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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... Leggi di più

Valutata 5 stelle su 5

I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... Leggi di più

Valutata 4 stelle su 5

Quality of the flooring was good, no damages. The delivery driver was brilliant. My delivery was meant to be on a Wednesday, stayed in all day, didn’t arrive. Phoned next morning they said they will g... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di materiali da pavimentazione

Informazioni fornite da varie fonti esterne

Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

115 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,9

Tutte le recensioni

(115)

28 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Awful customer service

I bought many boxes of vinyl flooring for my house and some of them came damaged, I told the delivery that person they were damaged and they told me to email them about it. I then emailed and they said they would only refund me for 2 planks out of what must have been 3 entire boxes which where damaged. I showed pictures of proof via email as their website form doesn’t allow you to add phone images to the refund form (probably to prevent people from even being able to get a refund) and then after I had converted, then the image size was too big so I couldn’t add them at all and so I had to email to 2 different emails as one of their emails that is on their website they just don’t respond to, after they said the pictures where not enough proof even though the pictures where from the second it was delivered and included the wooden base and plastic wrap it was delivered in. The reason it must have not had “enough proof” was because the delivery person had taken a picture of the side it was not damaged in even though I had told him about the damage. I will not be buying from them again.Absolutely Malicious return/shipping damage policy. DO NOT RECOMMEND TO ANYONE

28 agosto 2025
Valutata 1 stelle su 5

Awful customer service

I bought many boxes of vinyl flooring for my house and some of them came damaged, I told the delivery that person they were damaged and they told me to email them about it. I then emailed and they said they would only refund me for 2 planks out of what must have been 3 entire boxes which where damaged. I showed pictures of proof via email as their website form doesn’t allow you to add phone images to the refund form (probably to prevent people from even being able to get a refund) and then after I had converted, then the image size was too big so I couldn’t add them at all and so I had to email to 2 different emails as one of their emails that is on their website they just don’t respond to, after they said the pictures where not enough proof even though the pictures where from the second it was delivered and included the wooden base and plastic wrap it was delivered in. The reason it must have not had “enough proof” was because the delivery person had taken a picture of the side it was not damaged in even though I had told him about the damage. I will not be buying from them again.Absolutely Malicious return/shipping damage policy. DO NOT RECOMMEND TO ANYONE

9 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Sample from VFD

I have only ordered a sample from company which was delivered quickly the product looks good quality

28 agosto 2025
Non scritta su invito
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Risposta di Vinylflooringdirect

Thank you for taking the time to rate our service.

Valutata 5 stelle su 5

Quick delivery of samples

Quick delivery of samples. Excellent quality from what we saw. Seems easy to click together.

27 luglio 2025
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Risposta di Vinylflooringdirect

Thank you for your time and for taking the time to rate our service. We truly appreciate your feedback.

Valutata 5 stelle su 5

I ordered some samples of LVT floor…

I ordered some samples of LVT floor they were quick to arrive. They look and feel really good quality. The only problem is I can’t decide what colour I want.

28 luglio 2025
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Risposta di Vinylflooringdirect

Thank you for your time and for taking the time to rate our service. We truly appreciate your feedback.

Valutata 5 stelle su 5

Perfect

Really good quality product beautiful colour true to website excellent value for money

4 giugno 2025
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Risposta di Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Valutata 5 stelle su 5

Received sample thanku

Received sample thanku. With old fashioned pine furniture it didn't match my decor so now looking for colour on the floor.

7 giugno 2025
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Risposta di Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Valutata 5 stelle su 5

We got a free sample

We got a free sample, very good quality better than expected. Glad we got the sample as colour was not right for what we wanted when we put it down.

30 maggio 2025
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Risposta di Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Valutata 5 stelle su 5

Good quality products

Good quality products. Quick delivery of samples. Full info of each sample supplied.

1 maggio 2025
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Risposta di Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

Valutata 5 stelle su 5

Excellent service Natalia Thank you 😊

Thank you for your excellent service Natalia you have been extremely helpful and patient with me. I recommend your boss gives you a pay rise. Thank you getting me what I wanted at a good price. I hope my planks of vinyl will not be damaged. The price of postage was absolutely crazy £145.00.that took my breath away.

2 aprile 2025
Non scritta su invito
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Risposta di Vinylflooringdirect

Thank you for your time and for taking the time to rate our service.

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