My case of wine arrived with a bottle broken. That fact was visibly obvious before the box was opened, and easily confirmed upon opening the box. There was no doubt it happened during shipment, and... Leggi di più
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Scopri cosa dicono le persone
Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... Leggi di più
L'azienda ha risposto
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible... Leggi di più
L'azienda ha risposto
Recently I made an order for Valentines Day and due to the very bad weather on the east coast delivery became an enormous challenge. WineInsiders staff was very helpful and especially Rosie who monito... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Informazioni di contatto
PO Box 15158, 90209, Beverly Hills, Stati Uniti
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4,3
Eccellente
192 recensioni
Ha risposto al 60% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Fast and effective customer support.
My case of wine arrived with a bottle broken. That fact was visibly obvious before the box was opened, and easily confirmed upon opening the box. There was no doubt it happened during shipment, and the shipper agreed. I contacted customer support at Wine Insiders. They understood the issue and provided fair compensation immediately. Note that we have been buying cases of wine from these folks every 6 to 8 weeks for several years, and have never had a problem before, but stuff happens. Other than that issue, we were totally pleased with the remaining wine.
16 aprile 2026
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Annel was awesome
Annel was pleasant, knowledgable, helpful and speedy in solving my problem. A great job .
16 aprile 2026
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Super helpful rep answered the phone…
Super helpful rep answered the phone quickly and provided me with the information I needed!
15 aprile 2026
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Problem Solved
I have ordered from wine insiders for many years. I am always satisfied with the wine and how quickly it arrives. Today I had a little problem with an order. James was able to rectify it in no time. I really appreciate the great customer service.
27 marzo 2026
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Risposta di Wine Insiders
Hello Jan,
Thank you so much for the 5-star review and for being a loyal customer for so many years! We are truly sorry to hear that you encountered a hurdle with your order today; we absolutely acknowledge that even a 'little problem' can be an unwelcome interruption to your day, and we apologize for any stress or inconvenience this caused.
Please be reassured that your satisfaction is our top priority. We are delighted to hear that James was able to step in and rectify the situation so quickly! It’s wonderful to know our team’s dedication to great service continues to meet your expectations. If you ever need further assistance, please feel free to reach us at +1 800-615-7304 or info@wineinsiders.com. We look forward to many more years of serving you!
Warm regards,
The Wine Insiders Team
Long time customer has one unsatisfactory bottle credited.
We've been doing business with Wine Insiders, and predecessor firms, for many years. The choice of table wines at reasonable prices, reasonably fast delivery, and the guarantee to stand behind their products is exceptional. For the first time in several years, one of the wines was "corked". I called WI and was given immediate credit - cordial and professional customer service.
25 marzo 2026
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Risposta di Wine Insiders
Hello John,
Thank you so much for the 5-star review and for your dedicated loyalty over the many years! We are truly sorry to hear that you encountered a 'corked' bottle in your recent selection. We absolutely acknowledge how disappointing it is to open a bottle only to find it doesn’t meet our quality standards; we apologize for the letdown and the inconvenience this caused.
Please be reassured that standing behind our wines with a 100% Satisfaction Guarantee is a promise we take very seriously. We are so pleased to hear that our representative was able to provide the professional and immediate support you deserve. If you ever need assistance in the future, please don't hesitate to reach us at +1 800-615-7304 or info@wineinsiders.com. We look forward to many more years of serving you!
Warm regards,
The Wine Insiders Team
Excellent customer service
Excellent customer service. I am curious to experience the 'Mystery Case'
20 marzo 2026
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Risposta di Wine Insiders
Hello Petros,
Thank you so much for the 5-star review and for your kind words regarding our customer service team! We are truly sorry if we haven't yet provided enough information to move you from 'curious' to 'tasting' when it comes to our Mystery Case. We absolutely acknowledge how important it is to feel fully informed before trying a new wine experience, and we apologize if our current descriptions haven't quite answered all your questions yet.
Please be reassured that our Mystery Cases are one of our most popular ways to discover high-quality labels at an incredible value. We are excited for you to experience it! If you have any specific questions before placing your order, please feel free to reach us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Excellent customer service
Excellent customer service. The representative was patient and knowledgeable about what I needed to do to complete my order. I have been shopping at Wine Insiders for more than ten years and ALWAYS get customer satisfaction. Great wines at great prices.
20 marzo 2026
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Risposta di Wine Insiders
Hello Carly,
Thank you so much for your incredible 5-star review and for being a loyal customer for over ten years! We are truly sorry, however, for the initial hurdle you encountered that required extra assistance to complete your order. We absolutely acknowledge how frustrating it can be when a process isn't as smooth as expected; we apologize for any stress or time this took out of your day.
Please be reassured that we are delighted our representative was able to provide the patient and knowledgeable support you deserve. Your long-standing support means the world to us, and we are committed to ensuring your next decade with Wine Insiders is filled with great wines and even better experiences.
Warm regards,
The Wine Insiders Team
I ordered 15 bottles of wine
I ordered 15 bottles of wine. It would not let me apply the spd50 code. When I contacted customer support James was very helpful. He placed my order for me. He knew exactly what was going on. I got my wine ordered with his help.
12 marzo 2026
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Risposta di Wine Insiders
Hello Nicki,
Thank you for the 5-star review! We are truly sorry for the technical frustration you experienced when trying to apply your 'spd50' code. We absolutely acknowledge how discouraging it is when a checkout process doesn't work as expected, and we apologize for the initial hurdle in placing your 15-bottle order.
Please be reassured that we are thrilled James was able to step in, identify the issue, and ensure your order was placed correctly with the discount applied. We will be sure to share your kind words with him and his team. Thank you for choosing Wine Insiders, and we hope you enjoy every one of those 15 bottles!
Warm regards,
The Wine Insiders Team
We have ordered from Wine Insiders for…
We have ordered from Wine Insiders for many years and appreciate the wine and frequent discount offers. Today, after many unusual difficulties with online ordering, I received an apology and excellent service when I called and was finally able to place the order.
12 marzo 2026
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Risposta di Wine Insiders
Hello Leigh,
Thank you so much for being a loyal customer for so many years! We are truly sorry for the unusual difficulties you faced with our online ordering system today. We absolutely acknowledge how frustrating it is when a familiar process becomes a hurdle, and we apologize for the time and effort it took to get your order placed.
Please be reassured that we are thrilled our phone support team was able to provide the excellent service and apology you deserved. We take these technical glitches seriously and are working to ensure a smoother experience for your next visit. Thank you for your continued support and for the 5-star rating!
Warm regards,
The Wine Insiders Team
The importance of customer service!
Despite the challenges of not being able to complete the order online, Michael was extremely helpful when I called to complete the order. Glitches do happen. Customer service was top notch.
25 febbraio 2026
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Risposta di Wine Insiders
Hello Ainsley,
Thank you for your feedback. We are truly sorry for the challenges you faced while trying to complete your order online. We absolutely acknowledge how frustrating a technical glitch can be when you're ready to check out, and we apologize for the extra effort required to finalize your purchase.
Please be reassured that we are sharing your feedback with our IT team to help smooth out those digital bumps. We are so glad Michael was there to provide 'top-notch' service and get your order completed! If you need anything else, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
FedEx damaged the delivery and…
FedEx damaged the delivery and therefore stated they could not deliver my wine. I called the next day and received excellent service. The agent confirmed the damage and resent my order.
25 febbraio 2026
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Risposta di Wine Insiders
Hello Karen,
Thank you for the positive review! We are truly sorry for the mess and the delay caused by FedEx damaging your original delivery. We absolutely acknowledge how disappointing it is to hear your wine won't be arriving as scheduled, and we apologize for the frustration of having to call in to fix it.
Please be reassured that we stand by our shipments, and we are so glad our agent was able to provide excellent service and get a replacement out to you immediately. We hope this next case arrives in perfect condition! If you need further assistance, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
I accidentally ordered the mystery box
I accidentally ordered the mystery box. I sent an email and within two minutes they responded with taking care of it. I called them to discuss with a nice man who answered the phone and he verified it was canceled and he helped me re-order my original 11 bottles. Best customer service in any business I’ve dealt with for a very long time. I’ve been a member for several early years and I appreciate all that you do.
Thank you MB
24 febbraio 2026
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Risposta di Wine Insiders
Hello Michelle,
Thank you for your review! We are truly sorry for the initial stress of accidentally ordering that mystery box—we absolutely acknowledge how nerve-wracking it can be to click the wrong button, and we apologize for any worry that caused.
Please be reassured that we are so proud of our team for their lightning-fast response and for helping you secure your original 11 bottles! To be called the 'best customer service' you've dealt with in a long time is the highest compliment we could receive. Thank you for your years of loyalty! If you need anything else, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Nell, customer service representative
Your representative, Nell, was outstanding in helping me with my issue. Courteous and professional is how I would describe our interaction. Thank you.
21 febbraio 2026
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Risposta di Wine Insiders
Hello Ron,
Thank you so much for the 5-star review! We are truly sorry that you encountered an issue that required you to reach out, but we are thrilled to hear that Nell provided such outstanding service. We absolutely acknowledge how important it is to have a courteous and professional experience, and we apologize for any initial stress the situation may have caused.
Please be reassured that we will be sharing your kind words directly with Nell and her supervisor; she will be so happy to know she made a positive impact! If you need anything else as you enjoy your wine, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Recently I made an order for Valentines…
Recently I made an order for Valentines Day and due to the very bad weather on the east coast delivery became an enormous challenge. WineInsiders staff was very helpful and especially Rosie who monitored the delivery thru lots of difficulties and was finally able to make it all work out thru dedication and follow thru. As a loyal customer for many years, I am always delighted in the available selections (yet sad to see my favorites sell out!). 5 stars on all counts.
2 febbraio 2026
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Risposta di Wine Insiders
Hello Neal,
Thank you for the wonderful 5-star review! We are truly sorry for the stress and the 'enormous challenge' the East Coast weather caused for your Valentine's Day delivery. We absolutely acknowledge how important holiday orders are, and we apologize for the anxiety those delays created.
Please be reassured that we are incredibly proud of Rosie and our team for their dedication to seeing your delivery through. We will be sure to share your kind words with her! We also appreciate your feedback on our selections. While favorites do go fast, we are always working to bring in new wines you'll love just as much. Thank you for being a loyal customer for so many years! If you need anything, we are here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
We have enjoyed Cameron Hughes
We have enjoyed Cameron Hughes wine for several years. However, because of medical conditions, we had to cancel our quarterly shipments. The process was seamless and quick. I highly recommend the wine.
17 febbraio 2026
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Risposta di Wine Insiders
Hello Richard,
Thank you for being such a loyal part of our community for several years. We are truly sorry to hear that medical conditions have led you to cancel your shipments. We absolutely acknowledge that health and well-being must always come first, and we apologize for any sadness this change may bring.
Please be reassured that we are here whenever you are ready to return. We are so glad to hear that the cancellation process was seamless and quick for you, as we aim to make every transition easy for our customers. We truly appreciate your high recommendation of our wines and wish you the very best in your recovery. If you ever need assistance, please reach out at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Good customer service agent!
Good customer service agent. Can say tracking button did Not work yet one is able to make one-time purchases and I received a discount.
16 febbraio 2026
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Risposta di Wine Insiders
Hello Jon,
Thank you for your feedback. We are truly sorry for the frustration caused by the tracking button not working correctly on your end. We absolutely acknowledge how important it is to keep an eye on your delivery, and we apologize for the technical inconvenience this caused.
Please be reassured that our tech team is looking into this to ensure our tracking features are as reliable as our wine! We are so glad our service agent was able to assist you and that you were able to take advantage of a discount on your purchase. If you need any further help tracking a package, feel free to reach out at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Kudos!
I have been a WineInsiders customer for close to twenty years. I’ve never had anything to complain about. And when I called yesterday the customer service representative was ever so cordial and professional. Great work!
14 febbraio 2026
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Risposta di Wine Insiders
Hello Elisabeth,
Thank you for the glowing 5-star review! We are truly sorry for any of your time we took up with your call yesterday. We are so glad it resulted in such a positive experience. We absolutely acknowledge that twenty years is an incredible milestone, and we apologize for not being able to thank you in person for two decades of loyalty!
Please be reassured that our team is dedicated to maintaining the professional and cordial service you’ve come to expect over the years. We are honored to have you as a long-term member of the Wine Insiders family. If you ever need anything, we are always here at 800-615-7304 or info@wineinsiders.com. Great work on being such an amazing customer!
Warm regards,
The Wine Insiders Team
When my order was delivered to a store which was subsequently closed.
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible site. I have not yet received it, but it's due soon. They went out of their way to assure a timely arrival for my wine, which othwise might have been trapped in the closed store for who knows how long.
30 gennaio 2026
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Risposta di Wine Insiders
Hello Lynne,
Thank you for your feedback. We are truly sorry for the stress and inconvenience caused by the unexpected closure of your original delivery site. We absolutely acknowledge how frustrating it would have been to have your wine 'trapped' due to a gas leak, and we apologize for the logistical headache this caused.
Please be reassured that we are monitoring your replacement shipment to ensure it reaches your new accessible site safely and soon. We are so glad our team could step in to pivot the delivery for you. If you have any further questions while you wait, please feel free to reach out at 800-615-7304 or info@wineinsiders.com. We appreciate your patience and your loyalty!
Warm regards,
The Wine Insiders Team
Happy repeat customer
I've ordered from Wine Insiders in the past, for myself and as gifts, and have always been happy with the wine and the service. They've responded immediately to inquiries, and shipment was quick and easily tracked.
12 febbraio 2026
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Risposta di Wine Insiders
Hello Erica,
Thank you for your review. We are truly sorry for any time you’ve had to reach out with an inquiry in the past, but we are so pleased to hear that our team has always responded immediately and efficiently. We absolutely acknowledge that your trust in us for both personal orders and gifts is the highest compliment we can receive, and we apologize if we haven't thanked you enough for that loyalty.
Please be reassured that we are committed to maintaining the quick shipping and easy tracking you’ve come to rely on. We are so happy to have you as a long-term member of the Wine Insiders family! If you ever need assistance with a future gift, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
I had a problem trying to order on the website…
I had a problem trying to order on the website. My phone call was answered quickly pleasantly and professionally. The order was processed immediately
7 febbraio 2026
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Risposta di Wine Insiders
Hello Frank,
Thank you for the 5-star review! We are truly sorry for the trouble you experienced while trying to order on our website. We absolutely acknowledge how frustrating technical hiccups can be when you’re just trying to enjoy a smooth shopping experience, and we apologize for the inconvenience.
Please be reassured that we are looking into our site performance to prevent this from happening again. We are so glad to hear that our phone support was quick, pleasant, and professional in getting your order processed immediately! If you need any further help, feel free to reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
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