Hello David is very good and professional excellent customer service. He explaining me very nicely, so he gave me also cheap quotation, I have my insurance policy done ✅ by David Thank you vanin... Leggi di più
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I had a great experience dealing with Sam Walker. He was very professional, helpful and friendly throughout the process. He explained everything clearly, answered all my questions and made the whole... Leggi di più
Well.. only reason I am giving them 5 stars is because of Conor he was extremely polite and helpful explained everything to me. Like I say Van insurance have him and him only to thank for this 5 sta... Leggi di più
Not good. Got the cheapest quote on a comparison thing. They guy phoned to verify and it doubled for no real reason. He spoke way too fast, i repeatedly asked him to slow down. My quote was based on... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At VanInsurance.co.uk, we believe that our customers are more than just numbers on a page. That's why we're committed to providing friendly, personalised service that makes you feel like part of the family. We'll help you navigate the confusing world of van insurance and make sure that you're getting the coverage you need. And don't worry - we know that insurance can be a bit of a headache. That's why we've streamlined our process to make it as easy and stress-free as possible. We'll handle all the paperwork and negotiations with insurers so that you don't have to. So if you're in the market for van insurance, why not give VanInsurance.co.uk a try? We promise to make you smile (and protect your van while we're at it).
Informazioni di contatto
Regno Unito
- vaninsurance.co.uk
4,2
Molto buono
2K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
All Good No Issues competitive quote
6 agosto 2026
Misogynistic vile company. - If I could give them zero I would
Edit- 18/8/26
Hi Isabel,
Thanks for your help and for dealing with this complaint extremely well. Please could you advise when / how you are sending the voucher? Thankyou
If I could give them zero I would. Absolutely vile disgusting company to deal with. Avoid avoid avoid. The people speak to you like absolute scum. I have never come across a bunch of misogynistic men as I have in this company. I tried to validate my van three times to be met with idiotic men who thought they could talk down to me because I was a woman. In 2026 I have never ever had such a terrible experience as with this company.
I am reporting them to the FCA and trading standards their behaviour is appalling.
Customer service here is non existent and the worse I have ever ever come across
14 agosto 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Mrs Willingham,
Thank you for bringing this to our attention, and for taking the time to speak to me today. I am sorry for your negative experience, I am really sorry, and what you described was genuinely concerning to hear.
I hope what I have done for you today has gone some way to making amends, and I want you to know this has been taken seriously on our end. If there is anything further at all you would like to discuss, please do not hesitate to get in touch with me directly.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Whatch out for these crooks my van blew…
Whatch out for these crooks my van blew up on the motor way back in January, I rang them the next day to inform them, they told me to carry on paying my insurance and swap my new van insurance cover over at no extra cost,as there wa only 4 more payments to make, I ended up paying 2 insurance payments as the new van I’d purchased just wasn’t ready for me, the day I drove threw to pick up the new van I contacted these thief’s and told them my new van registration, exactly same van as before but slightly newer, they tried to ex taught 800quid out of me, baring in mind my insurance was a little over 400 quid for the year and this was for 4 months obviously I told them where to go and got new insurance for £376 by admiral, these crooks keep sending messages for 96quid cancellation fee, Iv paid a solicitor 75quid to sort it out,
Trades man watch out
Big scam I wouldn’t let my worse enemy take cover out with these bandits
Looking forward to small claims fight
Absolute crooks
Customer service is probably 2-3 stars at best I’m only been honest
30 gennaio 2026
Risposta di VanInsurance.co.uk
Dear Mr Pullin,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand the frustration of being asked for such a significant increase when transferring your cover to a new vehicle, particularly when you had already been paying for your existing policy in the meantime.
I can see you have since discussed this with our customer service team regarding the cancellation fee raised.
Even though this has been looked into, I would really like the opportunity to discuss this with you further myself. I have attempted to get in touch with you but have not yet been able to reach you.
Please do get in touch with me using the contact details on our website whenever suits you.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
The conned validating phone call - avoid them
Went on a van comparison website, Van insurance appeared the cheapest for £320 so set up my policy, I then got an email saying that I need it to call them to validate my insurance policy, so phone them up and was ran through a phone call and validated, following day I had a text saying that if I don’t call them my insurance policy won’t be live. So call back and this second phone call was more to get a point to disagree so they can change my policy.. Going through on when I got the car my initial price went form £320 to £780.. and the rep on the phone got me to or your buy or your buy.. so decided to cancel it. The man said you’ll get your money in the next 3 days.. cause I didn’t get it I had to call to find out, that that man didn’t cancel it in the first place. So I put pressure to pay it straight away otherwise that could have been forgotten and left it like that. Won’t ever get or try to insure with them
12 agosto 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Good Afternoon,
We’re sorry to hear about your experience and understand how frustrating the issues you’ve described must have been. This is certainly not the level of service we aim to provide.
As part of the policy validation process, we may need to confirm that the information provided is accurate and complete. If any information is clarified or differs from the details originally supplied, this can sometimes result in the premium changing. This process is important to help ensure the policy is set up correctly and that you have the appropriate cover in place should you need to make a claim.
We take all customer feedback seriously and have attempted to contact you to request further information so that we could investigate the concerns raised in your review. Unfortunately, we have not received a response.
We would still welcome the opportunity to look into this further and address any outstanding concerns. Please feel free to get in touch with us directly if you would like us to investigate your experience.
Yours sincerely,
Isabel May
VanInsurance.co.uk
Really quick and helpful
5 agosto 2026
Billie was really good..
Billie was really good... best customer representative I've ever spoken with.
10 agosto 2026
I had taken out my insurance with Bobby…
I had taken out my insurance with Bobby and he was extremely helpful and courteous, he is definitely a good employee and good at his job
Many thanks
10 agosto 2026
Risposta di VanInsurance.co.uk
Dear Mr. Newman,
Thank you for taking the time to leave your review, and I am truly sorry to hear that the cost of amending your number plate came as such a surprise.
I do want to clarify that the £45 charge is our standard mid-term adjustment fee, which is applied in line with our terms of business for processing and administering changes to your policy with the insurer.
I have sent you an email so that we can address your concerns directly, and I genuinely hope that I am able to resolve this matter to your satisfaction and make amends.
I look forward to hearing from you.
Yours Sincerely,
Annie Mguba
VanInsurance.co.uk
The gentleman was very helpful
The gentleman was very helpful, and clear with his descriptions
9 agosto 2026
Just ring
Friendly interaction. But on line quote are a total waste of time, because you still need to speak to a insurance sale person.
7 agosto 2026
Excellent service
Excellent service!
Really friendly and explained everything throughly!
7 agosto 2026
Well spoken and helpful staff
7 agosto 2026
Avoid..
Avoid... too many questions for no reason, too expensive. They are taking your money, and after that, they call and ask for more.
6 agosto 2026
Risposta di VanInsurance.co.uk
Dear Mr Stanciu,
We’re sorry to hear that you were unhappy with your experience. We understand that being asked additional questions after taking out a policy, as well as any increase in price, can be frustrating.
As part of our validation process, we may need to confirm that the information provided is accurate and complete. If any details need to be amended or clarified, this can sometimes result in a change to the premium. This process is important to ensure the policy is set up correctly and that you have the appropriate cover in place should you need to make a claim.
We take all customer feedback seriously and would welcome the opportunity to look into your concerns further. If you would like us to investigate your experience, please get in touch with us directly.
Yours sincerely,
Isabel May
VanInsurance.co.uk
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