An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The gentleman who came to survey the house was very professional and arrived on time. He phoned in the morning to give a 15min time window, which helped me plan my day. Offered me some good advice to... Leggi di più
Manjinder Kooner was very helpful, knowledgeable and patient from the outset as we needed to review our housing portfolio. There was no heavy sales pressure from him and you got the feeling that he g... Leggi di più
L'azienda ha risposto
A very polite, professional gentleman (Manjinder) answered all of my questions I had regarding areas of my EPC I was unhappy with. The call was on time and any areas which could not be answered immedi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Manutenzione immobiliare
- Ispettore immobiliare per il settore commerciale
- Amministrazione immobiliare
- Azienda per la gestione delle proprietà immobiliari
Scritti dall'azienda
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Scritti dall'azienda
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Informazioni di contatto
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Regno Unito
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good experience
Polite explained everything that he was doing and was quick and efficient
16 luglio 2026
EPC survey
The gentleman who came to survey the house was very professional and arrived on time. He phoned in the morning to give a 15min time window, which helped me plan my day.
Offered me some good advice too going forward to save money on energy bills.
18 luglio 2026
Good communication
Good communication, flexibility of booking date/time and helpful customer service of Vibrant.
13 luglio 2026
Great help and advice.
Mani Kooner was extremely helpful. He responded quickly and fully. His answers were clear and comprehensive. All in all a great service. Truly enlightening.
16 luglio 2026
Non scritta su invito
A smooth experience
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean & tidy. The whole process went very smoothly. My only grouch is the number of automatic messages I received - far too many! Deduct half a star for this
10 luglio 2026
Risposta di Vibrant Energy Matters
Hi Jill,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
We will certainly give your feedback in regards to the automatic messages. We apologise for any inconvenience caused.
Kind regards
Vibrant
The service was fantastic
The service, communication and helpful staff were second to none. I would highly recommend this company. Alan who completed the inspection was friendly and kept me updated on the time of his visit.
14 luglio 2026
Risposta di Vibrant Energy Matters
Hi Alison,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
An excellent service.
14 luglio 2026
Risposta di Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Very professional
Very professional. Clear communication and booking process. Reliable and effective service.Very courteous and friendly staff.
10 luglio 2026
Risposta di Vibrant Energy Matters
Hi John,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Fiona came and phoned first to let me…
Fiona came and phoned first to let me know exactly time of arrival, took her shoes of at the door. Told me what she was doing and was very efficient.
8 luglio 2026
Risposta di Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Very personable gentleman and readily…
Very personable gentleman and readily answered our questions.
7 luglio 2026
Risposta di Vibrant Energy Matters
Hi Margaret,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
The booking process was easy
The booking process was easy. When Martin arrived he was great and explained everything to us and answered all our questions. He was very professional
7 luglio 2026
Risposta di Vibrant Energy Matters
Hi Adelle,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Andy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Bad experience
16 luglio 2025
Risposta di Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Andrea
Questions over EPC rating
A very polite, professional gentleman (Manjinder) answered all of my questions I had regarding areas of my EPC I was unhappy with. The call was on time and any areas which could not be answered immediately was resolved with a prompt phone call back.He worked with me to show me how I could improve my EPC rating.
7 luglio 2026
Non scritta su invito
Risposta di Vibrant Energy Matters
Hi Karen,
Thank you so much for your fantastic review and feedback.
We are pleased that Manjinder was able to support you with your queries.
We hope to service you again soon.
Kind Regards
Vibrant
Great service.
Communication and updates on the appointment was really good. Assessor was respectful and friendly and report was delivered promptly. Very happy with the service.
1 luglio 2026
Risposta di Vibrant Energy Matters
Hi Jane,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
No report received.
The surveyor turned up on time and completed the survey. But the report came through on an email with a link to the report that didn't work. I tried replying but it was a no reply email. So I still haven't received the report 9 days on.
30 giugno 2026
Risposta di Vibrant Energy Matters
Hi Hugh,
Please accept our apologies for the link not working.
Can you please send your name, contact number, address and email address to CustomerServices@vem.co.uk and they will send the report over and fix any issues.
Kind Regards
Vibrant
Polite and quick
30 giugno 2026
Risposta di Vibrant Energy Matters
Hi Kevin,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly and polite.
Friendly and polite.
Easy to deal with.
Thorough service and great communication once finished.
3 luglio 2026
Risposta di Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Polite and friendly
The assessor was very polite and friendly, and the results were online for me to view the next day.
2 luglio 2026
Risposta di Vibrant Energy Matters
Hi Neil,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.