their game. They can’t even label the clothes correctly

I ordered a Large shirt from Gustin and received a shirt that fits like a Small. It matches the Small on their websites sizing chart. I reached out to Gustin and they were willing to give me store credit as long as I pay to ship the item back to them. The internet is littered with reviews that their sizing is consistently incorrect and they aren't willing to do much to own up to their mistakes. Please do your own research before purchasing from Gustin. It's a roll of the dice if you are just throwing your money away with every purchase.
Give people their money back you blatantly mess up.

Absurd business model. Spend a lot of money on clothes (that they say are actually a great price) take months to get. The fit is incredibly tight even for the straight jeans and they only have two inseam options 32" and 34". I am 6'4" and they were at least 2" too long.
When I contacted customer service to get a refund the representative said that he has to have all of his Gustin pants hemmed? What? I have to get my pants hemmed after I get them? Then they won't give you a refund just credit so that you can buy more poorly fitting over priced clothes. The quality of the denim did feel nice though. Would stay clear of this site as there are so many others that are better. Learn from my mistake.

Ridiculous prices for items that take months to ship even after they are crowdfunded.
My last item I ordered shipped so late that I had already moved out of my old place and they shipped it there without telling me the item was ready to ship from the crowdfunding.
If you run into an issue with an order, their customer service team will brush you off and rudely decline to help.

Gustin is demanding I update this review, so I will:
My order never arrived. Gustin refused to replace it and refused to refund my money. They just told me to order something else. They refused to respond to my BBB complaint. They finally issued a refund, but only after I began posting on all of their social media posts that they refused to offer a refund. So there, you have it. My review is updated. DO NOT TRUST THIS COMPANY OR GIVE THEM ANY OF YOUR MONEY!

I ordered some jeans. I didn't get any tracking info in over a week . So I reached out to them. I was told it will take 8 weeks for me to actually receive anything I ordered......I immediately canceled the order. It has to be the DUMBEST BUSINESS MODEL KNOWN TO MAN......Who waits two months for something they ordered online....How could anyone think this business model would retain customers.

Great Fit, beautiful fabric, tough construction! Monster Sahiko 5 Pocket Rules!
Read the sizing guide and trust it! These guys use real measurements, not like Levis, etc.
Went by their guide and could not be happier! Will be purchasing often!

Returned 2 items that were completely the wrong size and months later, still didn’t get the refund. Terrible customer service

I took a couple of shots at Gustin and really did my best to become a fan. My experience across the board (jeans, shirts, shoes) went roughly the same way each time; I would use the sizing chart they provide to get an idea of what the size was, pay for the item + shipping, receive the item only to find that the fit was wildly off, pay for the shipping back to Gustin, then receive store credit for the payment price sans the shipping cost. As such, I have paid a pretty significant amount in shipping in order to not wear Gustin's products after waiting for at least a month each time. This has happened enough that I can't say it is a unique experience.

The company has very limited capacity to handle customer service so you end up taking a chance on their products with limited and inaccurate information. I’ve ordered several jeans and shorts from them in the past year. Only one shirt worked out. They’re not all created the same. An XL might fit better as an XXXL from one design to the next. While the quality of their denim is unmatched, their design flaws are substantial. I ordered the largest size jeans they made and because they have a no return policy, I was stuck with jeans that were too tight to squeeze into so I had them altered adding long strips of suede. Once I squeezed into them, they were so short in the hips that I could barely pull them halfway over body parts that should never be exposed in public. I really wish they’d design using average American standard sizes instead of trying to market themselves as a nichey boutique that sells some type of original sizing method and design that only could work for the very slender and short makers in Japan.

Horrendous clothing, awful company, they should be sued out of existence. None of their clothing measurements ever match what is listed. I have purchased in total roughly 12 pairs of Gustin pants over the years. None have ever fit. Most recently I bought 5 that were supposed to be size 33. I measured the garments, they’re all 30-31. When contacted Gustin about the problem they blamed my body and measurement technique stating that I’m actually a size 35 in other brands. I’ve measured myself, I’ve had tailors measure me, I’m a size 32. I’ve been a size 32 for 20 years. Not only did I order a size up to ensure they fit, none of their pants measure true to size. Another pair was labeled 33 straight cut, it’s so tight in the thighs that I can’t even get them to my waist. On top of that, the inseam is very short, leaving absolutely no room for men’s privates, Gustin will probably recommend I castrate myself and try to convince me it’s my fault. They won’t let you return anything, they only let you pay to ship the clothes back for a fraction of the value in store credit. I’ve never hated a company more than Gustin. Pathetic thieves and liars

I decided to give Gustin jeans a try, opting for a size 38 since I usually wear a 36 and figured a size up would offer a comfortable fit. Big mistake. After waiting an excruciating 7 to 8 months for my order to be completed, I was met with a pair of jeans that were shockingly tight around the waist. Despite fitting well everywhere else, I couldn't even button them - they were at least 2 to 3 inches smaller than advertised.

The quality of the jeans seemed decent, but that's where the positives end. The price I paid was over $200, which is rather steep for jeans that don't fit. When I reached out to customer service to inquire about exchanging them for a larger size, my messages were essentially ignored. No response, no assistance, just silence.

Gustin's claim of offering high-quality, well-fitting denim is far from the truth based on my experience. The inconsistency in sizing, combined with poor customer service, makes me highly skeptical of purchasing from them again. If you're considering Gustin jeans, think twice about the fit, the wait, and whether you're willing to risk getting no support if things go wrong.

In hindsight, I should have known better. Once I got them, these jeans were fine; but not exceptional. In theory, I saved a small amount of money with Gustin's "crowdsourced" model — but I bought this pair of jeans at "98% funded" and it was still literally over three months before I received them. That kind of delay isn't worth saving $15. But then, because they're "custom sewn", you can't return them if they don't fit well — which they don't. And you can't cancel or modify the order on the second pair of Gustins you ordered, even though they're not even at the "sewing" step yet. Last but not least, shame on me for thinking somehow a system where I'm required to accept the required 36" inseam (even though I normally wear a 32) would be workable. These jeans are way too long, and because even on the "slim" fit they barely taper, there's a comical amount of extra denim pooling at the ends of my legs. The website says I can take them somewhere to get them hemmed; but that would burn another several weeks and cost me more than I supposedly saved on this "crowdsourcing" model. Unless you have an opportunity to try these on in person, I highly recommend you avoid buying them sight unseen.

I backed one of their workshirts and when it arrived, the fabric was very stiff (not supple, as claimed), the armholes were very small and the sleeves were 1.5" longer than their measurements say they're supposed to be. It was uncomfortable to wear. I made the mistake of not reading their return policy and washed the shirt to see if the fabric would soften up. It didn't and I now know I can't return it. I understand why the policy is the way it is, but when the product is so flawed to begin with, you would think there would be some type of recourse available. They did offer a $20 credit for my next purchase but why would I ever buy anything from them again?

The sizing was inaccurate and when you return, they refuse to give you a refund and give you store credit LESS THAN THE PURCHASE PRICE!
STEER CLEAR