Worst company ever for customer service, too many people working from home not having a clue what the rest of the business is doing.Talk to each other !!!! Trying to cancel a policy, constantly put o... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Hello David is very good and professional excellent customer service. He explaining me very nicely, so he gave me also cheap quotation, I have my insurance policy done ✅ by David Thank you vanin... Leggi di più
I had a great experience dealing with Sam Walker. He was very professional, helpful and friendly throughout the process. He explained everything clearly, answered all my questions and made the whole... Leggi di più
Well.. only reason I am giving them 5 stars is because of Conor he was extremely polite and helpful explained everything to me. Like I say Van insurance have him and him only to thank for this 5 sta... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At VanInsurance.co.uk, we believe that our customers are more than just numbers on a page. That's why we're committed to providing friendly, personalised service that makes you feel like part of the family. We'll help you navigate the confusing world of van insurance and make sure that you're getting the coverage you need. And don't worry - we know that insurance can be a bit of a headache. That's why we've streamlined our process to make it as easy and stress-free as possible. We'll handle all the paperwork and negotiations with insurers so that you don't have to. So if you're in the market for van insurance, why not give VanInsurance.co.uk a try? We promise to make you smile (and protect your van while we're at it).
Informazioni di contatto
Regno Unito
- vaninsurance.co.uk
4,2
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I felt with Billy first class service
I felt with Billy, very polite and helpful young man 👍
28 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your kind review! It's great to hear Billy was so polite and helpful. We'll make sure this is passed on to Billy.
Risposta di VanInsurance.co.uk
Thank you so much for your kind review! We're really pleased to hear you found our team so professional to deal with, and that you felt you could trust us throughout.
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really glad to hear you had such a good experience with us.
Got a new insurance quote and saved me…
Got a new insurance quote and saved me a fortune on my insurance highly recommend
24 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your fantastic review! We're really pleased to hear we were able to find you a great new quote and help you save so much on your insurance. Thank you so much for the recommendation, it means a lot to us.
Risposta di VanInsurance.co.uk
Thank you so much for your kind review! We're really pleased to hear our call handler was brilliant, and that you found everything so easy to use.
I got a quote online for my vehicle
I got a quote online for my vehicle. It came to £386 a year. Then I received an email needed to ring the customer service. Asking me questions, that I had a vehicle accident back in 2019. The price went up to £869.
So I cancelled the insurance in 14 days period. So I went to get a different quote from a insurer. He asked me questions, that vehicle accident back in 2019 invalid now which won't effect the price. It came up to 386 a year. Clearly this company was using the information to make more profit.
Be warned people,
10 luglio 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Jay,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience. I can understand your frustration at seeing such a significant change in price following your validation call.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts, especially previous accidents, which insurers require to be disclosed for a set period of time. Where this information affects the risk profile of your policy, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
Different insurers can treat historic accidents differently, which may explain the difference you experienced when obtaining a quote elsewhere.
I am glad to hear you have found cover elsewhere that is more suitable for you.
Even though this is the case, I would still like to look into this for you. Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Very helpful and sorted very quickly
22 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear everything was sorted so quickly, and that you found us so helpful.
Billy was brilliant he helped me with…
Billy was brilliant he helped me with everything that I needed to do and more thanks.
He is definitely an asset to the company 👍
22 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your lovely review! It's brilliant to hear Billy helped with everything you needed and then some. Billy really is a credit to the team, thank you for saying so. We'll make sure this is passed on to Billy.
Kieron was a great help advised me on…
Kieron was a great help advised me on everything really helpful
22 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your kind review! It's great to hear Kieron talked you through everything and was so helpful throughout. We'll make sure this is passed on to Kieron.
Great product and service.
21 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear you're happy with both our product and service.
Risposta di VanInsurance.co.uk
Dear Mr Graham,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
Our validation process exists to ensure the information on your policy accurately reflects the correct material facts. Where certain details have not been disclosed at the point of quote, this can affect the risk profile of the policy, and a revised premium is sometimes unfortunately necessary as a result, this is determined by our insurers rather than by us as a broker.
I am also sorry to hear you found our customer service unhelpful. I would like to look into this further for you.
Please do get in touch with me using the contact details on our website, and I will be happy to help.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear you found our service so helpful and friendly.
Pickup insurance
It was a bit long winded but I got it sorted out. You are better off going through gocompair it cheaper
Thanks for your help with getting my pickup insurance sorted.
Thanks Mick
20 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for this feedback, Mick, we're really glad you got your pickup insurance sorted. It's useful to hear the process felt a bit long winded, so thank you for letting us know. Thanks again for taking the time to share this.
Very good experience
Very good experience. Straight to the point, quick. No hassle. The guy I was dealing with Bradley Jones was very professional and helpful. Thank you.
19 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your lovely review! It's brilliant to hear the whole thing was quick and hassle-free, and that Bradley was so professional and helpful throughout. We'll make sure this is passed on to Bradley.
very helpful and nice to talk with
19 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear you found our team so helpful and nice to talk to.
Still waiting my refund …
Took out a policy on the 7th july paid a deposit, had a call on the 8th july to verify it all, it went up by lots of money, said no to the price, they then brought it down 3 times to near the arranged price to start with, said no again as didn't trust them, asked for refund, got told its been paid not seen anything come back into my bank it's now the 18th july
Dont trust these people customer service is rubbish too no help at all
8 luglio 2026
Non scritta su invito
Risposta di VanInsurance.co.uk
Dear Mr Page,
Thank you for taking the time to share this, and I am sorry to hear about your experience. What you have described does sound concerning, and I want to make sure this is properly looked into for you.
I can understand how unsettling it must have been for the price to change during your verification call. I appreciate why this affected your trust in us, particularly having already decided not to proceed, and I am sorry for the frustration this caused.
I am also sorry to hear you did not feel supported by our customer service team throughout this. That is not the experience we want anyone to have when trying to sort out a concern.
On the refund, I can confirm this was issued and should have already reached you by now. If it has not, I would really like to help get this sorted for you as a priority, so please do get in touch with me directly via our website so we can look into this together.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Very thorough and came back with a good…
Very thorough and came back with a good price
18 luglio 2026
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear you found the process so thorough, and that we came back with a good price for you.
Not a insurance company.. it’s a comparison
Used go-compare and got a quote off these for £45 per month. Made the 100 upfront deposit as it asked for only to call up and be told they are another site that compare insurers.. they then held my £100 and told me the cheapest insurance quote I could get was now £125 per month..
misleading.. these aren’t a insurance company these are a compare site that seem to rip people off..
they claim to be the cheapest.. they are only cheap in appearance after the initial deposit the quote goes much higher.. because at that point they already have hundreds of pounds of your money..
15 luglio 2026
Risposta di VanInsurance.co.uk
Dear Mr Berry,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand how frustrating it must have felt to see a change in price following your validation call.
During your validation call, a fault claim was identified, and your cover required amendment to reflect your updated use of the vehicle, along with a reduction in mileage.
Our validation process exists to ensure your policy accurately reflects the correct material facts, protecting you from potential issues further down the line such as claim rejections, policy cancellations or voidances. Where discrepancies are identified, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
We have been in touch with you directly to explain this fully, and I hope we have come to a resolution you are happy with.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Ripoff merchants
Ripoff merchants. When they say they need to verify the policy it means they want to charge you a lot more than you have paid, in my case nearly double. Go elsewhere, these are conmen.
17 luglio 2026
Risposta di VanInsurance.co.uk
Dear Ms Morgan,
Thank you for taking the time to leave your review, and I am sorry to hear about your experience.
I can understand how frustrating it must have felt to see a change in price following your validation call.
During your validation call, several discrepancies were identified with the information entered online, which would have resulted in invalid insurance had they not been corrected.
Our validation process exists to ensure your policy accurately reflects the correct material facts, protecting you from potential issues further down the line such as claim rejections, policy cancellations or voidances. Where discrepancies are identified, a revised premium is sometimes unfortunately necessary, and this is determined by our insurers rather than by us as a broker.
We have been in touch with you directly to explain this fully, and I hope this has provided the clarity you were looking for.
Yours Sincerely,
Isabel May
VanInsurance.co.uk
Risposta di VanInsurance.co.uk
Thank you so much for your kind words! We're really pleased to hear we made everything so easy for you.
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