We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Leggi di più
L'azienda ha risposto
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Leggi di più
L'azienda ha risposto
Truth be said its something that can be done without an actual visit based on my experience. I am probably wrong (as per usual) so given 4 stars.
L'azienda ha risposto
Dettagli dell'azienda
- Manutenzione immobiliare
- Ispettore immobiliare per il settore commerciale
- Amministrazione immobiliare
- Azienda per la gestione delle proprietà immobiliari
Scritti dall'azienda
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Scritti dall'azienda
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Informazioni di contatto
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Regno Unito
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Assessor was punctual and thorough
Assessor was punctual and thorough. Useful advice in report.
11 marzo 2026
Risposta di Vibrant Energy Matters
Hi David
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Renos
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi David
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Mr Roberts
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Awful experience
Awful experience. Booked appointment well in advance. Had to be book annual leave to facilitate the appointment. Cancelled the evening before by sending a generic book an appointment email no reason given Not a personalise message. Very confusing... Very poor communication. Left hanging on the phone then on web chat. Even tried the SMS message. Booked instantly with another local company. I would not welcome this company into my home. Estate agency put us into contact with them, so this experience has a knock on effect. Have advised the agency so they can consider for future clients
13 marzo 2026
Non scritta su invito
Risposta di Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk
, so we can look into this further and work towards a resolution.
Kind regards,
Vibrant Customer Services
Risposta di Vibrant Energy Matters
Hi Mr Bowron
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Rose
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Assessment not carried out properly
I was bombarded with emails texts and calls by vibrant
I selected my appointment to be told to have easy access to meters and loft. Which I had ready for when assessor turned up only for him to walk in each room and not look at meters or go in the loft he was in my house 10 minutes if that I don’t understand what he was actually doing
9 marzo 2026
Risposta di Vibrant Energy Matters
Hi Heather
We are so sorry you have had a poor experience with Vibrant. Please send us your name, contact details and address so we can find out how best to improve our service. It’s only through your honest feedback that we can do better. Email us at CustomerServices@vem.co.uk
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Paul
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Good communication and service.
4 marzo 2026
Risposta di Vibrant Energy Matters
Hi
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Quick responsive
4 marzo 2026
Risposta di Vibrant Energy Matters
Hi Rajeev
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Paul was a pleasant and knowledgeable…
Paul was a pleasant and knowledgeable guy. It was a pleasure dealing with him.
7 marzo 2026
Risposta di Vibrant Energy Matters
Hi Daniel
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Very good service
Very good service, polite and professional service. Very quick to update on the EPC register.
6 marzo 2026
Risposta di Vibrant Energy Matters
Hi Glen
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Joan
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Craig
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Good service
27 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Jenny
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Geoff
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Mark
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Graham
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Very efficient and timely service
We were given an appointment with Joel, who was very efficient and didn't take too much time to complete the assessment.
The provision of the certificate was also very timely.
Thank you.
21 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Joe
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
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