We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Leggi di più
L'azienda ha risposto
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Leggi di più
L'azienda ha risposto
Truth be said its something that can be done without an actual visit based on my experience. I am probably wrong (as per usual) so given 4 stars.
L'azienda ha risposto
Dettagli dell'azienda
- Manutenzione immobiliare
- Ispettore immobiliare per il settore commerciale
- Amministrazione immobiliare
- Azienda per la gestione delle proprietà immobiliari
Scritti dall'azienda
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Scritti dall'azienda
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Informazioni di contatto
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Regno Unito
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service
Excellent service
Dave was a very friendly person, very chatty and just so lovely.
24 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Samantha
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Jason
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Great service.
Great, fast and simple booking process. Liam was great, sufficient, friendly and did everything in fast efficient timing. Was very happy with the booking process, appt reminders and the overall experience.
21 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Natalie
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Friendly, tidy and knowledgeable
The EPC checker was friendly, tidy and knowledgeable. Happy to answer and questions I had and explained everything as he checked the house.
19 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Alexandra
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Professional contractor
The contractor, Min, was very personable and professional. Excellent experience.
24 dicembre 2025
Risposta di Vibrant Energy Matters
Hi Elridge
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Wrong time
Appointment was booked for the afternoon but arrived early morning. Had to give the number for the key safe so was unaccompanied. Vibrant were very apologetic for the mistake so not a big deal.
21 febbraio 2026
Risposta di Vibrant Energy Matters
Hi David
We are so sorry you have had a poor experience with Vibrant. Please send us your name, contact details and address so we can find out how best to improve our service. It’s only through your honest feedback that we can do better. Email us at CustomerServices@vem.co.uk
Kind Regards
Vibrant
A great experience
A great experience. I had to rearrange my appointment due to circumstances and they were very understanding. They dealt with this quickly and effectively arranging another appointment at my convenience.
Quick and efficient on arrival.
20 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Lauren
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Lorraine
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Good service
Knowledgeable and and polite efficient and quick service was provided.
13 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Carolyn
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
AVOID AT ALL COSTS!!!!!
If your estate agent tells you they have booked this mob to do a survey then do yourself a favour and ask them to get someone else, if that’s not possible you better strap in and be ready for a bumpy ride!!!!
Followed the link I was sent and booked an appointment on line for a VESA at my late father’s house. Couple of days later got a phone call asking me to book an appointment for someone to attend to do it. I told the lady that it had already been done on line, gave her the reference, time & date, she said she would check and call me back. She didn’t. So I made my way to the property in good time for the appointment I booked, no one turned up. Phoned up to find out what’s going on. After 30 mins on hold switched to the suggested Web Chat Service - “Currently Unavailable”. Back on the phone 30 mins more got bored, switched to the suggested SMS service - No one answered. So here I sit on hold again, been 40 minutes more and no one has answered and no one has turned up!!!! So I think I will call in at the Estate Agent on the way home and ask if there is a competent company they can get in touch with to do this!!!
As I type they finally answered the phone!!! They have no record of my appointment and no record of them calling me or that they were supposed to get back to me to confirm!!!!
Do yourself a favour AVOID AT ALL COST!!!!
17 febbraio 2026
Non scritta su invito
Risposta di Vibrant Energy Matters
Paul, I’m very sorry to read this, and I completely understand why you’d feel so frustrated after booking an appointment, travelling to the property, and then being unable to get clear answers from us. Given the circumstances, this must have made an already difficult situation even worse, and I’m genuinely sorry for that.
This isn’t the level of organisation or communication we expect from our team, and I want to personally understand what went wrong and make this right for you.
Please contact me directly at David.Sanders@VEM.co.uk and I will investigate this myself and ensure it’s properly resolved.
David Sanders
Risposta di Vibrant Energy Matters
Hi Phillipa
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Great customer service
Kept us informed all the way and rang 1 hour before they arrived, Very pleasant guy and simple, quick service.
15 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Amanda
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Emily
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Appointment was between 09:00and 13:00…
Appointment was between 09:00and 13:00 arrived about 13:20.but overall a good experience
11 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Graham
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Overall great experience
Overall great experience, mark was on time and very efficient.
7 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Sharon
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Norman
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Good efficient polite lady
6 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Colette
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Epc good experience
Epc
Arrived on time stated, very polite.
Asked us what we are trying to achieve, very efficient, wore overshoes when working in doors
5 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Joanna
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Neil
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Energy survey
The lady that done my energy inspection, was lovely, very professional, quick and tidy.
4 febbraio 2026
Risposta di Vibrant Energy Matters
Hi Jacquline
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
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