On Xmas 2023 I asked for 5 of my best stored wines, French and Napa. When we opened the bottles at dinner, all were bad, with the exception of the Napa one, which was barely drinkable. One of the cork... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Multiple issues when ordering and I had to remind VF of my orders. Then shipping was a beyond poor. Multiple reschedules, shipped incorrectly (not chilled as requested and paid) no case after assuranc... Leggi di più
L'azienda ha risposto
Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and ch... Leggi di più
L'azienda ha risposto
Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Informazioni di contatto
500 Devlin Road, Suite 102, 94558, Napa, Stati Uniti
- 4159461300
- service@vinfolio.com
- vinfolio.com
3,2
Nella media
244 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
There was no response to my inquiry
There was no response to my inquiry. Consistent lacking or very late responses for all inquiries.
14 ottobre 2022
Risposta di Vinfolio
Hi Jason, Thank you for reaching out to us and for purchasing with Vinfolio. I see that one of our sales associates has been working diligently with you to get your orders sorted and shipped. Please do not hesitate to reach out to me personally for assistance in the future at kleal@vinfolio.com. Once again we thank you for your review and we hope to do better for you in the future.
Best service!
20 settembre 2022
Good selections but often too…
Good selections but often too expensive. Also, paying sales tax often places you at a disadvantage bs other retailers
17 agosto 2022
Simply great customer service.
15 agosto 2022
Risposta di Vinfolio
Thank you for your kind words! We appreciate you and we look forward to continuing to assist you with your fine wine sourcing needs. Cheers!
Waiting for a reply
I am still awaiting a response after calling, being promised a reply, again emailing to my contact and still no response. This order is more than 2 years old.
William Singer
11 agosto 2022
Risposta di Vinfolio
Thank you for your recent review. We apologize for the slow response and I do see that one of our representatives worked with you to resolve your request. If there is anything else we can assist you with, please reach out to service@vinfolio.com.
Great experience and communication!
13 luglio 2022
Risposta di Vinfolio
Thank you for your wonderful review and we appreciate your business. Please do not hesitate to reach out us anytime.
Risposta di Vinfolio
Thank you for your wonderful review and we appreciate your business. Please do not hesitate to reach out us anytime.
Unreachable Organization.
I have sent emails, voice messages to Mr. Frank Hanson and the company requesting for a call back or a return email. I have not received any. I sometimes doubt if the company still exists.
7 luglio 2022
Risposta di Vinfolio
Thank you for your wonderful review and we appreciate your business. Please do not hesitate to reach out us anytime and we would be happy to help you purchase and sell your wine.
Just good service.
10 giugno 2022
Vinfolio has been wonderful
Vinfolio has been wonderful to work with for wine purchasing and storage. Sending and receiving wine has been easy, predictable, and efficient. Questions have been answered quickly and thoroughly, and I find Vinfolio communications to be informative.
8 giugno 2022
Wonderful experience
4 giugno 2022
5Stars
Vinfolio gets it right when you went to store and ship wine. Sarah P exudes excellent customer service.
3 giugno 2022
Awesome service on a weekly basis by…
Awesome service on a weekly basis by Sarah and the Vinfolio team. I never worry about my wine.
28 aprile 2022
Risposta di Vinfolio
Thank you so much!
I would have liked to have been…
I would have liked to have been notified so that I knew when the shipment would arrive. Everything else okay, packaging etc fine
21 aprile 2022
Risposta di Vinfolio
Thank you very much for the feedback. We are working on some internal systems updates that will allow for better notifications of wine arrival. Stay tuned and thank you again for your feedback and business!
Best selection
Best selection, prices and customer service I’ve found anywhere. Absolutely love working with Vinfolio, especially Michelle in helping find the wines I want most and can’t find elsewhere.
15 aprile 2022
Risposta di Vinfolio
Thank you so much for your kind words and business! I've shared them with Michelle.
Its been a pleasure working with…
Its been a pleasure working with Vinfolio for the last several years. Working with Frank Hanson has been straightforward, transparent, again a pleasure.
I hope we can figure out a way to work together in Vietnam!
8 aprile 2022
Risposta di Vinfolio
Thank you, Peter! We're very grateful for your business over the years and surely can continue doing so while you're based in Vietnam. :)
Risposta di Vinfolio
Thank you so much for your feedback and business!
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