Hello David is very good and professional excellent customer service. He explaining me very nicely, so he gave me also cheap quotation, I have my insurance policy done ✅ by David Thank you vanin... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had a great experience dealing with Sam Walker. He was very professional, helpful and friendly throughout the process. He explained everything clearly, answered all my questions and made the whole... Leggi di più
Well.. only reason I am giving them 5 stars is because of Conor he was extremely polite and helpful explained everything to me. Like I say Van insurance have him and him only to thank for this 5 sta... Leggi di più
Not good. Got the cheapest quote on a comparison thing. They guy phoned to verify and it doubled for no real reason. He spoke way too fast, i repeatedly asked him to slow down. My quote was based on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At VanInsurance.co.uk, we believe that our customers are more than just numbers on a page. That's why we're committed to providing friendly, personalised service that makes you feel like part of the family. We'll help you navigate the confusing world of van insurance and make sure that you're getting the coverage you need. And don't worry - we know that insurance can be a bit of a headache. That's why we've streamlined our process to make it as easy and stress-free as possible. We'll handle all the paperwork and negotiations with insurers so that you don't have to. So if you're in the market for van insurance, why not give VanInsurance.co.uk a try? We promise to make you smile (and protect your van while we're at it).
Informazioni di contatto
Regno Unito
- vaninsurance.co.uk
4,2
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
All sorted insurance for my lease…
All sorted insurance for my lease vehicle with Alex B
Thanks Again Gareth
6 agosto 2026
Non scritta su invito
Very easy to deal with and the handler…
Very easy to deal with and the handler (kieron) made every step straight forward and was clear.
6 agosto 2026
Not too long wait times on phone great…
Not too long wait times on phone great customer service
5 agosto 2026
Risposta di VanInsurance.co.uk
Thank you so much for taking the time to leave us a review! It's great to hear the wait on the phone wasn't too long, and that you received such great customer service.
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear you're happy with us.
Risposta di VanInsurance.co.uk
Dear Mr Payne,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience. I can understand the frustration of having a policy cancelled, and I would like the opportunity to explain the reasoning behind this.
Cancellations of this nature only happen after a number of attempts have been made to make contact beforehand. I appreciate this may not have reached you in the way you would have expected, and I would welcome the chance to go through this with you directly.
If you would like me to look into this further, please do not hesitate to get in touch with me using the contact details on our website.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
No end of issues
No end of issues, constantly phoning up to make sure the policy is still active. Threatening emails, do this do that but ive done everything I can do, while trying to work. Self employed and as a single parent.
Not met a company like this tbh.
Edit....
The issue has now been fully resolved.
4 agosto 2026
Risposta di VanInsurance.co.uk
Dear Sam,
Thank you for taking the time to leave your review, and I am truly sorry to hear about your experience. Having to constantly chase to confirm your policy is still active, alongside receiving repeated demands, is not what we want any of our customers to go through, particularly while juggling work and family life.
I can confirm we have since been in touch with you directly and this has now been resolved. I do hope this has brought some relief after everything you described.
If there is anything further at all you need, please do get in touch, and I will be happy to help.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear we made buying your insurance so easy.
He was a normal sounding guy doing a…
He was a normal sounding guy doing a job and had an easy relatable way about him.
Not clinical, not valid,
2 agosto 2026
Risposta di VanInsurance.co.uk
Thank you so much for your lovely review! It's great to hear our team member came across as so genuine and easy to talk to. We'll be sure to pass this on to them.
I had a great experience setting up my…
I had a great experience setting up my insurance. The whole process was straightforward thanks to the excellent service I received. Jay was very helpful, friendly, and patient, taking the time to explain everything clearly and answer all of my questions. Nothing felt rushed, and I was made to feel valued throughout. I really appreciated his professionalism and positive attitude. I would definitely recommend this company to anyone looking for great customer service and help with their insurance.
1 agosto 2026
Risposta di VanInsurance.co.uk
Thank you so much for your wonderful review! It's brilliant to hear Jay took such great care of you and made the whole process feel effortless. It sounds like Jay left a really positive impression, and we're so glad you'd recommend us. We'll make sure this gets passed on to Jay.
Not great
Don’t like being told I filled out the quote wrong when the thing they said when the question doesn’t exist on the quote told I’ve got to pay £120 extra because I don’t own my own home then when I said ok il cancel and told could get it down to £26 extra still don’t see what difference it makes and then bombared with text and emails if I didn’t verify the policy the policy would be cancelled at midnight when I had already done it and spent over a hr on the phone !
1 agosto 2026
Risposta di VanInsurance.co.uk
Dear Pete,
Thank you for taking the time to leave your review, and we are very sorry to hear about your experience.
This is not the experience we want any of our policyholders to have, particularly after spending over an hour on the phone and then facing further messages about verification despite having already completed this.
I attempted to get in touch with you regarding this but was unable to reach you. If you would like to discuss this further, please contact us using the contact details on our website, and I will be happy to look into this with you personally.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Straight forward process and Kieran…
Straight forward process and Kieran managed to get it cheaper for me.
1 agosto 2026
Risposta di VanInsurance.co.uk
Thank you so much for your lovely review! It's brilliant to hear the whole thing was so easy to sort, and that Kieran managed to find you a better price. We'll make sure this is passed on to Kieran.
Shocking company with inflated prices…
Shocking company with inflated prices and terrible customer service.
30 luglio 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Mr Baranowski,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts. Where amendments are made to a quote as part of this process, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
I am also sorry to hear you found our customer service unhelpful, and I would like to look into this further for you.
Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Can’t fault the efficiency and ease of…
Can’t fault the efficiency and ease of sorting out transfer from one vehicle to the other. More expensive than hoped but not thier fault….they were very helpful and reliable in callbacks.
30 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your kind review! We're really pleased to hear the vehicle transfer was so efficient and easy to sort, and that our callbacks were reliable throughout. Thank you for your kind words.
great smooth honest company highly…
great smooth honest company highly recommended great staff customer service amazing
29 giugno 2026
Risposta di VanInsurance.co.uk
Thank you so much for this brilliant review! We're delighted to hear you found the whole process so smooth, and that you rate our team and service so highly. Thank you so much for the recommendation, it really means a lot to us.
This guys are absolutely thiefs
This guys are absolutely thiefs . A big NO ! Can be cheap but they’re not serious at all . If you want to cancel the policy you can’t reach them on the phone while one the phone is the only way you can cancel it. The contract policy states £45 fee for cancellation but they come up with a big bullshit and you end up paying hundreds.
29 luglio 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Mr Grigoras,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand your frustration regarding the difficulty reaching us by phone to cancel, and the difference between what you expected to pay and the final cancellation charge.
Cancellation charges reflect the outstanding balance for the period of cover already provided, along with any applicable fees, which can sometimes be more than a single flat cancellation fee depending on how far through the policy term you are.
Please do get in touch with me, I would like to discuss this with you. We are not currently able to reach you, so please do give me a call on 0330 041 9374.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
I had a very disappointing experience…
I had a very disappointing experience with Van Compare. On 24th July I was quoted £71 per month with a £124 deposit. When I went to take out the policy on 28th July, the quote had already increased to £79 per month with a £136 deposit. After paying the deposit, I then received a message telling me to call to discuss the policy.
When I spoke to them, I was told the price had increased again to around a £170 deposit and an unbelievable £138 per month. This happened while I was at the dealership collecting my van, leaving me with very little choice.
After a lengthy discussion and making it clear how unacceptable this was, they eventually reduced it to £100 per month. While that's better than £138, it's still a huge increase from the original quote.
I understand that insurance prices can change, but increases of this size over just a few days feel unfair, especially after you've already paid a deposit. In my opinion, quotes should be honoured for at least 28 days. The whole experience was stressful, frustrating, and left me feeling like I had no option but to accept a much higher premium.
I would think very carefully before using this broker again.
28 luglio 2026
Risposta di VanInsurance.co.uk
Dear Mr Thierens,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand how stressful it must have felt to see the price increase more than once, particularly at a time when you were already collecting your van.
Prices can sometimes change between an initial quote and taking out a policy, and again during a validation call, depending on the information confirmed at each stage.
Our validation process exists to ensure the details on your policy accurately reflect the correct material facts, and any change in premium is determined by our insurers rather than by us as a broker.
We have been in contact with you directly to explain this fully and to discuss your experience with us.
I do hope you are happy with the resolution we have provided, and that you feel reassured everything on your policy is now correct and in order.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
This company give a reasonable quote…
This company give a reasonable quote untill they find out your race.. on which case the price shoots up more than £8000
I was taken through and answered ALL questions i was asked, at no point in our recorded conversation was i asked what type of property i own. Later in the conversation i VOLUNTEERED information AFTER i received my quote. The agent then placed me on hold and when he returned i was informed that due to the type of property i live in the policy has increased to over £8000, same postcode, same vehicle, same everything...
I was then contacted by this company because of My review and all they wanted to do was argue that I answered that I lived in a different type of property, although as i said the RECORDED conversation proves this incorrect.
I will certainly be taking this discrimination further
29 luglio 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Mr. Stirling,
Thank you for taking the time to leave your review, and please accept my sincerest apologies that your experience has left you feeling this way. I want to assure you that we take this allegation extremely seriously. We would never discriminate against any of our customers, and it genuinely concerns me that you feel you have been treated differently.
I do want to clarify what happened in your case. During the online quotation process, your abode type was recorded as a house. Insurers use abode type as a rating factor, and the price displayed online was based on that information. However, during our validation process, you informed us that you actually reside in a static caravan. I am truly sorry that this resulted in such a significant change to the premium, and I appreciate your understanding that the online price was based on information that did not accurately reflect your circumstances. As a broker, we do not have any control over the premiums set by the insurers on our panel, and we can only guarantee our online rates where the information provided is accurate.
I did attempt to contact you to discuss this matter personally, explain what happened, and work towards making amends, but I understand that you did not wish to speak further at that time. I completely respect that, but I want you to know that my door remains open. I am still very keen to put things right, and we genuinely care about making sure every one of our customers feels well looked after.
Yours Sincerely,
Charlie Byrne
VanInsurance.co.uk
Great customer service
The gentleman we dealt with on the phone was fantastic after we had such a terrible experience from our previous company.
He went out of his way to find us the best quote after a very stressful few hours!
26 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your lovely review! It's brilliant to hear our team member turned things around for you after such a difficult start with your previous provider, and made sure you left with the best possible quote. We'll make sure this is passed on to them.
I felt with Billy first class service
I felt with Billy, very polite and helpful young man 👍
28 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your kind review! It's great to hear Billy was so polite and helpful. We'll make sure this is passed on to Billy.
Risposta di VanInsurance.co.uk
Thank you so much for your kind review! We're really pleased to hear you found our team so professional to deal with, and that you felt you could trust us throughout.
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