An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The gentleman who came to survey the house was very professional and arrived on time. He phoned in the morning to give a 15min time window, which helped me plan my day. Offered me some good advice to... Leggi di più
L'azienda ha risposto
Manjinder Kooner was very helpful, knowledgeable and patient from the outset as we needed to review our housing portfolio. There was no heavy sales pressure from him and you got the feeling that he g... Leggi di più
L'azienda ha risposto
I wasn't happy with my EPC when I first got it. So I complained - that resulted in Charlotte taking her time to talk me through my EPC explaining everything in detail without the usual tech speak to a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Manutenzione immobiliare
- Ispettore immobiliare per il settore commerciale
- Amministrazione immobiliare
- Azienda per la gestione delle proprietà immobiliari
Scritti dall'azienda
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Scritti dall'azienda
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Informazioni di contatto
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Regno Unito
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Vibrant Energy Matters
Hi Andy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Bad experience
16 luglio 2025
Risposta di Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Andrea
Questions over EPC rating
A very polite, professional gentleman (Manjinder) answered all of my questions I had regarding areas of my EPC I was unhappy with. The call was on time and any areas which could not be answered immediately was resolved with a prompt phone call back.He worked with me to show me how I could improve my EPC rating.
7 luglio 2026
Non scritta su invito
Risposta di Vibrant Energy Matters
Hi Karen,
Thank you so much for your fantastic review and feedback.
We are pleased that Manjinder was able to support you with your queries.
We hope to service you again soon.
Kind Regards
Vibrant
Great service.
Communication and updates on the appointment was really good. Assessor was respectful and friendly and report was delivered promptly. Very happy with the service.
1 luglio 2026
Risposta di Vibrant Energy Matters
Hi Jane,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
No report received.
The surveyor turned up on time and completed the survey. But the report came through on an email with a link to the report that didn't work. I tried replying but it was a no reply email. So I still haven't received the report 9 days on.
30 giugno 2026
Risposta di Vibrant Energy Matters
Hi Hugh,
Please accept our apologies for the link not working.
Can you please send your name, contact number, address and email address to CustomerServices@vem.co.uk and they will send the report over and fix any issues.
Kind Regards
Vibrant
Polite and quick
30 giugno 2026
Risposta di Vibrant Energy Matters
Hi Kevin,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly and polite.
Friendly and polite.
Easy to deal with.
Thorough service and great communication once finished.
3 luglio 2026
Risposta di Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Polite and friendly
The assessor was very polite and friendly, and the results were online for me to view the next day.
2 luglio 2026
Risposta di Vibrant Energy Matters
Hi Neil,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very pleasant representative
Very pleasant representative.
Good to deal with, easy to book and very friendly.
1 luglio 2026
Risposta di Vibrant Energy Matters
Hi Kathryn,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Peter,
Thank you so much for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Still waiting for the report
27 giugno 2026
Risposta di Vibrant Energy Matters
Hi,
Please accept our apologies that you have not received your report.
If your report was instructed through an estate agent, we have a requirement to send the report back to them directly for them to forward to you.
If you ordered it directly through Vibrant, please email CustomerServices@vem.co.uk and we can send a copy over to you.
Kind Regards
Vibrant
I wasn't happy with my EPC when I first…
I wasn't happy with my EPC when I first got it. So I complained - that resulted in Charlotte taking her time to talk me through my EPC explaining everything in detail without the usual tech speak to avoid anything. I am now happy with my EPC understand the ratings and how I can improve the rating without paying thousands. The time she spent to explain it to me was worth the cost of the EPC
23 giugno 2026
Non scritta su invito
Risposta di Vibrant Energy Matters
Hi,
Thank you so much for your review and feedback.
We are sorry for any confusion caused but we are pleased that you manage to resolve any queries with our technical manager Charlotte.
We hope to service you again soon.
Kind Regards
Vibrant
The response I received was on time
The response I received was on time, clear, informative and very helpful.
29 giugno 2026
Non scritta su invito
Risposta di Vibrant Energy Matters
Hi Stuart,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Risposta di Vibrant Energy Matters
Hi Julia,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Post assessment follow up call with…
Post assessment follow up call with Mani was both informative and incredibly helpful. I wish everybody else was as helpful
29 giugno 2026
Non scritta su invito
Risposta di Vibrant Energy Matters
Hi David,
Thank you so much for your fantastic review.
Mani is one of your experienced technical managers and we are pleased you had the opportunity to speak with him.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
All went well
All went well, contacted the day before to arrange an earlier time. Very detailed inspection and report.
25 giugno 2026
Risposta di Vibrant Energy Matters
Hi Anthony,
Thank you so much for your fantastic review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Thorough and succinct
23 giugno 2026
Risposta di Vibrant Energy Matters
Hi Elizabeth,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
it was all straight forward
23 giugno 2026
Risposta di Vibrant Energy Matters
Hi Thomas,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Efficient visit
Steve arrived early, got on with the survey.
No problems I would use vibrant again.
27 giugno 2026
Risposta di Vibrant Energy Matters
Hi Alan,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very good.
Very good.
Friendly, professional assessor, gave brief but comprehensive advice on what the assessment entailed.
Report available online on the same day as the assessment.
Minor amendment regarding smart meter made to the report quickly when requested, after additional info sent by homeowner.
(The only reason for 4 stars instead of 5 is that the assessor did not ask for evidence of the smart meter being active during the assessment visit. However, that's probably usual practice as homeowners might often not be available during assessments).
23 giugno 2026
Risposta di Vibrant Energy Matters
Hi Sue,
Thank you so much for your excellent review and feedback.
I have sent your feedback into our operations, so thank you for raising your points about the smart meters.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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