Recently bought an XC40 from Volvo cars Poole transaction was smooth and I’m very happy with the car. Elena was great from start to finish, I received a video of the car very quickly after enquiring,... Leggi di più
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On Wednesday we took delivery of anEX40, which we are delighted with. We were helped on our car buying journey by Elena. She was professional throughout her time with us, in spite of the fact that w... Leggi di più
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We purchased an older Selekt XC40 recently and have to say the process was smooth, painless & professional. There was no hard sell and Jordan was very helpful with a couple of towbar related issues.... Leggi di più
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Excellent service throughout. Elena was fantastic, friendly and efficient throughout the process of part exchanging my old car for a new XC40. Excellent customer service from the whole team at Poole,... Leggi di più
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Dettagli dell'azienda
Informazioni su Volvo Cars Poole
Scritti dall'azienda
WELCOME TO VOLVO CARS POOLE
We look forward to welcoming you to our luxury premises. Volvo Cars Poole is located on Ringwood Road, Poole. The showroom and workshop deliver a fresh, modern, Swedish-inspired environment. We stock the full range of new Volvo models along with an extensive selection of Approved Used Volvo Selekt cars.
We have dedicated Motability & Business specialist available to assist. If required courtesy cars are available whilst your car is being serviced by our Volvo trained technicians. BUTTON NAME BUTTON NAME
Informazioni di contatto
582 - 602 Ringwood Road, BH12 4LY, Poole, Regno Unito
- 01202 065555
- marketing@volvocarspoole.co.uk
- volvocarspoole.co.uk
4,6
Eccellente
159 recensioni
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Volvo in Poole not trustworthy
I went to Volvo in Poole because of a safety recall, and I took the opportunity to have the MOT done by them. The car failed the MOT because there was a problem with the ball joint on the front right side. When the car was delivered to me, after a wheel alignment that they said they did, the steering was pulling to the right. I contacted them and took the car back to them for a new alignment. When the car was delivered to me, the steering was this time pulling to the left and a DSTC fault was showing on the dashboard and the right tyre started to go flat, which had not happened before I took the car to Volvo that day. I went back there the same day and they told me the problem was with my tyres, I went to put new tyres on and at the garage they discovered that I had a crack in the right wheel. Now I am waiting for them to take ownership of the problem they created and fix it. I was thinking of trading my V60 for an XC40 later this year, but at the moment I don't want anything to do with Volvo, just for them to take ownership of their mistake and fix it. My level of trust and satisfaction with Volvo is zero. I did not expect this from a reputable brand like Volvo.
12 giugno 2025
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Risposta di Volvo Cars Poole
Good morning,
Thank you for taking the time to leave us a review. We are sorry to hear you are not satisfied with your recent experience.
After investigating your review, I am aware that your vehicle initially failed its MOT due to a worn offside front track rod end. This was ordered, and you returned on the 9th of June for the repair to be carried out. Upon your return, our team also noted significant corrosion underneath and seized rear-axle components. We explained that these issues meant a fully accurate wheel alignment couldn’t be guaranteed. We also advised you that the severely worn nearside front tyre (which we did not touch or remove during our repairs) condition existed prior to our work. Likewise, no tyres were removed throughout the process.
We understand this situation has been frustrating, and regret that it has affected your confidence in our service. We would like to assure you that our Aftersales Manager is reviewing your case and will be in touch within the next few days to discuss how we can support you further.
Kind regards,
Emma – Volvo Cars Poole
I didn’t have my car serviced at Poole…
I didn’t have my car serviced at Poole I went to Cambridge garage in Bedhampton. Still very unhappy with the tyres that were on the used car I bought from Volvo Poole. I took my car for a service and was told the car was sold to me with just about legal tyres, which you are allowed to do but morally it was not the right thing to do, I expected more from Volvo.
23 maggio 2025
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Risposta di Volvo Cars Poole
Dear Mrs Christine Turner,
Thank you for your feedback. We are sorry to hear you are unhappy with the tyres on your vehicle. Please be assured that, at the time of purchase, the tyres were thoroughly inspected by a qualified technician as part of our Volvo Selekt checks and were found to meet all safety and quality standards.
We understand that a later visit to another dealership resulted in a recommendation to change them, which may reflect different inspection criteria or natural wear since your purchase.
If you would like to discuss this further or need any assistance, please do not hesitate to get in touch.
Kind regards,
Emma – Volvo Cars Poole
Paul Birkin was brilliant dealing with…
Paul Birkin was brilliant dealing with the arrangements and handover of my Volvo. He is professional
and helpful explaining the vehicles functions in a warm and polite manner.
11 marzo 2025
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Risposta di Volvo Cars Poole
Hello John,
Thank you for taking the time to leave us a review. We are thrilled to hear you had a 5-star experience with us and that Paul was helpful and professional throughout the handover of your new Volvo. I will pass your kind words on to the team and please do not hesitate to contact us if you require any further assistance.
Kind regards,
Emma - Volvo Cars Poole
How a Company manages issues is the…
How a Company manages issues is the acid test. Having purchased an EX30 from Volvo, Poole we experienced problems that in all fairness should have been identified and fixed during Pre-Delivery Inspection. This said, once it became clear that our local (Bells Volvo, Bedford) were uninterested and incompetent the strong customer service ethic demonstrated by John Beales was very much appreciated. The car was collected by Volvo, Poole (with a courtesy car dropped off for the duration), checked with the roof paint issue rectified swiftly. Joh also arranged a Volvo payment to cover the inconvenience caused. Thank you John and the Volvo Poole team!
3 marzo 2025
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Risposta di Volvo Cars Poole
Hello Malcolm,
Thank you for taking the time to leave us a fantastic 5-star review. We are delighted to hear that you had such a positive experience with us. It’s great to know that John and the team went above and beyond to resolve the issues and provide the excellent customer service you deserve. Thank you for your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Good understanding of my needs.
The salesman Sam had a good understanding of the car and gave me the guidance that I was seeking. I chose the B3 model with the Plus spec. The company kept to the time scale that I wanted. The end result is very pleasing. It arrived at the dealership on February 11th 2025. All of the extras that I required were fitted and they even gave me an additional number plate for my cycle rack.
11 novembre 2024
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Risposta di Volvo Cars Poole
Hello Eric,
Thank you for taking the time to leave us a review. We are so pleased to hear you had a positive experience with us and that Sam was able to help you find the perfect Volvo. It's great to know he was able to guide you throughout the process and that your vehicle was prepared for you in a timely manner. I will pass your kind feedback on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Volvo Cars Poole
Simply the best! Always ticks all the boxes!
Poole Volvo always ticks all the boxes. From the moment of walking into (as repeat customers) the showroom, we were very well looked after. John, The General Sales Manager, was very helpful and a great communicator. Bradley, the Salesman was very attentive and looked after us well. Joanna, on Reception went above and beyond, welcoming us with delicious hot chocolate and biscuits, even giving some water for our two dogs. She was very friendly and helpful. The showroom has a friendly air about it and is spotlessly clean. We love our new car and we love the treatment we received from Poole Volvo. We would 100% recommend them!
19 febbraio 2025
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Risposta di Volvo Cars Poole
Hello Andrew,
Thank you for taking the time to leave us a review. We are delighted to hear you always have a 5-star experience with us here at Volvo Cars Poole and that John, Bradley and Joanna welcomed you into our showroom on your recent visit. It's great to know we were friendly and helpful and that we were able to help you find the perfect new Volvo. I will pass your kind words on to the whole team and we are so glad to hear you are enjoying your new vehicle.
Kind regards,
Emma - Volvo Cars Poole
Another fantastic experience with Volvo Cars Poole!
Another fantastic experience with Volvo Cars Poole! The duo, Ledge & Luc (Leanne & Lucy), from the servicing team were amazing as always—professional, knowledgeable, and genuinely helpful. They went above and beyond to ensure everything was handled smoothly. It’s always a pleasure bringing my car here, knowing it’s in such good hands. Highly recommend!
5 febbraio 2025
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Risposta di Volvo Cars Poole
Hello Remy,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had another fantastic experience with us and that Leanne and Lucy were able to assist you during your visit. I will pass your kind words on to the whole team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Volvo Cars Poole
Bought my Volvo EX30 car from Volvo…
Bought my Volvo EX30 car from Volvo Poole had great customer service from Marc Walby who explained all about the car to my daughter who had travelled with us. Great service.
Many thanks
Malcolm
14 gennaio 2025
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Risposta di Volvo Cars Poole
Hello Malcolm,
Thank you for taking the time to leave us a fantastic review. We are thrilled to hear you had a 5-star experience with us here at Volvo Cars Poole and that Marc was able to help you find the perfect Volvo EX30. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
First time experience with this dealership
I recently moved to the area and had some issues with my Volvo. I visited Volvo Cars in Poole where they quickly booked my car in, assessed the necessary repairs which were under warranty, ordered the parts, and fixed it within 24 hours. Katie provided updates at each stage and offered professional and courteous service throughout.
27 gennaio 2025
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Risposta di Volvo Cars Poole
Hello Frazer,
We really appreciate you taking the time to leave us a 5-star review. Thank you for your kind words, we are delighted to hear we were able to get you back on the road so quickly.
Kind regards,
Elysha - Volvo Cars Poole
Great Service
I just bought a 3 year old XC90 and part exchanged my older model, sales team were great, Sam Kennedy and John Beales sorted out any issues with a first class response, would highly recommend great customer service
2 gennaio 2025
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Risposta di Volvo Cars Poole
Dear Julie,
Thank you for taking the time to leave us a review and provide us with important feedback, we are sorry to hear that you have not had the experience you deserve at Volvo Cars Poole.
At Volvo Cars Poole, we strive to ensure every customer feels valued and leaves fully satisfied. Our Sales Manager will investigate this for you and contact you to discuss your feedback in more detail.
Kind regards,
Eugenia – Volvo Cars Poole
Friendly and helpful
Friendly and helpful. No pushy sales pressure, just straight answers to straight questions.
2 dicembre 2024
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Risposta di Volvo Cars Poole
Hello David,
Thank you for your feedback. We're thrilled to hear you had a friendly and pressure-free experience with us. Providing honest answers and helpful service is always our goal. We look forward to assisting you again in the future.
Kind regards,
Eugenia - Volvo Cars Poole
Volvo cars Poole
Well, we don't change cars that often and things change it seems a lot more completed.
However the transaction from seeing the car trading in our old one and driving the new home was made as easy as it could be and very little stress thanks to Jordan Fleet who took as much time as was needed, nothing was to much trouble for him. His professional and good nature made the experience enjoyable. He is a credit to Vovo cars Poole.
2 dicembre 2024
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Risposta di Volvo Cars Poole
Hello Perry,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that Jordan was able to make the purchase and handover experience as seamless as possible for you. It's great that he took the time to answer your questions and make the process enjoyable for you. I will pass your kind words on to the whole team and we hope you are enjoying your new Volvo.
Kind regards,
Emma - Volvo Cars Poole
Ok but could be better
Pleasant helpful staff but actual serving of vehicle could be better. Last year had to take car back within two days of service because car was losing power.
Had to arrange to get car transported back to garage as they refused to look at straight away. Then received an apology because they had fitted a faulty part.
This year received the car back and on way home message on screen appeared “confirm passenger airbag, “ Next day another message “ propulsion system needs service” Phoned garage and was told to ignore and delete as this can happen!
5 novembre 2024
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Risposta di Volvo Cars Poole
Dear Mr Searle,
Thank you for taking the time to leave us a review and provide us with important feedback.
I am aware that our Aftersales Manager has been in contact with you yesterday to address your concerns and discuss your feedback in more detail and that you do not currently require any further assistance from us.
If there is anything we can do to make your review a 5-star, please do not hesitate to contact us.
We hope to welcome you back to us again in the future.
Kind regards,
Emma – Volvo Cars Poole
Volvo - outstanding service
Adrian Dickson has been truly professional in the purchasing process from start to finish - a real credit to the dealership
9 ottobre 2024
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Risposta di Volvo Cars Poole
Hello Stephen,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear Adrian helped you find the perfect Volvo and that he was able to assist you throughout the purchase and handover process. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Great experience
Assisted throughout by James Brangan, my purchase was smooth and quick. He was patient and helpful, not pushy, and a great person to deal with. The showroom atmosphere is one of help and advice. All staff were polite and friendly.
14 settembre 2024
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Risposta di Volvo Cars Poole
Hello Mr Moxam,
Thank you for taking the time to leave us a review. We are delighted to hear you had a 5-star experience with us and that our team made you feel welcome during your visit. It's great that James was able to help you find the perfect Volvo and that the purchase was smooth and informative. I will pass your kind words on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Volvo Cars Poole
First class experience from start to Finish…
Marc Walby and the Volvo team made the whole experience First class from the moment we walked in the show room to the day we took delivery of or new XC60.
5 settembre 2024
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Risposta di Volvo Cars Poole
Hello William,
Thank you for taking the time to leave us a wonderful review. We are delighted to hear you had a 5-star experience with us here at Volvo Cars Poole and that Marc and the rest of the team made the whole experience feel first class. We are so pleased that Marc helped you find the perfect Volvo and was able to assist you throughout the whole purchase. I will pass your kind words on to the team and we hope you are enjoying your new Volvo XC60.
Kind regards,
Emma - Volvo Cars Poole
A very straightforward and easy process…
A very straightforward and easy process to part exchange our old vehicle and collect our new Volvo. Staff - particular credit to Paul Birkin - were welcoming and helpful at every stage. Nice touch to pick up a 'gift wrapped' car!
1 settembre 2024
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Risposta di Volvo Cars Poole
Hello Andrew,
Thank you for your kind words and for choosing Volvo Cars Poole for your new Volvo purchase. We’re thrilled to hear that the process of part-exchanging your vehicle was straightforward and smooth. It’s great to know that Paul Birkin and the team made you feel welcome and supported throughout, and we’re glad you enjoyed the ‘gift wrapped’ touch at collection! If there’s anything else we can assist you with, don’t hesitate to reach out. We hope you enjoy many happy miles in your new Volvo.
Kind regards,
Eugenia - Volvo Cars Poole
I have just bought a V90 Cross Country…
I have just bought a V90 Cross Country from Adrian. Really nice guy and very helpful. Not pushy in the sale and not pushy to get rid of us when we collected. Thank you.
4 settembre 2024
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Risposta di Volvo Cars Poole
Hello Tracy,
Thank you for sharing your positive experience with us. We’re delighted to hear that Adrian provided such helpful and pleasant service during your purchase of the V90 Cross Country. It’s wonderful to know that you felt comfortable throughout the process, without any pressure. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We’re here to assist and look forward to seeing you again at Volvo Cars Poole.
Kind regards,
Eugenia - Volvo Cars Poole
James Davies Volvo Poole
I received outstanding service from James Davies and would thoroughly recommend him. I will definitely be returning to Volvo Poole and using James for my next car purchase
27 agosto 2024
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Risposta di Volvo Cars Poole
Hello Robin,
Thank you so much for your wonderful feedback, we’re delighted to hear that you received outstanding service from James Davies and that you would highly recommend him. We’re thrilled that you plan to return to Volvo Cars Poole for your next car purchase. Your trust and confidence in James and our dealership mean a lot to us. If there’s anything more we can do for you in the meantime, please don’t hesitate to reach out. We look forward to welcoming you back in the future.
Kind regards,
Eugenia - Volvo Cars Poole
Great Customer Service
I'm happy with customer service I got from the company. I was torn between two models and was shown the difference between the two and was helped to find the model that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for.
12 agosto 2024
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Risposta di Volvo Cars Poole
Hello Julie,
Thank you for sharing your positive experience with us, we’re thrilled to hear that our team was able to assist you in choosing the perfect model and provide you with excellent customer service. It’s great to know that we could help you find the vehicle that ticked all the boxes for you. Our goal is always to ensure that our customers make informed decisions that they’re happy with, and it’s wonderful to see this reflected in your feedback. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help and look forward to serving you again in the future.
Kind regards,
Eugenia - Volvo Cars Poole
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